Chris, I wanted to tell you I really appreciated the care you and your team gave Jasper. The…read morepictures and videos were great! It helped me know he was being loved and cared for! You provide a wonderful service and I wish you continued success!!!

So so grateful for Chris!!!! She's kind, flexible and takes such good care of your babies while you…read moreare away. I am so grateful to have found her and I highly recommend her, you can rest, assured, your baby will be well taken care of!! - Namita

We've had training, used their daycare, and had grooming done at Woofbeach Cove in Glen Ellyn. We…read moreare very happy with all the services we've had and our pup really likes the people there.

They are always so polite and make time to clip my dogs nails! I just made an appointment for…read moregrooming

Update 3: I filed a BBB complaint. The business responded with false claims that I harassed the…read moreowner on social media and LinkedIn and cited an employer I have never worked for. They are now threatening legal action. I stand by my posts and have not made any false statements. TO THE OWNERS RESPONSE. Don't be sad about my review--be disappointed in yourselves as business owners. Do better. Everything written in your response directly contradicts what I was told in person. You stated that multiple attempts were made to contact me regarding this incident. That is false. No one contacted me at any point. Management only became aware of the issue after I reached out. You also claim my dog was properly cleaned and reference video footage. If such footage exists, please share it--you have my email. His condition upon pickup clearly indicated otherwise, as I spent 45 minutes cleaning feces from his paws once we got home. There is also no reasonable way this could have been "missed." My dog was wearing a large winter jacket that required staff to handle and touch all four of his paws in order to put it on. Staff were taking an extended amount of time before bringing him out, and another employee stepped in to assist with getting him ready. Given that level of handling, it is not credible that feces covering his paws went unnoticed by anyone who was paying attention. Regarding the padding, two staff members explicitly stated it was part of his care due to concerns about him falling as a senior dog. That representation was a key factor in my decision to purchase the Pawdemics service. Lastly, I appreciate the advice suggesting veterinary boarding. However, that recommendation could have been communicated during intake, during follow-up calls, or after I paid for an evaluation. At no point was this raised as a concern. You had no issue accepting my dog despite him being partially blind, deaf, and showing signs of dementia--until after something went wrong. Your response continues to contradict what was communicated to me in person. Again, if you have additional information or footage, please provide it via email. I am absolutely disgusted with this facility and my experience here. I was convinced to place my dog, Tito, in their "Pawdemics" service after being told he would receive constant surveillance and that it would be best for him as a senior dog. I was also promised a padded room for his comfort and safety. None of this was true. The room they described to me is apparently under construction, and instead my dog was kept in a cage with no padding anywhere on site. When I picked him up today, his paws were filled with chunks of feces. I was told he had an accident and that staff had cleaned him up -- clearly, that did not happen. I spent 45 minutes cleaning him myself once we got home. I don't understand how something like this could be "missed." When I raised my concerns, the general manager repeatedly stated that they have other dogs and cannot watch him consistently. If that's the case, why am I paying extra for a service that was sold to me as individualized, specialized care tailored to my senior dog? The explanation directly contradicts how this service was marketed. I asked to speak with someone above the general manager and was told there is no one -- that the owner does not interact with clients. That response alone speaks volumes. This was a complete misrepresentation of services and a very upsetting experience for both me and my dog. I would strongly caution anyone considering this place, especially if you are trusting them with a senior or special-needs pet.

Within just a handful of times of using the daycare service at DePAW (after 4+ years using a…read moredifferent doggy day care, weekly, without incident), our dog got bit and injured by another dog while under the care of DePAW, a bite that tore her ear, damaged tissue and wound up requiring her to be sedated and given stitches. When they called us to tell us about the incident, DePAW told us that another dog had 'overcorrected' ours, when she tried to play with a dog that didn't want to play with her. A professional dog daycare service needs to have the experience and knowledge to separate dogs before this happens - most often bites happen with uncomfortable dogs, not aggressive ones. It's clear that the other dog was uncomfortable in the situation they had the dogs in, and our dog got the worst of it. We feel this was a preventable accident and likely a result of either staff not recognizing the energies of the dogs under their care, or them taking on more dogs than they can handle at one time. A dog who is uncomfortable enough to seriously bite and injure another dog should not be in the same room as a playful dog who wants to initiate play with others. Perhaps even more disappointing on a personal level was the conduct of DePAW in the aftermath, and how transactional and impersonal our interactions with them have felt. When calling us to tell us what happened they never apologized for our dog getting hurt there (I am sure this is a liability thing they are trained to do) and they did not follow up afterwards to see how our dog was doing. We only heard from them after we sent an email expressing disappointment a week later - we did hear an apology then, to their credit. I'm sure we've signed a waiver giving away all of our rights in terms of compensation and vet bills, so we didn't even try to ask DePAW for help with the hundreds of dollars of medical bills we have incurred due to this incident, but they didn't even waive the $35 daycare charge for the day she got hurt. I guess a dollar is a dollar. I don't think I've ever taken the time to write a negative Yelp review when we've had a bad experience, particularly with local businesses, but given this experience I don't feel like DePAW is necessarily a safe or caring place to leave your dog and so for that reason I feel that people should hear our experience. Again, we've taken both our dogs to a different doggy day care for 4+ years on a weekly basis and always felt they were safe and well taken care of by people who were attentive and cared for the wellbeing of our pups. That's not at all how I've felt interacting with DePAW - it feels very much like they care about your dollars, not your dogs. I can't speak to their other services, and I'm sure there are people working here who truly love dogs, but I'd strongly recommend you look elsewhere for safer, more caring and less transactional daycare options.

