I've been on a roll with great service lately the stars must truly be aligned. We had the pleasure of being served by Kayla, who mentioned she was still in training, but you would never know it. She did a phenomenal job. Kayla's energy was so pleasant, upbeat, and welcoming, topped off with a beautiful smile that made our date night even better. For someone new, I can imagine it could be intimidating, but she handled everything with confidence and grace. You all did an amazing job bringing her onto the team:) She is absolutely a great touch. We truly had a wonderful evening and just wanted to acknowledge exceptional customer service, especially from someone who's just getting started. read more

The Cheesecake Factory - Fish tacos - Desserts Near Me - Newark, Delaware

See all

Came here last week while waiting for my tires to get installed in Costco's. Sat at the bar and decided to order a couple of cocktails, along with a few appetizers, to kill time. My bartender/server was wonderful. Very attentive and made sure that I was taken care of. Even though it's a chain, the food and drinks were delish, great, and consistent. I really enjoyed the stuffed mushrooms and street corn. Happy hour from 4 to 6 PM daily made the experience even better. read more

See all

Stopped off at our Hilton and then to Christiana Mall and Cheesecake factory. Busy for mid-week and had to settle for the smallest table for 2. Aleana was hostess and very busy. We decided to just have small bites so had the chicken pot stickers (good), crab bites (good), grilled asparagus (awesome) and tex mex eggrolls (average). Bread basket always great. read more

See all

Good service, decent meal. The very large menu gives lots of options for different dietary needs. A little pricier than other chain restaurants. read more

The Cheesecake Factory - Chinese Chicken Salad - Desserts Near Me - Newark, Delaware

See all

This was my first time visiting a Cheesecake Factory. We were greeted by some very nice waitresses then headed for the takeout section. I was in heaven! There were every kind of cheesecakes you can ever want. Everything was clean, the decor was beautiful! Lots of people eating and enjoying cheesecake. I couldn't wait to get home to try one of the slices I picked, a lemon meringue! I ate the entire thing! Best cheesecake I've ever had! If you haven't been yet, it should be on your, "must try" list. Highly recommended! read more

See all

Ambiance/food/service typical of other Cheesecake Factories. As has happened at their other locations, I dined alone and was seated in the bar area at a comfortable booth, but because my server doubled as a bartender (which happens when you're seated in the bar area), service was slower than I would have liked. Thankfully, I was not in a hurry, and I saw that my server was extremely busy preparing drinks for the entire restaurant. Beet salad was delicious, as it is in their other locations. I added grilled salmon which was well prepared. Wanted to try the Bronzino entree, but it was not available that day. The separate "special menu" had some very interesting items, including charred carrots. Would like to try some items from that menu. I wonder if that menu is seasonal or just new items. read more

It's been years since I've been to this location, and it's as good as I remember! We were immediately seated at one of the high top tables and our server Sam was phenomenal. She kept checking up on us to make sure we were okay, even after we had payed the check and still finishing our cheesecake. The drinks were good, the food here always tastes great, and it's always clean inside the restaurant. Definitely a good location to come to! read more

See all

Stopped in for an afternoon snack and as usual the place was packed. Opted not to wait for a table and found a spot at the bar---great choice. Service was awesome and seemed quicker than table service. Food is always good and while I just had the meatballs and a great red blend I felt compelled to give a good shoutout for the service and always excellent food. read more

The lady took us (me and Celina) out to Cheesecake Factory and I have mixed feelings...service started off not great with the hostess who seated us whispering follow me when we were up at the front but that is minor... We got avocado egg rolls...7.6/10 Mac and cheese bites 9.5/10 Chicken wings 0.2/10 frozen Walmart wings that were overcooked and barely edible Chicken lettuce wraps 5.8/10 I got chicken and shrimp gumbo and first thing i noticed it was not a gumbo didn't have the color of gumbo and wasn't even close to a soup/stew. Secondly the rice was old as shit like it was hard old. Thirdly it was the worst flavor I've ever eaten and I have never been to a restaurant where not only I couldn't finish it but couldn't eat anymore after 4 bites because it was so disgusting. -12/10 Waaaaay overpriced Had good company tho read more

