I own a local business, and started bringing our whole fleet of vehicles here for regular…read moremaintenance, repairs, and upgrades. One of our vehicles ending up blowing the engine with just over 70,000 miles, and Ford covered most of the cost as there was a known defect with these engines. We were still forced to pay about $2,000 out of pocket for a replacement engine. I disagree with having to pay any amount for a known defect, but we needed the vehicle so we paid the $2,000 portion of the new engine. 1,000 miles later, the brand new engine failed, again. I had to tow it from southern Illinois back to Elkhorn Ford. After a few days I stopped in to check on it and Joe in service told me when they replaced the engine, they put old parts on the NEW engine, and those old parts, caused the BRAND NEW ENGINE to fail. Joe stated I now needed to pay almost $10,000 for a brand new engine. I was shocked... I asked to speak to Scott, the owner but he was on vacation. I left and said I would talk to Scott when he returns. When Scott returned, he said the same thing, that I am on the hook for the full repair. He also said that Joe claimed I was yelling, swearing and making a huge scene in the service department which is a complete lie. I was frustrated, but I never once raised my voice or said anything. This vehicle sat in their yard while they claimed to work with Ford, and the owner son in law, instead of contacting ME, sent a Facebook message to an employee of mine, saying "Remove your car before snow flies or we will tow it out of here" We had another vehicle in for an oil change prior to this and when we went to pick it up from their parking lot, every light on the dash came on saying check engine, check ABS, check battery etc etc. They brought it back inside to look at it. They said it needed a new ABS module for about $1,000. I disputed that and a month later they said "Oh never mind, we fix it, we found a loose wire we must have bumped, its fine now" Steer clear of this dealership, they have a high turn over in their shop and do not stand behind their work. I try our best to support every small local business in the area, and I've waited almost year before I spoke hoping Scott, John and the rest of their employees would do the right thing, but they choose not to.

I cannot say enough positive about the service department at Elkhorn Ford Motors. Joe, Ira and…read moreSteve all went out of their way to make my experience positive when my 2020 Ford Escape started having a few issues. Steve went out of his way to diagnose the problems my car was having, then replaced needed parts and finally tested everything so I can be confident with the results.

I went car shopping today, and looked at what stock they had available, plus checked out their…read moredeals. I have dealt with Kunes Delevan before, and purchased my current vehicle here. Great staff and very "low pressure" while you're shopping. Someone is always available to talk to or answer any questions you may have. Nice service department and lounge while you're waiting for your vehicle to be serviced (they even have a massage chair). Definitely a very professional and courteous dealership. Highly recommend.

Where to start? First of all, the negotiation process was slow and painful. Numbers would be…read moreshared, and then I would sit and wait for 15 minutes. I get negotiating prices for vehicles is never a fun process but this was brutal. On the drive home, I started to realized the AC wasn't working even though the window sticker said it did. I live 3 hours from this place so I couldn't just swing by and bring it up, I had to call. Getting a hold of the used car manager and the general sales manager took forever. It took 3 calls before they finally agreed for me to bring it in and check it out. After a 2 hour diagnosis, they quoted me $2500 for a new air compressor to be installed ($1000 in labor). They wouldn't agree to help at all with the costs even though they said the truck had AC when I bought it. Not to mention, I took it to a different shop and was quoted $1200 to get it fixed. Instead of working with me, they wanted me to just buy a newer truck with less miles on it. Would never recommend this place to anyone. I had a bad feeling about the place when going over prices during the negotiation and I should've trusted my gut and walked out of the dealership. Now I know for next time.

I waited to write a review to ensure the car was as described, and it is. We bought a 2008 Honda…read moreCR-V for our Granddaughter, so we want something reliable, but at a decent price. So nice to deal with them, and the car was as described, with a good price. Highly recommend them for buying a car for a kid or grandkid. Peter Michel

Came there to give Michael something that would not only help his business but also his customers…read more And it's free. He was very rude and wouldn't let me get 1 word out. Not the way to treat a fellow small business owner.

We had an extremely disappointing experience with Kunes of Delavan…read more We had been communicating with a salesperson since the middle of the week about a specific Ford Expedition and scheduled an appointment to drive two hours to see it. The morning of our appointment, we called because we were running behind. We were told everything was good to go, the vehicle was there, and they would hold it until we arrived. When we got to the dealership after a two-hour drive, we were informed that the Expedition had actually been sold the night before. The issue isn't that the vehicle sold. Vehicles sell every day. The issue is that we specifically called before making the drive and were told the vehicle was available. When a customer is traveling hours to see a vehicle, confirming that it is physically on the lot and still available should be the bare minimum. Had we been told the truth, we would not have made the trip. Instead of acknowledging the mistake, we were repeatedly told that we should have put down a deposit. That completely misses the point. We weren't upset that someone else bought the vehicle, we were upset that we were told it was still there when it wasn't. The experience only got worse from there. A sales manager became argumentative and continued trying to push us into other vehicles after we repeatedly explained that we had come specifically for that Expedition. We had already discussed our budget, yet we were shown vehicles that were roughly $10,000 over what we had stated we were willing to spend. At no point did it feel like anyone respected our time, our budget, or the fact that we had driven four hours round-trip based on information provided by their staff. Mistakes happen, but taking responsibility for them matters. Instead, we were blamed, pressured, and subjected to aggressive sales tactics. Based on our experience, we would not recommend this dealership.

I messaged to see if the car we wanted to look at was available and received a quick response from…read moreNick that it was. He was easy to communicate with prior to us getting there. Once there Nick and Roy were friendly and not pushy. They were both patient and knowledgeable when answering our questions and didn't hesitate to show us exactly how some things worked. Even though we left without our new Bronco sport (needed to pick up next day) my husband and I said it was the best car buying experience we've had. We definitely will be recommending Roy and Nick.

During the process of purchasing my new vehicle, it was not clearly explained to me that there were…read moregoing to be thousands of dollars of extras added on, even though I was very clear about not wanting to pay for extra things. I've been promised multiple times that these items were going to get refunded and playing phone tag to try and get this resolved has become more of an annoyance than necessary. Constantly told by different employees that they would get ahold of me and they never do.

Brian in service is a man that keeps his word and goes above and beyond. He checked in with me…read morewhile I was having collision service done, overall great guy and the team in general made it a smooth experience.

Purchased a used truck, they had it out front ready for us when we got there. Ben Vance went above…read moreand beyond for my mother. They made our trip well worth it.

Sold me a car with a chunk of tire missing that threads are visible and refused to do anything…read moreabout. As well the passive door entry was not functional and they refused to do anything about it. It is also missing the cup holder linings. The carpet underneath the seat was slashed open as well too because some one checked the floor serial numbers. if you buy there check every microscopic inch of it