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    The Box House Hotel

    3.1 (217 reviews)
    ModerateHotels
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    disgusting coffee machine

    I was largely unimpressed with this hotel. I'll start with the good: - Upon arrival, the man working the front desk was very friendly and helpful. When I discovered my room was right by the elevators (light sleeper), I asked for a different room and he was happy to move me. - The decor is quirky and creative. - Rooms are very spacious - plenty of room for couples and certainly large for NYC. - Safe and quiet neighborhood. And the not-so-good: - When I arrived to my room, I discovered a crushed paper cup in the bathroom, towels that had fallen on the floor, and open drawers. I was told that this is because it hadn't been inspected by a manager (I checked in around 8pm so there should've been plenty of time for that to be done). They brought up new towels for me, but they smelled like the factory, as if they'd come from a new package of towels and never been washed. They offered me a free breakfast voucher, but I wasn't able to use it due to the schedule of my trip. - Despite the initial interaction with employees being positive, I was unimpressed during the rest of my stay. The employees never greeted people coming into the hotel. When checking out, the woman at the front desk was ignoring the two of us waiting and didn't even ask how our stays were. I don't even think she told us to have a nice day. I'm not expecting effusing niceties but a little bit of care goes a long way. - The coffee pot was absolutely filthy - I couldn't believe how disgusting it was. Obviously did not make any coffee while I was there. - The beds were old and very soft and the sheets felt cheap. I was overheating all night whenever the air conditioning turned off. - Walls are thin and so it's quite loud if there are people in the rooms next to you. - The location isn't great, there aren't many restaurants or shops nearby. This isn't a dig against the hotel, this is just something you should know. If you want to take the subway into Midtown, you'll have to cross the Pulaski bridge. I ended up having to stay an extra night in the city and opted to find a new hotel rather than staying another night here. I was super unimpressed and it really wasn't that much more inexpensive than other areas. They also, like most hotels, took a resort fee, but there weren't any amenities that justified that charge. Won't be staying here again!!

    Rooftop event space
    Elizabeth P.

    Recently stayed for 3-nights in their two bedroom duplex room to attend a wedding in Manhattan and reception held at their rooftop event space. Our room was conveniently located on the 1st floor at the end of the hall pass the lobby. We did not have any issues with noise. They offer free pastries and coffee in the morning if you prefer something light to eat. The hotel is in a good location within walking distance of a nice playground for the kids, many markets to choose from, and various restaurants. The kitchen had everything we needed except kitchen towels. The only thing we had to pick up was hand soap and a roll of paper towels. The room was nice and clean and we paid $75 for early check-in around 11am. We had a very nice and comfortable stay and would recommend this hotel to stay and as a wedding venue. The reception was beautiful on the rooftop and the staff were all great.

    Statue in lobby
    Brenda S.

    Cute hotel, I don't really have any complaints! It's nicely decorated, and the staff kindly let us hold our bags before check in so we didn't have to drag them around town. I basically just slept here but I would recommend it

    Dominique N.

    Situated in a quiet neighborhood in Greenpoint, this hotel offers excellent common areas and large rooms, most with mini kitchens and appliances! The highlight might be the lobby and on-site bar, which features unique global decor and vintage touches. There is also a rooftop with views of Queens and midtown Manhattan!

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    Love the aesthetic! Felt so clean and warm! Parking was a jam but I would definitely recommend!

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    11 months ago

    Very nice cozy hotel in the heart of Greenpoint. My room was comfortable and the staff were lovely. I would stay there again.

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    Page 1 of 6

    Ask the Community - The Box House Hotel

    Review Highlights - The Box House Hotel

    Stayed here 3 nights in April for a magical Lotus run at the beautiful Brooklyn Bowl.

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    Hampton Inn Brooklyn/Downtown - Guest room bath

    Hampton Inn Brooklyn/Downtown

    (184 reviews)

    $$

    Downtown Brooklyn

    I booked this location for a quick NYC trip because I always like to stay somewhere that keeps me…read moreclose to transportation, great food, and fun things to do and this spot checked all the boxes. It was also perfectly located just a short walk from my Pilates studio, which made sticking to my routine while traveling super easy. On top of that, there were plenty of coffee shops and local restaurants nearby, so I never had to go far for a good bite or my morning coffee. Being a Hilton Honors member made check-in a breeze, and I was even gifted complimentary water upon arrival, which was such a thoughtful touch. The room itself was clean, cozy, and perfect for a short stay. The view from my window was amazing especially at night and I loved how quiet it was, making it easy to fully relax after long days out. They also have great amenities like a gym and a breakfast buffet every morning. The waffle machines, fresh fruit, and coffee were definitely highlights and a great way to start each day. Mallory at the front desk was so sweet and made checkout just as smooth as check-in. I stayed for 4 days and 3 nights, and everything about this visit felt seamless. I'll definitely be back the next time I'm in New York!

