If you're looking for top-notch service, crystal-clear communication, and skilled on-site fireplace…read moretechnicians at an extremely competitive price you should stop searching and call these guys immediately. From start to finish, my experience with them was outstanding. Their customer service team is genuinely a cut above the rest. They were responsive, friendly, and incredibly knowledgeable, making sure I understood every step of the process without ever feeling pressured or rushed. Their technicians arrived earlier this morning (on time, ready to work) proactively slipping on shoe protection not to track in outside dirt into the home (without being asked mind you) demonstrating professionalism and expertise while troubleshooting and resolving all of our issues with a control module for our Montigo Gas Fireplace. Their pricing was far more competitive than any other company I contacted, without sacrificing an ounce of quality or service. It is rare these days to find a business that combines value and excellence so well and I'm grateful to now have their contact saved in my phone the next time I need help with one of my fireplaces. I couldn't recommend Burbank Fireplace & BBQ more highly. If you want a smooth, stress-free experience with results that exceed expectations, this is the place to go!

Great selection of fireplace products and very knowledgeable staff! We had 2 fireplaces inspected,…read morecleaned, connected to gas, and had the interior masonry painted. We went with glass stones over the grate (vs. logs or canon balls) for a sleek, modern look. The 2 men who did the work were pros. We appreciate the extra steps taken to cover and protect our floors and furniture, plus their taking the time to explain what they did, and how to operate and maintain the fireplaces for maximum longevity and enjoyment.

I purchased a quality AOG BBQ that has performed exemplary. I had some problems with the lights…read moreworking on the unit. Ari and Sean were very receptive in helping to get the problem resolved. They ordered the parts and arranged a Technician from AOG (Greg) to respond to my home and repair the unit. All three of these gentlemen were "5 Stars"!

We purchased a $3000 trash compactor (I know, we're idiots) to replace our 10-year-old trash…read morecompactor. We were assured that it was the top of the line, so without seeing anything in person, we took the word of the sales manager and ordered it. Once it was installed (by the installer they set up for us) it was immediately evident that it was "rickety" at best. It was also an eyesore, with bright, plastic looking chrome on the handle which would have been impossible to see from the tiny thumbnail across the counter we looked at before agreeing to purchase (totally on us). But more importantly it wasn't stable. It rattles horribly when you open it. It rattles horribly when you close it. And it moves all around inside of its compartment. When we contacted the store, complete with video, we were told "no refunds," which was never disclosed during the purchase process. The receipt is emailed to you with the disclosure after you purchased the item and leave the store. The response from the manager was that this was the highest quality trash compactor on the market, despite the videos showing the contrary. He said maybe the install was dome incorrectly but his installer, who is very nice, told us that was the best he could do, so it was basically too bad for us. Buyer beware.

Highly recommend Brock and his team at LA Custom Grill Islands. They helped us out of a tricky spot…read morewith an outdoor kitchen that was begun by another contractor and left unfinished exposed to the elements for 2 years. Brock's team demo'd the mess and worked with an existing concrete base to custom design, build and expertly finish a new, stunning grill island that not only looks amazing but is super efficient. In fact the entire process was very efficient - they showed up when they said they would and got the job done timely without drama or hassle or stress. Kind of unheard of in our experience with builders and remodelling! Our new outdoor kitchen is exactly what we wanted and is the perfect finishing touch to a 3 year extensive re-do of our old home and garden. I am very impressed with Brock and his team. He was very easy and pleasant to work with and he has sincere integrity. And he got the project finished on time! He is even helping us with some enhancements to the kitchen and providing some cool accessories. Brock made it super easy to purchase the equipment such as the professional quality built in stainless steel grill and inserts for the island as well. If you are looking for an expert professional builder for your outdoor kitchen space, I highly recommend Brock Lorentzen and LA Custom Grill Islands. They will offer great attention to your project and follow through timely and efficiently with fair pricing too. We couldn't be more pleased and happy cooking outdoors at our new kitchen! Thank you Brock!

Left me multiple agressive voicemails because I had sent his call to vm while I was in the middle…read moreof a presentation. I have never been on the receiving end of so much agression from a total stranger. We will not be proceeding with him for any work.

my contractor referred me to Encino Fireplace shop i have to say from start to finish the whole…read moreexperience was lovely Bob is the best he showed me around his shop gave me his professional advice which was spot on Ruben showed Up at my Condo on time he was a absolute pleasure . i have to say that i would definitely highly recommend this encino fire place shop.

