Great location on North Scottsdale and easy to navigate. The ambience is really great and mainly filled with office crowds. Staff is amazing and helpful with you needs. Lots of space to sit down, quiet most of the times, but mainly, extremely clean and comfortable. Definitely recommend coming here at least once. Special Kudos to Anastasia for helping me with my order. read more

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Such warm and kind customer service every time I'm here. This staff definitely goes above and beyond to make sure their customers don't feel like numbers super appreciate. They're always looking for ways to save money with promotions and ensure the quality of consistent flavors. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Scottsdale, Arizona

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I frequently visit this location but mainly drive thru. The service is always great, food items are fresh and drinks are always delicious. The employees that take the orders are lovely and always chat with you at the window which I like. I'm sure the ambiance is nice inside - it smells so goood from the drive thru. read more

I've been coming here for the past 6 months, more now that the one further down N Scottsdale closed. Their quality of drinks has always been better and the service is nice. I've only been in the lobby twice but it seems well kept and it's quite large. Got this drink on "Day 9" of their deals so it was $5 :). I definitely recommend getting the app, it gives offers randomly throughout the week whether it be 2 for $10 any size, $5 large or $5 any size, etc. Jess helped me out today read more

The Coffee Bean & Tea Leaf - Caramel ice blended - Coffee & Tea Near Me - Scottsdale, Arizona

Nothing has changed at this location despite giving constructive feedback that can help everyone. It's so frustrating when one has to keep asking for sugar, stirrer and milk to add to the drip coffee. We understand that it is not there to prevent wastage but they need to ask at time of placing your order, what the customer wants. By the time, we even get the coffee and start drinking it, it's ice cold. This location has gone downhill very fast and it's sad. Restrooms had tissue papers everywhere and bins were full. So many baristas and employees but nobody can cope up with hygiene or service. Had to wait 5 to 7 minutes just to place a simple order. read more

I came here today to get a glass of ice tea. All I got was ice! In fact, the last two times I've gotten drinks here that's all I've gotten is ice. So I'm gonna go back to Starbucks where I actually get something to drink in my cup! Other than ice! read more

Would not recommend because of the coffee taste, price and inaccurate menu. Also 90 cents for almond or oat milk. We went out of the way to come because their site advertised coffee with boba but when we arrived the barista said they don't make that anymore but couldn't really explain why. I ended up getting Vietnamese coffee but it didn't really have the strong/sweet typically viet coffee flavor - was more just a vague brewed coffee taste. 2 stars because my mom liked her coffee (mocha w/ creamer I think) and because they offer vegan pastries. I didn't try one so I don't know if they're good pastries but I am happy they offer it. Also the drive through seemed crowded but still our drinks came out fast. There was lots of seating and they sell coffee related goodies (tumblers, ground bags, mugs etc.) which is nice. read more

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Previously loved this location. Have been a frequent customer since Spring 2024. Management changed a while back and since then, so has a lot of the staff. I used to LOVE their staff -- Riley, Rose, etc. they were kind and offered that "small town" customer service feeling. They knew me, my dog, our orders etc. They seemed genuinely happy to serve people. The new staff is often inconvenienced to assist. There's a specific gentleman there now with a nose piercing who is quite curt and abrasive. Recently he scolded me for a mobile order that "you didn't pay for that" when referencing a modification that I did in fact pay for. I don't mind clarifying or asking questions, but he often talks at you instead of to you and seems frequently overwhelmed by doing his job. I showed another worker that I did in fact order what I asked for and said "he's just always so irritated" and the workers smiled and kind of shrugged acknowledging that the comment was normal and understood. I just can't understand why anyone would work in customer service if they don't understand how to serve customers -- especially first thing in the morning, which sets the tone for the day. I'm hopeful they'll be able to hire and retain more friendly and upbeat staff in the future. read more