    Hats off to the hotel staff for their great personalized communication before, during and after my…read morestay. I felt like I wasn't just another guest, or another tourist guest. They emailed be before my stay to check in. They helped with any issues we had at check in smoothly. Everything was great. The staff always acknowledge our presence. At one point we needed another blanket, I normally get cold in any hotel I am in. They delivered that in a great amount of time. This really is a great location. It is about a 16-20 minute walk to the water area. I felt pretty safe at the hotel and the surrounding area. It is easy for ubers, taxis and ride share services to pick up and drop off. The room was comfortable for both my friend and I. There were two beds in our room which is exactly the type of room we booked. We did have issues with the AC. I am hoping they repaired it and looked into it after we left. It was warm in the room for s little, but by the time it was getting late it cooled down and I slept comfortably. Opening the window was not going to be an option. I would not sleep well to the ASMR sounds of NYC in real life. HEHE. They were helpful though. Overall this is a great hotel to stay at if you are wanting to be on the Brooklyn/Dumbo area. Perfect stay and the cost was not too bad. I was able to use points.

    Tru by Hilton Brooklyn - Guest room

    Tru by Hilton Brooklyn

    (16 reviews)

    $

    Gowanus

    We went to Tru for a show at Barclay Center. Its a great space. Clean comfortable room and…read morebathroom. Coffee downstairs in a nice lounge area with couches and TVS. Brewery next door and close to subway.

    So many things wrong with this hotel experience from start to finish:…read more 1) the number on the confirmation to call for questions did not work. 2) When I finally reached another Hilton employee on a general line and asked for suggestions as to where to park if the lot was full, she called this Hilton and got back on the line to say they told her "I'm not sure...drive around until you find a spot." 3) When we checked in and were handed our key cards we were told to take the elevator down to level C for our room. After walking all around with all of our heavy luggage we finally found our room, up on level 2. 4) When I got in the room there was a very loud buzzing (which turned out to be the mini-fridge), and the toilet seat was too small for the toilet by a few inches (uncomfortable and unsanitary, as your legs sit on the actual porcelain of the bowl). I went down to the front desk to tell them and the kid (literally, a kid) at the front desk told me "I'm not really sure what to do about that." 5) I asked to switch rooms and was told the hotel was full, but he would call and someone would be right up to help. I waited half an hour before calling down to the desk again and talking to a different person who told me the first person likely forgot, and said he would send someone within 5 minutes. About 10 minutes later I get a call to say "sorry, there is nothing we can do because maintenance does not work on weekends." 6) I asked if maybe a manager could help and was told there was no manager on duty (hmmmm....a completely booked hotel on a Friday night, and no manager on duty). 7) I was then told I should try pulling on the toilet seat to see if I could move it forward myself. I explained that it was bolted in, even if I could move it, it was too short, and if I am paying the money to stay at a Hilton, I don't expect to have to fix the toilet in my room myself. 8) Later when I went to take a shower I noticed dirt in the corners and then discovered that one of the handles was missing, and someone "fixed" it, by screwing a screw partly in. The idea was that you use the screw to turn the thing from side to side. 9) While I was in the shower all my toiletries fell into the sink. This is because the shelf above the sink was not screwed in properly and tilted forward (the amount of toiletries I had up there consisted of 3 small, light bottles, so not a weight issue). 10) The first morning we were woken up before 6 am by a mother letting her toddler run up and down the hall while she called to the child and laughed hysterically. 11) on the second night we were woken up just before 1 am by extremely loud music coming from the patio. After about 10 minutes I called the front desk and the phone was answered immediately (meaning the person was right there). This is important to know because the patio is right next to the front desk and they did nothing about the noise until someone called downstairs to complain. Even then, they just turned it down rather than off. All this, despite signs saying that after 10 pm was quiet time. The only things that were good about the stay was the air conditioning and a comfortable bed (comfortable once you were in it...it was so close to the wall on one side that you had to be careful standing up).

