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    The Blackwell

    4.6 (80 reviews)
    Closed 8:00 am - 6:00 pm

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    In Room Surprise - Champs and Chocolate Strawberries
    Christi D.

    This little inn is centrally located just a few blocks from the lake! It's so perfect. I personally stayed in the summer and was fond of the whole experience. Best part was the surprise waiting when I opened the door to my room. 10/10 recommend

    Joe H.

    Came here to visit family. Loved the historic feel without being too pretentious. Room was clean; and the self check in was flawless. We'll have to come back!

    Message showing the manager promising a refund-this is a lie.

    If you wish to have a haunting experience, this is the place for you. Get ready to be ghosted and have a zero customer service experience. The place is empty. I provided my office phone number and had no idea that the only correspondence would be through text messages. I arrived in Spokane, WA on April 30 en route from the airport to the hotel, I called to see if I could drop my luggage. The phone message said they were helping another customer, however, I arrived and the place was locked up. The phone number on the door said to call the emergency number that had been provided, which I never received. Finally, after banging on the door for 30 minutes, someone surfaced and told me I could just check in since my room was ready. She finally got me a key code that worked and I went downtown. When I came back to unpack, I realized there was no iron available. I thought I will just steam my clothes in the bathroom when I take a shower. At 6:40 AM I get in the shower which has the water pressure of a watering can that runs lukewarm. I was unable to rinse the shampoo from my hair. I began calling and texting the emergency number over 25 times for an hour with no response. I went in and out of the main house, with the thought that if they were setting up breakfast someone should surface, but no. Finally, I decided to make arrangements at OneLakeside and left a message that I was leaving. When the manager finally responded-over 3 hours later, she said she would refund my stay. Fast forward to later that afternoon, she said, my video of the shower drizzle proved that the shower worked and that I would not be getting back my refund as I broke the cancellation policy. To follow up, I attempted calling, texting, calling and texting---only to be ghosted again. I have reported to the Better Business Bureau with no response. It was shocking! The only correspondence I received from them was the initial email confirmation. I am thankful I at least arrived early and was able to summon someone from the depths of the hotel when I arrived or I would have been stranded. Do not expect anyone to ever answer the phone or respond quickly. Shannon, the new manager, needs to find a new career, as customer service is not her gift. She lies and sneakily changed all the phone messages after our first interaction. They should be held accountable but never takes responsibility for their poor service. They did provide me two gift cards for a local brunch restaurant. She made it seem like this was to accommodate the mix up when I arrived, but after reading other comments, this is their version of a bed and breakfast. She was mad because I took them, but they were supposed to provide breakfast service. Shannon also told me I should have called ahead to request an iron...like how would that ever happen? Be warned---this place is better left empty without guests as there is no staff on-site to provide any service. I can't imagine what the recourse would be if there was an emergency greater than a trickling shower.

    Tanya M.

    Very nice hotel. We stayed there one night for a belated birthday trip. It was Sunday so perhaps that explains why we had the place to ourselves which was cool. They have a pool table in the front room and a shuffleboard table and a small movie room in the basement. Great selection of teas and hot chocolate in the kitchen which is self serve. Also had some cookies and chocolates out. We stayed in a second floor king with a private bath. There was a portable heater as well as a radiator to keep warm. The bed was comfortable and clean. Very quiet with no street noise but again it was a Sunday night so that may have been why. Fairly close to downtown but maybe not walking distance for some. Overall a very pleasant stay.

    Room #1 private bathroom. Really nice shower inside of the tub.
    Kathy M.

    We stayed in room #1 in the main house. The house was fairly empty when we first arrived, so it felt like we had the whole house to ourselves. The room was certainly spacious and the bed was comfortable for us. We had a private bathroom in our room which I appreciated. There is a different room where the private bathroom is actually across the main hallway from the room. The breakfast was nice and they featured some local bakery items and products for you to try. They offer a "happy hour" in the evenings, but it is really just the opportunity to buy a glass of wine from them. The main room is fairly spacious so that you had the opportunity to meet others while having breakfast or you could choose a quiet corner to be by yourself, if that's more your style. The hotel had a small workout room located next door and a hot tub outside by their courtyard. The downstairs area that is mentioned as a game room or tv room, would be better suited to kids than adults in my opinion. It's kind of small and dark due to the fact that it's in the basement of an older home. We were able to walk to Tubbs Park and to the downtown area from the hotel. You couldn't really see the downtown area, but it wasn't that far and it made our stay there that much better.

