We couldn't be happier with the quality of the work and the amazing customer service from Brian at the Richmond Floor Store. Brian helped us a few years back with our townhouse and we were very satisfied with the whole project that we recommend them to our friends and they were also happy with their project. The installers were so careful with our kitchen. They covered our cabinets to protect them while the were working. We highly recommend Brian to help you with your flooring needs. Attaché are a few before and after photos of our kitchen. Thank you Brian... read more

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Love the quality flooring and carpet I recently purchased for my homes remodel :/) decent price and great choices :-) The 3 stars= the customer service. Haven't had the best experience talking to anyone in the "sales" department after spending thousands... i mean thousands in A 9 day period .... I don't like a patronizing tone of voice or being told to hold on because I speak too quickly for a small mind to grasp. They sound super down and unimpressed especially if you ask questions. I've ordered additional supplies and BOTH times (after I paid) the store clerks neglected to call me to let me know the items arrived... I mean dayyysss went by. Yea , I'll def call a store to check on an item I purchased but the store should also contact the paying customer when a shipment arrives particularly When I've Paid That's YOUR responsibility. How the hell do I know when your shipment arrives and why wouldn't you call. Again- customer service makes me cringe . read more

Awesome service yet again from the folks at The Floor Store. This is our second time purchasing new flooring - first time was carpet a few years ago for new carpet and now the second time to replace the rug with new laminate flooring. Mr. Rick Button helped us out from start to finish. We came in to the store right before the SIP restrictions rolled out and lucky we did! We were well taken care of, Rick helped us find the perfect color flooring and set us up for installation! Always a pleasure working with Rick and The Floor Store! read more

The Floor Store - Carpeting Near Me - Richmond, California

I am pleased I selected The Floor Store because of 1) selection and 2) service. They had by far the widest selection for my needs. I needed a lot of education on the new products and took a long time deciding, but Brian was so patient with me. He was pleasant and fun to work with. And he followed up on the process. The installers, Johnathon and Paulo, were polite, professional and considerate. They paid a lot of attention to detail. The final product looks great. They went above and beyond, as if it was their own house. I will be back later for the next rooms. read more

The Floor Store provided great service helping me select the best floor for my place at an unbeatable price. I had a lot of questions. Thanks Angel! read more

We replaced carpeting throughout an 80s house and had an excellent experience with the floor store. Tarik helped us choose a high quality wood flooring and helped us take advantage of current sale and was extremely responsive and professional. In this day and age when it's hard to find people who can take on home improvement projects we felt so lucky to have Angel install our flooring. He is a true craftsman and pointed out details to ensure our floors were laid out and installed to look perfect and silent minimizing existing squeaky floorboards. The team was a pleasure to work with and made sure the work and cleanup was complete for our move in. read more

My husband and I went to the floor store to look at the wood flooring and carpet finishes. It is nice to be able to compare them side by side and look at the colors and feel the textures in a space where you can lay the samples out. Michael Watts was very helpful and knowledgeable and shared his expertise with us and explained installation options and provided as many quotes as we asked for materials and labor. He allowed us to borrow the samples for a few days to see them in our space which was great and very important in making decisions. Michael is very friendly and followed up with us every step of the way. We are happy with our new flooring . read more

Was very easy to set everything up -- Kevin came by either the day of or the very next day I had called in to measure my office and I got a quote very promptly. Came into the store once to get all the paperwork done, installers came in and got the 300 ft^2 job done within a few hours, and payment was completed without needing to come into the store again. Would recommend! read more

We wanted to replace carpet with flooring that matched the rest of the house- David walked us through all the options, followed up with every request/concern to make sure we got what we needed. We needed 2 sets of stairs and opted for white risers so that the new flooring would blend better with the old, David's suggestion. He was thoughtful about our timeline and worked hard so that we could get the job done as soon as possible and didn't try to push us out of our budget. We had to paint the riser boards ourselves (they came primed but without paint) but it was worth doing because their overall price was SIGNIFICANTLY lower than their local competitors (who also weren't as transparent/knowledgable about the product/process). We were concerned about noise- the competitor said padding was already installed but David told me that there was an additional padding option, which was a little extra $, so we got that too- worth every penny. Our new floors are 100x quieter than our old. The guys that came to do the install worked quickly and efficiently and were super kind and respectful. GREAT experience with trustworthy people. read more

