My husband and I stopped in for a treat after our anniversary dinner. Both of us got medium cups of ice cream. Each had two really large scoops. Portion size 10/10. However the ice cream tasted terrible. Ice cream is my favorite dessert and I threw 3/4 out. The ice cream wasn't creamy, had a super artificial taste, had water crystals in it, and wasn't worth eating. The pistachio tasted flavorless other than the nuts that were in it. The mud ice cream flavor as okay. The only tasty part being the incursions as well. Overall we were super disappointed and won't be back. The servers were kind and the place was clean. Plenty of parking in the shopping center. Many other better options nearby. read more

The Big Scoop - Medium cups - Ice Cream & Frozen Yogurt Near Me - Henrico, Virginia

This is such a fun spot! They have so many flavors of ice cream and so many dairy free options of sweet treats. I got a paradise Italian ice which was delicious! I also got some of their fried oreos to enjoy back at home and they were also fried perfectly. As a lover of fair food, it was nice to have a fried oreo that wasn't greasy. They also serve hot food (chicken tenders,burgers, fries and even pizzas!). The big scoop is truly a one stop shop for a fun fast casual experience. The staff were all friendly and the space is extremely spacious. With its proximity to the mall there is ample parking and would be a great end of the day spot to just relax with friends. I could even see this being a great party or after practice spot if it isn't already. If you're like me and just crave a sweet treat some days this might just be the spot for you. read more

The Big Scoop - Paradise Italian Ice! - Ice Cream & Frozen Yogurt Near Me - Henrico, Virginia

Excellent pizza, large is more than big enough for two. Ice cream is also great. Service is pleasant and amicable. Seating area is sort of like a malt shop. They have a wide and varied menu. Enjoy your time here. read more

I tried this ice cream shop in the beginning of summer and followed up with 2 or 3 more appearances after that! I'm a vanilla and chocolate kind of guy and they had some of the best & richest ice cream. The young staff were very helpful and quick to the draw! They greeted me quickly and were eager to ask what they could do to help me. The Big Scoop is added to my top ice cream spots. If you're in the Short Pump area, this is a must stop! read more

Whew! Just this past weekend (Saturday), I came across this ice cream parlor paradise, offering AT LEAST 20 flavors of ice cream and Italian ice. It took me and my friends AT LEAST 10 minutes to decide what we wanted to order; thankfully, Izzy and her crew were extremely patient and were kind enough to give us small samples before we decided on ordering: * Hard Serve - Graham Central Station + Banana Pudding ($6) -- HUGE serving size of toffee, graham cracker, and banana pudding flavor ice creamed that tasted as if my grandma had made it herself. I've never tasted anything like it! * Snowball - Mango-italian icee with dollops of soft serve vanilla ice cream -- a mountain of sweet goodness! * Gone Bananas Brownie Boat - A sweeteater's heaven: a warm, fresh brownie base with vanilla soft serve ice cream, almonds, caramel drizzle and bananas. We visited later in the evening (7ish) and it quickly became busy on not even the hottest Richmond day, but the staff was efficient, friendly, and even re-made my friend's brownie boat when they accidently covered it in chocolate drizzle rather than caramel. I can't wait to return to try some of their Italian flavors! read more

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Cute, ice cream shop that looks like what you would find at the beach. They have a ton of flavors and kinds - soft serve, sherbet, hand scooped, sundaes, floats, snowballs. They also serve food, including some carnival items like funnel cakes and fries Oreos. We sampled a couple ice cream flavors, including banana pudding (tasty). I settled on classic mint chocolate chip and my daughter got a scoop of blue panda and a scoop of graham central station. We will come back to try other items. In RVA, it's a solid option. Maybe not quite as good as Gelati (and has more retro vibe than modern), but I still liked it! I worry about this location for them. It's in the old Cary Town Burgers spot and I'm not sure it has great visibility. Staff was really friendly and prices are reasonable. read more

The Big Scoop - a woman sitting at a table in a fast food restaurant - Ice Cream & Frozen Yogurt Near Me - Henrico, Virginia