    This is a top notch bed and breakfast. Attention to detail and fantastic customer service. Gorgeous historical building in the perfect location. I HIGHLY recommend. They were incredibly accommodating and so good with communication. The bed was so comfortable and it truly felt like home away from home. I can't wait for the opportunity to stay again!

    Room 3
    Jeff K.

    A memorable stay... The Blackwell lived up to it's reviews on our stay this weekend and I'm very happy we chose to stay here. The character and charm of this downtown historical home are wonderful. A 4 star review is probably more in order if all things are taken into consideration, but due to the charm and the last minute handling of an item we left behind, 5 star it is. To be fair though, I'll share some of the highlights and challenges below so that the hotel can work out the kinks. HOUSE ITSELF (Rating 5.0) The house is clean and well maintained and the artwork, woodwork and the decor is beautiful. SERVICE (Rating 4.0) Everyone was extremely nice to us and helpful. It is run as a "hotel" however. The feel of the house is "Bed & Breakfast" and usually you get to know the proprietors. But this is a "hotel" so don't set that expectation. We interacted with about 4 different young ladies working at the house at different times throughout our long weekend and they were all very sweet. FOOD (Rating 3) The coffee in the rooms is GREAT! We tried the breakfast the first morning. (Saturday) The yogurt and fruit were wonderful. They offered pastries and bagels which were fine. The quiche was cold however and the sausage should not have been served IMO. We went down at about 9:30am. Maybe it was too close to the cutoff at 10am? We went out to breakfast the other mornings due to this experience and to try local restaurants as there are many. They have drinks in the fridge and you can grab one any time and they'll add it to your bill which is nice. HEATING (Rating 2) Some of the issues below just come from it being a old house. For instance heating. The entire main house uses a single thermostat I think. But the entire house is not the same temperature and it goes up and down all night. During the winter the swings in temperature can be huge. I also went out to the hot tub and found that it was cold. Bummer. ROOM 2 (Rating 3) We stayed in room 2 the first night and room 3 the following nights. Room two is in the main house at the top of both sets of stairs. (From Living Room and Kitchen) It doesn't have an in-suite bathroom. The bathroom is located across the hall and there are two other entrances to bedrooms across from it as well. So plan on getting dressed to go to the bathroom or take showers. The bathroom is yours however and you do get to lock the bathroom which is nice. This room has an amazing little sitting area with two leather recliners that are AWESOME! One problem I didn't see in any other reviews with Room 2 is that it is directly above the heat pump. If you're like me (from another part of the country where heat pumps are not used), and don't know what a heat pump is.. it's a very loud Air Conditioning Unit that runs backwards creating heat during the winter. Add to this that the home uses very small holes that the heat comes into the rooms creating a low whistling noise and sleeping becomes difficult unless you enjoy a harmony of noises while you sleep. I don't. The room has a sleep number bed. And while bed comfort is a subjective topic, I didn't find the bed comfortable at all on any setting. I'm spoiled with regards to mattresses though. ROOM3 (Rating 4.25) Room 3 was MUCH better than Room 2 even though you can still hear the Heat Pump and whistling vents. It's a little further towards the back of the house and it has an in-suite bathroom and a fireplace. The bathroom is beautiful with dual shower heads. The fireplace heats the room in about 2.5 seconds. Due to this, keeping it on is almost impossible unless you open the windows or turn it down extremely low. It has a very large closet and a small seating area with two chairs. The bed is extremely comfortable and very high! So high that you can't see the fireplace when laying in bed. The room is extremely bright which was nice as it has four windows, two sets on two sides of room. I'd stay here again no problem!

    Room 7
    Jessica K.

    Incredible. We stayed in room 7, which I recommend since no one has to walk past the room. We got in late and I felt terrible making noise while walking up the stairs past all of the other rooms. I was delighted to find bottles of wine for sale in the room- it was nice to find after a long day of travel across the country. The bed was very comfortable and the room was spacious. I even took advantage of the claw foot tub in the bathroom and took a nice soak. The house is stunning and located waking distance to downtown and the waterfront. Highly recommend.

    Kelly C.

    Beautiful, amazing, charming. The Blackwell is just wonderful! This is a place for a quiet, romantic getaway that delivers a relaxing fireplace setting, or a sit on the porch to enjoy the town. The breakfast was homemade and had that special touch. One night was not enough, next time, we will stay longer.

    Beautiful Historic Hotel
    Justin N Sherre O.

    My husband and I stayed here for our Anniversary (2 nights). The Hotel has such quaint characteristics, beautifully decorated and very clean. The manager is amazing! She does it all and is so helpful and friendly. Breakfast was great, the grounds are pretty and it's a perfect walk to the active downtown and waterfront. We will definitely be staying here again. Highly recommend!

