I am very confused about the bad reviews, because my experience was nothing short of pure…read moreexcellence. My husband and I visited ERC for his 30th birthday, and it exceeded all expectations. This was the most beautiful and relaxing place we have ever been. We got the swim up suite room, and loved it. The resort was so clean and well maintained, the rooms were wonderful, the food was the best we have ever had, the shows/activities at night were so fun, the drinks were delicious, the app was great at navigating the resort, and the pool is kept at the best temperature. The staff was truly the pinnacle of excellence. They made our experience so incredible and much better. Thank you so much Mario for making my husbands birthday so memorable. My only recommendations for guests, is that some of the restaurants have a dress code (my husband hates pants, so we had to buy him a pair at the gift shop), bring sunscreen/sunglasses/wide brim hat/after sun care, and if you get eaten to death my mosquitos bring bug spray. My husband didnt get bit at all, and i got bitten over 40 times. We cant wait to come back!

This place is amazing! We will absolutely be back. Clean, friendly service, anything we asked for…read morethey would do their best to accommodate. Loved the pools, especially the lazy river. All of the restaurants are great, my favorites were Basmati and Spice. The only room for improvement: I wish there were healthier options available by the pools do lunch. The taco truck is great but doesn't open until 4pm.. a little late for lunch. I don't want fries/hotdog/burger/nachos for lunch. The Linux buffet was great, but it would've been nice to have a salad or tacos by the pool. Loved the shows and trivia every night! Can't wait to go back.

So much cheaper than our resort! The portions were large, food taste good, and the service was…read moregreat. We went during slow season, so the beach was pretty empty. There was a good massage place with beach view by a woman named Theresa. Cost was 550 pesos, which is a 3rd of the resort, but I think you can get cheaper, but can't beat the location!

If you're looking for one of those grand resorts in Cancun or Tulum, this is not it. This is a…read morequaint and lovely little hotel, in a quiet town; which is exactly what I was looking for. I came to Quintana Roo for a few days of diving and picked this hotel because it was equidistant from Playa del Carmen and Cancun. It was a lesser known town so it wasn't overrun with tourists. The hotel itself was situated in the middle of town, so I was able to walk to various restaurants and shops. The supermarket is right across the street which made it easy to pick up supplies. The rooms are large and comfortable. The furniture is old but clean and in working order. It was such a great value for the price. The restaurant within the hotel was lovely as well. I would definitely stay here again.

We stayed in August, had a seaside third floor room, the stairs were tough, but the view was worth…read moreit! The room was certainly not Fancy, but again, the view.....And then around 11:00, what appeared to be a shuttered business across the street by day, turned into the loudest most horrible karaoke bar, which continued until 2AM.....It's not in our nature to complain and figured how could they keep up that energy up for another night? Well, needless to say, they did! The next morning we drug ourselves down to the desk, we were of course told that they complain to the Police all of the time, with no response from the PM Police......Maybe it was the sad eyes that my wife made, but the two folks at the desk took pity on us....and when we came back at the end of the day, our bags were moved to the other side of the hotel....we had no idea that on the left side of the hotel, stood a totally different part of the hotel, nicely appointed, beautiful views, ( still the steps) but no noise!!!! Absolutely what we wished we would have had from the beginning! So when booking your stay here , be sure that you are booked in the new side, the left or North side of the hotel, and you will certainly have a great experience. Hit the restaurant downstairs and you will double your pleasure! That we have reviewed separately

