The number posted for this store, (800) 880-1077, is absolutely worthless. It goes to the Verizon…read moreAssistant and I cannot find any way to get past it to speak to somebody in the store, e.g. to determine store hours or even ask a question. Second, when I asked how to enroll in autopay for my service, the representative told me to call 888-866-6924. This number is worthless because it would not let me do anything unless I entered an employee number, which I do not have because I am not an employee. Needless to say, because (800) 880-1077 also is worthless, I was unable to call back to get the correct number. I was eventually able to enroll in autopay online. WARNING: The advertised autopay discount is not available unless you use a Verizon VISA card or your bank account. Verizon itself is absolutely worthless and unreliable (1 star). I got the 5G because my DSL has gone out 3 or more times in the past year and, in one case, I had to deal with the BBB and consumer protection agencies to get a junk fee removed from my bill. This was for a technician visit to my home that found no problems with my inside wiring, but for which I was charged anyway. My phone service just went out today. Verizon is very good at taking my money every month, and recently raising its prices, but not so diligent about making sure the services for which I am paying actually work.

***CHECK YOUR BILL*** Verizon just dumped every Autopay…read moreaccount paying with credit cards and forcing you to give up your banking router info to re-enroll to receive the $10 paperless billing credit. Without any notification they added $20 to my bill because I also have home internet billed to my cell phone account and was enjoying a second $10 credit for using autopay. Soooo I asked them to mail me my bill and I will mail them a check and we can make them work a bit for their money... but more than likely just going to ditch them for a less expensive company. That 3% credit card fee might have been better absorbed than the backlash from this stunt.

I was so impressed with Mike at the Pittston Verizo Authorize Retailer. My phone stopped working…read moreand I needed another IPhone 14 due to a fundraiser I was participating in the next day. I spoke with Mike in the morning and explained I needed another IPhone 14 ASAP. He told me to come right down and in about 80-90 minutes I was on my way home with all of my apps transferred and a new IPhone. He was pleasant and knowledgeable. A few days later I went back to Mike because I couldn't hear texts coming in from only one of my contacts, Mike looked at my contacts and immediately showed me what was wrong and also how to fix it if it ever happened again. . It didn't take more that a couple of minutes to fix. I highly recommend this Verizon store and especially Mike. I hope his superiors get to read this so that they are aware of his excellent customer skills.

Chris was the best, friendliest , and most efficient person ive had the pleasure of dealing with at…read moreany store let alone just Verizon. id happily always bring any issues or questions i have to him because hes on top of everything with 100 percent proficiency. give him more than 5 stars if i could. Only good things from Chris at Verzion TCC in Pittston.

So far I'm not a happy camper. I ordered a phone a week ago and was told I would receive a phone…read morecall in a day or two . One week later and no one has called. I finally called tonight 7:00 pm, one week later and the gentleman who answered the phone immediately said yeah it's here, a white one? So bottom line.... no one could be bothered letting me know my phone was in! Crappy service so far in my opinion.

I went in to switch from Sprint to Verizon, and although it took 2.5 hours to get everything…read moretransferred due to problems with their computer, the staff was nice and it seemed like everything went smoothly. Since that time, my experience with them has been terrible due to the following problems: - Phone trade-ins cannot be done in store and must be mailed in. If you go to a Verizon store they can do the trade-in on the spot. - Associate named Sean lied multiple times about the trade-in offers I would be receiving. He then refused to acknowledge what he had originally told me, and that the offer I agreed to never existed. - Sean also said that my application for new phones would not show up on my credit report, but it did cause a hard pull through Experian. - When working with the manager Bryan, he was not able to honor the offers I originally agreed to. He was able to suggest a different offer but this required an additional 3 weeks, since my final Sprint bill was needed. - It also took Bryan 2 weeks to get the promotional code I was supposed to receive sent to me, and an additional week of working on it to finally get it to work on the website. It is now 5 weeks after my original purchase, and I was just able to send all of my phones and information to Verizon to begin the rebate offers, when I was under the impression it would only be a week. I would highly recommend to avoid this store if shopping for new service or phones with Verizon and go straight to a local Verizon store instead. I am greatly disappointed with how much work and time I needed to invest to get all my issues resolved with their staff.