We found early on that our dogs and ourselves are more comfortable close to home. You can't get…read moremuch closer than your own driveway! This team is exceptional, timely and compationate. The groomer will brush their teeth and help our pups feel comfortable.

Unfortunately, this groomer is not accepting new customers! Must be a good groomer, I guess. Today…read moreis October 15, 2020 just to alert others.

They are awesome!! My dogs and cat just adore them! They are reliable and trustworthy! My fur…read morebabies are always happy when I come back from a business trip! They were even able to help out in an emergency situation! Highly recommended!!!!!

We became acquainted with Jan's Pampered Pet Sitting rather by accident when a prospective…read morepet-sitter couldn't watch our cats when we were leaving on vacation. She referred us to Jan's, and we've never looked back. For our first "get acquainted" visit, she arrived with a clipboard and professional form to get info on our cats, likes/dislikes, where their food, water bowls and litter pans are located, name of vet(s), health/medical questions, what to do in case of a pet emergency. And then info about us and our house--alarm system info, newspapers/mail brought in, etc. We were bowled over with her professionalism. And they're bonded and insured. For about 12 years now Jan has watched our pets, and is always available--even on the rare but unavoidable short-notice need. She lets us know of her vacations well in advance so we can plan accordingly. Jan's business is as good as it gets, and reasonably-priced as well. She's a treat, and we're glad to know her!

We have been using Dogs Run the Fox for almost a year, and we have been very impressed. We have two…read moredogs, including one that is super outgoing and one that is afraid of his own shadow. Brett and the other walkers are great with our dogs and their different needs and personalities. Brett is always responsive in communication and is great at letting us know if one of the dog's behavior is off, like they are sick, or if something else is needed. The different time options allow for flexibility, which is what we need for our schedules, and the prices are excellent for the service provided.

Brett and his team are awesome! I got a referral from a neighbor when I moved into my townhouse and…read moreit has been so helpful. Since moving, I do not have a backyard for my Aussie's to run around in and one of them gets a little stir crazy the days I work. Having her run with Brett a few times a week really helped.

Christine was the best person to help me train my 1-year-old. There are so many ways that training…read morecan be done, but Christine used positive reinforcement that was paced just right for PennyLane AND me! Don't look any further ... Christine is the one to call!

Christine was fantastic. Easy to work with really cared about our concerns with my high energy…read moredog.. She followed up with my pups training and really did wonders with our little guy. He's much more manageable and really got him over the hump and is know a well behaved part of the family. I highly recommend Christine. Thanks for everything!

Tim was excellent to work with. He helped us to train our sheepadoodle puppy. He taught us methods…read moreto get him to calm down quickly after getting super excited. He also had great training advice for teaching our dog "place" and how to greet people walking into our home. We also trained our pup to sit and wait until we give him the OK to go out of the front door. He brought training devices and also introduced us to our pups favorite toy. After 10 training sessions our 6 month old pup is really starting to understand all of the training commands and is thriving. Tim takes the time to get to know your dog and works with their personalities to train them. He also explains things very well and does not judge if you struggle in certain areas. I highly recommend him!!

Mike worked with me and my 10 year old rescue Archie. He was struggling with resource guarding and…read moreleash reactivity. Mike taught me how to read Archie's behavior cues and to be more confident in multiple locations. We started in a gentle leader and now Archie can walk by other dogs on a regular collar using the cues and strategies Mike taught me. So thankful! And it's never too late to teach an old dog new tricks!