The Floor Store - Mohawk Silver Shadow + white risers - Carpeting Near Me - Richmond, California

Michael Watts has been an extremely helpful rep for us for both the materials and install of our kitchen floor, and has just got us a great deal on materials for our lower unit. We got samples to take home and compare so we could make a great choice on the color and material. They came back and did repairs on the kitchen floor quickly with no problem when there was a small issue with the install, and it's held up great since then. Definitely recommend! read more

We just had our wall to wall carpets replaced with laminate. David Shapiro did an amazing job of identifying what we were really asking for and finding a solution to fit our needs and budget. HIs measurements and cost estimates were spot on. The installation team led by Armando R. was amazing. Showed up on time, knew exactly what to do, and did an amazing job. The entire in store and installation process was as painless as could imagine under the current conditions. Masks were worn at all times both in store and in our home. We are thrilled with the floors. Our condo feels like a brand new home. I can't recall a time I have ever been so happy to hand someone my hard earned cash. Well worth every penny. read more

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We needed to replace flooring in a rental unit. We haven't done a remodel for many years and the options can be overwhelming. However, with Brian's help walking us through this was a stress-free project. He was patient with me, always returned calls in a timely fashion, and a pleasure work with. We ended up choosing vinyl plank flooring for the entire unit and are so pleased with the results! We will definitely be back since we need to do some updates in our home as well. Highly recommend Brian Martin and the Floor Store team. read more

Love these guys. Got some oak hardwood from them for our house renovation and everything was great. We also need a small repair patch for some of the original floor and they were kind enough to share a small pile of wood that matched exactly. read more

I went to the Concord location and no one had the time to acknowledge and say someone would help me as soon as possible. I took the chance and went to this location/Emeryville and was pleasantly happy the minute I walked in. A new pleasant sales agent named Angel approached me right away. It took me less than 1/2 hr. and decided with his help what rug I wanted. He lead me to the counter where the manager, David Shipero made an appointment to come measure my home. From start to finish I had a great experience. Even the two men, Mauricio and Jose worked so hard doing an incredible job! Thank you all for providing such a great service. I've already recommended my friend that's looking to replace his carpet to this location! P.S. I've only got such compliments how plush my new carpet is! read more

After getting a few bids from flooring companies to replace the hardwood and carpet in our home we decided to go with the floor store in Richmond. The other flooring competitor came in THOUSANDS of dollars higher for the same scope of work, exact same wood, and exact same carpet ...and also said our home was 'not an easy project' because of the amount of demo, stairs, appliances, furniture to move, etc. etc. David the store manager from the Floor Store made no mention of any challenges was super easy to work with and best of all gave us a VERY competitive price. Additionally, we were able to start the job in approximately 2 weeks. The installers Angel Cordon and his other colleague (forgot his name) were excellent. They were very professional, came on time, and finished the whole project earlier then anticipated. They always cleaned up after themselves, moved all of our furniture & appliances back, and even repaired some damaged baseboards. Everyday I would get a phone call from Angel letting me know what was completed that day and what they will work on tomorrow. The installation came out beautiful and we are super happy with the finished product. I would highly recommend Angel Cordon & his team to my family and friends for any hardwood floor installation needs. read more

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The first time I wandered in here, they didn't think I was worth bothering with. No one even greeted me or offered to answer any questions. I did eventually get 1 guy who answered a few questions ... but his attitude was of humoring a small child rather than providing service to a potential customer. I did the math in my head and despite the poor service, figured this place was a pretty good deal. I visited again the next day with boyfriend in tow. We studied the tile and the carpet and since he's knowledgeable in a lot of this stuff, I figured at least he would answer my questions. This time, Bill greeted us, was very helpful without being pushy. I ended up ordering new carpet for my entire place and 4 boxes of ceramic tile for my master bathroom. Bill made me a good deal and was on top of his stuff. While I cannot yet speak to the quality of the installation (will update soon), Bill was a great sales associate - helpful, friendly and efficient. Let's hope the installation goes just as well! read more

We bought laminate flooring and bathroom tile at the Floor Store. We were served by Tarik Mellali. He was very good to deal with. We had one problem which he worked with us to make it right. I'd shop there again. Recommended! read more

My mom wanted to update the flooring in her home but was apprehensive dealing with salesmen due to previous bad experiences, but she had nothing but positive things to say about Brian. She continually raves about how attentive and patient he was while helping her. Thanks for making my mom feel comfortable and appreciated throughout the process Brian! read more

