Always kind and courteous and welcoming when you first get there. And Joe is an artist!read more

My doggie, Dozer, and I just LOVE the Dog Stop!! Dozer has been for their grooming services as well…read moreas their boarding services and everything is superb! First of all, we love the location. Since I live and work downtown, it's really nice to take him to a place that's only a four minute drive! They have a spacious parking lot and it's super easy to get him in and out. The facility is awesome! They have a little store just inside the entrance and behind that is their boarding area which is in front of the daycare parks and next to the grooming station. You cannot beat the prices and service here. I was going on a last minute out of town trip and needed boarding services and they allowed me to bring Dozer in before they opened. They were so gracious to work with me. I loved watching him on the cameras. He had a blast playing with new friends and running around. Their outdoor area is awesome! It's turf so Dozer's grass allergies weren't agitated. I learned that they clean it regularly and that it has a draining system. Very cool! I was so comfortable leaving my little man there and I know he had a great time! Their grooming is awesome too! Their prices are so good and they really took care of my nervous guy. He left looking and smelling fresh! I can't recommend this place enough! And they're open 365 days a year! If you're looking for daycare, boarding or grooming services, this place is the best - hands down!

I stopped into the Graceland location just to browse and had such a great experience! Lydia helped…read moreme while I was in the store, and she was so kind and knowledgeable. My dog hates being brushed, and I had no idea I'd been using the wrong type. Lydia clearly explained why the brush I had wasn't ideal and walked me through other options and why they'd work better. I can happily say that, for the first time, my dog didn't mind being brushed and was actually calm! She also pointed out a few treats she thought my dog would like based on what I picked out. They were in a different section I would have otherwise totally missed. She even shared a helpful resource for learning more about my dog's breeds. You can tell she genuinely cares. Easily the best experience I've had in a pet store!

The staff is always very helpful. They have a wonderful selection of pet food, treats and toys for…read moredogs and cats.

After conversing with Joe about the different qualities of food brands, I can rest confidently…read moreknowing that Oreo is living his best life! Such friendly staff who greet me at the door and ask about Oreo. It really feels like I'm around family!

I recently stopped shopping here…read more My vacation was disrupted for over an hour overlapping two days over the need to cancel / reschedule an appointment that was to occur over my vacation time... an appointment that I had canceled / rescheduled before leaving town but had not been fully addressed by Mutts & Co Grooming. I was told that even though I had grooming appointments booked for the remainder of the year that my July appointment could not be booked because I did not have a method of payment stored within their new online booking portal. Storing a form of payment on an online booking portal is not something I would ever do and did not appreciate the effort that Mutts & Co put into trying to convince me otherwise during my vacation. I was away for five days. I was interrupted during two days of my vacation over this matter. The unfortunate part of this story is that Savanah is amazing at grooming my fur babies; however, I will not place a method of payment within their online portal. I now need to make alternative arrangements for grooming which is not at all appreciated. Life is busy enough without arbitrary and unplanned side quests. Mutts & Co does offer a variety of healthy products for cats and dogs. They are good about assisting you to the car with large orders or even assisting with curbside pick up. However, all of the products that they carry can be gotten through online retailers. My only other complaint is that they continually store the shopping carts on one side of the store and shopping baskets on the other side of the store. Their shopping carts require the use of a shopping basket too as items fall through the shopping cart when used alone. Disabled persons have a hard time traveling to each side of the store to collect a shopping basket and shopping cart. I would point this out each time and would return to the same set up the next trip.

I only rated one star, because I could not rate less. This guy deserves-10 stars. I had put over…read more$5,000 in to my tank and paid Matt to setup my tank and do water changes every two weeks. The first month was ok by month 6 Matt did a water change and introduced ick into my tank and killed all my fish but one and then tried to sell me more instead of replacing them. I read online that as long as you take all the fish out of your tank for 6 weeks ick will die out of your tank. I didn't need Matt for that six week period, I took my water weekly to Rivers to Reefs to get it tested and they even showehow to test my self,and my water conditions were perfect. My coral was thriving beautiful. I was a loyal customer to Matt and it was about time for a water change and I called Matt he came to my house looking high and changed my water and left everything dead. When I called him about it he said he could have been that my nitrates were to high, but when I told him I had the water tested just days before and the water conditions were perfect he said he may have put in fresh water but he was not going to replace any coral or any fish and if I want to get my money back I should I have my lawyer call him. I'm in the process of taking him to court now but the guy is a real loser, buying fish or coral from him or having him do you water changes is VERY HIGH RISK Updated this review in response to the scum bag store owner he never tried to mend the relationship, a law suit would never be involved if he just replaced everything he killed in my tank. DO NOT MAKE THE MISTAKE of doing business with Matt if you value your aquarium, I think he will kill everything in your tank, my tank was maintained by Matt and the picture you see is his REAL WORK. For aquariums Matt is dangerous!! VERY HIGH RISK Proceed with caution!!!!

