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    The Dog Stop - The Colony

    5.0 (3 reviews)
    Open • 6:30 am - 7:00 pm

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    Response time

    9 hours

    Response rate

    100%

    Services - The Dog Stop - The Colony

    Bath and groom only

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    6 months ago

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    4 months ago

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    8 months ago

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    Paw Oasis Pet Resort & Spa

    Paw Oasis Pet Resort & Spa

    (7 reviews)

    We boarded our Bernese Mountain Dog puppy, Drako, at Paw Oasis from August 1-10 and paid…read moreapproximately $930 for his stay and related services. A nail trim was performed on his final day. After pickup, we discovered bleeding around multiple nails, and Drako was limping and having significant difficulty walking. The following day, Dr. Peter Bone at Lewisville Animal Hospital physically examined Drako and documented in writing that "all toenails were cut beyond the quick and painful to touch." He further stated that, in his professional opinion, the toenail trim was too aggressive and was the cause of Drako's limping. Drako required veterinary treatment and pain medication, resulting in a $188.40 veterinary bill, and his limited walking continued for days afterward. Paw Oasis conducted an internal investigation, reviewed available footage, spoke with staff, and communicated with the veterinary office. To their credit, management spent considerable time reviewing our concerns and told us they provided additional training and observation regarding nail-trimming procedures. However, Paw Oasis ultimately declined responsibility, stating that no bleeding or discomfort had been observed while Drako was there or at pickup and that he had additional activity afterward. At the same time, Paw Oasis acknowledged that his nails may have been trimmed "shorter than was ideal" and later stated that the nail trim "may have left Drako's nails more sensitive" to activity after leaving. After their investigation was completed, I specifically requested reimbursement of Drako's documented veterinary expenses, a refund related to the grooming/nail-trim service, and an appropriate partial refund of the boarding charges. Paw Oasis declined those requests and confirmed that its final position remained a $20 account credit for the nail trim, which I declined. I understand that businesses need to investigate complaints. What I cannot reconcile is Paw Oasis's conclusion with the written assessment of the veterinarian who physically examined Drako the following day. Unfortunately, this experience and the way it was ultimately resolved eliminated the trust necessary for us to leave Drako there again. I'm sharing our experience so other pet owners can make their own informed decision.

    I've taken my dog Jett to Paw Oasis for over 2 years. They've used him in marketing--on their…read morestorefront and online--without ever asking for anything in return. But when he was seriously injured under their care on April 18 (required sedation, stitches, and $1,400+ in emergency vet care), they showed no urgency or accountability. I wasn't contacted until almost an hour later. The explanation? "He may have run into the fence." I was told a claim would be submitted the next day (April 23). Three weeks later? No claim number, no adjuster, and no proof it was even submitted. After several follow-ups, their insurance rep admitted there was a delay--but no one took responsibility. No apology. No action. The same dog they proudly used in marketing meant nothing when it came to doing the right thing. Paw Oasis failed Jett--and failed me as a loyal customer. Pet owners: ask yourself how they'd handle it if your dog was the one hurt.

    The Dog Stop - The Colony - groomer - Updated September 2026

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