As a longtime customer of Alec's Shoes in Nashua, the experience I had today was incredibly…read moredisappointing. Over the years, I've spent thousands of dollars there and referred numerous family members and friends because I believed they stood behind the products they sold. Unfortunately, that trust is gone. I purchased a pair of Clarks on May 9th specifically for an upcoming vacation. After wearing them ONCE to dinner, I realized they were too snug and needed a wider size. I returned to the store June 9th with the original box and receipt, fully intending to exchange them for the exact same shoe in a wider width. The only issue? The soles showed the slightest amount of wear from being worn once. Despite the fact that I was requesting an exchange--not a refund--and despite what I believed was compliance with their stated return policy, I was told the shoes were no longer in "new condition" and could not be exchanged. How exactly are customers supposed to determine whether a shoe is truly comfortable and fits properly without wearing it beyond a few steps in a store? Shoes often feel different after an actual outing. Refusing to exchange a pair that was worn once for a few hours is an unreasonable policy, especially for a retailer that charges premium prices. I have never minded paying more for quality footwear and good customer service, but this experience demonstrated a complete lack of flexibility and customer appreciation. They clearly don't value their customers and don't care about anything other than making that initial sale. There are plenty of other shoe retailers offering the same quality products with much more customer-friendly return and exchange policies. After years of loyalty and thousands of dollars spent, I can no longer recommend Alec's Shoes and would caution others to carefully consider their return policy before making a purchase. If you wear the shoes even once to determine whether they actually fit comfortably, don't expect any accommodation if they don't work out. **I was so surprised by the way they handled the situation that I took photos of the exchange to share with this review**

I love Alec's shoe store. I started going about 11 years ago. To the store on Main Street. I still…read morego to the new store. I originally brought my grandsons for their shoes. But after that I started getting my sneakers there. And now the majority of our family and a few friends go there too. It's great! Tim's of choices. Excellent customer service. They will size your feet. Which is great especially if you have children. 5 stars isn't enough!! Alec's all the way.

I went to order shoes 2 different times this week. And unfortunately, even though you keep sending…read moreout emails, your website does not work super irritating, you should really get that fixed. Such a huge company and you can't get online to order shoes. So I decided to call the store and she could barely hear me, and she was searching for the shoes. And it was painful, so fix your website. So people can get online since the whole country shops. That way now thank you!!! !!

I placed an online order and it said it would be ready around two hours for pick up. I arrived at…read morethe store approximately three hours after ordering and it was pretty jamming with customers and the store looked really clean and had a humongous shoe inventory. I proceeded to get in line and was only the third one back and when I got to the cashier she was so friendly and welcoming and even the second cashier said hello so, I gave her my name and what I ordered and order #. They could not locate my order and at this point the manager came up to the registers and the cashier brought it to her attention. After all three looked behind the counter and could not locate it. The cashier and Manager both went out onto the floor and located the right shoes and brought them to me. I checked them out in the box they were the correct Skechers and off I was. Great experience with a small hiccup that was corrected perfectly. Highly recommend this store.

Coming from Boston, I think this Premium outlet is great since it's tax free all year long. We got…read morefound really good deals at Coach, MK, Bloomingdale's, and Coach. They also have other popular stores including Saks Fifth Avenue, Nike, and Boss. The outlets are the place to go for the best deals. For the negatives, the food court is pretty sad, it only has a coffee shop, a pizza restaurant, and chicken restaurant, and a small Indian restaurant. We got food from the chicken restaurant and it was disappointing. Also, it was a hot day and there's not too much shade besides going into the stores or the food court. Overall, I like the Wrentham Village Premium Outlets more in terms of their layout and larger store selection, but would recommend going here if you plan on making large purchases to save on the tax.