We had a great experience with Encino Fireplace. In particular working with Bob and Ruben did our…read moreinstall. Bob is friendly, funny and a really nice guy in general. I went into his shop maybe 5 times before we purchased from him and maybe 10 times afterwards to ask questions, get advice and double check items. Each time, Bob was pleasant and always offered me lunch. =) If we had any more fireplaces, I would happily go back to them. Nowadays, its hard to find friendly and reliable vendors and this place gets 5 stars!!

Great selection and service. Fast install. Coyote Grill is amazing ! Crushed my old Viking…read moregrill .

First time here! There was an amazing section of grills, and the people were very nice, friendly,…read moreand helpful. Looking at the different grills make me hungry, thinking about all of the delicious food that I can make:

So we discovered this place while driving to Leslie's Pool shop and pulled in. We've been…read morecontemplating a backyard cooking station and the name seemed to grab our attention. The whole idea of "I want a new backyard but I don't know what I want" - this is a predicament! Well, these guys have surely encountered this before because what they did absolutely right was NO PRESSURE. We spoke to Ivan first and then another person and there was no sense of territorial "it's my sale!" We haven't engaged their services or even gotten an estimate yet. But they're going to come to give a free estimate. I've no references or referrals yet but they certainly have done all the right things so far!

I was immediately greeted by the staff as I walked up to the store. A staff member gave me tips on…read morewhat I was grilling as well. Great prices for meat church seasonings and pellets. Military discount too.

We had a wonderful experience working with Paul and his team to build our pool and transform our…read morebackyard. From start to finish, the quality of the work and attention to detail were excellent -- everything turned out beautifully, and we couldn't be happier with how it looks. Paul was actually recommended to us by two different people, and now we understand why. He has a vast knowledge of pool construction and holds a C‑53 pool builder's license, which not all contractors have -- that really gave us confidence in his expertise. From the very beginning, Paul took the time to meet with us, listen carefully, and make sure he understood exactly what we wanted. Once the permits were in place, the project was completed in a reasonable timeframe, with workers consistently on site making steady progress. Even after the job was finished, a few tiles needed repair and he made sure to take care of them. It's clear he takes pride in his work and genuinely cares about his clients. We highly recommend Paul and his company to anyone looking to create a beautiful, well‑crafted backyard space.

Paul was great to work with- very straight forward, transparent, and thorough. And our pool turned…read moreout beautifully- highly recommend!

I purchased approximately $20,000 worth of appliances for my home in Hidden Hills from Universal…read moreAppliance and Kitchen Center, also known as WDC Kitchen & Bath. At the time of purchase, their salesperson strongly pushed an extended warranty from a company they work with. I trusted their recommendation and have been paying for that warranty for seven years without ever making a claim. Six months ago I finally needed the warranty to repair my Bosch washing machine. It has still not been repaired. The warranty company has done nothing but delay, make excuses, and avoid fixing the problem. A quick look at their reviews shows that many other customers have had the exact same experience. Since Universal Appliance and Kitchen Center, also known as WDC Kitchen & Bath, sells these warranties and makes a commission from them, I went back to the store expecting them to stand behind what they sell and help resolve the issue. Instead, I was treated as if I had to defend myself for asking for help. While we were explaining the situation, one of the salespeople stood there on his cell phone, clearly showing little interest or concern. If a company is willing to take commissions for selling extended warranties, it should also take responsibility when those warranties fail their customers. In this case, Universal Appliance and Kitchen Center, also known as WDC Kitchen & Bath, was happy to take the commission but offered no real support when the product and warranty they promoted failed. Living in Hidden Hills, many of my neighbors invest significant money in high-end appliances and rely on businesses to stand behind what they sell. I will absolutely be sharing this experience with my neighbors and community so they can be aware before choosing where to purchase their appliances. Because of this experience, I will not do business with Universal Appliance and Kitchen Center, also known as WDC Kitchen & Bath, again.

After hearing a couple positive recommendation's to go check out Universal Appliances I ventured…read morein. With our challenging dimensions and seeking top quality appliances Daniel at Universal Appliance worked his magic throughout the process. The end result was 10/10! I highly recommend you stop by if looking for Good Top Quality Service and Appliances.