Stopped in here to cheer up my daughter after her guinea pig died and ended up with great service and good food. The waitress was fantastic, everything was cooked well, and we got it all quickly. Definitely good to see a restaurant keeping up service after the main competition is gone. read more

Not bad decent Service. I really like their steak, but you have to order one off from what you normally do because I found that they don't really know how to cook a steak consistently. The flavors are great and I like that you can get any size you want and they're always nicely proportion and taste good my favorite is the wings and barbecue. read more

This was my first time at a Texas roadhouse, and it definitely was an experience. The all famous biscuits game as a surprise I didn't realize that the butter is insanely sweet. The meat is just OK. I will say the servers were very friendly and welcoming, and as a main rest, stop point, I know that it can get busy. But it's great how efficient they were and we were able to see a group of five, which is awesome. Overall, just a Texas roadhouse, you definitely get good bang for your buck. read more

Texas Roadhouse - Steakhouses Near Me - Portage, Michigan

Let me say first our family love your steak dinners and your service is first rate !!! I decided to try some other things on your menu. The chicken strips were dry and blah, the pulled pork was dry and tasteless, the cheese burger -medium rare was way over cooked had bacon I didn't order and the bun was like Styrofoam could only chock down a few bites!!! With the high cost of eating out customers want to have ALL their food choices to be high quality !! They will use the feet to find better !! Please except this as a plea to do better on all they menu items . Thank you read more

Me and my husband go to this Texas Roadhouse frequently as it's right next to blended nutrition which is by far a favorite nutrition club. The staff is always welcoming and they always know how to cook their steak the correct way. They bring those rolls back to you so much they'll have you asking for a to-go box of just rolls. I always have a good experience at Texas Roadhouse.The staff is always friendly and they're always quick and timely read more

Great food! My husband says they make the best burgers. Their filet is delicious and so is the grilled shrimp. Our grand daughter loves their chicken fritters. My only complaint is that they only have 4 handicap accessible seating places! 4 tables to all the booths and high tables that take it up! When they first opened, they had 3 times the amount of tables. Hopefully the next remodel will include more tables again! read more

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Food wasn't that great. I think I prefer sizzlers over this place! That's just me. Decor and staff were nice and pleasant

Yes, I am a big fan of Texas Roadhouse and will understand some variance. We arrived an hour prior to close and were informed that they needed to seat us at the bar. Okay, not a problem. Then we were informed that they were out of iced tea, okay - understandable. But, when receiving cold chili and sweet potato, this started to cross the line. I suppose they forgot what a microwave could do. Then the steaks were fairly flavorless. I suppose they ran out of seasoning as well. In all, a poor representation of a brand that I enjoy and patronize very, very often. read more

Walked in. Sat at bar among an unclean bartop (food scrap mess across four empty seats). No basic acknowledgement from bartender. My conscience told me to leave, so I wandered elsewhere. read more

Decided at last min to go out to dinner. We didn't call ahead for the "waitlist", so we expected a wait. We were told "25 to 35 mins". After the initial text from them to verify my number, I thought we were all set. 1 hour latter I went to ask, and was told another 15 mins. It's been 19 hours and still waiting to received a text. read more

I joined the waitlist at 6:28 with a 35-45 wait time. I texted at 7:03 and waited in the car until 7:13. After walking in due to frustration, the woman at the desk asked if I got a text. Knowing how this goes I already explained how I had been waiting since 6:28. I stood there after they "checked me in" at 7:16 and watched 4-5 groups that were checked in AFTER me get seated. I finally spoke with a manager at 7:30 (so another 14 minutes after being checked in. We are now 1 hour and 2 minutes of waiting for a 35-45 minute quote). Also while standing there after being checked in they were still telling walk ins 30-40 minutes. How many walk ins did you seat during the time I waited? He was nice and explained how those people might've joined the waitlist before me. Then why didn't I get told an ACTUAL wait time. I was sat at 7:35. 1 hour and 7 minutes after joining the waitlist Tip for the business. If you're getting overwhelmed and can't seat people. Stop taking the online reservations. Only accept walk ins until you can actually stick to what you say. I would've went somewhere else if I had saw a 1 hour and 5 minute wait time. read more

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Went to Texas Roadhouse for dinner last night and had a totally great dinner and the service was great too. I had a very nice and tentative waitress. She was very friendly and offered some really good ideas as well. I had a very delicious New York Strip Steak and it was cooked just right ! The food was very tasty and the steak was very tender and cut with no problems at all. The place was quite full and getting even more busy by the time I left! I would definitely recommend Texas Roadhouse for lunch or dinner but just know that it can get a bit noisy and busy during the peak hours of dinner. read more

I am sure the food is good as it always is. The problem is I cannot say for sure as I have yet to receive my order. I placed a to go order that is 20 minutes past my pick up time, and counting. Why say the order will be ready in 30 minutes and be over 50 minutes without a text? UPDATE...This is horrible! I got home and there was no gravy for my chicken fried steak. There was no grilled chicken and bacon for the grilled chicken salad. Ny order was lukewarm at beat because the 20 minute wait above was because of "the manager was dealing with an issue with the lady making rolls." Direct quote from the lady at the pickup window. I am updating this review because the manager called me the next day. She was very nice and apologetic. She made it right for us and she gets 5 stars! However, the original review stands for the employees I encountered. The food we got was good. Yes we heated it up in the microwave but it takes away from the meal. read more

