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    The Fish Gallery

    3.2 (126 reviews)
    Closed 10:00 am - 7:00 pm

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    This review is regarding the Fish Gallery Aquarium and Design service. I finally decided to purchase my dream aquarium in December of 2023. I decided to work with the Fish Gallery but do not live close to one, so I called and was connected with Dean. We discussed what I wanted which was a full setup including a 195-gallon bowfront aquarium, stand, and canopy. I was told that I could request a custom stain color for the cabinetry, which I wanted since I was moving into a new home and wanted to match the wood tones in the new house. I did finally receive the tank in June 2024, but there were problems... TLDR: Serious issues with design, execution, and quality of a very expensive aquarium. Horrible communication and customer service. I made a huge mistake choosing to work with the Fish Gallery and I recommend you avoid them. PROBLEMS: 1. (I should have seen the early signs and backed out of this deal). I asked Dean multiple times for the dimensions of the cabinetry internal space and door openings so I could arrange for a sump that I wanted to fit my needs. He basically refused to provide me this information even with multiple requests. It seems that he wanted to sell me his sump, which ended up being a 30-gallon Aqueon aquarium with a cheap plastic drop in piece that holds very little media. This DIY looking "sump" cost me $445, is grossly inadequate for a 195-gallon aquarium, and is not something one expects to see on a $10K + aquarium. 2. Delivery Day. The very first thing I noticed was that the stain on the cabinetry was very wrong! I am at fault for accepting the delivery and not returning it immediately, I admit that. Initially I thought it was my fault, since this aquarium order/purchase took place over many months and I was in the process of renovating and then moving into a new house, I thought maybe I wasn't clear about what I wanted. After reviewing all of my communications with Dean and the Fish Gallery, I found the email where I told him exactly what stain to use including the brand, the stain name/color, and a picture sample of the color. The stain I requested is not anywhere close to what I received. 3. Leak!!! Within a few weeks, the aquarium developed a leak in the plumbing!! I called in to their customer service people a few times with no answer. Finally, I left a message informing them of the situation. You wonder what they did for this situation? Well, they did nothing. No answer, no call back. I had buckets and towels under the leak for a week. A leak on a 195-gallon aquarium is a pretty big deal, they did nothing, no response at all. I ended up repairing the leak myself. 4. Quality. The 72" long aquarium came with 3 custom fit lids, left, right, and middle. The problem is, the lids they provided are made of plastic and they bow such that the middle is sagging low, and the corners are all raised up, some of them almost 1". They barely cover the area they are supposed to, and often fall into the water. One of the main functions of aquarium lids is to control evaporation but the lids they provided fail to do that. They are also not something one expects to see on a $10k+ aquarium. I called to discuss this problem but again, no answer, no callbacks. I did email and finally got a response from Dean, he said he would order some glass replacement lids. I waited 4 weeks and then followed up with Dean asking for a status on the lids, both by calls and emails. I called and emailed multiple times over a few weeks, now being totally ignored. It was made clear that he was no longer responding to me at all. I tried a different route; I called in to the Dallas office to their service/maintenance folks. I spoke with a nice lady that listened to my concern (only the lid situation) and said she will work with management to find a solution and promised that I would receive a call back by the end of the day from either her or management. Guess what happened, Nothing! No call, no email, nothing. I'd say it is now crystal clear that they have no intention of providing any form of customer service, I made a huge mistake choosing to work with the Fish Gallery and I recommend you avoid them.

    My betta hanging out in his home. The fins and colors are beautiful.
    Jan L.

    I was looking to get a small aquarium and a beta fish. I been to at least 12 pets stores to find a beta fish that I would be really happy with. I looked at so many types half moon, black orchid, mustard, crown tail, double tail , veil tail, dumbo , and koi. So many options and so many colors. The 2nd time I was there I was talking to a young man he was very patient and informative. He showed me many options due to a back injury I needed help carrying the tank set up to my home. I planned on returning on Saturday to buy a tank, plants and gravel etc because I would have assistance that day. Through much searching I found a beautiful, peppy and responsive male beta. I purchased him that day along with food etc. I was going going to house him in a temporary home till Saturday. Unfortunately Friday night I had an incident with my fridge so I could not come back to purchase the set up. So now my betta is housed in a 1 gallon with a filter. I do plan on coming back later to purchase a 2 gallon or 2.5 gallon as I originally planned. I highly recommend this place they have a wide selection of plants, fish, plants and shrimp! Definitely will be returning!