I was thinking about why I liked CDM so much. We were only there 3 nights and then went down to…read moreAkumal, but it left such an impression on me. I've stayed in more luxurious places, including Danielles in Venice. I think I know the CDM secret. It was the lack of people that you see. Nothing and no-one annoyed me here. Even in luxurious places, there is likely someone who will be annoying, or rude or abrupt or loud, or arrogant or whatever. In fact, some of the "exclusive" places have some very arrogant and superior people, and that detracts from the experience. But I don't need to tell you how annoying people can be, do I? Not that people can't be very nice also, but the more people around, the more chance someone will detract from your experience. But when you don't even come across other people (except the ones you bring with), there's no-one to possibly bother you. You go to the beautiful pool, and there's no-one there. Not even anyone doing the "reserve our lounge chairs with towels at the crack of dawn game", when they don't use them till noon. None of that stupid stuff, and no screaming kids doing cannonballs in the pool (not that I don't like kids). The beautiful pool might as well be in your own back yard. You don't hear the adjacent room through the thick walls, and you don't even see other room balconies. The grounds are designed so every balcony is private. No-ones front door is next to yours, or even nearby. You look out over the grounds and virtually no-one is walking around. You go to the pier and it's empty of people. You go to the beach and no-one is there also. You pick your favorite lounge chair location and it's open just waiting for you. The staff here were all nice and subdued and not intrusive, but were friendly if you chatted a bit to them. When they bring your breakfast trays in the morning to your room, they place it in a hutch by the front door and you don't even see them! Look at the pictures I posted. The professional ones are from the CDM website and mine are the others. You'll notice there's no-one in the pictures. Other resorts have to rope off the area to get deserted pictures like those, and when you get there it is overrun by strangers. Not at CDM. When you think of that, you should try to stay here if you ever can, even for a few days. It's actually great value for the money. What an awesome experience. They do destination weddings here, and that probably feels like you rented the whole resort, cause I'm sure the other guests would stay out of your way. I can't think of another place like CDM.

My partner and I stayed here earlier in July. This is a very quiet little guesthouse tucked away…read moretoward the very end of a main road (that turns residential and dead ends right before the docks). If you're going to stay here, make sure you let them know when you're going to arrive as there doesn't seem to be a front desk. I called when we got there and we waited for about 10 minutes until Genevieve got there. Not a problem though because I do understand it's not really a traditional hotel. The grounds themselves are beautiful. There's lots of green space, and there's also a little pond with two turtles in it. Hopefully someone is feeding the turtles because when we were there we gave them like 2 whole avocados over the span of 3 or 4 days - them seemed famished. The pool is OUTSTANDING. It's not a traditional pool, there's not really much space to sunbathe, but it felt SO good after a long, hot day at the beach or walking around town. Plus it overlooks the ocean. Our favorite part of the place was the rooftop. Stunning views. Unfortunately the room we stayed in had window that overlooked a tree and a wall. There was a little window at the top of that wall, and no curtains on it, which made for a daily wake up time of whenever the sun came up. BUT, their neighbors started building a wall right outside that window. The stairs they were using to get to their roof were right outside that window, and any of the workers could've looked in our room, and directly down into the bathroom/toilet. I let management know and they came not more than two hours later to measure the window and make a mesh curtain for it. I was VERY pleased with how quickly they reacted to my email. It's unfortunate (and not Layla's fault) that there was a wall built, but I suppose that solved the sunrise wake up every morning. Other than that the room (selva) was nice. It had a little cooktop, sink, microwave, refrigerator, and coffee maker. The refrigerator froze almost everything we put in there, and we were unable to mess with the temperature. They had dish soap, hand soap, and I think body wash as well. Beach towels were provided though they're old and stained. The pillows were mish mash as were the pillow cases. I thought they had a restaurant and yoga classes and a salon, but everything was closed. Overall I'd recommend this place. It's a wonderfully affordable option and the entire staff is nice (I think we interacted with 5 of them; they'd come during the daytime). The views can't be beat, and the quietness of the location really amplified the charm that is Puerto Morelos!!!!

We come to Layla guest house not just for the property but for the food and activities (sunset…read moreyoga, movie night, music, massages, salon, etc ...). We love this place and consider it our mothership in Puerto Morelos. They serve Bibimbap which is the best we've ever had! This says a lot as we live in San Francisco where there are lots of Korean restaurants. Massages by Marcos are the greatest! Noemi and Steve provide great haircuts and salon services. Jime and Lucio, who are the managers, come up with various music and night activities. Brunch with Jime and Gloria Casanova is very entertaining! Thank you to all the staff of Layla Guesthouse.

Dearest Casa El Morrow It's not because of the absolutely…read morelovely front desk ladies and reduced staff that is working hard to keep the place clean It is certainly not about the proximity to the beach, It's not because of the pillows that have yet to be changed in the five years we have come to this hotel. It's not because the new management has stopped breakfast which over the last year had deteriorated badly even though on each of the websites for this hotel still to this day claim to include. It's not because of the three minutes of hot water each day. It's not because of the mattresses being older than the pillows It is about my wife in tears for three days, not being able to sleep blaming mosquito bites, causing itching and the grossest welts I have seen in a very long time,when the reality is the bedbug infestation in two of the rooms. Refer to the pictures I've supplied. It's about the black mold on some of the curtains and has been wiped from the walls in the bathroom, but not remediated it's about the weird cough that I started having since arriving at your hotel which seems to have magically gone away since we left. One day, our paths may cross again, but in the meantime, please for health reasons be very, very careful about this hotel.

