We have been here a couple other times. We knew the wait was always long but the food was very good. Our son hadn't been before so we took him tonight for his 21st birthday (we are a family of 5 and had my mother and father in law with us). I was surprised there was still a 45 minute wait with a snow storm. But it was better than the normal 1.5 hour wait!
When I first walked in and walked up to the hostess stand, the hostess was talking to a waitress and they just kept on chattering while I stood there. When they finished then she finally turned to me and asked me if we would like a table.
The wait was probably a tad shorter than expected so that was spot on. However, nobody told us there was plenty of room in the back of the restaurant to wait where we wouldn't have been in the way and would have gotten away from the entryway and the extreme cold outside (single digits).
Our waiter was fine, but you could tell he was extremely busy and only there to do his job nothing more. We ordered drinks and appetizers. After the appetizers were done and cleared and we ordered dinner. By this point my water had already been empty for quite a while. So when We ordered dinner I asked for more water. I also ordered a side of tater tot's to have with dinner. It came out shortly after we ordered. The waiter came by and asked if the other appetizers had come out too. I told him that our appetizers had been delivered, eaten and cleared by the time he took our dinner order and that the tater tot's were supposed to come with the meal (like I specifically asked). He apologized but that was it. We had no plates and no silverware to eat them with.
Food was very good as always. But it wasn't until we were completely done eating, the dishes were cleared and we had our bill that my water (and my husband's since I drank his too) and the rest of the tables empty glasses finally got filled.
When we were standing up to put our coats on and get ready to leave, they were already clearing the table as if we had walked out the door. But we were still getting up, putting on coats and gathering our things (not a quick thing to do when you have winter coats, hats, gloves, etc and are shoved into your table like sardines). It was like they were shoving us out. I understand it's busy however they could've waited 30 seconds until we had all gotten up from out seats and left the table before they interrupted us to clean it off. Sure would've been nice to have that promptness when I needed water.
As a former waitress, I was completely appalled at the service we received. Even though the food and the drinks are very good, I don't think we will ever be going back again. Which is a major disappointment because we like the food and love their other restaurant. This was just the last straw in terms of service. Not worth it anymore. Felt like they just didn't care that you were there and were just trying to get as many people in and out as quickly as possible. They know their food is good so they know they'll be busy and they don't have to bother being nice. Wasn't at all about the experience.
Oh and by the way, not a single mention about our son's birthday. His special dinner out was no more special than any other dinner out and quite frankly it was the most disappointing of any that we have had in a long time. read more