My parents have been to this ice cream place and said how great it is. The restaurant is super clean and has a lot of seating. They have a lot of different flavors and some good non dairy flavors. My dad and I went for a sweet treat! I live close and have passed it a few times on my way to the mall because it's int he little round about. The workers were super nice and let us try a bunch of samples. I ended up getting the salted turtle which is my favorite ice cream! You can't go wrong with all the flavors! Then we sat outside because it was a nice day! I will be back! It might be my favorite ice cream spot in Short Pump read more

I stumbled on this business when driving down Broad St in Short Pump and saw the name and desserts on the LED sign. As soon as I got home of course I looked up the business and went back out to try it the same day (don't judge lol)! You had me at funnel cakes! I was excited to see a business finally open in this old Carytown Burger spot. It's a great corner spot in a popular area, so hoping this business will do well. It's huge, clean, has lots of variety, and friendly employees. They had ice cream, funnel cakes and other dessert, shakes, burgers, hotdogs etc. I wasn't even expecting them to have food, so ordered stuff that don't even go together but are my faves - French fries and a funnel cake. Haha. Both were great, but of course I feel like I need to try the fries with an appropriate meal for a better pallet rating, though good in my book and not many places have waffle fries, so that was another nice surprise. The funnel cake was nice and felt good to get an an indoor place anytime of year and just sit and enjoy it. I just ordered plain with powdered sugar and whipped cream, but did feel like it needed a topping to jazz it up flavor wise. Will prob try a topping next time (and a pic). This is a great addition to the area and I look forward to trying more treats and eats here. read more

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Came in tonight and the employee at the counter seemed to be waiting on someone so we stood behind them. Turns out they were talking to friends and went to the next register to help a customer that came from the ice cream side. So based on this experience we left. read more

We stopped in on a Saturday night and were pleasantly surprised. We live nearby and didn't know this restaurant had opened. We had friends visiting and they wanted to go for ice cream. The restaurant is clean and well decorated. The staff were all friendly and very eager to help and provide any assistance needed. We had three twisters and a kiddie cup. All were excellent. We would definitely go back again! read more

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The big scoop has really good food, and solid ice cream options. Friendly staff. Highly recommend

The ice cream and service was great! Just go! You won't be sorry and if you want to try something amazing to share get the fried Oreos with soft serve, chocolate drizzle, Oreo crumbles and whipped cream! read more

The Big Scoop - Fried Oreo Madness - Ice Cream & Frozen Yogurt Near Me - Henrico, Virginia

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OM (smack yo momma)G. This place is Amazing. The employees are super friendly and are generous with samples. They give really big scoops! Flavors galore. I love love love this place. I've never tried the food bc I'm hooked on the ice cream. They checked all boxes. read more

Recently opened they offer a wide range of desserts. Hand scooped ice cream, non dairy flavors too, soft serve, mix ins like blizzards, Italian ices, gelati, and classic sundaes. They also offer burgers and hotdogs. Ample indoor and outdoor seating. The service was fast and friendly. Oh, they even offer funnel cakes and fried oreos. read more

The Big Scoop - Ice Cream & Frozen Yogurt Near Me - Henrico, Virginia

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The food is good and the waiter is nice and there are free refills and the food isn't too expensive and so in budget I most definitely recommend the big scoop read more

The Big Scoop - Food - Ice Cream & Frozen Yogurt Near Me - Henrico, Virginia

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I took my daughter and friends to The Big Scoop for her birthday! The girls loved the food and ice cream as a treat. Everything was freshly prepared and seasoned well. The staff were attentive, the restaurant was clean and had a fun and inviting decor. Definitely a cool place to take kids! read more

This spot has become our goto spot for ice cream after pickleball at Pouncey Tract. The Big Scoop gives you big scoops...a toddler size is the size of small or medium at other places. They have a large selection of ice cream, italian ice is good (kinda icy, not fluffy), and they have soft serve (Dole whip is an option!). Big plus is it is not too busy at the times we went and they are open late. There are other food options like pizza and burgers but we didnt try those. read more