Easy location right on Scottsdale Road with plenty of parking. Nice inside seating with outlets for your laptop, but sometimes they have staffing challenges so the inside is closed and it's drive-through only. There are some outside tables. Walk a short distance up to Randy's Donuts and grab an apple fritter and bring it back. read more

The Coffee Bean & Tea Leaf - If there's patio furniture outside, the inside is open. That's my theory anyway. - Coffee & Tea Near Me - Scottsdale, Arizona

This was the first time I tried this coffee spot, though there are several locations near me. I signed up for their rewards program and was granted a free baked good. On my first visit, I ordered a salted caramel latte and it was pretty sweet, but good. Drive-thru wasn't too busy and the cashier was friendly. On my second visit, I ordered through the app and got a blueberry scone. I parked and walked inside and it was ready at the counter. It wasn't very sweet, it was almost savory to a degree but I enjoyed it with my morning tea. This is a good choice for drinks and pastries and I would return. read more

The Coffee Bean & Tea Leaf - Muffins & SconesBlueberry Scone - Coffee & Tea Near Me - Scottsdale, Arizona

Terrible customer service! I drove up on a rainy Sunday morning at 6am when Google maps and their doors say they open and the worker was outside smoking so I left to go get a donut next store to give them more time to open. Came back and drove through the drive through at 6:10am and they wouldn't say anything so I drove around and was standing at the door and 2 employees inside were ignoring me and pretending like they didn't see me and their doors were still locked. I just wanted to know if they would be opening soon since I prefer their coffee over Starbucks. I guess that's not the case anymore. read more

Service was extremely slow! I was 15 min early for my appt around the corner, so I decided to grab a drink. Placed a mobile order and it said it would be ready at 8:59. Appt was at 9. That's cutting it close. Watched someone pull into the drive thru and left with their order maybe a minute later, so I got in line at 8:57. Only 2 cars ahead of me. Get to the box at 8:59. Give my name and he just repeats it back and I said yes. And I waited, and waited. 3-4 min go by and a female voice says "sorry about the wait, what can I get you." So I repeat that I'm picking up a mobile order which I told him and then he disappeared. She apologizes (thank you) and says yes, I see it here. So I pull around. Other car is still at the window. They get their order and drive off. I can see in the window and male employee walks over, looks at something, think it was the order board. Doesn't even acknowledge me at the window. Girl comes over and gets some food item into the microwave. She eventually walked around him, and brought me my order. It should not have taken 20-25 minutes for me to get my order. Looks like I won't be stopping at this location before any future appointments. I was almost 10 min late, but thankfully was able to text and let them know and they were very understanding. read more

Great drinks, great workers who are awesome people! Service is always quick and they update you on when you're getting everything or if there's a small wait. When I come by, I've had someone with blue hair take my order and make my drink, and they're always so sweet! Makes me look forward to my Monday coffee after my shift lol read more

I visited at 12 PM on a Thursday. I ordered a toasted bagel with cream cheese in the drive-thru. I get all the way to my destination and find they gave me a microwaved roll. I don't understand how you cannot tell the difference between a role and a bagel. I was planning on this bagel being my lunch now I get to put cream cheese on a roll. Yippee for me and I'm also out nine dollars!!! could I drive all the way back and get it fixed yes but that would cost more in gas these days and then just sucking it up and eating the stupid roll! Very disappointed! I called the store, they claim it's a "bagel bun". I am sorry. but there is NOTHING about this bun that even remotely resembles a bagel. It was soft, fluffy, and tasted absolutely nothing like a bagel. She did offer to give me a free drink and bakery item for next time. I for sure won't be ordering a $5 "bun"!! read more

The Coffee Bean & Tea Leaf - roll - Coffee & Tea Near Me - Scottsdale, Arizona

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So unprofessional! Long hair hanging down on Barista. They touch their hair, face and money then serve customers.Street clothes rather than uniforms. Unfriendly! read more

