My friend stopped here to pick me up lunch last Sunday. He ordered Chicken Potstickers and order arrived in a timely manner. These were delicious and full of flavor. The sauce that accompanied potstickers so tasty. I thoroughly enjoyed my dish and could have easily re-ordered for dinner. read more

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1-Star Review This place gets worse each time we go. We visited on 7/18/26 on what seemed like a slow night. We walked by and saw the outdoor area was mostly empty, so we were excited to sit outside. We walked in and asked the hostess for outdoor seating. Her immediate reaction was a flat "NO," followed by "Actually there is..." before she realized how ridiculous that sounded. She then handed us off to another hostess who finally seated us in the 95% empty outdoor area. The service was horribly slow and neglectful. We had to wait about 15 minutes after finishing our meal just to get the check -- that's a clear sign I'm in the wrong place. The bathrooms were dirty with no soap, the single tables were wobbly (some propped up with paper underneath), and overall it just felt chaotic. I don't know who's running this circus, but they need to get it together. read more

Ambiance - casual, great for lunch & dinner, offers countertop bar service, love that they have a cooler area to look at all the cheesecakes Service - our server was nice, polite, & checked on us often Food - food came out fairly quickly, highly recommend the egg rolls sampler if you can't decide on an app, crispy chicken costoletta was cooked to perfected (crispy & chicken was juicy) read more

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Food was excellent and portions were huge. You can feed 3 with the appetizers. And the entrees will make 2 or 3 meals. Drinks were tasty but not overly strong. Our only complaint was our server was rushing us at every opportunity to order and be done. I told her we planned to take our time ordering and some of that subsided. However we'd barely started on our appetizer when the entrees came out despite us ordering them at separate times. read more

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My sister and I decided to come here for her birthday. If you have the app, you get to choose a cheesecake for your birthday reward (so download the app if you haven't already). We had tried their calamari at another visit and we definitely had those cravings again so we opted to get that. They brought out their bread and our server was super nice to indulge us with extra butter. I got influenced and ordered the Cajun chicken pasta (I was too shy to ask for the extra gravy boat of sauce) but it was delicious. My sister got the fish and chips and she enjoyed that also. We ended up sharing her birthday cheesecake and we opted for their Oreo cheesecake. It was huge and tasty but we had to take the rest home because we were stuffed. I am so happy there's a location in Naperville now since it's so much more convenient than going to Oak brook. This location is nice and similar to the other locations. It's located in Block 59 with so many other shops around it with plenty of parking. read more

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By far my favorite Cheesecake Factory location!! Great customer service with amazing ambiance and outdoor patio seating. Our server was very polite and attentive. We ordered the Chicken Madeira and Parmesan-Herb Crusted Chicken. Both dishes were DELICIOUS!! I can't wait to go back again and order the same dishes. Highly recommend this location! read more

The Cheesecake Factory - Parmesan-Herb Crusted Chicken - Desserts Near Me - Naperville, Illinois

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My parents and I went here for dinner recently because my mom had a gift card she wanted to use. The restaurant is big and bustling and the menu is huge (it's actually considered a great place for new chefs to work because everything is made from scratch and they produce such a wide variety of dishes). For the entree, I got something off their "Skinnylicious" menu so I would still have room for dessert! Steak medallions in a Madeira wine sauce with mushrooms and asparagus were delicious and perfectly cooked. We split two pieces of cheesecake, the key lime and the salted caramel with a Blondie crust; both were amazing! The eponymous dish at a restaurant had better be good, and the Cheesecake Factory's cheesecake really was excellent. Our server was polished and on the ball, even at a busy time. Overall, would certainly return! read more

The Cheesecake Factory - Key lime cheesecake and salted caramel cheesecake, both amazing - Desserts Near Me - Naperville, Illinois