    Mary O.

    I've always been fascinated with sea life and was surprised by how much I loved visiting The Fish Gallery for a kid's birthday party. The party room was a good size and there was a lobby area. You could feed the fish (koi) and an employee gives a mini lecture and let's the kids pet a snail. I liked the large tanks that had pretty fish and a turtle. The fishes were separated by how they aggressive they are just in case you want to purchase a pet fish. There's a cool photo opp area where you can crawl in and take pics outside the dome with fishes swimming around your head. Overall a very cool place to visit and purchase pet fish stuff.

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    An awesome aquarium shop. Excellent live stock selection BOTH fresh and salt. Top quality tanks and supplies. Good customer service.

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    Business owner information

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    Page 2 of 4

    Ask the Community - The Fish Gallery

    Review Highlights - The Fish Gallery

    3 moths later I have a thriving saltwater aquarium stocked with healthy fish I purchased from The Fish Gallery.

    Mentioned in 3 reviews

    Read more highlights

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    I wanted to find somewhere close and had same day availability since our usual groomer was booked…read moreup so I called them. Well, that was a GRAVE mistake and I see why they were so happy to get me in asap. First of all, the girl that answered the phone gave me some pricing "based on weight" which I totally understand. I then ask her about the discounts they showed online and she started stuttering as if she didn't really want to give it to me. Her response was "oh um yes, if you were a first time customer then i guess we would give you 10%". You knew I clearly was but moving along. I told them I wanted teddy bear cuts for my 2 mini poodles. She said they might have some matting charges and I said that's fine. I took them up there, the groomer barely examined them or talked to me before proceeding to take my dogs in the back to get started. 5 hours later, I pick them up and my dogs look NOTHING like what I asked for. I wanted to maintain length but they chopped off half on both of their bodies. I wanted a rounded teddy bear face and they SHAVED their faces. I have NEVER went to a groomer where they did something without calling me. If you're not able to do what I asked then I should have been at least notified by phone. NOT when I'm picking them up and the damage is done. On top of that, the ENTIRE cut on BOTH dogs were choppy! Not to mention they charged me $250 WITH the 10% discount. The girl also tried to charge me extra for trimming of the paws and ears. I asked isn't that included in the full groom? She said "oh yeah, let me take that off". THE WORST part?! I asked why the extra $80? She said it was because they had to detangle for an extra 15 minutes. Yes. 15 minutes. I will post the receipt. Lastly, for this price you would think that they would put a bandana or a bow on them. NOPE. They will never touch my dogs again. They do not care about the dogs and you can tell they are here just for the money. I'm sorry but I'm leaving my babies with you, I have to trust that you actually care. I will be posting pics of them AFTER a groom at Happy Snoutz on Sept 16, 2025 and also pictures from today. PLEASE do not waste your money or think because it's in River Oaks that they are quality. They are definitely NOT

    Trash experience. Incompotent management and very rude. Grooming service was good, but didn't like…read morethe way the management handled my grievances.

    Petco

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    I need to get my kitty's nails trimmed but I don't want to drive all the way out to Houston Humane…read moreservices just to save a few dollars. I called Petco to find out their process. Grooming services answered and they were very polite. Gave me the information I needed. Today is Saturday and she said they can do nail trim up until 5 o'clock because the grooming services closes at 5:30. I don't remember the exact amount she quoted but it was less than $20 for a nail trim and have to bring proof of current rabies vaccination. I'll update the review after we get my kitty's nails trimmed there.