First-time customer at this location and first time using the mobile app. Unfortunately, the experience was disappointing. When I arrived, I overheard an employee mocking one of the four mobile orders I had placed. When that particular drink was set out, I politely asked if it could be made as specified in the special instructions. The employee flatly said, "No," and walked away. I then asked another staff member for help, and she told me I had ordered the drink incorrectly and that fixing it would take a while. When I asked her to please make it as requested, she responded that she needed to prioritize other customers. There were three employees working, no line inside and a short drive through line, but none seemed to have any sense of urgency or concern for customer service. This experience left a poor impression, especially for a first-time visit. read more

I'm giving a 3 star review not because I didn't enjoy the coffee but because I didn't get a chance to taste it. I'm not a huge fan of drive thru coffee, I like the customer service interaction, which you can't really get through a drive thru. Inside the lobby, you can not only have more opportunity to interact with the team members but you can spend some time reviewing the menu, & maybe even take a seat. Sure, the menu is online but for me, that is sometimes not enough. I could have waited the 10 mins for the lobby to open but (1) I haven't been here and don't want to seem like a creeper & (2) in 10 mins, I could be at another coffee spot, that is local business & go into the lobby & interact with the team members. I'll give it another try on another day when the lobby is open read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Scottsdale, Arizona

Nice, newer building off Scottsdale road. Drive thru was quick and easy. Staff working were efficient. I got a medium hot mocha latte and the price point was decent. The drink itself was just okay though, a little sweet for my liking but definitely not the worst coffee out there. I'd stop by coffee bean again if it's convenient, but I wouldn't necessarily go out of my way for it. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Scottsdale, Arizona

Definitely wont be coming back after being told "well now you know how to order correctly " so rude. Especially when i said the drink right. When you read the menu or opening the app there is no drink actually titled "tiktok drink" the title of the drink is a vanilla dry iced americano. Ive ordered this drink a billion times and shes the only one that doesnt realize thats the name of the drink. This girl always has some attitude too. She shut the drive thru window on me twice while i was still talking. Once when i was clarifying the nasty drink she gave me the first time and second time being to ask her to remake the drink half sweet like i asked the first. But no. She makes it disgustingly sweet and i couldnt even drink it. Then she proceeds to give me a lesson on how i should be ordering correctly and how i am being confusing. I hope she sees this and learns how to correctly listen and read. I put some screenshots so she could learn the menu. Clearly the drink is called a vanilla dry iced americano. And for fun i tried searching "tik tok drink" on the coffee bean app and look at that, no drink came up! read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Scottsdale, Arizona

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This is my favorite place to get coffee but I was kinda annoyed today. They messed up my order and all I got from Teagan was a "yeah sorry" and she hung up before I could even say anything. As someone who works at a cafe I understand mistakes happen but It was just weird. read more

Regarding 16420 N. Scottsdale rd, Scottsdale AZ This is the absolute last time we will be trying to go to this store. There are no signs up whatsoever, that say it is open until a certain time, there is no sign that it is drive up only. We get to the store at 1:45 PM, and the doors are locked, chairs are on tables. But it appears the drive-through is open. But nowhere in front of the store does it state this as what is going on. This is the third or fourth time we have encountered this problem with this location. we will not be returning back here. They really need to do something about letting their loyal customers know what is going on with this location. If they can't handle it, just close it. Why is it that if the drive up is able to be open, the inside of the store can't be? Plus on their website, it says they're open till 7 PM. read more

Great coffee . Also don't forget to download the app to get points. Has a variety of drinks. Has a drive thru. read more

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I've had The Coffee Beans coffee before. It's decent, but I will say, pastries from TGTG and underwhelming. Not sure I'd rush back for coffee or pastries. read more

The service was excellent, but my vanilla latte did not taste that great. Drive thru was great. Not sure why my latte tasted so blah. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Scottsdale, Arizona

Always a crowd pleaser. Great place to hang out with a good book and delicious americano. Outside, umbrellaed seating is nice especially as the weather gets a little cooler. read more