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The food rated a 5 star rating. The service did not. Let me explain. I went to scope this place out as the restaurant to bring my out of town guest to for lunch in July. It was loud and busy this afternoon. Our server was a little off. She brought us water but never asked us for our drink order. She said she would bring us bread but disappeared for 10 minutes. She brought the bread and apologized and said she "got distracted". She explained that she was going on her break but she would put our order in and explain our order to another server. The next part was a failure. A food runner dropped off my meal but not my husband's meal. I figured his would be out shortly. I started eating. Before i knew it, i had been eating by myself for 15 minutes. I didn't come to this restaurant to eat by myself. I flagged a server down. She had no idea about my husband's dinner. By the time his meal came, i was done with my meal and he spent 15 minutes eating by himself. I am having 2nd thoughts about bringing my friend here in July. Good tasting food is impoyant but so is good service. read more

Right off the back my party was placed in the back of the restaurant. I killed one fly on the glass window. Then realized two more dead one at the bottom of the window seal. I still sat hopeful. Service was good but the fly's that was buzzing around was a deterrent. Ambiance was good. Service nehemiah my waiter was great. But asking any other waiter for assistance was ignored or avoided like a running water faucet. read more

While the food is decent, I wouldn't plan on saying too much to your guest. The noise level on a Saturday is extremely loud. Wouldn't recommend for a first or second date. read more

Upon arrival we were asked if we wanted to take advantage of the happy hour specials. Sure! Well, $1 off appetizers and meals are mildly amused specials, not very happy. Oh, and no drink specials. Seriously!!?? Then, I ordered a burger, rare, the way I like it. I was served the most well done burger on the planet! We ordered dirty martinis all around. They were served with regular olives. When we questioned the server about the blue cheese olives, he said, "oh, sorry, we're out" That would have been nice to know when ordering, we probably would have changed our drink orders. When I showed the server my charcoal burger, he said he was sorry but offered no price adjustment for either the burger... or the drinks. We were really looking forward to a nice girls night out as we don't see each other very often. Definitely not the night we hoped for. Very disappointed Cheesecake Factory. read more

The Cheesecake Factory - Brought home the other half of my burger. For $20, I'll feed it to my dog - Desserts Near Me - Naperville, Illinois

My friends and I came here after a nearby class. We opted to sit at a high top in the bar area as it seemed like there was a wait at 7:30pm. We all ordered a drink from the skinnylicious menu. I had the sangria and it was delicious, but quite expensive. All the drinks were $15.95 each. I just wanted something small to eat so I ordered the Little Gem salad - I informed the server I had a gluten allergy, but didn't see the allergy listed on my check to inform the kitchen and everything came out together. The salad dressing and blue cheese was quite overpowering. Also, the salad leaves were brown at the ends. The server did come by quite often to check on us, but overall it was just kinda a disappointing outing. read more

The chicken & jalapeño fritters are amazing. Came out nice and hot and great flavor. The lunch side Herb Crusted Filet of Salmon was cooked well and had good flavor. The lemon sauce was great with it. The size was perfect. Everyone we encountered from host to waitress were nice. Service was fast. Light music was playing and you can still sit and hold a conversation with the person next or across from you. read more

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We really enjoy going to Cheesecake Factory. It's usually a good experience and one can have comfort in the familiarity or the menu and quality of the food & service. Unfortunately the management is terrible at this location. We were in the area of this particular location so we agreed to try it. We had a server, seemed very polite but inebriated. We waited for drink service almost 30minutes. Unusual for the brand but my daughter just finished competing so she was extra hungry and we stuck around. We ordered 2 salads and 2 orders of Pasta with sauce on the side. Nothing complicated. After 47 minutes our 1st drinks were finally refilled. I asked if everything was ok with the food and I was told they were alittle behind. I looked around and the place is about a quarter empty and It's just before 6pm. We got there around 4 thinking we'd beat the dinner rush. Just in my field of view I saw 16 employees. 7 were standing by a door or by their service stations on their phones. Most the empty tables haven't been bussed. I told my family what I saw and over the next few minutes they said "wow they keep coming out of nowhere". We counted 28 waiters or bus service, most standing around. We finally get 1 pasta dish and 1 salad. I just thought maybe it was too much to carry but they didn't come back. I started looking around after 10min and a manger came by the table. I said politely we were there for awhile and were missing a few items. Just then another salad arrived. The manager apologized and said he'd check on the food. He returned and said our order was lost in the system and they'd start it right away. 5 min later, a pasta dish showed up for my daughter. The manager apologized and said it was human error and offered to refill our drinks. The pasta dish arrived, was not the one she ordered. Were there over 2 hours and practically the simplest and quickest dishes to make, salad and pasta took an extraordinarily long time. The whole purpose of ordering those items was because of the potential expediency of their preparation. We ate and continued to watch so many employees standing around doing nothing. I was taught in the restaurant industry there is no time to do nothing unless you're on break. Setting silverware, cleaning menus, helping bus, refilling drinks, definitely not standing around playing on a phone. The management was embarrassingly inefficient with no accountability for their over bloated staff. I'd recommend avoiding this location. read more