Tarik at the Richmond store was very knowledgeable in explaining our options for a bedroom floor in our home. We learned a lot about laminate vs engineered hardwood and Tarik's explanation of the products made our decision so much easier! The installation went very smoothly and efficiently. We are very pleased with our new floor! read more

Every woman has experienced a guy who treated her as subhuman because he didn't find her attractive. That was 100% the vibe I got from the person I dealt with in this store. Weirdly condescending and dismissive. For reference, this was the third such store I was checking out today. In the other two, I was helped - the associates did their best to help me find a match for the sample I brought in. No such case here. Dude, we are not at a bar, you don't have to be attracted to me to do your job - your job which is literally to help me, not chitchat with your coworkers. I left feeling slimey and gross. Will take my business to one of the other two stores I visited. read more

We are so happy that we chose The Floor Store for our hardwood floor installation in our new home. Tarik our sales professional was super responsive to all our inquiries, gave us very fair pricing and only charged us material at-cost when an unforeseen issue came up that required it. And we couldn't have had a better installer than Angel - he paid incredible attention to detail and was a perfectionist every step of the way. He treated the installation as if it was his own home. Our floors are gorgeous and we couldn't be happier with them. I highly recommend The Floor Store. Thank you Tarik and Angel! read more

Review is overdue, in January we had the floor store in Richmond replace the flooring in my entire home minus our bathroom and wow they did a great job. We spoke with Brian a floor sales associate at this location and he is very knowledgeable, friendly and honest. The process was smooth from top to bottom. The floor installers were top knotch they sent us Oscar and his team to remove the existing carpet and put in new Mohawk Revwood Plus flooring and new baseboards. They were professional and followed all covid 19 protocols. They explained the whole process and were very careful with moving our furniture, appliances etc. We thought it would be very inconvenient to have new floors done but they made the process a breeze. Would recommend them anyday. read more

Great customer service , working with Isaac Langskov was a great experience, The floor store has a lot different options of floor and good prices Isaac helped me to choose the right floor for my house and turned so much better if the future I definitely going back to The Store Floor Thank you for a great service !! read more

I (chris) recently had the san rafael floor store install new carpets in my condo in the meadows in terra linda....Anthony a newer Floor Store employee and former Coloradan, assisted me with the carpet selection process, and helped me make a good choice, including a warm and neutral color for my rental condo, and the new resident loves the carpets...,,,,, so far things are great....unfortunately there was a bump in the new carpet after the install, maybe a piece of old padding, or whatever. Anthony and store manager Tom, came to my rescue and made personal assurances to me (that the carpet will get fixed) and followed through and had the installer call me and we're scheduled to meet and have the dreaded padding bump removed next week! I' m happy as a clam and will have Anthony help me with my next interior floor project, which will be a little trickier. I want a hardwood floor runway with a custom configuration cut into to my existing Karistan carpets ( which were also purchased at the Floor Store, 5-6 years ago) adjacent to the two sliding glass doors leading to my backyard from my master bedroom...,...stay tuned for that review! Cambria helped make that project a winner too. read more

Found special wool carpet remnants 1200sqft great pricing and service. Check the store for all their specials. Will come back again in the near future for more goodies. read more

The Floor Store - Square pattern wool carpet - Carpeting Near Me - Richmond, California

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I highly recommend the Floor Store in Richmond. It was the 3rd store we visited while searching for vinyl hardwood flooring. The experience was fantastic from the moment we walked in the door. David was knowledgeable and provided fast, attentive & friendly service. We will be returning to the Floor Store for all of our flooring needs, and I will highly recommend them to my friends & colleagues. read more

If I could give this company no stars I would. I used them to place flooring on a home that I was selling. After they installed linoleum in my kitchen I felt like my kitchen looked worse off then when it started. They tucked the Linoleum under my back door making it impossible to open. They came back to fix the issue, however the door threshold was bent and I had to replace it in order to return the door to how it was prior to their service. All the quarter round pieces below my cabinets were removed and not replaced and the linoleum was not glued down in certain areas. In addition they used duct tape on my wood flooring that removed the upper layer of varnish. My attempts to color in the removal with a stain pen helped the situation but I am still left with discoloration on my wood floors from their work. Price was high and work was awful. I will never shop here again. read more