Great service. Great listener. Easy parking. Good teps that care about you…read more New manager is also great. Miguel

I was greeted by Alexis as soon as I walked in. She did everything she could to help with upgrades…read moreto my account. She spoke clearly, walked me through all details of the process & showed me ways to save that I didn't know about at the time. Her assistance is a MUST next time I visit.

I can't give zero stars, but if I could, I absolutely would. I showed up after calling Verizon…read morecustomer service three times in one day, each rep telling me to go in-store to fix my refund issue. So I did, only to wait around for 20 minutes just for the so-called store manager to tell me she couldn't do anything. Then that same useless, unprofessional, unproductive, and downright unpleasant-to-look-at fake redhead Karen manager; dismissed me in less than two minutes because they were "about to close." She didn't even try to help, she just brushed me off and literally walked away mid-conversation. " stating there's nothing she can do". After the headache I went through with Verizon all day, this was the final straw. The customer experience was beyond pathetic, and that manager made sure of it. If she had shown even a shred of effort or basic human decency, I might've remembered her name but honestly, she didn't earn that courtesy. This whole experience was a complete waste of time and solidified why I'll never try Verizon again. Please if you can travel to another Verizon store do so. you will get the respect as a customer and avoid the rude/ unreliable management here. Miss red head Karen who looks 50 do better!!!

My son's phone was quickly dying and we arrived at the the store near closing. May and Maria were…read moreamazing...they stayed after hours to make sure we were all set. Excellent customer service!

Take the 10 minutes and drive to Dickson City. This store is never staffed to handle more than one…read morecustomer at a time. They're sales people intentionally obfuscate the discussion so it takes FOREVER to explain it to someone enough to get them comfortable enough to sign / leave. Their sales people are inexperienced and rude. First and last experience here.

In a long time, customer Verizon wireless customer service experience has gone downhill. Service…read moreareas are horrible. Cost continue to rise.

May wife and I switched carriers and got new phones at this location. We changed my line over on…read moreline and when we went to pick it up decided to change both lines over. The whole process was quick and painless at the store. My phone worked immediately as we were driving home. We took her SUV because of the distance (my truck gets 1/3 the mileage) so I got to check my new iPhone first. Everything was 5/5 with it. When we got home her phone didn't work. We called Verizon customer care and for some reason my phone was set to activate immediately and her phone was set to activate the next day at 11:30am. We were told it was set up that way in the store? They sent a QR code to my email and her phone worked inside of 5 minutes. The 4* is because of 5* phone customer service and 3* store service. Looking back we should have just had them activate both phones and set them up in store.

Overall the customer service here is good. Some of the employees have change, however no major…read morecomplaints. Some of the employees that I have worked with here before I did not see in my last two visits which is ashame because this store would have received a 5. Never had a problem getting the phone or accessory that I wanted in hand before leaving. When you enter the store you are queued in a line to wait your turn, which I like since there is no fighting who arrived first. You are able to pay your bill at this location. Parking is easy as its next to Olive Garden and Panera Bread.

I stopped by this Verizon Wireless kiosk in the Viewmont Mall and could not believe the rude…read moreservice I received. We were trying to make a return and the manager gave us a very hard time. He held us there for 20 minutes trying to convince us to keep a product that we obviously did not want. He even told us that he "likes to keep his sales up, so he really doesn't like accepting returns". He then tried to charge us a restocking fee even though another employee told us she would waive it. Will definitely not be returning here to make any purchases in the future. Absolutely horrible customer service!

Rude, nasty, horrible customer service! I had to call Verizon corporate to get them to upgrade my…read moredaughters phone!

Due to changing different people on our plan, I had to go to this store on two separate occasions…read more I worked with Julio and Chris. Both gentlemen were terrific and incredibly helpful. They were patient with all of our changes and requests and worked to find us the best deals.

Making everyone wait outside when there is plenty of room to stand and wait in a line inside the…read morestore is completely ridiculous. The service used to be top notch as far as coverage but now they've dropped the ball. I've had way too many issues with them ever since moving to the Lehigh Valley. My friends have also had the same issues in other cities and we're all just tired of the high prices and degrading service. I had enough and switched to a new carrier yesterday and I can tell you the bloatware they dump in the phones is a LOT.... I would recommend you all to shop around and compare plans, not just from the main carriers but also check out new carriers like Mintmobile. In Europe my friends all laugh at us because they're paying $20-$30 for service while we all get gouged in the US from these big carriers.