    Zero stars Robin (pink hair ) was horrible went in for a fish it's my home store. When she walked…read moreup huffing and puffing made sure to fix the ladder before even acknowledging me. Sat down and didn't say anything I pointed to the tank I wanted and then mentioned a few tanks had multiples of fish dying, and most tanks showed signs of ick, fungus and etc. stood up and and said well I just got here I don't know anything. I reiterated I'm just pointing it out. Just as well the mice have ringworm. She slammed the ladder around to walk away and said well guess what you can't buy anything Everything's closed off. Then continued talking rudely to me . As someone who works in customer service this is not ok, I was having a great time visiting Siren and Dee Dee. I normally visit frequently but today that will change I left my Merrick dog and cat food with toys and walked out as she still continued to fuss. Totally unacceptable. If I could give zero stars I would. Just a heads up the mice had ringworm and majority of fish in tanks had ick and or clamped fins. Let's not forget all the dead fish that were in the tanks . Yes I am fully aware it happens but in my history with Petco it's policy to remove the deceased fish. Just like it's in the policy to greet and connect, engage with customers.

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    I've taken my dogs here for all there needs since I got each one of them. The dog trainer Sylvia is…read morethe kindest person and best dogs trainer for affordable prices. Some items I've found cheaper at home good type stores on poop bags and food holders but they started petperks and that had helped "even" out the pricing for discounted stores. The prescription food my dogs are on are actually cheaper when I utilize the pet perks verses chewy dot com or other pet websites. My only complaint is the UD hills canned food is never in stock in bulk. I can only purchase 24 cans max at a time and my dog eats two cans a day... you do the math for a month.. When I order online it's more than instore for shipping but I get the food in bulk vs going instore every week... that's why I can't give it a 5 star. But for all the other needs this place is decent as well stocked. And I really recommend all puppy training classes with Sylvia!!!!! She's 5 star!

    After all over ten years and counting and thousand of dollars with three dogs as customers with…read moredoggie day care My lq Is discriminated because she was a little slow to n getting up This last visit they did not even wipe her eye and was big crusted and ver her eye and of course she was not exercised or never got a call being gone eight days for new years I am discharged like a flea No matter what and they encourage everyone to look at camp bow wow locations My interview at camp bow wow yesterday with lq was treated like a queen senior not tossed to the side and they are less expensive then petsmart Has petsmart ever showed you inside ? Never Politics policies and less staff at petsmart motel at southwest frwy unacceptable Bye bye petsmart

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    I have never found the employees at this Pet Supermarket to be particularly friendly. Despite…read moreshopping here occasionally to buy food for my feral cat colonies and rescue cats, I am rarely greeted when I walk into the store. I have walked in many times and observed the employees gathered in conversations opposed to greeting customers. On my most recent visit, a 32-pack of Friskies was displayed with a $19.99 price tag underneath it. When I checked out, it rang up at $26. I pointed out the discrepancy, and instead of addressing it right away, I was left waiting while other customers were checked out. There were two employees present, and it seemed that one could have assisted me while the other continued working the register. Instead, I stood there waiting, unsure what was going to happen. Eventually, the employee who rand me up brought up a 24-pack that apparently matched the advertised price. The whole situation seemed to be an inconvenience for the employees, so I ultimately said, "Never mind." Then, I mentioned that the Pet Supermarket on Richmond, which recently closed, would have simply honored the displayed price. Jennifer responded, "We're not that store." My reply was, "No, you definitely are not." I shop here to buy food for animals that depend on me, and good customer service still matters. Unfortunately, this store consistently feels indifferent toward its customers. Pet Supermarket, you closed the wrong store. Time to hire people who actually look like they enjoy their jobs at a pet store.

    I prefer the Penthouse Pet Supermarket which is where you can hire famous glamour models…read more This is interesting because it's a lot different to some of the other pet stores we go to, with a few different product options and surprises, but it is similarly overpriced, much like Petco. I have a lot of cats to feed so I go to a lot of pet stores, overpriced or not. If it was cheaper, I'd come here regularly, just for a little variety. If you are into variety for your babies, and trying different products, would you like coming here. There are good and bad things about it, but because of price I couldn't give it more than three.

    The Fish Gallery - petstore - Updated July 2026

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