I came here to get iced coffee and use my laptop to get some work done and even though this spot opened 30 minutes late, the manager was very nice and welcoming. Next time I come to the pier I'll definitely be making this my go to coffee spot. Too bad I didn't get to use the app to get points :( read more

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Absolute BEST pumpkin spice latter I have ever had! I don't know if they use real pumpkin puree, but it certainly tastes like it. My friend got the dark chocolate latte and that was also, fantastic. Service was good! A++ When you get all sweaty from walking in the hot sun along the pier, make this a stop! read more

The Coffee Bean & Tea Leaf - Pumpkin spice latte - Coffee & Tea Near Me - Santa Monica, California

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We ordered drinks at the coffee bean yesterday in Santa Monica pier. To my surprise the hot chocolate with oat milk was actually really good, perfect for the weather. My companions had cappuccino and americano which they were both satisfied with. The drinks were done fast and overall the service is nice maybe just was missing some personalisation in the conversation, you know asking about how the day is going or so :) A plus is that there's a restroom right next to it in the back. read more

The Coffee Bean & Tea Leaf - Outside - Coffee & Tea Near Me - Santa Monica, California

it was very delicious!!! and the girl who made the coffee and served us was just wonderful thank you!! read more

The Coffee Bean & Tea Leaf - Yesssssss plzzzz!!! it was very delicious!!! and the girl who made the coffee and served us was just wonderful thank you!! - Coffee & Tea Near Me - Santa Monica, California

This location doesn't accept the CBTL app, so forget earning or redeeming points. Prices are higher than regular stores. Free cup of water, even with purchase, are tiny. Service and drinks are just as good as elsewhere. The large here also seems same size as regular elsewhere. read more

I ordered a drink with the app thinking it had selected this Coffee Bean I was near at the pier--and no--it was the one at the promenade. The lady inside didn't even care, she was like "you'll have to walk to the other one." I did. Angrily. And when I got to the other Coffee Bean my drink was melted. Turns out, the Coffee Bean at the pier doesn't accept online orders with their app. Go figure. read more

I stopped to get a tea, but the service was horrible. The employees seemed lackluster and unmotivated. Maybe it's a management issue -- either they don't treat their employees well or they're not hiring the right people. Either way, it was a disappointing experience, and I wouldn't recommend. Hopefully, they improve their service, especially since they're in such a popular area and represent Santa Monica Beach. A place like this should be setting a higher standard. If I could give the place -5 stars I would. read more

Honestly, there is nothing special about this coffee shop. If you need a quick pick-me up on caffeine or a pastry while you're at the Santa Monica Pier, go for it. Do keep in mind that since this is a tourist spot, it is busy. The line we waited in wasn't long, but it did take a lot longer than we anticipated to get our order. The staff were pretty invested in helping the customers that had questions or queries about particular ingredients though is what I noticed while waiting. There are a few spots indoors to sit and enjoy your drinks and pastries, but if the weather is nice, might as well take it outside to the beach to enjoy. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Santa Monica, California

They always open late. They're supposed to open at 10, but it's already 10:40 and I've been waiting for 35 minutes. No one seems to care. It's the only coffee spot on the pier hopefully another one opens soon so we can have a better option read more

The Coffee Bean & Tea Leaf - Time - Coffee & Tea Near Me - Santa Monica, California

Average coffee. I tried the vanilla bean cold brew. The service was nothing special. I ordered my drink, paid, waiting a few minutes and then they called my order number. The ambience is cool, because who doesn't want coffee on the pier? There was soft background music playing and the sounds of people having fun at the beach and pier. read more

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They have changed me for for almond milk extra plus they have charged me for regular milk that i never had. I asked employee she was not sure and not clear ,I have never received my refund for getting charged extra for both milk read more

The Coffee Bean & Tea Leaf - coffee bean - Coffee & Tea Near Me - Santa Monica, California

