I visit this location pretty often. I love the consistency of the food quality! However, the customer service at the pick up counter is awful. Whoever is there regularly tends to act like I am interrupting them in their conversations amongst each other almost every time. I only get a nice greeting from a gentlemen that works there sometimes as well as one specific woman, but I don't see her often. The women that are there regularly are always busy chitchatting. I have wait for them to stop talking for me to tell them why I am standing there waiting. They usually do not greet me nor with any warmth. You shouldn't feel like you did something to them just for asking for your order. If you do dine in, any waiter I've had in the past has been great! You shouldn't have any problems in that department! read more

Went here after Northeastern University graduation ceremony at Fenway. Food was good. I had the fish tacos and my wife had Thai noodles. My low rating was based on the lack of servers, server attitude and food availability. For as busy as it was there were very few waiters. Our large area which covered some 30+ people had 1 waiter who complained loudly about being the only one and that it's his bosses fault for not staffing properly. One person from our party ordered 3 different dishes and each time the waiter came back saying they were out. Again sharing how poorly management has maintained their inventory. Look I get it your understaffed and options may be limited but the way the waiter bad mouthed the restaurant leadership to the customers, I didn't feel it was appropriate. read more

The Cheesecake Factory - Grilled Fish Tacos - American Near Me - Boston, Massachusetts

Can't believe I am giving a cheesecake factory a five- but the service was outstanding (Vincent was the server) and the food was not only very tasty but abundant! Little noisy- but you go to a cheesecake factory that is what to expect- I know, probably a 4 but I am so satisfied with what I had for a reasonable price, I am maybe getting a little carried away. read more

We went for brunch and we all enjoyed our meals. Fluffy eggs, perfectly cooked bacon, and fluffy pancakes! The latte was AWFUL and served in a tall glass you would serve water in. What shocked me was the price of the cheesecake slices. $27 for 2 slices. They were good but wow not that good. read more

It's hard to believe but this chain restaurant was leaps and bounds better than many other restaurants we visited in Boston for our first trip. The food was seasoned, cooked correctly and good. The only downside was our Georgia Peach drinks weren't quite right but they weren't horrible. It was a bit of a wait on a Saturday night because the place was packed but it was a good experience for us. read more

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I had the steak frites and a moscato. It was nice. The service was quick and nice. I was seated to the bar which was good on its own. Ambience was good too, it wasnt that loud. I think the price justifies the food. read more

The Cheesecake Factory - Steak Frites* - American Near Me - Boston, Massachusetts

Bad service. Every approach to the table took 10 minutes or more. Ambiance was dark like all but we were shoved in to a corner so it wasn't exactly great. read more

I enjoyed my dinner at The Cheesecake Factory. I of course know this restaurant very well, but I haven't eaten here for a while. I ordered the SkinnyLicious Tuscan Chicken, and I enjoyed it - it was bursting with flavor! My mom and sister ordered the SknnyLicious Chicken Pasta, and they both really enjoyed it. The ambience of the place is the same as any Cheesecake Factory - warm, comforting, and calming with pretty decor. The dim lighting makes it feel chic and intimate. The service was incredible - our server was so friendly, and the food came out quick. I enjoyed my experience! read more

This was just terrible. The service was really bad. We had a party of 6 and made reservations. We were there for almost 3 hours because our waiter kept forgetting about us, our food, or our drinks. The food itself was okay, but it was overall really disappointing. read more

Legit terrible service. Ordered two entrees and the chicken didn't come with either of them. When asked, server said it was "on the way". Wtf? All they were willing to do was take the extra chicken for one of the entrees off of the check and get an "apology" from the manager. When the chicken finally came (10 mins later) it was cold and uncooked. Legit straight out of a fridge. Terrible. read more

My friends and I had the Korean fried cauliflower. Too sweet for my liking. I ended up having the spicy rigatoni with vodka sauce and my friends had the four cheese and a veggie burger. The veggie burger didn't even have a bun it just had plain bread or multigrain bread for a sandwich. Rigatoni was good a lot on my plate, but it was so good. I would say the best part about this experience was a service was quick and attentive. In regards to the restaurant structure it's like a maze. read more