    Blackwell Hotel
    Alyssa A.

    This has become my #1 staycation hotspot. Coeur D'Alene is a quick 45 minute drive from Spokane and the perfect weekend getaway. The Blackwell is THE perfect bed and breakfast to stay at. The house is an older craftsman that has been furnished with incredible modern pieces of furniture and artwork. It's the perfect blend of old world and upscale artsy. The downstairs common areas have comfy couches and chairs, fireplaces and a state-of-the-art kitchen. Each of the bedrooms has it's own unique style and they are gorgeous. We've stayed in a corner bedroom on the second floor with a lovely large fireplace and also on the top level in a more modern meets farmhouse master suite. And I have to admit that I have a major crush on the highback couch downstairs. I want one in my house so bad. It's wide enough for curling up on with a good book and the high back makes it feel very private and romantic. Love, love, love. The continental breakfast is always done well. There's fruit, pastries, fresh granola, hard boiled eggs, sausage and coffee/tea/juice service. Every morning is a slight variation on this theme. In my dreams I would rent the whole house out for an incredibly luxurious weekend for my closest friends and family.

    Stairs going down to main floor

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    Review Highlights - The Blackwell

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    Hampton Inn & Suites - Guest room

    Hampton Inn & Suites

    (108 reviews)

    $$

    We were at this Hampton Inn for seven nights, probably the longest we've stayed anywhere at a hotel…read morein the US. Everybody was really nice and friendly especially the girls at the front desk, Alyssa, who took care of the breakfast area. The room was large and comfortable. It had hooks to hang up jackets or purses. It didn't have a makeup mirror, but I was OK. We don't usually have breakfast at the hotels we stayed at. We did one day and it was OK, the coffee was pretty good. I would've worked out a little bit, but they didn't have any 3 pound weights. And some of the things I do, 5 pounds are just too heavy. I'm sure we'll be back again as my daughter lives in Coeur d'Alene. Also was centrally located you could walk across the street to the movies which we did, nice restaurants a few little shops. Plus, we walked down to the Spokane River so a good place to stay.

    Stayed at the Hampton Inn & Suites for 5 nights recently and overall the stay was decent. I didn't…read moretry any of their breakfast so I can't comment on that. Personally, I would prefer to go into town and get some better quality breakfast and coffee, however, that is just me. The staff was friendly and the rooms were clean. My only gripe was listening to a baby scream in the early hours of the morning and the parents being LAF without a care in the world for anyone else. I can't ding the hotel for that, however, it did sour the experience. For what it is, I feel the cost is high, however, I fully realize it's peak season in the area so it is what it is. The location is convenient though and you can walk to restaurants, movie theater right across the street, however, it literally is just a 5 min drive into the main town and to the lake. Plenty of parking though if you get back later at night you may have some trouble finding a spot if the hotel is busy.

    SpringHill Suites by Marriott Coeur d'Alene - Comfortable beds

    SpringHill Suites by Marriott Coeur d'Alene

    (124 reviews)

    $$

    Amazing stay experience at SpringHill Suites by Marriott in Coeur d'Alene. Every single staff…read moremember I came in contact with (front desk, housekeeping, and management) were all extremely courteous and accommodating. I was there for business, my teammates and I had to spend most of our time in meetings the SpringHill Suites team ensured we were as comfortable as possible. The rooms were spacious, clean, modernized, and very comfortable. I would stay again, and highly recommend.

    We left after one night of a two-night stay due to a serious concern about possible insect exposure…read morein our room. I woke up after our first night with numerous unexplained bites across my leg that were not there previously. We immediately photographed them and brought the issue to hotel management. To management's credit, they took the concern seriously enough to have us check out, leave the room completely untouched, and schedule Ecolab Pest Control to professionally inspect the room for bed bugs, fleas, and other possible pests. However, despite us vacating the hotel entirely after one night because we were not comfortable keeping our family in the room, management has told us that they will not refund the 52,000 Marriott Bonvoy points used for that night unless Ecolab subsequently finds evidence of bugs. That's where I strongly disagree with how this has been handled. We aren't claiming to know definitively what caused the bites--that's precisely why a professional inspection is being conducted. But we woke up with a documented issue, immediately reported it, and made the decision to leave rather than expose our family to another night of a potential pest problem. I don't believe a guest should have to prove which insect caused visible bites before a hotel appropriately remedies an experience serious enough that the room itself is being preserved for a professional pest inspection. We are longtime and loyal Marriott customers and expected a much more guest-focused resolution. I will update this review when Ecolab completes its inspection and when Marriott makes its final determination regarding our refund.