See all

OK went here for the very first time. We all pass this place every time we go to the mall but we never go there and a day we did. We ordered two waters. Then we got the crab bites appetizer, which was very delicious, but was a very small portion for $10. Then we got the Mexican street corn, which was not corn on the cob. It was already cut and broken down into small pieces, and was also $10 and had a very good taste. The corn is unique and different for me because I've never had it before. It would probably not order it again because it's nothing super special. Then we ordered the fish grilled tacos, and they had very little flavor in the fish and they were $16, and I feel totally ripped off because it was like eating tasteless tacos. Could've gotten better tacos at Taco Bell every time! And they would've been two dollars apiece at Taco Bell . The waitress was pretty good service, but didn't see that interested in us really just fast and moved on our way and brought the food out pretty quickly and did a great job. Not super personable? The ambience inside the place is very nice. You do feel like you're in a special place and a nice place to take pictures. There's a lot of hype in the cheesecake factory and maybe just maybe I didn't order the right entrées. I was not wowed at anything I had to eat? I think this is one of the restaurants where you just have to know what to order on the menu because the menu is like 600 items? Lol.. I would get my overall experience today at the cheesecake factory a 6.8 out of 10. Probably will not go back again, unless somebody else is paying for it? read more

Very large portions of entree's, large number of offering in menu, served by a professional staff. It is pricy however

It took over an hour and fifteen minutes for our food to arrive. When it finally did, the food was cold and overcooked. When I politely expressed my concerns to our server, he took the food away without discussion. While it was removed from the bill, there was no follow-up, apology, or attempt to correct the situation, which was extremely disappointing from a customer service standpoint from our server. What made the experience worse was how my children were treated. On multiple occasions, they asked the server for drink refills and were completely ignored. This left us feeling uncomfortable and overlooked as guests. Overall, the lack of communication, attentiveness, and care fell far below what we expect from The Cheesecake Factory. This experience has made us seriously consider dining elsewhere or choosing a different Cheesecake Factory location in the future. If zero stars were able to be given, we would give that! read more

Will never come here again! Ordered our food and appetizers at the same time. Appetizer came out 30 minutes later and was cold. Manager came over and apologized for the wait on the app. AN HOUR into us sitting and no food yet, noticed the table who was sat 25 minutes after us got their food before us. I asked for a manager and than all of a sudden my food was ready. Manager offered to box it up but at that point I was so fed up and wanted to leave. Also gave us a story about an incident with the kitchen staff that happened prior, which was never mentioned until I said we were no longer interested in our food. Shoutout our server though, was very apologetic and had amazing service on her end! read more

Cheesecakes are good but the suggestion is take it to go as service is slow, wait is long regardless if the hour in the day, and kitchen messes up food a lot, also quality of food isn't the greatest anymore. read more

This location has a friendly atmosphere with as expected Cheesecake Factory fare. Outdoor seating was nice even though it's facing the parking lot. Our server was terrific, super personable, friendly and very efficient. read more

See all

We stopped by this Cheesecake Factory by the mall on the road trip back home. We were expecting a filling or satisfying meal, especially since we made a pit stop, but it was just okay. Decent enough. The food was pretty greasy. I remember other Cheesecake Factories being a lot better, but maybe it's also cuz it's in a mall? We were seated outside, so vibes were nice, but it was really strange that the table had so many holes, so things kept falling through, and I wondered how these were ever cleaned... read more

The Cheesecake Factory - Desserts Near Me - Newark, Delaware

I had a great first experience dining here. The ambiance was very warm and inviting, with lots of cool decorations to look at. Service was very quick. If you are into a good cocktail, try their peach cocktail (I forgot the actual name but it's so far the best cocktail I've ever had!!). read more

The Cheesecake Factory - Desserts Near Me - Newark, Delaware

The crab dip had no crab flavor, it was overpowered by onions and Parmesan? Cheese. The meatloaf..ehh tasted like a microwave dinner meatloaf. I did 1/2 expect this to happen with such a large menu how could 1 of 100 meals stand out and have care and attention paid to it. Next the bang bang shrimp which at most restaurants come in a glazable sauce had more of a soup sauce . We had to stop and verify that indeed this matched the pictures pn the website for the c.factory version of what bang bang shrimp is...and it's not the version with Thai sweet chili sauce. That being sad the cheesecakes are the bomb! Just skip the other food. read more

The Cheesecake Factory - meatloaf - Desserts Near Me - Newark, Delaware

See all

I always get the buffalo blast can't go wrong with them nice and freshly made and my server was so nice read more