The Cheesecake Factory - Spicy Rigatoni Vodka, Four Cheese Pasta**, Veggie Burger Melt,Korean Fried Cauliflower - American Near Me - Boston, Massachusetts

The service is extremely slow and they appear to be understaffed. The restaurant was absolutely not busy. We had been there for over an hour and we had only water on the table. 20 minutes waiting for a seat and over 45 minutes for our food. We were probably sitting 10 minutes before someone even acknowledged our presence. No bread, or offering of it, while we waited. Our order was simple - burger, chicken sandwich, salmon bowl. Food was quite good and it came out hot too. We loved the food. Ultimately, a simple lunch was nearly a two hour ordeal. It's too expensive to feel like an afterthought. read more

The Cheesecake Factory - Empty seats. - American Near Me - Boston, Massachusetts

Have you ever wanted to step into a Disney-fied Tuscany? Have you wondered "what would happen if Italy was also in Times Square?" Look no further than the Cheesecake Factory! Cheesecake Factory is always a great option. They have so much on their menu that I feel like I've barely made a dent in trying things. It's consistent and such a great spot. There's something here for everyone. Our server was so so nice she helped us pick out our meals. I had one of the burgers and it was honestly super solid. read more

The Cheesecake Factory - Bistro Burger* ** - American Near Me - Boston, Massachusetts

Great Cheesecake Factory location, super convenient located in Prudential Center - right in the heart of Back Bay. Came here with my girlfriend, my roommate, and her boyfriend on Friday night for a double date. We were super tired and hungry, and chose Cheesecake Factory for its convenience. The restaurant is huge, and was surprisingly empty for a Friday night. They were considerate in pushing our reservation a bit as some of our party was running late, no problems with that. We started off with drinks - my roommate a mojito, her boyfriend a Sam Adams, and my girlfriend and I each Shirley temples. My shirley temple was not mixed well, it was super watered down and tasted like it had seltzer as the base instead of soda. The grenadine was not mixed in well. I asked them to remake it and open second try it was better, but too grenadine-y. Off ratios. But it was not a huge deal, I kept my drink. For an appetizer, we ordered the Factory Nachos, which were an absolute giant portion, but were so delicious. It was more than enough to feed 4 people- it had deep fried chips, melted cheese, queso, salsa, guacamole, sour cream, pico de gallo, and jalapeños. So delicious. Honestly, we easily could've all filled up on the nachos. Delicious appetizer. For our mains my roommate ordered the carbonara, my girlfriend ordered a chicken stir fry rice dish, my roommate's boyfriend got fish n chips, and I ordered the macaroni & cheese burger. My burger was absolutely delicious, the macaroni ball also cooked to perfection. My fries were just OK- which was a little weird because my roommate's boyfriend's fries were much better, and our dishes all came out at the same time. My roommate's carbonara was delicious, but the portion was too big. She had leftovers for 3 days. My girlfriend's chicken and rice dish was really good, a great healthy option. The service throughout the experience was decent - the waiter seemed annoyed at times when we needed more time to order, and responded with phrases like "what?" when he couldn't hear what we were saying, the food also took a long time to come out even though we were one of the only tables in the restaurant. We ended up spending about 2 hours here, but the food was pretty delicious and the company was great so I didn't mind. read more

The Cheesecake Factory - Factory Nachos - American Near Me - Boston, Massachusetts

I ordered fettuccine Alfredo pasta and it was under cooked, the pasta was hard and pasty. I felt really disappointed with their other dishes at well. The services was fine but could have been better. Overall disappointing in food quality read more

Nice meal on a Friday night after visiting the MFA for first Friday. We ordered the street corn which is basically ribs of corn with butter and cheese. Yummy! I ordered the white chicken chili which comes with rice and salsa. The hubs ordered the pasta carbonara and enjoyed it and a friend ordered the spicy rigatoni vodka pasta and also enjoyed it. Hubs and I had leftovers. The friend also ordered the original cheesecake. Service was good and ambiance is great! read more