    The Coeur d'Alene Resort - Beverly's geese protecting their nests

    The Coeur d'Alene Resort

    (403 reviews)

    I wanted to provide an update to my stays. So far, I've stayed 3 times in 2026 and have another…read moretrip planned next month! April 2026- We had a Lakeview double with fireplace. Our stay was 4 nights and we booked several experiences for our time there. The first was a 90 minute massage. The massage room overlooks the marina and is beautiful. The massage itself was just okay. He asked the area he should concentrate and actually that area felt the least attended to. However, it was still very relaxing. My friend and I also booked "Hot winter night" at the infinity pool. This was so much fun as they have an adult hour and lucky for us the center above the pool was hosting prom. Yep- we got our dancing queen on. Might have annoyed the cute couples around us, but a girl's gotta dance! We also booked the "Floating in Frequency" on that Sunday morning. It was a small class and we drifted comfortably around the pool to the sound bowls. Highly recommend! Food is great at the resort and Beverly's "Lakeview Menu" is a great deal. Available until 5:30 each day, you get a 3 course meal for $29.99 with an optional wine pairing for $24.95. We had a window view and got to know the local geese (guarding their nests along the edge) June 2026- Had another friend in town and of course wanted her to experience this resort. We stayed 4 nights in Lake Tower and this time had a west facing view which had beautiful sunsets. The outdoor pool had opened, but we only visited once as it was windy and cold. Instead, we booked a "Girl's escape package" This included massages for both, lunch, and a pedicure. We had a great time. July 4th weekend 2026- This was a last minute book for us, and if we planned ahead would have gone for Lake Tower. However, we were pleasantly surprised at our view of the fireworks from the Park Tower Marina room (stay was 3 nights). This was probably the best for us since we had our dog Luna. It didn't have a balcony, so better for her not to hear the load booms. We spent a day at the infinity pool (rented a beach cabana) and ate dinner early. Then spent the time in the room waiting away for the crowds. The show was amazing and I've never been so close to fireworks with such an amazing view. We had an amazing time!

    I am writing to share that our recent stay at the Coeur d'Alene Golf & Spa Resort was extremely…read moredisappointing. It has been many years since I have stayed in a room of such low quality, particularly for a high-end resort. I would like to bring the following issues to your attention: 1. The room was small, dark, and outdated. 2. I ordered chocolate-covered strawberries, but none were supplied. 3. The lack of available power outlets was unacceptable for a modern hotel. 4. The bathroom door was extremely difficult to open and close, requiring two hands to move. 5. Our room was next to the pool, and the pool lights remained on all night. Because the windows only had wooden slats with large gaps instead of curtains, the light shone into our room all night, making it very difficult to sleep. 6. The refrigerator temperature was so weak that the water we placed inside was only slightly chilled. 7. The television programming interface was poor, and the audio cut out frequently while trying to select a program. Any one of these issues would be unacceptable on its own, but experiencing all of them demonstrates a disappointing indifference to the comfort of your guests. While I typically avoid leaving negative reviews, I feel compelled to share this feedback so these issues can be addressed. I look forward to your response regarding how this will be resolved.

    La Quinta Inn & Suites Coeur d'Alene - Property amenity

    La Quinta Inn & Suites Coeur d'Alene

    (73 reviews)

    $$

    We needed an ADA room and they were accommodating. The room was perfect for our needs. The hotel…read moreroom was very clean and spacious and the front desk staff were very welcoming and helpful. The breakfast was great as well. Would stay again.

    I am writing to share feedback about an incident that occurred during my stay on June 11. This was…read moreour first time staying at a hotel with our dog, Jasper. Everything went smoothly until the morning, when we left him in the room briefly to have breakfast. Since it was our first experience, we did not know he would react by barking continuously. About ten minutes later, the front desk attendant, Joe, came into the breakfast room to inform us that other guests had complained about the noise. I immediately left to return to the room and calm Jasper. I apologized for the situation and fully understand how disruptive barking can be. I would also be bothered if I were on the other side of the situation. My concern is not about the complaint itself, but about how the situation was handled. The attendant asked for our room number and then announced the issue loudly in front of all the guests who were having breakfast. She stated that she had received complaints, that we needed to go to the room immediately, and that the incident would be added to our record. This left us feeling embarrassed, as if we were repeat offenders, even though we stayed only one night and this was our very first hotel experience with a pet. While I sincerely apologize again for the inconvenience caused by Jasper's barking, I kindly ask that your staff be encouraged to handle sensitive situations with more discretion and care. A more private approach would have avoided unnecessary embarrassment.

    The Blackwell - hotels - Updated August 2026

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