I was really looking forward to trying the new Naperville location, but unfortunately, my experience was disappointing from the moment we walked in. As soon as we entered, I felt uneasy. We were rushed to our table without much of a welcoming experience. I was dining with my one-year-old and asked the host for a high chair. When it arrived, it was visibly dirty. I requested a sanitizing wipe so I could clean it before placing my child in it. After waiting about five minutes and receiving nothing from the host, our server finally came over to greet us. We asked him for a wipe, and thankfully he brought one right away. While I appreciated that, it shouldn't have taken that long to get something so basic, especially for a child. From there, the entire meal felt rushed. Our server greeted us quickly, brought the bread, and immediately asked if we were ready to order. We requested a few more minutes. About five minutes later, he returned while pouring our water and we let him know we were ready. He took our order so quickly that it felt like he was trying to get through the interaction rather than making sure everything was correct or allowing us to enjoy the experience. It left me feeling uncomfortable and hurried throughout the meal.The only times I truly felt like our server was engaged were when he asked how my Mai Tai tasted and immediately followed up by asking if I wanted another one, and again when it was time to pay the bill. Unfortunately, it gave the impression that the focus was more on increasing the check total and securing a good tip than on providing genuine customer service throughout the meal. The food itself was only lukewarm when it arrived. I ordered buttered noodles for my one-year-old and requested Parmesan cheese. It took another five minutes before it was brought to the table, and by then the noodles were no longer enjoyable. I also noticed a pricing discrepancy. The kids' menu clearly listed the buttered noodles at $8.95, but my receipt showed a charge of $9.50. While I didn't make an issue over the $0.55 difference, it does make me wonder how many other guests are being charged differently than the prices listed on the menu. Another frustrating experience involved the bar service. When we ordered drinks, we asked our server if we could order a Hennessy Sidecar. He told us no and said management does not allow it. Later during dinner, I walked over to the bar and asked the bartender directly. Without hesitation, he said, "Sure, I can make a Hennessy Sidecar." If the bartender was able to make the drink, why was I told by our server that it wasn't allowed? The inconsistency was confusing and unnecessary. Overall, the entire experience felt rushed, unorganized, and lacking in hospitality. I'm not sure if management is putting pressure on employees to turn tables quickly or if this location simply needs better training, but it definitely did not provide the level of service I expected from a newly opened restaurant. I usually visit the Oak Brook location and have consistently had much better experiences there. I wanted to give the new Naperville location a chance because it had just opened, but unfortunately, I left wishing I had stuck with Oak Brook. This visit did not meet my expectations, and unless significant improvements are made, I don't see myself returning to this location. read more

Everything was fine Apps were both small for sharing- crab bites (very good) & chicken biscuits Carbonara was below avg Chicken Alfredo was mid Chicken & pasta Pizza style thingy was pretty darn good Mac n cheese bites burger was a big hit Chocolate mousse cheesecake was good Don't get the brownie sundae, it was huge but the brownie was hard, dry & not warmed up to melt the ice cream. Bill was $240 B4 tips, for 2 apps, sodas, 5 meals & 2 desserts read more

