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    That Drain Guy

    4.9 (46 reviews)
    Open Open 24 hours

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    Response quality

    Excellent

    Response time

    10 minutes

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    I thought the top drain was clogged but it wasn't.  That Drain Guy fixed it though.
    Lynn U.

    I wish I could give Louis a ten star review. My kitchen/laundry drain in my basement was backing up and I messaged That Drain Guy through yelp, and I got a response in less than 10 minutes and he was at another job but was at my front door about an hour later. His rates are very fair, his explanation of what went wrong was very detailed where a lot of it went over my head, and he did a terrific job! He's also super nice, clean and professional. I now have a proper drain and would not hesitate calling again if I ever need his services.

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    2 years ago

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    Louis G.

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    2 years ago

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    Louis G.

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    2 years ago

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    2 years ago

    Fast response, friendly, thorough and reasonably priced. He completed the service in the time he estimated.

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    Louis G.

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    2 years ago

    Louis is great, professional and efficient. He told me the price upfront and was honest with his words. Highly recommended! Thank you, Louis

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    3 years ago

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    Page 2 of 2

    Ask the Community - That Drain Guy

    Review Highlights - That Drain Guy

    Louis came the same day we called and efficiently cleaned the problem kitchen drain with his amazing snake machine.

    Mentioned in 32 reviews

    Read more highlights

    Service Pro Plumbing - Our Team

    Service Pro Plumbing

    (24 reviews)

    I have a Liberty Pumps ALM-2 high-water alarm in my basement. The alarm went off, and since the…read morewiring disappears into the wall, I needed someone to determine what the alarm was monitoring and inspect the pump and float switch. The first plumber who came out told me that the grinder pump was not working and needed to be replaced, quoting me $3,130.06. I decided to get a second opinion. Blandon and Hayden from Service Pro Plumbing came out and determined that the pump did not need to be replaced and that it simply needed to be cleaned. They performed the necessary service for about $1,000, and the alarm and pump are now working perfectly. I was very pleased with their service and appreciated that they did not recommend an unnecessary replacement. Based on this experience, I decided to sign up for their annual maintenance plan.

    Zack from Service Pro Plumbing exceeded our expectations. We have rave reviews and will call…read moreService Pro Plumbing again. Zack replaced an outdoor facet that was problematic and not working. It was a good experience from the outset. We received a text that he was on his way and his photo - security conscious. He was driving a clean, logo'd van. He smiled, made eye contact, introduced himself and shook hands. He looked over the situation and gave his recommendations. We were pleasantly surprised at his professionalism and high-quality work. He replaced the faucet with a better quality one and reconnected the hoses. He was clean and organized. I would repeat that we will call Service Pro Plumbing again - and hope that the technician is Zack.

    Sutherland Plumbing

    Sutherland Plumbing

    (376 reviews)

    I called Sutherland to get an estimate for replacing my water heater after my neighbor's unit…read morestarted leaking. Since all of our homes were built around the same time, I assumed my water heater was also 17 years old and might need replacement soon. After I sent photos of my water heater and the model details, Ti took the time to look up the serial/model number on the Bradford White website and discovered that my unit was actually only 11 years old, not 17 as I had thought. He texted me back and asked for clearer photos to confirm the manufacturing date. I called him right away, and even though I currently have no issues with my water heater, he generously spent time explaining everything in detail. He told me that Bradford White is a very reliable water heater and that this model generally does not require routine tank draining for maintenance. He also gave me valuable advice for the future, recommending that when I eventually replace the unit, I should install it on a metal drain pan with moisture detection for leak protection. I was genuinely impressed by his honesty, knowledge, and willingness to help without trying to sell me something I don't need right now. He could have easily pushed for a replacement, but instead he gave me thoughtful, professional advice and saved me unnecessary expense. I truly appreciate the time he spent helping me over the phone, and I would absolutely recommend Sutherland to anyone looking for an honest and knowledgeable professional.

    We have engaged Sutherland several times this year for plumbing jobs at our home. The office…read moremanager J'eerie, owner Ti, and plumber Jack each have provided excellent customer service in each of our interactions. Jack's plumbing workmanship quality has been top-notch. We also appreciate Jack's thorough and patient explanations and his professional demeanor. Thank you to Jack and all the Sutherland Team!

    Henco Plumbing Services - Removing an old leaky water heater and installing a new 50 gallon gas water heater.