The worse customer service ever! The ladies, the two ladies at the counter, especially the barista are rude, and they don't take time to listen to get the correct order ! We bought a few things and we have a large bill. We bought tea, coffee sandwich, and pastry, and I asked for ice water. She gave me a tiny like espresso cup with water and ice. ! We asked for iced tea. She said we don't have it and we don't know how to make it. ! Then we got regular hot tea and I asked the barista who is very rude to give me it just cup with ice and again she gave me a tiny espresso size ice water when I said no I need just ice please in the larger cup, and she turned to me and said" you need to pay for the ice and the cup"! In a very rude way, like I am asking her for a favor. When I question by saying I bought a lot of stuff here and I spent money can you just give me ice and a larger cup? She repeated you need to pay for ice and cup! And walked away. These ladies should never work in customer or client environment. They should be cleaning beaches because they have no excuse on how to serve customers and how to acquire more business and retain relationship. ! They need to be fired honestly if you want your business to be to make profit get these out of there especially the barista the f girl with the heavy set! read more

you open at 10:00 and at 10:15 how come you don't have any bagels (plain, everything, jalapeño) i really don't understand what kind of storage is this read more

Losing customers because of your evil employee! I went to look at the menu since I have never been there before and did not want to not know what I was ordering before I went on the actual line as to not hold anybody up. My husband was behind me and I was not sure where the line started but I was there before other people. Some gentleman diagonal from me to my left asked if I was online and the person behind the counter did not even let me reply. She yelled out that he was fine (ok with me wasn't going to fight it since I was still getting familiar with the set up inside). Then she adds in a yell and points - THEY ARE ON THE WRONG LINE AS IF WE HAD COMMITTED A CRIME. There wasn't much customers inside and the line was a misstep away looks like she was on edge that day and or just wanted to be mean for no reason. Sorry I am not bowing down to this person and going to the back of the line, let alone let her take my order or handle my coffee - when she could have took me at least after the gentleman since everyone else came in after us. My response to her was just for having an attitude I am now walking out! I am from NY after all and nobody is going to make me feel less than since I will put you in your place. Oh and if she had an issue because this happened before with the forsaken line maybe take it in that people could just be looking at the menu first and then trying to figure out where the line forms. All I know is if I was the owner and I saw the person barking at customers she would be out and I myself would be behind the counter serving customers until I can find someone with some people skills. Please re evaluate your staff they are killing your business and if they are getting irate about where people stand in line maybe redo something about it and tell your staff not to have such an emotional reaction. If it's not just one person standing on the wrong spot then there is a reason such as bad set up or more signs are needed. I really wanted a coffee and this person behind the counter ruined that. read more

This Coffee Bean is not like my home Coffee Bean. It is a little more expensive and they do not use the mobile app or allow check ins. If your a Bean fan you know you can get points by checking in as well as a coupon here or there. I ordered a Iced Vanilla coffee. Normally they pull espresso shots then scoop vanilla powder in it then whisk in a pitcher, add water, mix then pour over ice. All the powder dissolves. Here it looks like it was regular cold coffee mixed with the powder. Leaving behind vanilla grounds at the bottom. Very skimpy on the ice. So my drink was a little off. My guy had a Iced berry tea which he said was good. Staff was friendly. The store was packed but the line went fast. Outside area is nice. I mean it's on the pier. Great place to people watch. Just not your typical Bean. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Santa Monica, California

Delicious hot tea and iced tea, very nice staff, clean, and love the souvenir Santa Monica mug. Enjoyed reminiscing on the fun Santa Monica Pier. read more

Things they can improve: 1. Mop their floors and pay way more attention to cleanliness. 2. Train their staff to greet customers. If they are feeling too grumpy to greet, at least say hi back when customers greet them. 3. Train their staff not to stand behind the counter and chat aimlessly when there is a long line. There are two cash registers. They can use both to avoid lines forming up. 4. Those higher up must pay more attention to the social emotional financial needs of their staff. Some seem really unhappy. 5. The tea was good. read more

Had the brown sugar coffee with boba. Boba was terrible and the coffee tasted burnt. Love the location not the drinks.

Came here on a brisk morning while staying here in Santa Monica. Small space with plenty of standing room, you'll find what you're looking for here if coffee is what you crave. One disadvantage of this location vs. others is that they do not accept the app to receive points. To me, this is bogus. Supposedly they're apart of the theme attraction here at the pier, so this location is excluded from using app. However, this didn't ruin my enjoyment of my snack. Customer service was excellent. read more

The Coffee Bean & Tea Leaf - a cup of iced coffee - Coffee & Tea Near Me - Santa Monica, California

this was disgusting . 17 dollars for two nasty drinks . matcha was under-did, no flavor , over milked . not worth any of my money i should've took it back and requested a refund. read more

The Coffee Bean & Tea Leaf - matcha latte with vanilla cold foam and strawberry matcha - Coffee & Tea Near Me - Santa Monica, California

