I was so impressed with Mike at the Pittston Verizo Authorize Retailer. My phone stopped working…read moreand I needed another IPhone 14 due to a fundraiser I was participating in the next day. I spoke with Mike in the morning and explained I needed another IPhone 14 ASAP. He told me to come right down and in about 80-90 minutes I was on my way home with all of my apps transferred and a new IPhone. He was pleasant and knowledgeable. A few days later I went back to Mike because I couldn't hear texts coming in from only one of my contacts, Mike looked at my contacts and immediately showed me what was wrong and also how to fix it if it ever happened again. . It didn't take more that a couple of minutes to fix. I highly recommend this Verizon store and especially Mike. I hope his superiors get to read this so that they are aware of his excellent customer skills.

Chris was the best, friendliest , and most efficient person ive had the pleasure of dealing with at…read moreany store let alone just Verizon. id happily always bring any issues or questions i have to him because hes on top of everything with 100 percent proficiency. give him more than 5 stars if i could. Only good things from Chris at Verzion TCC in Pittston.

So far I'm not a happy camper. I ordered a phone a week ago and was told I would receive a phone…read morecall in a day or two . One week later and no one has called. I finally called tonight 7:00 pm, one week later and the gentleman who answered the phone immediately said yeah it's here, a white one? So bottom line.... no one could be bothered letting me know my phone was in! Crappy service so far in my opinion.

I went in to switch from Sprint to Verizon, and although it took 2.5 hours to get everything…read moretransferred due to problems with their computer, the staff was nice and it seemed like everything went smoothly. Since that time, my experience with them has been terrible due to the following problems: - Phone trade-ins cannot be done in store and must be mailed in. If you go to a Verizon store they can do the trade-in on the spot. - Associate named Sean lied multiple times about the trade-in offers I would be receiving. He then refused to acknowledge what he had originally told me, and that the offer I agreed to never existed. - Sean also said that my application for new phones would not show up on my credit report, but it did cause a hard pull through Experian. - When working with the manager Bryan, he was not able to honor the offers I originally agreed to. He was able to suggest a different offer but this required an additional 3 weeks, since my final Sprint bill was needed. - It also took Bryan 2 weeks to get the promotional code I was supposed to receive sent to me, and an additional week of working on it to finally get it to work on the website. It is now 5 weeks after my original purchase, and I was just able to send all of my phones and information to Verizon to begin the rebate offers, when I was under the impression it would only be a week. I would highly recommend to avoid this store if shopping for new service or phones with Verizon and go straight to a local Verizon store instead. I am greatly disappointed with how much work and time I needed to invest to get all my issues resolved with their staff.

Great service. Great listener. Easy parking. Good teps that care about you…read more New manager is also great. Miguel

I was greeted by Alexis as soon as I walked in. She did everything she could to help with upgrades…read moreto my account. She spoke clearly, walked me through all details of the process & showed me ways to save that I didn't know about at the time. Her assistance is a MUST next time I visit.

I can't give zero stars, but if I could, I absolutely would. I showed up after calling Verizon…read morecustomer service three times in one day, each rep telling me to go in-store to fix my refund issue. So I did, only to wait around for 20 minutes just for the so-called store manager to tell me she couldn't do anything. Then that same useless, unprofessional, unproductive, and downright unpleasant-to-look-at fake redhead Karen manager; dismissed me in less than two minutes because they were "about to close." She didn't even try to help, she just brushed me off and literally walked away mid-conversation. " stating there's nothing she can do". After the headache I went through with Verizon all day, this was the final straw. The customer experience was beyond pathetic, and that manager made sure of it. If she had shown even a shred of effort or basic human decency, I might've remembered her name but honestly, she didn't earn that courtesy. This whole experience was a complete waste of time and solidified why I'll never try Verizon again. Please if you can travel to another Verizon store do so. you will get the respect as a customer and avoid the rude/ unreliable management here. Miss red head Karen who looks 50 do better!!!

Just bought a new iPhone and like it (so far). Traded in old one. We had a nice techie help us…read more Third time we have been to that store for purchases. My complaint involves the fact that the store doesn't have a restroom for customers. They claim that it's store policy not to let anyone in the back since they might steal phones, etc. while they're back there. That is possible, but I don't see why one of the employees couldn't go back there with you and stand outside the BR door while you use it. For us to get there, it's an hour drive. It's not just the drive but you're in the store for an hour or more while they transfer stuff from your old phone to the new one and do updates. I am an old woman and old women have to go frequently. I think it is ridiculous and even inhumane not to have a restroom for customers. Have cameras up in the storeroom so that they can see what people do back there! (not in the BR, obviously, but I'm sure they aren't storing phones in the BR.) There is a way around this instead of being literally inhumane.

Take the 10 minutes and drive to Dickson City. This store is never staffed to handle more than one…read morecustomer at a time. They're sales people intentionally obfuscate the discussion so it takes FOREVER to explain it to someone enough to get them comfortable enough to sign / leave. Their sales people are inexperienced and rude. First and last experience here.

In a long time, customer Verizon wireless customer service experience has gone downhill. Service…read moreareas are horrible. Cost continue to rise.

May wife and I switched carriers and got new phones at this location. We changed my line over on…read moreline and when we went to pick it up decided to change both lines over. The whole process was quick and painless at the store. My phone worked immediately as we were driving home. We took her SUV because of the distance (my truck gets 1/3 the mileage) so I got to check my new iPhone first. Everything was 5/5 with it. When we got home her phone didn't work. We called Verizon customer care and for some reason my phone was set to activate immediately and her phone was set to activate the next day at 11:30am. We were told it was set up that way in the store? They sent a QR code to my email and her phone worked inside of 5 minutes. The 4* is because of 5* phone customer service and 3* store service. Looking back we should have just had them activate both phones and set them up in store.

Overall the customer service here is good. Some of the employees have change, however no major…read morecomplaints. Some of the employees that I have worked with here before I did not see in my last two visits which is ashame because this store would have received a 5. Never had a problem getting the phone or accessory that I wanted in hand before leaving. When you enter the store you are queued in a line to wait your turn, which I like since there is no fighting who arrived first. You are able to pay your bill at this location. Parking is easy as its next to Olive Garden and Panera Bread.

I stopped by this Verizon Wireless kiosk in the Viewmont Mall and could not believe the rude…read moreservice I received. We were trying to make a return and the manager gave us a very hard time. He held us there for 20 minutes trying to convince us to keep a product that we obviously did not want. He even told us that he "likes to keep his sales up, so he really doesn't like accepting returns". He then tried to charge us a restocking fee even though another employee told us she would waive it. Will definitely not be returning here to make any purchases in the future. Absolutely horrible customer service!

Rude, nasty, horrible customer service! I had to call Verizon corporate to get them to upgrade my…read moredaughters phone!