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Look I love Cheesecake Factory but this location needs to die. It needs to be taken to the farm upstate. Sitting at the bar you'll make eye contact, do a courteous little wave, everything and they won't take your order. One of the first and few times I've tipped 0 and not felt guilty as a chronic 30-40% tipper usually. The spring rolls were charcoal. Literally chrispy crumbly black coal. I took the 3 good bites there were but idk how that made it out of the kitchen and no one ever checked on me. I had originally gone for an app, entree, and dessert with some drinks but left immediately after my app. The bartender just chatted in the corner. That was a few days ago Also came for a table today. Unfortunately it's close and easy so it's a lazy pick. You have to ask for bread now!! Brown bread remains great but they caught on to the way their white bread is average and give you two white to one brown. Lousy choice. And I'm still blown I away I needed to ask lolllll but I will say my server (his name started with T and he had round glasses?) was actually so sweet and the only decent server I've had here. He has good energy good vibes. The pasta I got was my fav the Cajun jambalaya. The chicken and shrimp were standardly delish but the pasta was mush. Overcooked and somehow cut into pieces but maybe they broke from being so overcooked. It was pasta mush. read more

The Cheesecake Factory - Cajun Jambalaya Pasta - American Near Me - Boston, Massachusetts

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It's been a while since I've been at this location, but it consistently remains to be one of the best cheesecake factories. Loved everything we ordered had avocado rolls that chicken salad wrap, and the rigatoni sausage pasta and of course chocolate Godiva cheesecake and OMG the new thing I tried was the Korean cauliflower amazing.!!! good to know that this place is consistently good! read more

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This place is an awful tourist trap. It used to be fun back in the day to eat 4000 calories until you're sick. The last time I went, they served us the wrong food, the waiter literally took my partner's burnt chicken pasta (not burnt in a good way) away from him without saying anything when he was in the middle of eating it. At least the manager apologized and refunded the money for the terrible food. Eat local. read more

The experience at the bar tonight was extremely disappointing. A woman sitting at the bar repeatedly accused a man standing nearby of being "in her space" and even claimed he assaulted her. I was seated at a nearby table and witnessed the entire interaction, and that was absolutely not what happened. The man was simply standing at the bar like many others. She asked for a manager, who then made the man move. Shortly after, another person stood at the end of the bar and the same woman again demanded a manager and insisted the man be removed for being in her space. Eventually the police were called. Several of us nearby told the manager that the accusations were not accurate and that nothing inappropriate had occurred. Instead of asking other guests what they had witnessed, the manager chose to rely solely on the woman's claims. Meanwhile, the woman began filming other guests who were simply trying to explain what actually happened. It was frustrating to watch a situation escalate unnecessarily while management ignored multiple witnesses. A better approach would have been to calmly assess the situation and speak with others nearby before taking such serious accusations at face value. This was not the level of professionalism I would expect. read more

4.5* Went to the happy hour and am surprised by how much I enjoyed it. I've never had a cosmo before but it was so good, not too sweet and just strong enough. The Asian chicken lettuce wrap tacos were weirdly so flavorful- I could have eaten a dozen of them. The sauces they come with are refreshing and complement the tacos perfectly. The fried Mac and cheese balls were just okay though. They've got to be eaten hot, they aren't good cold and definitely not good as takeout/reheated. The service is just okay, the staff weren't very enthusiastic, but that's fine given it's a chain establishment. I can't speak for the dinner experience, but I would definitely come back for the happy hour! read more

The Cheesecake Factory - Fried Macaroni and Cheese, Asian Chicken Lettuce Wrap Tacos - American Near Me - Boston, Massachusetts

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Visiting from South Florida we wanted to hit a local favorite of mine ! Started off with the amazing famous bread that Cheesecake offers :) Then we ordered the chicken potstickers and the street corn as appetizers, the potstickers were very good but the street corn was out of the world !!!! A must have .... We then ordered the infamous sliders with cheese that were on my list as the favorite sliders ever just amazing we complimented it with the Asian salad which was delightful . Cheesecake to go no room :)))) read more