Clean hotel right in town and close to the beach. Hot shower but weak pressure. Good towels. Looks…read morenothing like hotels dot com photos. The family suite had two double beds, a large closet and a kitchenette. The deluxe single had a double bed and a fold out couch. The balconies are shared. Beautiful garden pathways give the illusion of nature yet it's right on the street so it was a bit noisy towards the front. Restaurant is pricey- it was empty when we checked in at prime dinner time. Breakfast included is toast fruit and juice but you can buy eggs. Nice people work here and own the place. The pool was small and is open 9-9. They have a shuttle to the airport for a fee.

Amazing resort, nice size, you're not walking a mile to anywhere, everything is convenient to walk…read moreto. Pools are great, the hot tub was not working for some reason. The World Cafe was very good, something for everyone for every meal, the individual restaurants are pretty good with the exception of Portofinos; the filet was terrible! I think it's the beef in Mexico, we had it 3 times & wasn't good at all. The employees were all amazing & efficient, I had left my water bottle at the pool, I called lost & found & someone immediately brought it to our room. The rooms are immaculate & nicely decorated. We got the Preferred Club benefit which was nice because of the lounge & top shelf liquor & a beach area Aldo's Beach access was right after the pool areas, plenty of chairs & umbrellas, cabanas, shade. I would recommend using USA Transfers for private car transport to & from the airport they were way cheaper than the resort recommended company & rated highly on you tube.

My husband and I stayed at Dreams Riviera for a week and overall had a nice experience. We booked…read morethrough UVC and arranged our airport transportation with Amstar ahead of time. I'm really glad we did because the airport can feel overwhelming with so many taxi and shuttle options. When we arrived at the resort, we were greeted right away by the bellhop and a UVC team member, which was a great first impression. Since we got there early, our room wasn't ready yet, so we left our bags and changed into our swimsuits to enjoy the pool. It was nice being able to explore the property and relax while we waited. Once our room was ready, we got a call and headed back to the front desk to complete check in. Before long, we were on our way to the room with our luggage. We were really happy with the room itself and the location. After spending a few hours at the pool, I showered and took a much needed nap while my husband checked out the gym and walked around the resort. Once I woke up, I unpacked and got everything organized. I appreciated the amount of storage, especially in the bathroom since I had brought quite a few things. That first evening, we were both ready for dinner. Since it was Saturday, they had a seafood night by the pool along with a fire show. The food selection was just right for us, with paella and a few other seafood dishes, plus sides and salads. We grabbed a seat afterward and enjoyed watching the show. The overall atmosphere of the resort felt very tropical and relaxing. We loved seeing the wildlife, including iguanas and even a coati running around. There were also a few resident cats, and as a cat lover, I was so happy they were friendly enough to pet. I kept spotting them throughout our stay. We spent a lot of time at both the pool and the beach. We didn't go into the ocean because of the sargassum, but the beach itself was kept as clean as possible, and we still enjoyed walking along the shore. We frequented the Barracuda Bar and really liked Jose. He was friendly, energetic, and quickly learned our names and drink preferences. He even surprised me with a few drinks when I wasn't sure what to order. He stayed busy but handled everything so well, and I loved sitting on the bar swings and soaking in the atmosphere. While not all of the food stood out, there were definitely some highlights. The shrimp tacos at Seaside Grill were amazing. I'm not even sure what made them so good, but they were delicious. I also loved the pad thai at Himitsu. The noodles were perfectly cooked and the dish was full of flavor. I honestly would have ordered it again if we had more time. The desserts there were also incredible, especially the cloud cake and the matcha cake. Those ended up being some of my favorite treats of the whole trip. At El Patio, I tried a vegetarian taco that was the chef's special, and I'm so glad our server Eddie recommended it. Speaking of Eddie, he and Carlos really made a big impression on us. We saw them multiple times at different restaurants throughout our stay. Carlos was always welcoming and cheerful, and Eddie gave us some of the best service we experienced. On our final night at Bordeaux, they went above and beyond. Eddie had the chef create special dishes just for us, and they both came out to explain everything. As someone who loves food, that was such a memorable experience. They also surprised us with a plated dessert that said "have a nice trip," which was such a thoughtful touch. Of course, I had to take photos with them to remember it. Overall, we had a good trip and enjoyed our time at the resort. Since we used our UVC membership, our options were a bit limited, but this property worked out well. That said, I personally prefer adults only resorts, so I likely wouldn't return for that reason. I did appreciate that there was an adults only pool, though. We also had the opportunity to visit Dreams Mujeres for breakfast and a tour during our stay, which was a nice perk and something we really enjoyed.