The Coffee Bean & Tea Leaf - Iced Americano - Coffee & Tea Near Me - Scottsdale, Arizona

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We have been visiting this location for a couple of years now. It is nearby our house and we walk our dog there. Today we had a very strange experience. When I walked into the lobby, there was no one behind the order counter and one of the 2 baristas preparing coffee for the drive-thru window said they would be with me shortly. I stood there for about 10 minutes when someone came out from the back with a couple of printed paper signs that said lobby closed from 9 to 11. It was about 9:10 when this happened. That same person came back behind the counter and took my order and said that they were very busy. When my order of ice tea and water came I had to remind them to get a couple of muffins that were in the order that they had forgotten to include. I picked up my drinks but couldn't carry the muffins so I told them I would be back in to get them in a moment and they said OK. I placed our drinks on our outside table and when I trued to get back in the lobby to get the muffins, I found that the doors were locked. I had to wave to get their attention and someone noticed me and brought my muffins outside. At that point, one of the baristas came out and put Orange cones in front of the drive-through entrance. As they walked by me, I said I needed to get napkins and since she was locked out she had to wave someone down on the inside to let her back in. As we waited I asked her why they were closing and she said that they had to take their lunch break. When the door was open ny someone by someone inside they handed me napkins. Why they were closing the location and she said that they needed to take a lunch break. As we sat and had our muffins and drinks we saw several people drive up only to find the drive thru lanes blocked and the doors locked. My question is why would all three of the people take a lunch break at the same time at 9 o'clock on a Saturday morning? Something very strange was going on here and my wife and I speculated that maybe the employees were upset with ownership and Locking the place down in revolt. No matter what the rational was it was a very strange and offputting experience and not a good way to do business. We will not be back ! read more

Bye Bye forever - I will NEVER visit this place at any location again .When I went through their drive through "after" I paid she said I cannot be served if I "do not wear a mask in my car" . Um no thank you - you aren't an essential business for me and even if you were I wouldn't go now - Not Now or Ever again read more

The Coffee Bean & Tea Leaf - the front of the building - Coffee & Tea Near Me - Scottsdale, Arizona

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I was so excited to learn The Coffee Bean has a boba milk tea drink. You can get boba with the ceylon black tea or a latte. I am a tea drinker so I opted for the ceylon milk tea. You can choose what size you wanted so I chose the smallest size possible. I had to try it out first before committing to a bigger size, ya know? Oh my, I'm so happy I got the smallest drink possible because it was nothing that resembled a boba milk tea. The tea itself tasted like water and brown sugar mixed together. There was a tea flavor but it was so muddled with the sugar and water. The boba texture was okay but it was clearly a packaged boba so the texture was inconsistent throughout the drink. In other words, it wasn't fresh boba. Also, they didn't have boba straws so I had no way of drinking the boba until I got home. I can't say I will get this drink again. Intrigued by the matcha drink I saw but I'm a little fearful to try. read more

The barista taking our order was extremely rude and getting annoying and clearly was getting flustered and overwhelmed just by us asking a couple questions about the coffee- blatantly said for us to hurry up, even though there was no one in line behind us and it was our first time trying coffee bean. The coffee also hurt my stomach so I couldn't even finish it but besides that the customer service was horrible and we won't be returning. Maybe don't work at a coffee shop if you get overwhelmed by someone asking you a question about the drinks. read more

Cute little coffee shop. Wanted my latte in a mug with art not in a To go cup. They have wifi so you can bring your laptop to do work here. read more

I'm so happy to have found them in AZ. Unfortunately, they are far (very) and few. I love Vietnamese coffee and this is the only franchise besides Lee's in the Bay Area that serve it. I love the sweet and rich drink. I wish you had locations in Chandler or Gilbert. read more