If I could give zero stars, I absolutely would. Worst customer service I've ever experienced -- and it came straight from the manager, Sara. You'd expect the manager to actually know how to help customers, but nope -- completely useless. She had the worst attitude, acted like helping was a burden, and clearly didn't care at all. If that's how the manager acts, I can't imagine what the rest of the place is like. Total disappointment. Never coming back. read more

This a great spot on the pier for a little pick me up. Busy, but quick service! Can't think of a better combination than enjoying the ocean view with a delicious coffee in hand. read more

The Coffee Bean & Tea Leaf - Iced white mocha with whip - Coffee & Tea Near Me - Santa Monica, California

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The absolute worst. Waited 20 minutes for 2 cold brews with sugar free flavor. They were undrinkable. So sweet, could not tolerate. Asked for money back and they were too busy and unconcerned to even listen. Ignored us. Left because didn't want to wait longer for them to address it. They basically stole money from us. Do not go!!!! read more

This was disappointing on a number of levels. Ordered a Decaf (after they assured me they had it) then they said they didn't but didn't offer to refund $$. I got a tea instead which was lukewarm and not very flavorful. The iced espresso my husband ordered wasn't very good either. Service was slow and their food selection isn't that great either. Outdoor seating was plentiful and with a view of the beach, so that was the only positive. read more

The Coffee Bean & Tea Leaf - two cups of coffee - Coffee & Tea Near Me - Santa Monica, California

Great little coffee bar on the Santa Monica pier. Wasn't open early when we tried to snag coffees but went back for some iced coffee around lunch. Pretty decent cup. Smooth but nothing to write home about. The pastries looked very good. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Santa Monica, California

I forgot to make this awhile back, service was ass, asked for a bagel and was told that's ones reserved, that same person walked away, clocked out grabbed the bagel, said buy to her coworkers and left, all within 5mins, place was absolutely packed and the line was slow read more

The Coffee Bean & Tea Leaf on the Santa Monica Pier is one of my favorite locations. The shop is located right on the world famous Santa Monica Pier, so be prepared for a line and a wait. The staff, however, is friendly and they do their best to get the drinks out quickly and consistently. The interior is tight, especially with all of the people, but there is outside seating available to take in the sights and sounds of the SM Pier. My friends and I, usually stop in after treating our tired legs and feet to a cold water dip in the ocean following our marathon training. CB&TL's matcha drinks are far superior to another coffee chain that shall remain nameless in this review. My go to drink at this location is their Matcha Latte made with ceremonial grade matcha, CB&TL Classic Vanilla Powder and milk. read more

Waited a few minutes in an average line, ordered simple Americanos x2. Received the order more than 10 minutes after ordering with only 4 people ahead of us. At one point, there were 7 employees behind the counter but none seemed to be doing anything. One had no idea what she was doing and kept walking around. Orders kept being taken but no one was doing much. There was no leadership directing staff and they seemed lost. And, no mobile app for points which seems to be an issue with many Coffee Beans. read more

Worse service. They don't accept coffee bean app, so points for buying didn't Apply to app. Can't use special offer either. I ordered large they gave me regular. The girl Jasmine said ' well we charged you regular'. They didn't offer to remake it or if I want to upgrade... nothing. They said they don't take the app because they paid for all the powders and everything so they don't accept any offers or apply purchase to points. This was fine but they were also not obligated to say thank you, sorry or How may I help you?? I would give them zero stars. The guy taking the order was the same. If I was the owner, I would rethink the staffing issues and if this is the type of customer service you want to provide. read more

Hi. Want to post this as fair warning. If you visit the spot on the Santa Monica pier, make sure you have them. Repeat your order back to you. Otherwise, you might order one item and get something completely different. Not at all what you wanted. read more