    EVEN Hotel Brooklyn - 2026 April stay.

    EVEN Hotel Brooklyn

    (148 reviews)

    $$

    Boerum Hill

    Part of the IHG brand…read more Quality/Quantity - A clean safe location. Close to many amenities, transportation, etc. The room was of decent size. Had an in room safe and coffee machine. We did NOT use any of the amenities. Basically we just used the room to sleep. No fridge, so we could not stock up on local beers, lol. Ambiance - Decent size hotel. Gym, conference room, wifi, restaurant/bar, market place (small convenience shop), daily house keeping, pet friendly (with restrictions and additional deposit), smoke free, etc. Open 24/7. No pool. Parking in nearby garages starting at $55 a day. Service - Okay. Complimentary flavored water, coffee, and tea in the lobby. Nice "outdoor" sitting/lobby area; see picture. Packages and promotions available; see their website. Price - $215 a night, NY prices. Not inexpensive, but also not a great value. We are paying for the location. Owner Comment - Congrats on all your success.

    The good things about this hotel are that it has a nice location: you can walk to a number of bars,…read morerestaurants, landmarks and the sub way is close. The staff are friendly and professional. The room is well soundproofed. I'm a light sleeper and did. Or hear any noise so that was a major plus. The things that need to be improved: the rooms and the common spaces feel tired and in need of updating/renovations. You do not get the feeling of comfort. The mattress was a little too soft for my liking. Overall, the room is of a decent size and not a bad place for the size. It's clean enough and if you're not looking for luxury or great comfort, this is a good option.

    The Brooklyn - Random ass hangers, fine. But no iron?!!!

    The Brooklyn

    (110 reviews)

    $$

    Crown Heights, Bedford Stuyvesant

    When you look at this hotel online - you only see the front of the building... Because there's…read morenothing to the left or the right or across the street but traffic. If you're walking here at night... *shrug* you might feel unsafe. The front desk area is encased in some type of bullet proof glass/thick plastic... And the security guard sits across from the front desk. So they either have been robbed or own a bodega cause it has that same feel. (IYKYK) front desk guy barely said anything beside "ID and credit card" they make a copy of your ID, you sign a form that you're ok with them charging your card for incidentals, and they send you on your way. He didn't tell me what room I was in. He just wrote it on the key card. O_O. Grade A customer service. Ok. Cool. There are taped up print outs about noise, a smoking fee you'll be charged X amount if they catch you... PEOPLE ARE ABSOLUTELY SMOKING IN THIS PLACE. They may rather you not but that fee ain't stoppin nobody. (Someone randomly walked down the hall last night spraying spray to rid the smell -- it didn't.) There are Rules about how many people are allowed in what type of room. Which gives the impression that it probably gets wild during the spring/summer. The room it's self is cool. Everything seems clean. Everything has wear/tear and seems/is worn. The walls are INCREDIBLY thin. (The guy in the room next to me is currently talking on the phone about doing shrooms, bougie b!tches, and his mans needing to get his drivers license) is he in the room next to me or is he sitting in the couch in this room? The volume is about the same, might as well be a 3 way call with all of us. Would I stay here again? Probably not, but I wouldn't throw a fit if someone else booked it for me/us either. It's a bit further down on Atlantic than I'd like to be. It's like 1.5 miles from Barclays. Closest train is the A/C - Nostrand. The 2 train is like a 17 minute walk away. All in all... It's giving... We used to be a motel, but got a PPP loan, did some renovations, and we're a hotel now. Not knocking it. IJS those are the vibes.

    I would be arriving late for check in around 10 PM due to traffic so I gave the hotel a courtesy…read morecall around 6 PM to let them know. They said no problem as long as I arrive before midnight. I arrived around 10 PM as described and saw a pile of empty plug in fan boxes in the lobby. It was very hot in the lobby. I was informed that the air conditioning was out in the whole building. I said I don't think that is going to work for me as it was 90 degrees that day. I was told in hard to understand English that there were fans put in the room. I was also told he could offer a 30% discount. I went up to check the room and when the elevators doors opened, it was even hotter on the 3rd floor. I checked the room that did have fans but all it was doing was blowing the hot air around. No human could possibly sleep in those conditions. I went back downstairs and told him that wasn't going to work for me and my wife. I requested a refund. He refunded my $100 deposit and advised that I had to reach out to their on-line booking company to refund the reservation. It would have been a nice courtesy to get a phone call or email advising that the AC was out in the whole building before I drove 6 hours expecting a cool room to sleep in. I spent 2 days getting the run around from their on-line booking company only to receive an email refusing to refund my money because it was past the cancellation date. So they feel that it is ok to steal $400 from me and provide no service. I have contacted my credit card company and will be getting my refund. Stay away from this place.