Nice convenient drive-thru off Scottsdale/Frank Lloyd, with a solid menu of drinks and cafe food offerings. While I would absolutely go back for coffee, overall the flavors are just not always my cup of tea. I've had the coffee and a few of the specialty drinks, like some of the thai-inspired concoctions. They've been either a little too sweet for me, or if I omitted sugar, the coffee doesn't quite stand out compared to alternative shops. For the price, I would be more inclined to grab a gas station coffee (which I actually like - Circle K has stepped their game up). This location is right by mom's house at Kierland, and the back street leads right into that parking lot. So, from a personal perspective, I am sure I will be back, and I hope to be pleasantly surprised on a future coffee run. read more

This is one of my favorite places to grab coffee. The staff is always nice, quick, and does not drown you with small talk. The inside and patio offer a great ambiance and it is also a great place to work remotely. Highly recommend the iced americano with vanilla. read more

The Coffee Bean & Tea Leaf - Iced AmericanosIced Americano - Coffee & Tea Near Me - Scottsdale, Arizona

Decided to try something different from my usual morning coffee routine and checked out this place, The Coffee Bean and Tea Leaf. Arriving around 7am the cafe was pretty quiet, but that was to be expected since they've recently opened. The setup was comfortable and immediately gave me the urge to sit and read a book. The one thing that lacked was a morning greeting or hello from the staff. You figure that being a new establishment, the employees would have a little more enthusiasm. Overlooking the lack of hospitality, I ordered a café latte. I'm pretty committed to the "other guys" so this was my first time trying anything. The coffee was descent, not overly strong, subtle, and I don't think I'm going to have to worry about coffee breath or tremors later. I'm pretty sure I'll go back to study at some point. It's worth trying if you've never been to The Coffee Bean and Tea Leaf. Pros: -Avoid the hustle and bustle -Great for reading -Comfy chairs and tables Cons: -Not the friendliest staff -Very few outlets, so charge up before you go -For the new customers like myself: you may need to order a few extra shots if you need a caffeine boost read more

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UGH ! I drove 25 minutes from my house to CB because I after a crappy day I needed my comfie hot drink. I ordered a chai tea latte, TWICE requesting whole milk at the drive thru window... DAMN. The guy absolutely said ' yep! Whole milk ! '. After I left and my drink cooled enough to sip it: SKIM MILK ! Are you kidding me? WASTE of a trip. This location never gets my drink right. I only went here because the Gainey Ranch location was closed. Terrible service! How do I twice request WHOLE Milk and they give me skim ... read more

super fast and extremely polite. Sara was friendly, courteous, and efficient. Their ice blended drinks are great

I joined the drive thru line at 9:50 and got to the speaker box at 10:25!! It shouldn't take this long, once I got to the speaker box it was more waiting for anyone to take my order. I can understand being busy, but 30 minutes to get my order is crazy!!! read more

The best iced vanilla coffee I've ever had and such an amazing price! Also the service was so quick and friendly! Highly recommend!

This coffee bean is not great. Their customer service has always been blah here so I typically avoid them, but I went in for a latte and it was awful. The latte tasted like chemicals. I thought it was maybe just not being used to the soy milk or powder or something but after a few more sips, something was really off. I took it back and asked them to make another and again it had the same taste. There's no way that was the taste of soy or their powders. I just left and threw out the coffee and went to starbucks where I knew I'd get a consistent drink with good service. What I also didn't like about this place, is when I walked in to get my drink remade. It took them a few minutes to get to me when there was no line inside, and no one waiting for a drink inside. They had like 4 people working just for a drive through window. Starbucks would've had two people managing the drink and the window. I thought it was a complete failure on their part. I used to be a very loyal Coffee Bean customer to the one on Cave Creek and I've tried to continue to support this chain but I no longer can after this experience. read more

ordered an Apple fritter this morning and found a black hair on it... service was great but place was not sanitary. Tables were full of crumbs and sticky but had signs on top that said "this table is sanitized".... read more

The Coffee Bean & Tea Leaf - a cinnamon roll - Coffee & Tea Near Me - Scottsdale, Arizona

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