This was a great outlet shopping experience! It was very quiet on a weekday afternoon, and it was a…read moregreat experience strolling through the various shops. There is a large selection of big names here including Nike, Calvin Klein,and Le Creuset to name a few. We found some great bargains at Nike and also found some great kitchen items at Le Creuset. There is a Lindt store here too for all your chocolate needs! We definitely paid that a visit also. I was also surprised at how friendly and knowledgeable all the staff were at the various stores. The staff at Le Creuset really seemed to understand their products very well. We did not eat here, but there is a small food court. Restrooms were quite clean and well-kept. Overall this was a great shopping experience!

I participate a lot for running events organized by Millennium Running, but there store is all the…read moreway in Bedford, Nh. This is so much close and I'm quite happy with the selection of running products they have! Light gear to help run at night is a requirement for Ragnar Relays and they have it all here for that. Definitely going to come back here if my company participates again. Also, I learned a lot about my feet because they have a scanner to look at every angle of your feet to know the best shoes for it. I'm on hiatus for running right now until next year, but this will always be my go to for anything running in the near future. Also, they have energy gels as well! Staff was super friendly and helpful too, didn't try to sell me anything, just explained and helped when needed.

Just got diagnosed with foot arthritis and my doctor advised that I should get an insole insert. I…read morewent to Fleet Feet in Nashua and was helped by Ben, he was very knowledgeable and very supportive and specific about my feet. If I didn't know better I would have thought he was a foot doctor himself. He knew about the inflamed tendon in my foot and suggested physical therapy. He tried 3 different pairs of sneakers and 2 different insoles , he then trimmed the insole to fit the shoes and they were perfect. I would recommend this Fleet Feet location Excellent Job!!!!

Beautiful selection of quality products, and the owner obviously has a passion for the business…read more We bought 3 beautiful wool blankets by Pendleton here and they were a great price.

Service, selections, value all 5 stars. A great browsing place leather goods especially. Had the…read moresame owner for over 60 years.

The local shoe store where if they don't have it, they can find it! I've replaced sandals a decade…read moreapart in the exact same model here. You can't beat that if you are stuck on old favorites!

Unless you're looking for something like Jimmy Choo platform stilettos, this shop, located off Rte…read more 101A in a converted bank building, is a great little place to find some great shoes for men, women and kids. They carry a decent selection of the good-quality brands most everyone up here wears, like Dansko, Born, Keen, Clarks, Ugg, Converse, Merrell and Teva, and while you can sometimes get a better price online, it's lovely (and worth it) to be able to try things on. The staff is available, but doesn't hover, just like I like them, and they always greet me as soon as I come in the door. Catch them on one of their frequent sales for the best deals, or check out their clearance rooms for up to half off. I was just there today picking up a pair for winter during their anniversary sale.

They left their location in Nashua off of exit 6 from DWHighway…read more Will reopen on Amherst St soon. Great store with identifiable fabric like cotton. Sales are good. Quality... the best! A lot to see and choose from. Never disappointed.

Great outlet with lots of selection and good deals! Conveniently located, off the highway.read more

Everything is great now the owner made things right and I am happy with that so I give this Company…read more5 stars now and I will definitely do more business with them down the road If they have anything else I am interested in. Unfortunately it won't let me delete the other photos of the old review out but my review is changed to this new review for the owner making things right with me after intially being blocked for NO reason at all.

I'd give it zero stars if I could. I walked in and it smelled horrible. Really bad. Folks loitering…read morefrom the bus station across the street came in wearing just underwear and pajamas to use the bathroom and get out of the heat. They brought some funkiness in with them. The place is CLUTTERED with stuff. No wonder it smells so bad - there's no way it can be cleaned. You can hardly walk thru the racks. 5 years ago this was a nice, clean place to visit...now they have all the really nice clothing hanging on the walls and the cheap stuff out on the floor and it is a waste of time. It literally stinks and looks like the city dump spilled out across the floor.

I purchased quite a few items for my grand daughter as we are headed to Florida soon. When I got…read morehome an item was not in my bag however it is in my receipt. I called the store only to be met with hostility and down right rudeness.

I went to the Nashua DW store and a nice man named Mike helped me find my way and was super kind.read more