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I ordered take out, was told to wait 25-35 minutes, but it took 55 minutes. the peopl behind me around 25 minutes but the got their good quicker than me. I dont know what's wrong. I won't ever go to that restaurant again. Jy3 read more

The service was terrible. Our server was so rude towards my friends and I. We could actively see her having a great time with all the tables around us but she chose not to even try and converse with us. She barely checked in and didn't even clear our first few plates. Also most of our dishes had missing things like chicken from a chicken pasta...?????? So when we asked for our chicken they said it's on the way??? I don't think that's how meals work at restaurants. It should've came cooked with the pasta or at least on top of it. So the chicken comes 10-15 minutes later and freezing cold straight from the freezer. It was absolutely disgusting and was not the type of chicken meant to be in the pasta. They had the audacity to sprinkle oregano on top of it?? When the check came my friend politely mentions about the quality of the chicken and she stood there until WE had to ask for the chicken to be removed from the check. She did not apologize once. Then the manager had to come and confirm that it should be removed from the check (just the chicken addition, not the full pasta meal)? On top of all of that she didn't return my full change and kept 97 cents. So disappointed never going back again. read more

Worst service I ever experienced at any restaurant I've ever been. I went to this location for lunch, I ordered an overpriced salad and it literally took over an hour for the salad to come out. The restaurant was quite empty, So there's no reason to take over an hour to make a salad. and on top of it, they messed up my order. How could you possibly messed up an order of a salad. The waiter also had a terrible attitude, she clearly didn't want to be there. I would've given this location 0 start if I had the option. read more

Pretty standard. I'm not sure if it is us or where we travel, but there always is a Cheesecake Factory nearby. I tried the Skinnylicious taquitos, which was good but spicy. My partner in crime had the spicy cashew chicken, which was less spicy than the taquitos. The layout of this CF was a bit circuitous, and the bathrooms were hard to find. I finished my meal first, and the waiter took away my plate and the bread, much to my partners dismay. read more

What can I say another crazy cheesecake. Hannah the waitress was the GOAT very nice spicy crispy chicken sandwich. The street corn was stacked like Jenga, very satisfying. The overall vibe of the decorations and lighting was very exquisite. And all of the desserts we received were magnificent. Bravo Cheesecake Factory very tasty! read more

The Cheesecake Factory - Corn! - American Near Me - Boston, Massachusetts

Ordered a cheesecake to pick up later tonight to see if I was able to pick it up earlier. I got the OK. Get to the restaurant about 50 mins after my call they did not have my cheesecake ready. The person tells me its going to be a couple more minutes I ask how many more minutes she says 15 mins. Meanwhile no sorry we got confused with the order and did not have it ready. Spoke to the manager and of course he apologized and of course he would as its the normal to be apologetic at least. Now im here waiting meanwhile my car is outside double parked as this was suppose to be a in and out service. Oh wait it gets better. I got a parking ticket! Of course read more

Whether you come for dinner or just dessert you can't go wrong. The fresh bread is great, menu is huge and good, and cheesecake is to die for read more

Please the steak Diane is so ugly LOL. The plating is awful and it's so watery... let that steak rest!!! Flavor wise it's 5/10 like food you'd get in your office cafeteria. The steak is halved into 2 so it was super thin and we asked for medium rare but it was well done. The mashed potatos were better than the steak to be honest. Avocado egg rolls 8/10 and is definitely a popular favorite. There is something about these egg rolls because they're sooo addicting. However, the sauce is not a perfect match for the egg rolls.. but it was good. Overall, I like Cheesecake Factory and you really have to pick a favorite and stick to it because not everything on the menu is good. My favorite thing is the free breadsticks, they're sooo good with butter. read more

The Cheesecake Factory - Steak Diane* ** Avocado Eggrolls - American Near Me - Boston, Massachusetts