    Henco Plumbing Services

    (98 reviews)

    My experience with Henco Plumbing has been great! I called them about 2 years ago to clear a…read moreclogged pipe and install a new toilet and had a very satisfying experience (see my previous review), so when we had yet another clog, I called them again. Our plumbing tech, Drew Smith, cleared the clog but found that the sewer line was deteriorating. He conferred with his manager at length to determine the best options available for me. We decided to do the least invasive fix, one that would avoid having to tear up my basement, ( which we use as additional living space), to get to the pipe. Expensive? Yes, but it's the sewer pipe folks - not something we can do without. Henco staff worked with me on the financing and I approved an epoxy coating for the existing pipe. Scott Printz Phil Skaggs, (the expert installers), came out and dug up the back yard to expose the pipe, descaled it and ran the camera to prep for the epoxy. No can do - pipe is in such bad shape that epoxy would be a very expensive, useless option. They immediately notified Henco management & Drew. Drew came back out on Monday with possible options. He'd shared ALL the info & videos provided by Scott & Phil with management, as well as my concerns about cost. It's now Thursday and Scott & Phil are back to insert a special liner (actually a pipe within the existing pipe) that will, to all intents & purposes replace the old pipe without having to dig up my basement & pierce the foundation. This is still an expensive option, but considerably less money than tearing up the basement. Bottom line, these folks have been personable, efficient, and have produced the results they promised. I highly recommend Henco for your plumbing needs!

    The work, when completed correctly, is good, but their communication sucks…read more We had the opportunity to buy into their annual plan for a fraction of its retail value. It's normally $250 and they gave it to us for our first year for $50. This all started when we needed duct cleaning and contacted them about duct cleaning and as part of a welcome to Henco, we got that maintenance plan at 20% of what the retail value is listed as. Unfortunately, the only thing that has been hitch. Free was the duct cleaning that we had done originally but everything else along the way has been some of the shittiest communication I've ever run into. The second job that we had done is that we had our hot water heater replaced, and here's where the communication stuff started to faulter. The plumber showed up with the wrong hot water heater. They had to go get another hot water heater, and while they got the other hot water heater in a decent timeframe because they found one locally, the idea that they didn't measure for the space before they showed up to the house is absolutely ridiculous. Then we had an HVAC order to where we were getting an air handler completely replaced because when the guys came out and cleaned it, they didn't tell us about a ball bearing in the fan that was going bad and when they completed that cleaning job, the AC failed. This was unfortunately on the hottest weekend of the year so far and so we went an entire weekend without air-conditioning. So when we finally got this scheduled for the air handler to be replaced, it was supposed to replace both the fan and the condenser unit per multiple conversations on site about that. Both are bad. Along the ways of getting this complete was a myriad of poor communication scheduling screw ups and miss quoted product lines which caused our expectations to be reset. At this point with everything included, we spent well over $15,000 with these guys and the communication is absolutely some of the worst communication I've ever experienced with a professional service company.

    Nash Plumbing - Doug is a wonderful plumber!

    Nash Plumbing

    (123 reviews)

    Parkrose, Northeast Portland

    Our house is 80+ years old, and we'd been putting off plumbing repairs out of pure fear of the…read morebill. Eventually, there was no more putting it off. First up: our ancient shower, leaking from the faucet and refusing to turn off. We pathetically "fixed it" ourselves more times than I can count. Never lasted and hurt our water bill! Doug came out, explained the (complicated) fix, gave us an estimate, and delivered exactly that, on time. Now we have a truly beautiful, modern shower where a disaster used to be. We were sold. Next, Doug fixed our barely functioning laundry sink faucet and just yesterday he resurrected our backyard faucet (after three years of it being decommissioned and useless.) So, after 3 projects, we can state categorically, Doug Nash is the real deal: professional, neat, friendly, confident, fair. He's the absolute BEST...we highly recommend.

    Doug is a relatable, down-to-earth plumber who reminds me of a former time when people were…read moreresponsible, professional, did quality work for a great price and stood by what they said and did. These values are coming back, and Mr. Nash is at the vanguard of the movement. Due to a fortunate scheduling change and his assessment of our repair he came out the next day and replaced two ancient water supply lines. It was fast and turned out to be less than he initially quoted after a quick inspection revealed it wasn't as complicated as we had thought. He provided sound advice and is already on our calendar for a sink overhaul. So grateful to have found him here on Yelp. My highest recommendation. AAA+++

    That Drain Guy - plumbing - Updated August 2026

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