The ice cream was good and filling. The staff were very friendly. The place was playing good music and has a patio out front to sit and enjoy ice cream. read more

The Big Scoop - Brownie Sundae - Ice Cream & Frozen Yogurt Near Me - Henrico, Virginia

Great place! Great ice cream and great atmosphere! Would highly recommend. Service was great as well.

very cute, variety of ice cream, sundaes, and the funnel cakes are amazing! Nice staff. read more

The Big Scoop - Funnel Cake with Strawberry sundae topping - Ice Cream & Frozen Yogurt Near Me - Henrico, Virginia

Used to go to Big Scoop in Williamsburg all the time. When I saw the Short Pump location open, I was very excited. You know what... I visited twice this weekend antd it lived up to every expectation and beyond!!! Same great tasty ice cream. I sampled the Michigan Pothole, it and it was as good as ever (was my go to flavor at Williamsburg location) and the Richmond Big Scoop serves food. So, after having ice cream Saturday evening I went back Sunday for lunch and had the cheeseburger combo with tater tots. The burger was awesome! Grilled just right and it was not some frozen pre-formed patty. It was flavorful and juicy. The bun was fresh and the lettuce and tomato were too. The tots were crispy and golden. All served fresh. What really made it a good experience Saturday evening for dessert and Sunday for lunch was the staff. At both visits different people were working and both days they were friendly, helpful and inviting. Sunday, the person helping me was Pam. She was super friendly and helpful and after bringing me my food, checked back and also told me they were marking cherry lemonade Italian ice in the back and if it was done before I left she'd get me a sample!! You can find a lot of places with good food and even great food, but what sets it apart is the service. The people working there and their genuine pleasantness make the difference. All in all Big Scoop has great dessert, the burger was very tasty and fresh and the staff are friendly and welcoming. A great experience and good value for the dollar too. read more

The Big Scoop - Ice Cream & Frozen Yogurt Near Me - Henrico, Virginia

Ice cream is very good. Staff very friendly. Three stars because the music was WAY too loud and we were told the manager would not lower the level because of some issue with the outside volume, which was also way too loud. Actually got an excessive noise level warning from my watch on some of the songs. Want to come back, but if the volume is still excessive, we will pass on by. read more

Funnel cakes, milkshakes and brownie sundaes are pretty great!! Definitely another trip in my near future! read more

The Big Scoop - Brownie Sundae - Ice Cream & Frozen Yogurt Near Me - Henrico, Virginia

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Amazing staff - always super friendly and helpful. Great variety and flavor of ice creams.

Went today for the first time and it was such an awesome experience! So many great treats to choose from, really so many options!! Soft serve, hard scoops, Italian ice, sherbet, dole whip, sundaes etc and food options like burgers, fries, etc for your hearts content. Very friendly staff with great customer service, thanks for being kind to my kiddo. There were so many flavors to choose from, we'll have to be back to try them all haha. I got a twist soft serve and kiddo got rainbow sherbet it was all refreshing and delicious. Plenty of seating both indoor and outdoor, and cleanly. We will be back and bring family/friends. Thanks for having us! read more

The Big Scoop - Rainbow sherbet, yum! - Ice Cream & Frozen Yogurt Near Me - Henrico, Virginia

The employees were very kind and patient and the ice cream was very good. Would 100% come here again!

This is one of the best ice cream shops in Short Pump. It has gelato, ice cream and sherbet. Ton of flavors and options and food as well. Highly recommend. Check it out and support local. read more

Great ice cream and friendly staff. Cute shop and would return again. Would recommend!

I came into this retro location, looking for a late lunch, and I left with so much more! Collin & Jake (Manager) were incredibly gracious enough to give me a DD order that'd been cancelled, in addition to the food I dipped into my savings to order. I nibbled on the well seasoned cheese curds while taking in the nostalgic 90s aesthetic. I am humbled by the hospitality of these two individuals and hope this review will be enough to pay their good deeds forward. Thank you guys! read more