​Great management saved the Day! ​My wife, kids and I went to the Jackson, TN Texas Roadhouse to celebrate Mother's Day. She ordered the ribeye and I had the NY strip. Unfortunately, the food didn't start off great. My strip was very tough and full of gristle. I let our waitress know, and when she came back, I asked if she had mentioned it to the manager. She said she had, but wasn't sure if the manager was coming over. I asked her to please let the manager know that I'd like to speak with them directly. ​A few minutes later, the manager, Eileen, came to our table to check on us. I explained the issue with my steak and also mentioned that my wife's ribeye was quite dry. Eileen immediately stepped up to make things right. She offered to have my wife's steak redone and immediately took my NY strip off the check, promising to address the issues with the kitchen staff. I really appreciated her attentiveness and quick action to resolve the situation. ​On our way out, Eileen checked in again and asked us to please give them another chance in the future. Thanks to Eileen, a frustrating dinner was turned into a good experience. We really appreciate a manager who cares about customer satisfaction, and we will definitely give them another try! read more

Texas Roadhouse - Steakhouses Near Me - Jackson, Tennessee

The food and prices were outstanding, but was even above and beyond That, and I'm embarrassed that I don't know her name, but it was a pick up order to go, but there is a gal there with black and purple hair that was absolutely a rockstar the most welcoming, genuine, kind hearted person working service I have ever come across in my entire life just outstanding. I can't imagine that place without her I didn't get her name. Was there 10 minutes and she made me feel so welcomed and was so kind. I can't say enough about her wish I knew her name to give her credit but I'm hoping that her manager will see this and give her a huge raise because she really deserves it and I was just so overwhelmed by how kind and how welcoming she was. I never write reviews hardly but she deserved me writing this review. Thank you for the 10 minutes that I was in your presence and how kind and how sweet and how genuine she took my order and got it and she said that she didn't work takeout anymore and was just the most lovely person ever. I hope she never stop smiling like that. read more

To start off the visit I ordered a Frozen Mango Margarita and was told they are not able to make any frozen margaritas. This is the second visit in a row i have been told there are no frozen margaritas. On top of that I asked for a Tajin rim and got the Patron Kicker which I didn't get until I asked my waitress. As you can see in the picture there was barely any Tajin on the rim. Also no rolls or caesar salads. Very disappointed! read more

Texas Roadhouse - Mango Margarita - Steakhouses Near Me - Jackson, Tennessee

The food: temperature and texture is everything! Ordered the 12oz ribeye and ribs with loaded potatoe. The ribs were warmed up a little had cold spot in center. My steak was only lukewarm along with baked potatoe! Got it before I could finish my salad. Service was great, the manager came by before we ordered just wished he came back during meal or after to address my concerns. read more

Texas Roadhouse - 12 oz ribeye w/ribs and loaded baked potato - Steakhouses Near Me - Jackson, Tennessee

I traveled a lot in the last 5 years and have eaten at 32 different locations. I have only ever had 1 bad meal and the MP Managing partner was on site and comped my entire meal and invited me back on her. When we arrived we were greeted promptly and everyone was smiling. The music was Christmas and the volume was perfect. Every where I looked was clean and well kept. Today Pam and I and a good friend Jeff who also spent many years in the food industry came in for a Sunday lunch. We began with a House margarita with a Patron kicker while Pam had a glass of Dark Horse Cabernet, and Jeff had water (light weight). We then had a Cactus Blossom which was perfectly cooked not grease at all but crisp and fresh. Pam had a Filet Mid Rare it was cooked perfectly With a house salad with Romaine instead of Iceberg and it was very cold and fresh my gal was very happy. Jeff had the Ribeye and Ribs which he devoured and never said much as he was busy stuffing his face. lol I had a 16oz Mid Rare Prime Rib with a house salad and loaded baker. The Salad was verry cold and crisp and the house made dressing was great. My potato was hot and fluffy. Now My Prime Rib was freaking great. for starters I think it was about 20oz instead of 16oz it was a perfect Mid Rare. Our Server was a gentleman named "Q". One of the best server I have come across in a long while. He had a great personality and very fun, and he had great menu knowledge, and was well versed in the wine list which I find very rare. The Manager Eileen came by the table and asked how we were doing. We had a great chat and we praised her staff and food and she put the focus back on her Staff, a true professional. read more

I had dinner at the bar, Kalyn was the server. Fantastic dining experience. Friendly and professional service, Delicious food, fun atmosphere, Warm rolls served before meal, and my favorite song playing. My only suggestion is for the city to construct a pedestrian bridge linking the hotel traffic. read more

Best Texas Roadhouse we have visited in years!!!! Reminded me of the good times when you could visit one anywhere and experience a nice meal. I do think steaks quality wasn't as good but still tasty. All parts of experience was pleasant including attentive server. We had a birthday child with us and the ladies were awesome . Would definitely visit again. read more

The place is a mess and very unorganized...they need help! I had to wait for what seemed like forever and when they had a table opened they gave it to the couple behind me after I stood exactly where they placed me. read more

Texas Roadhouse - Steakhouses Near Me - Jackson, Tennessee

Service is always great, foods always great and if you check in through yelp you can get in way faster.