The crispy burger was the best best Texas roadhouse I've ever been to cheeseburger best Steak and the potatoes best read more

So ordered food to go and when got home was eating my burger and bit into a very hard piece of blue plastic. Called and was told would be issued a full refund. Waited plenty of time for the credit to hit and it didnt. Just called and was informed by a "manager" that its not possible that was in my food. In addition to being very rude, she didnt even try to handle the problem. Don't waste your time on this trash. From the sub par food to the ridiculous and laughable management team, save your money and go somewhere better. read more

Great place to stop on our vacation travels. I know it's a chain restaurant but the staff was great and food was tasty so I would definitely recommend. I had the sirloin and rib combo - wife had the shrimp dinner - son had the filet and daughter had the kids max n cheese No complaints from anyone!!! read more

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The Manager Alex refused to seat us until all for members of our party had arrived, they were on there way. But he left us to wait and freeze by the door. He was a real jerk, super cocky and would not accommodate us even though it was freezing in their lobby... Absolutely horrible customer service. read more

Prime rib cooked PERFECTLY! Clean, comfortable restaurant. Great team - thanks Nicole for the efficient service to get me on my way! read more

Amazing service from the carry out workers tonight; we called to place our order, the guy who picked up was super friendly, helpful, and ensured we got all of our food; on top of this, we received everything in a timely manner, 10/10. read more

Steaks were great, blooming onion was huge. Love the fresh sourdough rolls. Service was awesome. Ambiance was busy family. Will be back

My husband and I ordered takeout from Texas Roadhouse today instead of dining in the restaurant. It was not our first time eating there but I realized that I have never left a review. Our meals throughout the years have been hit or miss but our experience overall has been mostly positive, and we both liked our meals today. I had the country fried chicken with cream gravy and my sides were mashed potatoes and a house salad. My husband had a full slab of ribs and his sides were mac and cheese and a house salad. His mac and cheese did not look appetizing to me (it looked like Kraft mac and cheese gone wrong), but he said that his meal was good. The pick up service went very smoothly. I parked in one of the takeout parking spots and I received a text when my order was ready. They have a pickup window clearly marked outside the restaurant and they handed the food to me. I checked the order in my car before I drove off (we have had missing items in the past) but everything we ordered was in the bags and prepared correctly. I have not had the country fried chicken before and I really liked it. I haven't decided how I feel about the cream gravy and I am glad they had it in a container and not on the chicken. Everything was beautifully packaged and their rolls, which looked different than usual, were just as good as before. I will definitely eat here again. read more

I got a to go order. They're next to the electric vehicle chargers I use. I come to this location a lot because of the convenience, and the food is great. The service was excellent. The server "PM" was great. He accurately place my order, and gave me a good expectation for when my order would be ready. I ordered the pulled pork, and it was great. Plenty of food. For me it was like two meals, so the portion sizes are great. The restroom is clean even though the place is very, VERY busy. See ya'll again soon at my next ev Juice up. read more

6/9/23 was my first time at this location. I've been to Texas Roadhouse before (I had been to the one in Sicklerville, NJ twice which is not far from where I live). I came with 3 of my friends that I went to HS with (our 20 year HS reunion was the next day on 6/10/23 and it was gonna be in Kalamazoo even though we went to HS in Three Rivers). We all came on a Friday. It was pretty crowded but not too crowded. The staff was definitely nice and friendly. I just like the environment there with it being the weekend. The food was definitely good and wouldn't mind coming back again. read more

Amazing service got in quick on a busy night and got amazing worm crispy delicious food.

Well that was awful, professional wait staff in pajamas. Not good. The steak was decent, veggies cold.

Always so,so good! Every time. We try to come at a less busy time because it gets packed. Fresh bread and sweet butter arrives at the table when we do. Whenever my husband gets a steak, they wait until he cuts into it to make sure it's to his liking. Loaded sweet potatoes, or baked potatoes? Yes, please! Our waitress, Gia, was adorable and so on top of everything. Thank you saucy girl read more

Texas Roadhouse - Ribs and Chicken Critters-loaded Steak Fries - Steakhouses Near Me - Portage, Michigan

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I started my night by googling "steak near me." It took me here. But the food..Twice baked potato? More like half baked potato! My potato was hard as a rock. The buttered corn was also underwhelming and I found a black chunk of something in it. However, the onions and mushrooms that I had on my steak were divine. And don't forget about those rolls! read more

Texas Roadhouse - Steakhouses Near Me - Portage, Michigan

Great visit again! Bartender Nathan was very efficient and friendly. Busy!! Food is always consistently good Fun place read more

Facts: - its almost impossible to walk-in on Sundays. - Get waitlisted before you go. You can do that online through their website or through phone. - there is barely enough parking and you might need to use Sams' club parking lot. - they are located conveniently on Westnedge Our opinion - Staff is amazing! - food will take a minute - their medium rare NY strip is soft but salty. - their complimentary bread got bigger but tastes the same - we didnt get free peanuts... Overall 4.5 Food 4.5 Service 5 Atmosphere 4.5 read more