Sadly I have been at Cheesecake Factory in Charlotte, Orlando, and Boston among others. It has always taken ridiculously long to get food..... not sure what goes on in the kitchen but management really needs to fix it! read more

Never in my 54 years of life have I had such a bad experience. Both my daughters fell ill to food poisoning and it was utterly disgraceful. Never will I dine there again and I recommend you do the same. read more

I remember coming in here pre pandemic. The Bartender would place a linen napkin down as a placemat, give you rolled up silverware in a linen napkin, a glass of ice water, a bread and butter plate and then ask you if you wanted bread. Ask you what you wanted to drink and then placed menu's in front of you.None of this happens anymore. The bartenders used to have more social skills and a little flair! Tonight I didn't think it was that busy, but service was slow. I understand he was making drinks for all the servers who were waiting on tables, maybe you need to put on a service bartender. The food runners tried to give me someone else's food, then when my food was arriving they tried to place it in front of another guest. Portions are smaller and prices are up, I get that, it's everywhere. There was no upselling. I thought I would have to jump behind the bar to print my own check! I used to come here quite often. Maybe in a year or so I will give it another try, if your still open. read more

I prefer just their plain classic cheesecake with a side of fresh made whipped cream. Delicious! While all the other flavors may sound and look amazing the plain happens to be my fav and go to. read more

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Went here for a date. Ordered a steak and omelette, both orders were served incorrectly. They brought back the steak but didn't replace or even heat the veggies. They didn't even ask if my omelette could be refreshed so I could finish the meal with my date. Then comes the cheesecake which was stale. The waitress did the best she could. The manager upon knowing what a bad time we had, didn't even have the decency to offer me a discount on the meal. Never ever going back again to any of their restaurants. read more

It's a Cheesecake Factory, so you kinda know what to expect - huge menu, huge dishes, the weird yet wonderful Egyptian-esque interior! This Prudential location is no exception, and we love coming here. Our go-tos are the Thai chicken salad, the roadside sliders, and the Louisiana chicken pasta. The portions are huge so there's a good chance you can take some home for lunch tomorrow. Also their complimentary bread (esp the dark brown one) is super good for some reason. read more

The Cheesecake Factory - Roadside Sliders*, Louisiana Chicken Pasta, Thai Chicken Salad - American Near Me - Boston, Massachusetts

This place surprised me, the food was much better than I thought it'd be. They have one of the biggest menus I've ever seen so its kind of hard to pick what you want. But we ended up with the homemade meatballs to start - great flavor, juicy and the sauce and cheese was excellent too, and you can make mini meatballs subs with the bread they give with it too. I decided on the fettuccine Alfredo w chicken for my meal - great flavor, sauce, creamy, chicken wasn't dry, and it was surely filling, wicked good. My girlfriend got the fish n chips and my bite of it was delicious - crispy batter and tasted light. The one thing I don't get with this place is the Egyptian theming, it's pretty cool but it doesn't make sense to me. read more

Cheesecake Factory will always be one of my favorite places to go eat. I love their spicy chicken chipotle pasta. It can never go wrong. I always start off with Buffalo blast. Tip - you can switch out the chicken for shrimp. Only reason I'm giving 3/5 stars because service isn't always the best... when asked for certain things like condiments, it always take them 15-20 minutes to bring it. By the time it comes, you're already done with your food. For example, I asked for red chili flakes for my pasta. I'm half way in already and then it comes. But overall, I come for the food. As long as my food is good, I'm ok with it. Highly recommend trying the spicy chicken chipotle pasta! read more

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I got a tiramisu cheesecake to go from the counter up front. They have a ton of different flavors to choose from. It was a very quick ordering process and I got the cheesecake immediately after. read more

I was looking forward to the Brule French toast. I couldn't believe the chef thought this burnt toast was appropriate to send out. No one even offered to remake it or apologize. This was back in January. read more

The Cheesecake Factory - Bruléed French Toast with Bacon - American Near Me - Boston, Massachusetts