We waited an hour and forty minutes for our food. Our waitress Trinity was great! Didn't hold back on her tip. But as you went to your table and restroom the wait staff didn't offer for you to go first or get out of the way! Most of the sides were sold out and not communicated from kitchen to table until food was placed on table with shortages. The management kitchen and servers need a refresh in how to have a successful day in a Texas Road House! read more

Normally have "good enough" experiences at Texas RH chains. Unfortunately, experienced rather rude and inconsiderate service and very overcooked food. Again, unfortunate since this chain is one of the few we considered "a safe bet" but not the one in Jackson. Needs an overhaul. read more

In this case zero stars is appropriate. shut it down ! Please let no other person experience this place. We sat at the bar / bartender had 8 customers 4 were finished and he was complaining about overwhelmed. It was awful / had to get our own silverware after asking and not getting it. Close it down. read more

My sweet potato had nothing on it. My corn was left off my vegetable plate. When I told the waitress about the last visit being bad and now this visit was even worse, she suggested that I come earlier in the day. My grandson didn't get his steak until everyone else was almost finished and she asked me if I wanted my sweet potato to go. My sister asked to see a manager and after asking four times she finally came. All she said was, she would talk with her. This was on a night when they weren't that busy. This used to be my favorite place to eat, but not anymore! Denise Phillips, August 23, 2025 read more

My family and I always eat at Texas Roadhouse when we eat out about 2 times a month. This was our absolute worst experience we have had from food to service, sometimes it's one or the other maybe, we are disappointed because we spend quite a bit. First we had Willam as our waiter and we are not impressed because we never seen him after we got our food so we paid and left even though we were thinking dessert and hey would have loved a drink refill. My chicken was burnt, fries were old and I asked for steam broccoli and got mixed veggies. Overall I'm disappointed I paid for food that I could have gotten at zaxbys for cheaper. read more

I don't usually leave bad reviews but this was just too bad to let slide. Six of us came for my daughter's birthday. We did the online wait list and when we arrived we followed the instructions via their text. It was a 25-30 min wait but after 45 min we still weren't seated. I went to the booth and was told that whoever had been working the host stand never did check us in. After waiting an hour we were finally seated. We put in our drink order and an order for the cactus blossom. After our drinks came we ordered our entrees. We then waited a very long time to get our appetizer but no small plates. Shortly after we got the appetizer our food came. We never got our salads and I never got my potato. Our steaks were over cooked and two people never got their toppings for their steaks. Our waitress poured tea all over the table and continued to pour even when she saw it happening. After three tries she finally took off all things we never got. Not a good experience at all. read more

Nice place serve most of the time is good my opinion the food is cook the way u won't it the staff is very nice

The host were so rude and the attitude from Kysun and kytana were so horrible! The managers had a bad attitude with me too, I think her name was Shelby or something but she just was not very pleasant to me.What happened to this being the friendliest place in town? There were roaches in the bathroom and the place was just a mess. My table had garbage piled up under jt along with a bunch of silverware and the table was still gross and sticky. My food wasnt cooked right and was very obviously undercooked and the steak seemed like it was about to jump off the table and start mooing at me from how raw it was! After I got done eating I was going to go place an order in their to-go center but I was standing there for a good 10 minutes until anyone was back there again and even then they ignored me like I wasn't there even when I tried to say something to get their attention. I think the girl who was ignoring me said her name was Gracy or something whenever she had finally go to me after just standing there doing nothing for a while and she just had a snarl the whole time with me. This place needs to do better or get shut down because I wouldn't want to experience any of this while at a restaurant. read more

Our first waitress tryed to seat us next to a huge party and when we asked to move she told us to wait in line again and we were but we asked another waitress to seat us and she was very nice so all was good until the end the table next to us spilled a drink which was fine until nobody cleaned it up the people tried to with just napkins but that didn't work obviously but you would think that they would help but no and then our waiter which was nice rushed but nice till it was time to pay and we all were just talking and then came over and just smacked the ipad and was seemed flustered needless to say he got a 1$ tip read more

There is just nothing right about this place. As soon as you walk in, it's just a mess all around, crowded waiting area, people walking all over the place, and the rolls sitting out look like they're from the Stone Age. I mean how can you mess up what keeps the place alive? It smells like pee and service was the opposite of good. I have been two times and we didn't even bother to try to eat the second time and walked out due to the unwelcoming environment. read more

I love Texas Roadhouse and this location did not let us down. Service is fantastic and the food is of course fantastic.