I have only gotten cheesecake to go a handful of times as they have a great rewards program and it has always been pretty good but nothing spectacular. There are plenty of cheesecake flavors to choose from and of course, the overall menu is a novel so there is definitely something for everyone! The curbside pick up is a nice option. read more

The Cheesecake Factory - Chocolate Tuxedo Cream Cheesecake to go with - Desserts Near Me - Naperville, Illinois

We ordered two dinner dishes one was a sandwich with salad and the other was a pasta dish. We waited over 20 minutes to get our meal with no visit from our server prior to receiving our meal to refill our drinks. When the meals were served the pasta was cold. Our server never checked in on us. We finally asked a busboy to ask our server to come to our table. When he finally arrived all he asked was if we needed a box and wanted dessert. We asked for our check, paid and left the table. We then spoke to a manager the all she did was say she was sorry. Needless to say we won't return to this restaurant. read more

Was in the area and decided to try out this new location. It's conveniently located on Rt 59 along with the many other new restaurants they have built in the area. One thing I really enjoyed about this location as compared to others is how much lighter the interior is. I'm used to Cheesecake Factory being so dark and dimly lit inside. This newer location has plenty of natural light, while still sticking to the traditional style of the Cheesecake Factory. The food was great as always. I love the food here and the diverse menu. For my party of two we ordered the sliders, the skinnylicious chicken sandwich, and my mother got the Renee lunch special. That included a turkey sandwich, soup, and salad. Everything was superb and filled us up quickly. The service was your standard friendly service. Our waitress was pleasant and present throughout our meal. I think this newer location will be my go to if I'm ever in the mood for the Cheesecake Factory. It's more convenient for me to come here than go to Oakbrook. I think it's a great addition to Rt 59! read more

The Cheesecake Factory - Desserts Near Me - Naperville, Illinois

We went her for lunch. The calamari is good. The kids both like their pasta. The burgers are good. I got the yummy turkey burger. The tiramisu and s'more cheese cake is delicious! Our waitress was good. read more

First time at Cheesecake Factory. Restaurant was very nice, lots of space and clean. Completely full even just for lunch. Incredible (and hefty) menu! Honestly, it will take a while but tempting to try out every item on the menu! Service was impeccable: fast and efficient. Mauricio was on top of things from beginning to end! Nice portions too. And the cheesecake was out of this world! read more

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Came here for desert so my review is just for that. Had the coconut cheesecake & coffee. Yum. No one complained about their desert in the group. I think they are super busy but I enjoyed my desert & the ambiance. Lots of light in the seating area & a nice waiter. They have the calories listed on their cheesecake....drumroll....1400 calories for one slice of cheesecake!!! read more

The Cheesecake Factory - Restaurant seating area. - Desserts Near Me - Naperville, Illinois

It wasn't too busy inside, and we got seated right away for two. I ordered from the SoInnylicious menu -- the steak medallions. I got my steak medium, but I kind of wish I'd gone with medium well since a few pieces were a bit too rare for my taste. Otherwise, everything was really good and had fresh flavor. We had the brown bread before the entrées, and you can never go wrong with that. I also got a pineapple cherry limeade mocktail, which was very good. Service was great, too -- attentive and friendly. Overall, it's a solid place and definitely not bad! read more

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This place is newly opened and love the ambiance. It's cozy and quiet. We ordered our standard vegetarian items like nachos ( customised to remove the meat ) , garlic Parmesan truffle fries, fettuccine alfredo, regatoni alla vodka. Our waiter was really nice and gave the free bread service quickly. The star item was the fettuccine alfredo. It was top notch and hands down the best we had in any cheesecake factory. Kudos to the chef for serving us the best customisation we had asked for. read more

The Cheesecake Factory - Parmesan Truffle Fries - Desserts Near Me - Naperville, Illinois

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Cheesecake Factory never misses! There is a rumor going around that CF is not an ideal choice for a first date. In my humble opinion, they are ideal for first dates, graduations, birthdays, or even just a random Tuesday -- there is always a reason to come here and find something on their ginormous menu that you will absolutely love. I have only ordered carry out from the Naperville location and my food has always been fresh and delicious - with always enough portions to have leftovers. The staff is always friendly and professional. This is definitely one of - if not my favorite place to dine on IL-Rt59! read more