Good bar service and food was served fast and hot! Great work team. Love the cucumber lemonades. read more

The Cheesecake Factory - Avocado Eggrolls - Desserts Near Me - Newark, Delaware

See all

I visited The Cheesecake Factory today for lunch, and unfortunately, it was a disappointing experience. The waiter was okay, but since it was lunchtime, the restaurant was quite busy. I ordered the fish tacos, and while my companion's honey truffle chicken came out perfectly fine, my order took a bit longer. When the waiter brought our food, he seemed confused and said, "Fish and chips." We both immediately pointed out that we didn't order fish and chips. He then said, "Oh, I'm sorry, I could've sworn you said fish and chips. Do you want me to get you the fish tacos instead?" I declined because we had already waited a while for our food. When I tasted the fish tacos, they were greasy and not enjoyable. The waiter asked if everything was okay, and I told him no. However, instead of offering to fix the issue, take the meal back, or even get the manager involved, nothing was done. It was clear I barely touched the food, yet there was no attempt to make things right. I'm not someone who complains unless I feel it necessary. I never asks for free items, but part of good customer service is understanding and addressing dissatisfaction. Unfortunately, that didn't happen here. I'm extremely disappointed with The Cheesecake Factory and, sadly, won't be returning:) This is like the third time in about 4 months I have had not-so-good service... This experience was unacceptable. DO BETTER!!!! read more

Love this place much variety my favorite is the vanilla bean cheesecake chopped factory salad and nachos are awesome. Service has always been stellar. My best experience is when I went to buy a bunch of different cheesecake slices despite costing a lot more money register person persuaded me to get a cake to save me money read more

Service at The Cheesecake Factory was on point. I enjoyed my Cesar salad. I switched the chicken out for crispy instead of the grilled chicken. The chicken was crispy, it just lacked any seasoning. read more

The Cheesecake Factory - Caesar Salad** with crispy chicken - Desserts Near Me - Newark, Delaware

Our server, Doris A. went out of her way to ensure our special order was correct. She also checked in on us regularly and made a fresh pot of wonderful coffee when I ordered some. She made the visit terrific ! read more

The Cheesecake Factory - Desserts Near Me - Newark, Delaware

I ordered fettuccini Alfredo but with a different type of pasta and I also requested chicken in my pasta. It came out with the noodles I didn't ask for and NO protien. I asked the server to give me some chicken to put in here Atleast to make up for the basic pasta, but they gave me chicken that was drenched in a bowl of Alfredo sauce but the chicken was cut up and there was hardly anything in there. This was 28 dollars down the drain. Thanks Cheesecake Factory read more

Long wait but super accommodating. We stopped in to celebrate our daughter's 15th birthday. We were a party of 11 and although we had to wait this place is always a good food choice. It is a crowded, loud and full restaurant. I ordered multiple apps: fries, buffalo starters and wings. The food is tasty and the service was A1. I am never disappointed when eating here. read more

Raw chicken which I only noticed when I looked at the leftovers..... ugh. Sons spaghetti was undercooked. Disappointed, the raw chicken is really unacceptable. Service was good but slow obviously large restaurant so I don't blame the server. read more

The Cheesecake Factory - Chicken Madeira - Desserts Near Me - Newark, Delaware

Love their lunch specials. The Louisiana fried chicken and pasta is always delicious and fresh. The bread is also really good. Ordered takeout and the food was ready quickly. A little hard to find parking in the mall but the pickup process was super quick. I was in and out. read more

The Cheesecake Factory - Louisiana Chicken Pasta - Desserts Near Me - Newark, Delaware

Overall good experience. The service was great the food was decent but the price is high for the quality. read more

See all

bro the food is absolute buss dont get me wrong but who the heck gives out boxes that arent microwavable? like im not stupid i know its plastic but i lowk thought that these big ol restaurants would be decent enough to give me microwavable boxes to take my food home in? Who do you know that doesnt reheat their food after takeout? Like buddy what if i was living in my car with a microwave and a takeout box? Im obvi not raw doggin my mac and cheese balls. Im not gonna put them in their naked, im gonna put the takeout box in with it. Be so for real can yall please just fix the takeout boxes? Anyway if ur reading this DO NOT microwave the takeout boxes read more