I've been to this location two times so far and I have had a good experience. Our servers both times were super attentive and nice. The food we got was very good, especially those rolls! I recommend going online and going on the wait list so you don't have to wait at the restaurant long to be seated! read more

Great food, finally Jackson TN has one, beats Logan's hands down for the food & service. Seated pretty fast, food even faster, everything was correct, and fair prices. We will be coming again !!! read more

Texas Roadhouse - the menu for the restaurant - Steakhouses Near Me - Jackson, Tennessee

Where do I start. The waiter was a great waiter. The burger had little to no flavor, the steak lacked seasoning. And to top it off they ran out of wedge fries and they swapped them out with off brand crinkle fries. They were dark from the grease not being fresh. They didn't give us a heads up about the substitution of the fries. The only thing that we enjoyed were the hot rolls and butter. Service has went down with these guys tremendously. read more

The food was mediocre at best. Granted, we tried the fish dinners and not the red meat that would be the main focus of this place. Still, not good. read more

I would never recommend Texas Roadhouse's "To Go" Option! They have incompetent people running this part of the business! They left all of the main entrees off of our order! They lied about why I had to come inside to pick up a curbside order. The employees in the To-Go Business are liars and lazy! I've always been a huge fan of TR but I give 2 thumbs down to their Curbside To-Go! read more

We go here for delicious steaks. I don't know the other dishes much. Rolls are delicious. BUT PLEASE MAKE BETTER ICED TEA. No one wants to pay for dingy water!! read more

Food is not good anymore! Steaks were cold, cheese wouldn't melt on mashed potatoes and God forbid you want those "good ol rolls". We were served a basket of rolls after about 20 minutes. They were cut in half I guess to make more?? So we technically had a total of 2 rolls. 3rd time in a row we went and either deride isn't good or food wasn't good. 88 bucks nahh, Longhorn from now on!! read more

Don't just don't. We had to wait an hour to be seated just for them to be out of certain items and our food to just be okay. My dad bought the biggest steak they had and it was so over done he couldn't even finish it. Just not worth the money go somewhere else probably not a chain restaurant! read more

Awful after waiting and hour and a half they still couldn't cook the chicken, came out pink and red in center and wasn't that thick. They cooked the meat to quick and way over salted the batter, just nasty! They had plenty of servers standing around, but come on! Very disappointed Road House for the price, I rate you worthless! Sorry, but all the good times we have had since you opened in Jackson, this one actually ranks as worst spot this time, overall! read more

We waited at least an hour and there was the temperature stick in my food but the food was pretty good.

It's not GREAT but it's not BAD either. Food is good but the worst part is the service. There's nothing particularly special about this location that warrants a 1.5+ hour wait time for seating, another 45 minutes for a drink, and then another hour to get your food. I've had the crispy chicken salad and the country fried chicken. I've also tried the steak. The salad was fine. It was the "healthiest" thing I could find on the menu. The chicken was good, but everything else was pretty tasteless. It says it salad is a bed of greens, but all it is is iceberg lettuce. I got the country fried chicken with white gravy, and it was really good! By that time, though, I had already waited 1.5 hours for food and had worked my way through 2 baskets of bread. The steak is good too. You can pick out your meat, but you'll have to request to do so and they'll give you a ticket. Another random note: It's freezing in there. Bring a sweater! Overall, the price is pretty affordable and they give you a lot of food. Food is good. You'll just have to sit through slow service. read more

Texas Roadhouse - Chicken salad - Steakhouses Near Me - Jackson, Tennessee

Great Texas Roadhouse. I came on a Friday night and got in without a wait. I mainly wanted rolls, and our waitress was great with bringing us refills. I had 30 rolls, and they were excellent. For my main course I had a loaded sweet potato that was quite good. Overall great meal and experience. read more

Texas Roadhouse - Rolls - Steakhouses Near Me - Jackson, Tennessee

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Very good food and service! I love their steaks and Rolls and even else!! It's a fun atmosphere!

Went to Texas Roadhouse in Jackson, TN, last night. Ordered the 8 oz. New York strip, but got the 8 oz. sirloin. Also got the steak fries and bowl of chili. The Texas red chili was excellent. The steak, which I ordered medium well, was very tough. Dad got the 11 oz. sirloin, medium, and it was also tough. Mom got the steak kabobs on rice with a sweet potato, her steak was medium rare, and it was very tasty, and not tough. Overall, we were not happy with our meal, being that Dad's and my steaks were tough. ( The rolls, with the cinnamon butter, we're epic!) read more

Went here last night. Was very pleased with our meal, other than too much dressing on the Caesar Salad, which Dakota, our server changed out immediately for me. My husband's steak was cook liked he asked for and all was good. Dakota was very efficient and helpful. read more