    TownePlace Suites by Marriott New York Brooklyn

    TownePlace Suites by Marriott New York Brooklyn

    (16 reviews)

    Gowanus

    This hotel is the best I've ever stayed in. The neighborhood was great. The room was spotless. The…read moreconvenience of a stove and a microwave in my room was awesome. Barry at the front desk was so helpful and friendly. This hotel has a washer and dryer in the building. I didn't have time to try the free breakfast, but I'm sure it's delicious. I would definitely stay here again.

    I travel for a work a few times a year, and I'm always amused when my co-workers tell me, "Oh…read moreJames, you're so 'Lucky' that you get to travel." Yeah..."lucky." That's what I am. Anyone's who's had the pleasure of engaging in business travel knows that it's long hours getting to and from the job site, not eating Michelin star meals but more often at chain restaurants, and of course, not staying at the Ritz Carlton...but at places like TownPlace Suites in Brooklyn. I just finished up a multi-week stay here for a big project. It wasn't terrible; but also not amazing. I'm a Marriott loyalty member, so I try and book at these properties if given the choice. Located in the Gowanus/Park Slope neighborhood, it is conveniently located a 2-3 min walk from the Union Street MTA stop; which is good since there really isn't a lot of parking associated with the hotel. The Good: * Central location - My NY office was near the Barclay's center, so I walked daily to and from the hotel. And it is within a 15-20 min of the always Park Slope neighborhood replete with trendy restaurants and shopping. And being near a MTA stop is a HUGE plus since it also made getting to NY Penn station easier. * Included breakfast - It's not anything fancy, but it's nice not having to spend any Per Diem on breakfast. Surprisingly, the coffee is flavorful and strong. In additon to dairy creamers, non-dairy (Oat and Soy Milk) creamers are also provided. Otherwise, it's the usual assortment of pastries, cereal, and hot items like sausage/bacon, powdered eggs, etc. Again, nothing fancy but it's nice at 6:30am to just hop on the elevator and be able to grab breakfast without having to leave the hotel. * Room layout - Upgrades to this property include Container Store branded Elfa shelving in the closet. This proved more helpful that I thought since I was able to place my roller bag at waist level for easy sorting; and hanging suits and other clothing was convenient. As usual, for business travelers, an iron and mini-ironing board are also provided. Bathroom was clean and the shower had good water pressure with wall mounted body wash, shampoo/conditioner. Kitchenette with microwave and sink was also handy. You can request a mini-induction cooktop if you want to prepare any food. * Daily housekeeping - This "perk" seems to be rapidly disappearing across hotels. It was nice to have housekeeping refresh towels, come back to a made bed, and trash emptied. * Fitness center - I used it a few times. Treadmills, stationary bikes and some weights. Not bad if you want to get a workout in. The Bad: * Thin Walls and Door - Many reviews note the "paper thin walls," and I agree with that assessment. As referenced, this is not the Ritz Carlton, so don't be surprised if you "accidentally" overhear your neighbors convos if they're speaking loudly. The hotel has a "quiet hours" policy between 10pm-5am, but I can attest that several nights, inconsiderate guests returned around 1-2am and were quite rowdy which I'm sure awakened everyone along the hallway. * Loud HVAC unit - more and more hotels are switching to the "invidual window HVAC units." I get it. Installing central air heating and cooling units in each room is cost prohibitive. But these window A/C units are so loud that it makes sleeping difficult * Transitional neighborhood - The immediate area is "safe," but a few nights when my colleagues were walking back from the Union Street MTA, there is currently an empty lot where there were some "questionable" people hanging around...and I'll leave it at that. I'm sure in another 3-5 yrs, a high rise selling million dollar condos will be erected. This is NYC, so don't be shocked by the prices. I paid the corporate rate, so my pricing is not representative for what a "regular" customer would pay. TBH, for downtown Brooklyn this TownPlace Suites isn't bad.

    The Box House Hotel - hotels - Updated September 2026

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