We came here for a late lunch on a Monday. Despite the restaurant being not busy at all, the service was slow. The server said a bunch of the employees had "called out." We didn't really mind; we weren't in a hurry. We received a generous amount of their delicious bread. The chicken Parmesan sandwich was really good. The fries were kind of cold. We got cheesecake to go since we were so full. Overall, I enjoyed my experience here. read more

The Cheesecake Factory - Chicken Parmesan Sandwich - Desserts Near Me - Naperville, Illinois

First I want to say that Jordan was a fabulous server, very kind and accommodating & made the dinner special. Everything else I am about to say, has absolutely nothing to do with him. I have been here twice now & on both occasions the amount of time spent here was kind of absurd. I'm not sure if it's because the place is relatively new or what but I've not had the same issues at other locations. On both occasions it took a very long time to get our drinks & appetizers & then our entrees as well. It's a fine line to walk between not wanting to be rushed & feeling like you're jumping out of your seat because you've been waiting so long. I think the first time I went we were there for almost 3 hours simply because the waitress (not Jordan!) took so long between table touches that we had to flag her down every time we needed something. On both occasions modifications were not made even though they were communicated & it felt like the amount of time to have it fixed would not be nearly worth it. The food is of course delicious as it always is at all the locations I've been to, but I found being told that my food request not being possible because they were "too busy" was very odd, never have I heard that before from any restaurant honestly. Overall I would say I will return because in general I love the cheesecake factory, but I think this particular location has a lot to learn before they will be fully running smoothly. read more

The Cheesecake Factory - White Chocolate Raspberry Truffle - Desserts Near Me - Naperville, Illinois

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Popped in to celebrate my birthday. Grabbed a BBQ salad and some lemon cheesecake. Excellent food and service read more

The Cheesecake Factory - Lemon Raspberry Cheesecake - Desserts Near Me - Naperville, Illinois

The experience was horrible. It took forever for our food to come out and when I did, it was ice cold. The staff was super amazing. Management was horrible as he told me that he would more steak to put on my nachos with the cold steak on it that I pick it off. I came here for my 50th birthday to celebrate with my friends it was horrible than I bought a cheesecake to go. It was super small and we were just at the cheesecake factory three months prior at Woodfield Mall. That's where you need to go there on point. The food was amazing hot their cheesecakes were huge and just very professional don't go here go to the one in Woodfield. read more

Great food and service , like the other in oak brook! Had the Carne Asada . Very soft tender meat. Son had the pasta Primavera with shrimp. Very good! Always a little pricey, but the food is good and worth it on occasion. Didn't do pics this time? Add some next time. Atmosphere was fine and not too packed for a Saturday. read more

Last night I went to dinner at The Cheesecake Factory with my Pilates friends. It's the typical format of this restaurant - bar area with a large indoor dining area and much more quieter outdoor patio. The noise level in this restaurant is ridiculous, as is the music they're blaring. I could hardly hear our server Taj, who was sweet and friendly - and I was the one sitting closest to him. We waited quite a bit for cocktails and wine from the bar. We had to ask where they were and Taj said the bar was very busy and there was a new bartender. I ordered something off the Skinnylicious menu . This restaurant is on my Weight Watchers app so it makes me it easy for me to choose something within my points budget. I was surprised, however, to find some things on the Skinnylicious menu to be very high in points. Don't let the word "skinny" fool you. I ended up ordering the Tuscan chicken with farro and vegetables. I asked Taj to switch out the asparagus for green beans and he said no problem. He came back a few minutes later and said there were no green beans that night but he could substitute carrots, which I did. When our dinners were finally brought to the table, there were green beans on someone's plate. I didn't appreciate that misinformation. The meat portion of my meal was generous in size, as were the carrots, however, the farro was approximately a 1/3 cup at best. At the end of the meal someone ordered the tiramisu cheesecake and I tasted it. It was delicious, but 50 points on my Weight Watchers plan. To give you an idea, I only get 23 points a day. There were some cheesecakes that were upwards of 95 points! The cheesecake here is certainly an indulgence. If I choose to come back, I would sit on the quiet patio. I missed half the conversation at our table of five people dining inside. To be honest, I don't think I would come back to dine here unless, like last night, someone chooses the place to go for dinner. It wouldn't be my choice. read more