We've never had a bad meal! I've been to a lot of different Texas Roadhouse locations through my years. And they are one of the ONLY consistently trained places. Even if they are having a bad day, the wait staff are all smiles. The place tonight was busy! But we were seated fast. A waitress came right away to let us know they would be right with us. Drinks, bread, salad food... all came in a timely manner. We were not left wanting. And the chief did an amazing job on the onion! read more

Texas Roadhouse - Steakhouses Near Me - Jackson, Tennessee

Great restaurant but employees need training. I ask our waiter for regular butter because I'm allergic to cinnamon and she gave me a blank stare with a disgusted face. Our table was so sticky. The sad part is that this was around 12, so not very busy. Food is always hot however. read more

3 couples - each couple drove one hour one way to meet and eat at Texas Roadhouse for two birthdays. We arrived at 3:50 and waited 1 hr 10 minutes for our booth. We asked for a table and had to take a booth. We were located in the very corner. Once we got my husband out of his wheelchair to sit in the booth, the wheelchair was a problem in front of the fire exit. I collapsed the chair and it was so close that it was touching me during the entire time I ate. We ordered a cactus blossom and the waitress came back and said you were out of them. We ordered our meal which was very good. The waitress was very good. We ate and then stacked all our plates. We had birthday cake and afterwards we stacked all our plates. I paid the entire bill of $133.45. The tip we left was either $30 or $35 in cash. The two opened their birthday gifts and Christmas presents. We were not loud at all. The table across from us was empty and had been empty. The booth to our back was empty and had been empty. There was another table in our section that was empty. I have two receipts: one has a time of 5:15 which has a balance due of $133.45. The other receipt has a time of 5:49 and shows a balance due of zero. I guess the waitress brought the 5:49 receipt attempting to get us to leave and we have no complaints with the waitress. Then the female manager comes to our table asking us how much longer will we be there. We were stunned and I told her I don't know. She glared at me and said, "Well, I need to know how much longer you will be here." I again her I didn't know. She said she had people waiting to be seated and I pointed out the empty tables. She told me she had a party of 16 that had been waiting a long time. I told her that we had waited a long time for our table. My husband was ready to leave then. I rolled him to the restroom before we left. That manager was talking to one couple at a table. I told her that we would never be back. She said, "That's fine" in front of that couple. I told that couple not to stay too long or she would ask you to leave. Oh, as we were on the way to the restroom, a waitress was carrying a cactus blossom to a table. Outside, our party talked amongst ourselves about how rude the manager was and we were just in shock. Prior to this Texas Roadhouse visit, I ate in Murfreesboro, TN for a Sunday lunch. I ordered my steak medium and it came our rare. I sent it back and it came back well done. I asked for a box and the waitress saw that I hadn't eaten my steak. I told her I was full on my potato and was taking it to my dog. The waitress knew and had seen my steak and told me they had a new cook and several were sending steaks back. I didn't ask for any discount but the waitress told the manager who gave me 1/2 off. I was good with that because I ate the salad, potato and bread. What is that saying? Fool me once, shame on you. Fool me twice, shame on me. We are done with Texas Roadhouse. The rest of our party also said that they won't be back. Too many other good places to choose in Jackson, TN. read more

Texas Roadhouse is our favorite go to restaurant. Traveling home to East Tennessee we stop for supper. My salad was not the way I ordered. Medium steak ware rare and the potatoes were cool enough the butter didn't melt. They fixed my salad and brought a second potato (cold also). We felt terrible so didn't mention the steak. read more

Well I almost gave this place 1 Star We showed up at 6:10 got name on wait list As we wait people kept going in front of us that showed up after us They told us 30 min wait at 6:10 6:45 still no table Go In and ask now we are another 45 min wait We ask what gives They just keep pushing our names down the list for the people that call in So 7:15 we go back in and ask They say 30 more minutes By this time we are pissed The girls up from hosting are morons But I found a manger walking by And told him our ordeal and he jumped in and started to help He said ten mins promise Ok 10 mins later people go In that showed up after us with no reservation We was like what the f&$k I found another manager finally a manger that knew how to solve problems He was the service manager " mike " was his name Very great guy He said wait a minute I got you sorry for what's happening to you He took charge and solved the problem Sat us down right away Gave us a free appetizer and made sure we was taken care of Checked on us 5 times Wow what a good dude , I was ready to never go back to Texas Roadhouse ever again and mike stepped up and saved the day Hats off to mike the service manager , He should be the store manger he knows what he is doing Long story short Mike saved the day And food was great ,service was great,waitress was great , except the hostess desk was a nightmare Two dumb ladies up front losing business for this place But once you make it in the door This place is great to eat at Thank you mike for the hard work read more

Texas Roadhouse - 16oz prime rib - Steakhouses Near Me - Jackson, Tennessee