Texas Roadhouse - Steakhouses Near Me - Portage, Michigan

We on a very busy night and had a group of 6. The wait time was over an hour and the place was packed. I will speak only to the food as everyone working there was working hard and busting their butts to keep things moving. The food was good/ok. *loaded sweet potato with marshmallow and cinnamon butter was tasty. *steaks were cooked correctly and tender. *bread and butter at the start was good. *ribs were overcooked and dry. Nothing was mind blowing. Service was good (for how busy they were). We would come back, but make reservations ahead of time. read more

Tonight I waited 1 hour and 20 minutes to be seated. Little did I know that I would wait for an additional 2 hours for my food to arrive only for the order to be incorrect. Finally when my corrected order arrived, I received an overcooked steak. No discount was offered. Disappointed in the customer service tonight. The restaurant was extremely loud and the girl collecting dirty dishes dropped her bin 3 separate times creating a very unpleasant atmosphere. read more

To many booths not enough tables been waiting 45mins for a table can't fit in booth. Need more table style tables.

Ordered small steak with baked potato. Steak was cooked just right and was tender. Love their yeasty rolls. Service was good and dining experience was also good. Just don't like their birthday singing! Like them better than the other steak house places in Kzoo. read more

I absolutely was treated like a queen by my server Jelly... she's a vibrant beautiful woman who made sure my dinner absolutely amazing. I had a NY strip and it was cooked to perfection. I even ordered the cheesecake for dessert and it was delicious too. I definitely recommend going to see Jelly or any of the outstanding crew members there. They were all so friendly and helpful. Definitely will be returning sometime soon. read more

Loved the entire experience. Wait time for busy Saturday night was 25 minutes ( told it could be 30 to 40). Our sever, Abby, was great! Personable, professional, great service. We noticed how the entire crew worked together as a team. Good job !! The food was tasty and filling. The margarita was splendid. I would highly recommend this place to anyone. read more

Came as my wife wanted catfish for her birthday. This is the only restaurant that serves catfish coated in cornmeal rather than a batter. That is traditional Southern fish fry. My steak was very good as well. Cooked perfectly. If given a choice between Texas Roadhouse and Logan's, we will come here. Our serverBlake was excellent-attentive without being intrusive. read more

I took my son here for his 16th birthday on 7/10/2025 and he accidentally left his birthday card on the table giving to him from my sister he never got the change to open it and she put money in the card. I went back up there to check to see if it was there or if the waitress return it to lost in found they brought me a few cards that was brought to them and none of them was his card so they told me it was thrown out then. I ask why wouldn't she bring it to lost and found it was left on the table I was told well it's paper so it got thrown out. I asked if the camera could be ran and the manager in shit told me she can't do that and she would have another manager do it the next day and give me a call. so I left all of my contacts information. The next day nobody has giving me a call. I waited another day and I called and got out on hold for almost an hour. Then I called again and got hung up on. I am very disappointed because it may not mean anything to them but it meant a lot to my son when that was the only birthday gift he had received on his 16th birthday. Here it is Sunday 7/13 and no call. The energy I got from the manager was if she could care less and what bother me is that they had open birthday cards in the lost and found but not my son card that was never opened. But they told me it's paper so they throw it out. Oh and on top of that we left good tips. So yes I am disappointed with how I am being treated about the situation. My son feels he took a lost and it was his only gift and they don't care to make the situation right they rather me to just leave it alone because it's no big deal to them it's just paper read more

Food was ok - no complaints - but the service left a lot to be desired. Waitress forgot multiple items that we ordered. I think we saw her only twice during our whole meal. Wife's Caesar Salad had virtually no dressing and when we asked for more it came 15 minutes later. Needless to say a less than stellar experience. read more

last night was the first time my husband and I try Texas Roadhouse on westnedge in Kalamazoo, first of all as soon as you walked in the place it felt like I was walking in a freezer... and I was not the only one who felt that way because several tables complained to there waiters. Second, our appetizer did not take long at all but it was highly unsatisfying , which really disappointed us because friends have recommended this place for great food. Finally when our order came out which took forever and the waitress never checked on us to ask us if we were ok or that the food was taking a bit longer then usual so I could let her know the appetizer was not good. we only saw her again when the food finally came and my husband took only 2 bites of the food and was highly unsatisfied as well. The bbq ribs were over cooked. my husband has been a cook for 25 years and never complains about his because he knows what its like to be behind the kitchen doors. And I told him it does not mean he has no right to address his concerns about the food he is paying for. It was our first and last time @ Texas Roadhouse.. read more

We pick this place for the good food. We used the online check in. When we got to the front door we had only a few minutes wait until we were seated. Our server Shawn B was top shelf! Our orders came out timely and spot on accurate. Our drinks never ran dry and she was so very personable. She made a very good dining experience even better. It was very busy tonight but she took extra time to be so personable. I'm sure we will be back here and hopefully we can seated in Shawn B's section again. Good food, great service and atmosphere! read more