Subject: Exceptional Service from Your Employee, Dulce Dear Management, I hope this message finds you well. I recently visited your location and had an experience that compelled me to reach out and share my appreciation for one of your outstanding employees, Dulce. While I was at the kiosk struggling to complete my order, Dulce approached me with the most pleasant and professional demeanor. With patience, grace, and a warm smile, she guided me step-by-step through the ordering process, making what could have been a frustrating moment into an enjoyable one. She gave me a quick and informative tour of how the system worked, and made me feel truly welcomed. What impressed me even more was what happened next. I mentioned a special request regarding my order, and Dulce kindly walked me over to the counter for further assistance. While I was trying to explain the request to the clerk, there seemed to be some confusion. Dulce, who had clearly understood my needs, stepped in without hesitation. She went directly to the kitchen staff and ensured the order was prepared correctly. I was so impressed by her initiative and confidence that I asked if she was a manager or supervisor. To my surprise, she modestly replied that she was simply a regular employee. As a former Vice President in the banking industry for a major financial institution, I deeply understand the value of strong team members. Dulce exemplifies what it means to deliver excellent customer service. She is a true asset to your team and someone you should be extremely proud to have representing your brand. Thank you for fostering an environment where employees like Dulce can shine. Please be sure to recognize her for her outstanding service. Warm regards, Clarence cban4u@gmail.com read more

Logan is truly an exceptional bar server who made our visit to Yaamava' unforgettable. From the moment we sat down, he was warm, professional, and incredibly attentive. He anticipated our needs, made fantastic drink recommendations, and created a fun, welcoming atmosphere with his personable charm and sharp attention to detail. It's clear he genuinely cares about providing an outstanding guest experience. One highlight of our visit was his recommendation of the brisket loaded fries--they were absolutely delicious and a must-try! Logan went above and beyond in every way--without a doubt, one of the best servers I've ever had. If you're at Yaamava', be sure to grab a seat at his bar. You won't be disappointed read more

I had the pleasure of being served by April at the casino bar, and she was absolutely fantastic. From the moment I sat down, she was welcoming, attentive, and professional. She handled a busy crowd with ease -- keeping drinks flowing, remembering orders, and making everyone feel taken care of. What really stood out was her great personality and positive energy. She's friendly without being over the top, and you can tell she genuinely enjoys what she does. The drinks were perfect, the conversation was great, and her service made the whole experience even better. If you're visiting the casino, definitely look for April -- she's one of the best bartenders I've come across in a long time! read more

I had such a fantastic experience with George P. at The 909! From the moment I walked in, the ambiance was warm, inviting, and full of upbeat energy. The space strikes that perfect balance between lively and comfortable--great lighting, good music, and a vibe that makes you want to stay awhile. But the real highlight was the service. George P. was absolutely exceptional--attentive without hovering, friendly, and genuinely focused on making sure everything was perfect. You can tell he takes pride in what he does, and it really elevated the whole experience. Overall, everything about my visit was great. If you're heading to The 909, definitely ask for George! read more

I want to give a huge shoutout to Diana at The 909! She truly goes above and beyond. Even though her main job is handling takeout orders, cashiering, and keeping the place clean and running smoothly, she treats everyone with so much kindness and care. While I was there, she was the only one who spoke Spanish and was able to help an elderly couple who were having trouble communicating -- it was heartwarming to see her step in without hesitation. It's employees like her who make a place stand out. The food was great, the place was clean and well-kept, and Diana's hard work made the experience even better. She deserves recognition! read more

Visually, this place is stunning--they've done an incredible job with the decor. The huge screens everywhere really make an impression, and the ambiance is top-notch. Based on looks alone, I'd give it a 4-star rating. As for the food, I've only eaten here once so far and tried the Chinese dish. While the meal was decent, it didn't stand out quite as much as the setting. The service was just okay, nothing exceptional, but I'll definitely give it another try before making a final judgment on the food. For now, it's the atmosphere that shines here! read more

Lafu is such a excellent worker, she is such a nicest, helpful worker we ever met. She will greet us with a Smile and make us feel Welcome. Kiosk was kind a difficult for us, but her there helping us it was more helpful & easy on us. You should have more employees like her, greet people with a Smile and make us feel Welcome. Thanks again Lafu your awesome. By the way 909 food is Delicious. We will be back again. ​​ read more

We have been coming to 909 in Yaamava casino for a long time, Leslie Gonzales in the food and Beverages supervisor and she has always been great to us since she was working at the buffet and now in the 909 , always meet us with a nice smile and help us if we ever need any help , we always looking forward to see her when we come to eat , she makes us feel special when she is there. Thank you Leslie. read more

Had an awesome time at the 909 tonight! Michael Miranda greeted us with such a warm welcome and made sure our experience was nothing short of great. His smile and positive energy really set the tone for the night. It's rare to find someone who genuinely cares about your time at a venue, but Michael definitely went above and beyond. Thanks for making our night so enjoyable! read more

I decided to get food from the 909 tonight and I had a couple of questions about how to order food. I found one of the managers whose name was Jose and he was very helpful and made sure I got what I wanted and helped me order it. Jose is a great manager and he was very helpful and very informative on the different food options in the 909. Thx Jose ! read more

Yacinda is a great bartender. She knows how to entertain and make every conversation feel personable, all the while paying attention to how much the person is drinking by encouraging they have a drink of water every now and again.. Great service. 10/10-- if you come here, ask for Yacinda-- she will take care of you and watch out for you read more

The food was great, I had the chicken teriyaki and the workers, Noah and Destiny, were very attentive and polite. I even witnessed someone yelling at Noah and he remained very patient and calm with them, which was rather impressive, But you know how people are. You can't please them all. The overall vibe of the restaurant is cool. read more

In my recent experience, I went to go eat at The 909 Sports Bar with my grandma, who is visiting from another state. Though she has a walker there wasn't any accommodations for her to enjoy her meal. The bartenders seemed more focused on other people. The food was okay and the drinks were watered down. Do not recommend. read more

I bought a grilled chicken sandwich and fries, and the food quality was unacceptable. The fries were soggy and the chicken was not cooked through. Extremely disappointing and unsafe. The chef was polite and replaced it, but the experience completely ruined my appetite. Management needs to address this immediately. read more

I had a fantastic experience thanks to Logan's exceptional customer service. He was incredibly friendly and attentive, ensuring all my needs were met with a smile. His dedication and positive attitude truly enhanced my visit. I highly recommend this place due to Logan's outstanding service. read more

909 Food & Bar @Yaamava Casino is the spot to eat, watch the game and enjoy a great time! Met Manager Jose who made sure to ask food was good and to our satisfaction, that was awesome! Great service from a Manager. I miss the Rock N Brew Table service but 909 options are good alternative. read more

Eileen , Sam, ernie, crystin ​ I would have to congratulate all four of these employees, even though it was a busy night with the dodgers game going on They were super attractive with my needs along with everyone else at the bar Thank all four for a great experience at your casino bar read more

yacinda at the 909 bar at Yaamava was our server and she was awesome! she knew her drinks and was very personable and we enjoyed talking with her. she will go far in her job if given the opportunity! we will definitely go back to see her the next time that we are in Yaamava!!! read more

Great food and awesome service. Dulce personally showed us how to order on the kiosk ( not really difficult but we were a large group and not that bright ). She made recommendations, checked on our order to make sure it was perfect, and made it a fun experience for all! read more