The Cheesecake Factory - Skinnylicious Tuscan Chicken - Desserts Near Me - Naperville, Illinois

Enjoyed visiting this newly opened Cheesecake during our trip to Chicago. Don M. was an excellent server filled with personality and expertise. Great experience! read more

The Cheesecake Factory - Asian Chicken Lettuce Wrap Tacos - Desserts Near Me - Naperville, Illinois

Nice location along Naperville's Rte 59, rebranding the area Block 59 with a host of new restaurants and entertainment joining the area. Construction is still a nuisance be cautious. The restaurant has the traditional Cheesecake decor, which I find clean, open and inviting. Although busy, there was no wait-- on the 4th July holiday. A+ for atmosphere and service! My server was cheery and attentive. The Food lacked the same luster. I don't know how you can go wrong with the impossible burger, but they did!! On their sea of menu items (that I complain about each time I visit ANY Cheesecake Factory--just to many options for anything to be great) The impossible burgers we ordered were pink on inside. It's not even real meat, so How?! But they were. I don't wanna see any pink in my burger, meat or otherwise. Not so undercooked that we had to complain about enough that we probably won't order it again. read more

The location was easy to find. I have not been in this area in the last year, and it is amazing to see how it has changed. Driving around this area was a little confusing due to the massive construction project going around this entire block. Parking, once very big and easy, is now difficult and confusing now. I am hoping this will change when Block 59 is officially finished. However, I am glad to see there is life in this area again. The location reminds me of the typical Cheesecake Factory. There is an open kitchen so you can see your food being prepared. Even at 4pm on a Sunday, there was a little bit of a wait, but luckily, I remembered to get reservations online. I am very happy they have started to allow reservations now. Seating is a little cramped, but so are all the other locations I have been to too. The food is always amazing here. There is nothing I have tried here that I did not like. Today, I got the Fried Mac and Cheese, which was delicious. I decided to try the Cajun Jambalaya Pasta. It does have a little kick but nothing too bad for a person who likes to eat spicy foods. Our server was amazing and went above and beyond. He got my 2-year-old a little plate that looked like a butterfly made of bananas and bread. And after dinner, he got her a little serving of ice cream. During my visit, it was very busy and there was a huge wait list at the front door. The service and waiting did take a while, and our waiter was hard to find sometimes. However, I will not dock them for this mainly because this is a new location and our server was still amazing. This is easily a learning experience. Maybe the restaurant did not anticipate a busy Sunday and/or they did not staff properly due to being new. Overall, the food was delicious. Our server was amazing, and I am sure to be back for the food and cheesecake! read more

New place and so glad we made reservations. It was a Wednesday night and it was super busy. Also be patient with the staff. Our waiter was very friendly and made sure we left happy. We started out with some drinks and they were really sweet. I wanted the Sangria, but they were out of the ingredients for it. So got the passion fruit margarita instead. My friend got a drink from the skinny menu, but it was still sugary sweet just less sugar than mine. Got the Cajun Jambalaya pasta. The shrimp and chicken were cooked perfectly and wasn't over cooked. Pasta tasted like fresh homemade pasta and not from a box. Wasn't super spicy but did have a bit of heat. Very delicious. Was getting full, so we decided to share the Low -Licious Cheesecake with strawberries, but they forgot the strawberries. Our waiter did bring them out later and told us they are dipped in Splenda. Strawberries don't need to be dipped in Splenda. But I know the chef did that. They did cut the cheesecake in half for us, but they didn't cut it in half equally. The cheesecake wasn't too bad as it is the healthier option out of all their selections. Parking lot will be hard to find a spot once all the other restaurants in the area are up and running. So recommend to give yourself some time to find a parking spot. The sidewalks are wide for large groups to walk around. There are some benches in front of the restaurant. read more