Definitely an awesome dinner tonight. Check photo comments for food. Waiter was a very nice gentleman and took care of our needs. If I had to make 1 critique was that the ginger ale came in a bottle. I don't think that that was necessary and could have just poured the bottle into the glass and brought it to the table. read more

See all

It's a chain. The menu is just enormous but it's consistent. The food is just ok. Our waiter was great and patient with our large party. He did a fantastic job of keeping track of separate checks! read more

We recently to eat inside the restaurant plus I did a curbside order yesterday. I'm not sure what's being going here lately, but the food and service are sub par at best. Yesterday's take out order was a flatbread with salad lunch special. The flatbread was wet, soggy and it was grossly over seasoned. At the restaurant I told the waiter we had a toddler with a severe celiac allergic and that I could buy a gluten free bun for them when the bread came out. Of course that didn't happen and I had a baby crying for almost 20 minutes until the gf bun came out. We were also clear that a burger our cousins ordered couldn't have mayo because of an allergy. Guess what it felt like all that was on it was mayo. This used to be our favorite place to go but now it's another story. read more

Stopped in for dinner after a day of traveling and was happy as well as surprised it was no wait . Service was good and so was the food. We had Shepard pie, spaghetti and meatballs, pasta and honey truffle chicken with mashed potatoes and asparagus. We all enjoyed our meal and took dessert to go. read more

See all

Food was very good. The chicken Madeira is my favorite. The server was very friendly and attentive. All cheesecake factories look the same inside with the same decor. read more

The Cheesecake Factory - Chicken Madeira - Desserts Near Me - Newark, Delaware

See all

They have pretty terrible customer service when you need to call in. I've been on hold called 40 min before closing and have been on hold "waiting to place an order. We tried calling from my wife's phone and their phone is automatically hanging up, and also they just keep reverting my call on hold to wait until I hang up. We don't typically like calling close and they just hung up on me without allowing me to place an order. After being on hold for 20 minutes. Update: we have tried calling back to speak to a manager three times placed on hold stating they were coming right away to answer. It would be different if we called very late, but you were still open for 40 min...and was still business hours. read more

Cheesecake Factory is one of the few exceptions to my "no chain restaurants" rule. Their food is amazing, and their menu is massive. Came here on a Thursday evening on a whim and we were greeted and sat immediately. Our waitress was very nice and knowledgeable about the menu, even giving suggestions. The food came out fast and exactly as we asked. The fried Mac and cheese balls were especially delicious! Overall, just like any other one I've been to, this Cheesecake Factory does not disappoint. read more

Man I love it here. Their menu is so extensive that we took at least 45 minutes to decide what to order. They have everything from Filet-Mignon to Ham and Cheese Omelettes. Eventually I got the Parmesan-Herb Crusted Chicken and it was extraordinary, would definitely recommend. The ambiance of the restaurant is also very classy and relaxing. I will say the only negatives about this place are that the wait is always so long and the cheesecake is way overpriced. I paid 10 whole dollars for my slice of Chocolate Tuxedo Cream Cheesecake, though I do admit it was delicious. If you haven't tried this place, please go. read more

The Cheesecake Factory - Parmesan-Herb Crusted Chicken - Desserts Near Me - Newark, Delaware

See all

Definitely enjoyed this place more than I thought I would. The appetizers were great and my steak ribeye was cooked perfectly! The fish tacos was a little dry and the rice was just okay. **side note- Felt really bad for our server, they sat her with 3 large parties at once!! Definitely setting that poor lady up for a rough night and bad service.. management please do better on that. read more

See all

I visited The Cheesecake Factory for the first time for brunch. First off, who KNEW they had brunch?! I definitely did not! ‍ I went on what seemed like the busiest day of the week, a Saturday of all days. It was super packed and there was a wait. I decided to have a seat at the bar to avoid that wait. I was greeted immediately by the bar staff. I always like to ask the staff their recommendations when eating somewhere new, to see what's popular or what they like. I was recommended the Bruleed French Toast and the Jambalaya. I went with the French toast and added bacon. Can't forget the bacon! I was pleased with his recommendation and my chive. The French toast was light and fluffy. Cooked to perfection with just enough crisp and crunch. I also ordered the Bourbon and Honey cocktail and when I say it was good, it was GOOD!. I definitely recommend trying it if you're bourbon drinker. It's very refreshing and great taste! Definitely will return to try that jambalaya! Until next review, -Jones read more

See all