It was awhile since I had gone to coffee bean. I always choose Starbucks if they are near by. Well, there wasn't a Starbucks so I wanted to give it a try again. I wasn't sure what to get, but I saw a sign that said new cookies n cream ice blended. That got my attention since I love cookies n cream. I was just hoping that I liked it. I remember the last time I came here I didn't like the ice blended flavor I had got. Maybe it was just the favor I had gotten. Let me just say it was the bomb! It was soooo good! I totally recommend it if you really don't know what to get. My sisters asked for a sip and they all went crazy over it. They loved it. One of them said she liked it more the the Starbucks Frappes. It was delicious. The place was nice. They don't have indoor seating. There is outside seating and they provide some umbrellas on the tables for the shade. It was super packed and there was no where to sit. I give them 3 stars because when I finally found a seat with some shade some employee started taking off the umbrellas and moving them to other tables. You can't really say anything because it's their umbrellas and I guess some important customer of theirs didn't have shade. Either that or it was the employees who didn't have shade and wanted to take a break under the umbrellas. The ice blended was good, but that got me so pissed. I was waiting for someone to get up because it was so hot and when someone finally get's up they take away my shade haha Come on man, I didn't even have a hat to cover the sun ughhh *UPDATE: The marketing manager commented on my review and explained why the umbrellas where taken down. First of all, thank you for caring about your customers. Secondly, I am sorry I assumed the worst when they took the umbrellas away. I was a little mad that I had no more shade. People can say some mean things when they are mad. Now that I know the umbrellas are taken down due to a wind warning I will gladly give you 4 stars. Customer service was efficient and fast. I also did enjoy my ice blended immensely. read more

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10:30 and they're acting like they just opened. No cold brew, right off the bat sent this review in motion. Got food items and coffee. Was asked if I wanted cinnamon roll warmed. I said yes. They called me up for my order, didn't take long at all and gave me my drinks. Asked about the cinnamon roll and looked at me puzzled. Went asking around but eventually handed it to me after a minute or two. Asked her that I wanted it warmed up and she immediately answered "the machine doesn't work". I know there's a chance that it was broken, but to hit me instantly with that answer? No hesitation. Cmon. read more

The Coffee Bean & Tea Leaf - Front entrance. - Coffee & Tea Near Me - Santa Monica, California

I ordered an ice blended mocha and I ended up getting an ice blended vanilla. After they made another one, I found a piece of glass in my mouth which I had to spit. I don't mind that they messed up my order. I just didn't like the fact that they didn't take their time to make the drink. The piece of glass in my drink is extremely dangerous and I could have choked on it. Please retrain the employees on the basic health standards. Photo is listed. read more

The Coffee Bean & Tea Leaf - Piece of glass in my drink. - Coffee & Tea Near Me - Santa Monica, California

I had to give a one star, but it's a zero stars place!!!! This place was awful!! The customer service was horrendous!!! The two people at the cash register were more preoccupied with chatting with one another. Then they forgot to give us the banana muffin. Once I asked for it they just bruised me off and this older girl with a heavy accent told me rudely that they were preparing it. I had to go back to the counter and show my receipt to get it. They had no cold brews, and once I got my London Fog, it was the wrong drink. Worst place ever!!!!! read more

THE BEST LOCATION AND THE BEST COFFEE YOULL EVER HAVE I wish there was more coffee beans around then Starbucks because I usually go to Starbucks at a convenience and coffee Bean is 1000 times better Recommend the sugar free vanilla latte with almond milk to save calories and fat and still it's DELICIOUS !!!!!!! read more

It is conveniently located on the Santa Monica pier and if you are thirsty, very likely to stop by here. But don't. 1. Long lines To get a cup of coffee and iced tea, I had to wait over 8 mins. Not just because there were many people, but mostly because the service is slow. 2. Not good drinks It is hard to find $4 bad cup of coffee, but I found it here. Iced tea was too sweet, had to throw away after just one sip. All in all, get bottled packaged drinks if you are thirsty. They do have a good location, so no matter how bad, they would always have tourists and other people who are passing by to stop here to sustain their business. Lucky them. Location, location, location! But again, don't order anything that isn't already packaged. You will regret it. read more

B. wanted coffee so he picked this place. Took forerver for him to get 2 drinks. Iced coffee and Green tea iced tea. My green tea iced tea was just ok, nothing special. read more

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This one on the Santa Monica pier was pretty small but not too crowded. I order a mocha and it was pretty sweet, couldn't finish it all. I ordered a 12oz and I got a 16oz so idk if they only had one size or what. We visited another location in a shopping mall and I didn't like the latte with cookie butter either. read more

No frills spot, no tables & stuff due to COVID protocols but interior was clean, service was fast & most importantly- straightforward double cappuccino was perfect! read more

It's okay, nothing more nothing less. Nice service and what you expect from a local coffee shop. I was visiting from out of town and wanted to try a local coffee shop in the area and I ordered a mocha latte which wasn't that hot but the latte was ok. I didn't get the chance to try other items from the menu. read more

The Coffee Bean & Tea Leaf - a person holding a cup of coffee - Coffee & Tea Near Me - Santa Monica, California