We flew into Cancun in the late afternoon and wanted somewhere nearby to stay before driving to…read moreValladolid the next day. The Amar Inn was adorable and the staff were very friendly and nice. Our room was clean and bathroom too. I could totally come back and stay in Puerto Morelos in the future. It's more of a sleepy beach town in comparison to the more developed cities nearby. There was also a very cute dog that belonged to the owner and hung out in the patio area.

The words really fail me when I try to describe the Amar Inn. It really was so special to me, that…read moreI will never forget the beautiful simple property or the beautiful hospitality and care from Luiz and the family who own and operate the property with such care and love. It is a beautifully manicured place with some rooms, some cabins... and a delicious, like 3 course breakfast. First some kind of bread or toast item, then fruit and yogurt, then like chciken fajitas and beans with flour tortillas that seemed homemade, or maybe a delicious fresh tostada. The breakfasts change and they even asked if we were able to eat different foods - really the family is so beautiful and considerate and calm. honestly it is perfect. We had a delightful cabin with two double beds, a tv, a/c a kitchen, dining table, bathroom and furniture. It was great. It had a rustic aspect, and a rustic thing happened lol. Even though i would not exactly call an apartment with electricity and cable rustic... it is in a certain way. I just can't bring myself to say what lol. I would describe the hotel as "one lot back" from the beach. the location is excellent and in a way... it is on the beach because of te extense of the beach, but there is another building between the sea and the Amar Inn so it is not oceanfront... though some rooms probably have sea view depending on how they are situated. But there is a little road to the beach. Perfect. Puerto morelos is a quiet relaxing town. We are too old for playa del carmen. We love to just chill here. There are some great relaxing restaurants on the sea.... once you are hungry after eating an insanely huge brekfast. Thanks Amar Inn - Do your thing! We will never forget you!

We received free vouchers, but almost everyone we met purchased through Costco…read more Let me start by saying this place smells awful. I know it's the ocean, but Whew!! You don't get used to it. Wifi service is almost not existent. A complete joke here. The food isn't that good. The stations are often empty. Service is slow. Although there were a few bright spots with friendly people, the majority of the wait staff clearly didn't want to be here. 1 STAR

Marina el cid Rivera maya is a duplicate business post of other one already on yelp. This business…read moreis a timeshare as well as being a hotel and it's largely a scam. I was disappointed and dissatisfied with the facilities, service, and food not to mention the hard timeshare sell for $65k timeshare after a week in hell???... um no. We ate at the seafood restaurant night one which was terrible easily the worst meal of my stay, the dinner buffet was also not good, and I hated every minute of the timeshare presentation! The Mediterranean restaurant lost our reservation was never got to try it. Room service basically non existent called for help twice but wait time over 90 minutes!! Our room smelled like mold and mildew- we changed rooms 3 times. The humidity in the rooms is so high (over 70%) the finally staff brought a dehumidifier on day 3 but then if I didn't empty every four hours it stopped working. We paid for premium platinum upgrade and was put in a moldy building next to an active construction site, they were actively building next to the premium beach upgrade area. The elevator smelled so badly of mold I took the stairs every day. Despite expressing my dissatisfaction every day the hotel REFUSED to refund any of the premium upgrade money ($700) . My travel agent is also FIRED for sending us here.

Be careful when they stay at the hotel ojo de Agua because they stole my electronics and my…read morepersonal items in the hotel they opened my room and opened the safe deposit box they stole everything I had inside and more personal things They don't give me their face they don't want to hold them responsible and they take a very despotic attitude. Police said it's not the first time they have many cases from customers from Hotel Ojo de Agua police said that the employees from the hotel are covering all .

Great location beds are ok staff super nice however, Booking. Com or Ojo de Agua placed our…read morereservation for only 2 when we're a family of 4 and charged us the difference which was more than the room itself.