The Floor Store - Area that was restrained with a stain pen after they placed duct tape on the hardwood floors. - Carpeting Near Me - Richmond, California

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If you are in the market for any style of flooring, go see Brian Martin. He was great to work with, definitely felt like he took the time to listen to our needs. He then took the time to give us a thorough education on all of the flooring options that would best suit our needs. He also was very fair on pricing. At the end of the day it was a really pleasant experience and I am very happy with the product. I would say the floor store is lucky to have someone like him on their staff and I'm confident that any customer who gets to work with Brian will be as equally satisfied. read more

This is one of the most responsive stores. I've been to a number of other stores selling all the same products but I myself like the local guy who are real people with heart and are down to earth. I have bought carpet for my home a number of times over the last 25 years! I have purchased tile also,always at a great price and with a smile at the end of my purchase knowing that the work will be done by a professional from the moment I walk thru the door to the good by after the carpet is placed at my home This is the reason I do business with these guys everybody needs to hear that there on top of it and I say they got the other guy beat every time Thanks for being real read more

We required a rush install of carpet and heavy-duty padding. Our installer was able to make it same-day. He (George, I believe) was terrific. He was very professional, finished work was excellent and wow, did he work fast. I would highly recommend The Floor Store Richmond. read more

Michael was very knowledgeable and professional when helping us pick out new flooring for our bedroom. He was very patient with us and answered all of our questions to help us make the best decision. He made the process very easy for us and it was done in a very timely manner. We were very impressed with the service we received. Michael Watts was the best! read more

Great customer experience at the Floor Store!! Rick Button was very helpful and informative when my wife and I were deciding on what carpet to select for our new house. I'd definitely go back again for any hardwood flooring and carpet needs. read more

The service representative Brandon worked with me through the whole process to make sure I was satisfied with the services from purchase to installation. The installer Ricardo was a master. Craftsman making sure that the work was done to my complete satisfaction. Brandon did not accept total payment until the job was totally completed to my satisfaction. This is the second time I used the Floor Store and they do not disappoint Thank you Frank Byndloss read more

Super pleasant experience getting new LVP floors installed. The contractors were prompt and worked efficiently, and everything felt very well-handled and organized. read more

I had Mohawk laminate installed by The Floor Store in Richmond for my condo in Emeryville. I had EXCELLENT SERVICE all around. Rick in Sales guided me through the selection process and worked with the Home Owner's Association to satisfy their requirements. Rocky's crew of installers was highly skilled, always practiced COVID guidelines, and the end result is a huge upgrade to my home. JOB WELL DONE. read more

I love The Floor Show. Good work. Easy communication. Great value. Efficient. On time. Hard working. I intend to keep working with them to keep our oak floors beautiful! read more

Recently assisted my mother with renovating her condo and wasn't sure what type of flooring we should use between laminate and vinyl plank, but Brian from Floor Store gave me all the info I needed. He recommended vinyl plank because it is 100% waterproof. I was very please with Brian's professionalism. I didn't feel like I was being pushed into a product or upsold. He knew his stuff, kudos! read more

The Floor Store - The flooring Brian recommended! Very pleased! - Carpeting Near Me - Richmond, California

Excellent installers for flooring and carpets. Roberto was very thorough and efficient on installing our flooring. Frederico and sisco, installed our carpet with great knowledge and efficiency. Furniture moved and put back where I asked them to place! I will use the floor store again whenever I have the rooms upstairs redone!! Plus the 30% off everything was a sweet deal! A happy customer....Arlene and Ken of Pinole read more

I have noticed this store sitting in traffic on numerous occasions but didn't have a reason to go in. Last Friday (11/16) I was referred to carpet contractors for carpet (near Costco). I arrived at 3 and was pretty much rushed. The Rep at the counter advised me numerous times of the 4 o'clock closing. Was absolutely unhelpful in every area. Needless to say I left. Upon departure I remember the floor store. My transaction was complete in less than 30 minutes. I was greeted as soon as I walked in, i got a super deal. I was able to get the color I wanted, the carpet type was a better grade than I expected to get for my price and it was available in store. Too bad I won't be needing carpet again anytime soon. I will for sure refer this company and will always use them for my flooring needs. I would definetly suggest trying this place first. read more

The Floor Store - Carpeting Near Me - Richmond, California

Came to buy some vinyl flooring at the Floor Store. Worked with Michael and he was very helpful and informative! Pleasure to work with. Would recommend! read more