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Stopped by to have dinner with the family (3) Honestly, I remember Cheesecake Factory being a lot better. My husband ordered steak with mash potatoes and as soon as I saw him adding salt to the steak I knew..... it wasn't it. I ordered the bbq burger with mash potatoes and it was decent, not all that. We also had the Texas egg rolls, those were okay not too bad but not worth the price. The service was good, our waiter was a young man and he was really attentive. Our bill came out to be $93 and to be completely honest I would rather have gone done the street to Vais, better food quality. Another thing I wish is that the seating wasn't so close to other people, the lady next to us just kept staring and when my daughter's desert arrived she felt the need to make a comment. I don't think I'd be coming back. read more

Tonight's visit was extremely disappointing from start to finish. My daughter's meal arrived missing the broccoli and the Parmesan cheese. By the time it was addressed, she had already eaten over half the pasta waiting. Not even sure why we were charged for the broccoli, because she hadn't even finished it. My wife ordered her meal, waited close to an hour, and was then told the item was no longer available. That information should be communicated before an order is taken--not after a long wait. My alcoholic drink took over 30 minutes to arrive. That is unacceptable in any full-service restaurant. To make matters worse, service felt prioritized toward a large table (12-15 people), while smaller tables--including ours--were clearly neglected. If staffing is short, that is a management issue, not the customer's responsibility. We were seated in an enclosed, heated outdoor atrium area with only one server covering multiple tables, which further highlights poor planning. The most inappropriate moment came when a server approached me afterward, questioning why no tip was left and stating, "I apologized--you didn't have to say we were incompetent." I wasn't lying. Missing food components, unavailable menu items after ordering, and 30-40 minute drink delays are incompetence. Tips are earned through good service. Nothing about this experience warranted one. As a side note, during my very first visit when this location opened, I was charged for a soup that was never delivered. It was eventually removed from the bill, but the impression lingered. A simple soup-and-salad order shouldn't be an issue--yet here we are again. These problems are not about one server; they appear to be systemic. Poor communication, poor execution, and poor customer service ruined what should have been an enjoyable evening. Thanks for ruining our evening. read more

The Cheesecake Factory - My daughters pasta missing broccoli and Parmesan cheese. Told her to stop eating and wait for the waitress while her food got cold. - Desserts Near Me - Naperville, Illinois

Simply put, the best quality hamburger in town. Great atmosphere, but you cannot eat atmosphere. The "classic" burger is reason enough to come back often. Cooked as requested. Mashed potatoes are excellent. Service is friendly and attentive. Very busy place. read more

Ich würde diese drei Sterne bewerten. Me and my family went here around 2pm for a late lunch. There was a decent amount of people at this hour, but I would not call it busy. First, I will start with the service. The server was polite, but the wait took forever. We waited at least 40 minutes for our food after ordering, despite the restraunt not being extremely busy. The waiter had mixed up the orders and brought my mother the incorrect plate. 20 minutes after informing the waiter, her correct meal had arrived. Secondly, the food. Their menu had a wide variety of different choices. I ordered the smash burger, which was cooked to perfection. The fries on the other hand, were not as delicious. My family throughly enjoyed their food, as they had ordered the chicken salad, pizza, and traditional burger. Lastly, the restaurant had a nice ambience. The inside was nicely furnished, and all tables were clean and wiped down. Personally, I would not recommend going here, unless you don't mind waiting 30-45 minutes for your meal. read more

After having a less than great expierence I was given a gift card to try the restaurant again. And it was about the same experience. The waitress was wonderful. I very much dislike if you go in with two people, you're giving a really small booth because you're not able to order a lot you have to put your bag under the table and I wish they had a bigger booth section for two people. The food was exactly the same. It's not the greatest, but I'm told other restaurants have really great food and I've never experienced another cheesecake factory. The cheesecake was exactly the same. It was frozen and then thawed out so it was not fresh so again I will say I would skip this and try another cheesecake factory location. read more