Bought a $100 anemone on Thursday late afternoon, went back on Friday and saw they were having a…read more30% off sale Friday and Saturday. Asked if I could have a credit since I did not know they were having a sale. The owner refused to give me a credit saying "we don't know when we are going to have a sale until the day of" the worst customer service and I will NEVER by another product there. I recommend Coral Farms of New Albany and Rivers to Reefs in Gahanna as excellent alternatives. Guy may know his corals but he doesn't understand customer service!!!

I have taken my Pomeranian here for 6 months for grooming. He had scattered matting so I was…read moreadvised to get him several mini spaw treatments with dematting each time until hes fully dematted then a full groom and cut. We waited for 6 long months for this full groom and cut to happen which was $90+ my family was mortified when he came home. The groomer tending to his dematting sessions was really nice & patient however, I made sure if she is really good with cuts. I went back to the store to discuss the end result with the manager Brie, she says she'll see what she can do. 2 weeks came by never heard back. So I followed up. She says the owner doesn't do refunds or the option was to get another cut from a different store! Unbelievably disappointing and will never ever come back here.

Bathed our rough coated collie there. 3 types of shampoo plus a conditioner spray. Spray is…read moreadjustable for strength. Smaller dogs might find it strong. Friendly staff. Facilities were clean. Dryer has 3/4 nossles which allow different usages.

I was introduced to Mutts & Co Hilliard when I adopted my pup, Freya from the local shelter and…read moreMutts & Co carries her food. Mutts & Co has become an important part of our lives. Freya goes to the groomer there. Her favorite treats are there. We LOVE the mystery bags! They even have hard to find household items. Like dog safe candles!

I took my very anxious and reactive dog to get her nails trimmed today after reading a lot of…read morepositive reviews. The staff was WONDERFUL and Kristin was amazing with my Bella. We will absolutely be back for regular nail trims and any other grooming needs. They went above and beyond and gave me a heads up when another dog was coming through so I could distract my dog so she wouldn't react. I was so nervous to bring my dog somewhere new and we had the best experience! I was also amazed to see how many simple ingredient food and treat options they had for my sensitive girl who has lots of allergies.

I have a 1 year old Bernedoodle. I picked him up when he was about 5.5 months old and went home to…read moreCalifornia for the holidays. I had scheduled a mobile grooming service and I had given the groomer instructions which he completely disregarded and I was so upset when I saw my dog. I have not let anyone groom him ever since. I usually do it myself, although I have no professional training but it's better than what I paid for. I received a notification for a discounted grooming with a new groomer, Ruben. I decided to come, we met and dropped off Charlie. I showed him exactly what I didn't want and he took the time to get Charlie properly groomed. I'm so happy that I will make sure and feel confident to bring Charlie back. Highly recommend

Just look at what fun you and your pets can have. Look where their heart is located in rescue mode…read more They are very helpful.

Once again, Diane and the team made one of my loved ones' have an exceptionally yummy Birthday!…read moreThank you all for helping me! Everything was beautiful and delicious!!!! *I did ask for the writing to be in orange (the Birthday girls favorite color plus would look great in a carrot cake) but other than that, everything was great!

The shop is very cute and has good vibes. I was very excited to try it, especially after seeing…read morethat they make my favorite flavor of cake/cupcake: German chocolate. However my overall experience was disappointing. The staff were not friendly and seemed annoyed when they had to find my cupcake order. After they found my order, they seemed annoyed that I wanted to order a drink. I ordered a matcha latte and it was just okay, but pretty pricey. The cupcakes themselves were severely disappointing. They were extremely tiny for the price. The cake was very dense and off putting. The frosting was also dense. I'm an extreme chocolate lover and did not enjoy the chocolate cupcakes and frosting at all. Everything just tasted very heavy. Their vanilla cake flavor and batter was better. It was slightly less dense and more palatable, but for the price I will not be ordering it again. Due to lack of service and food/drink quality and taste I will not be coming here again. There's better options in Columbus for this price point.