This place is great! Will you find dirt cheap prices? No. But do they have competitive prices, quality materials, experienced installers and a smooth customer service experience from start to finish? ABSOLUTELY! Patti in particular was so easy to work with, accommodating, knowledgeable and passionate about what she does, she really was a joy! We did an add-on bonus room that had previously had gross, ancient carpet laid directly over a stamped concrete pad. The installer pulled everything out, cleaned and prepped it all and got the leveling compound done within about 4 hours on day one, leaving plenty of time for drying, and was back at my door at 8am sharp the next day to finish the job, which took about another 6 hours. 10 hours of work and the entire space has been transformed! My children love this new play space and I am confident this flooring will stand up to my doggy running back and forth from the house to the backyard. It looks great, it feels great, it SMELLS great (compared to my carpet, yikes!) and I've been over every inch of it and haven't found a single flaw. If you need new flooring, this place is who you need to visit! Don't bother trying to go with the cheap guys with low quality flooring. Just go with the best. read more

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Update: the corporate group of the Floor Store contacted me and couldn't have been more customer service oriented. Jennifer was extremely professional and let me know that they really cared about what had happened during my installation and ordering. She communicated with me and really followed up. It is clear that despite my experiences that this business really did care about how the customer interactions and interfaces occur. I really appreciate the follow up and it was most unexpected and completely changed my experience read more

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We got several quotes for my rental property it was difficult to decide, but overall I'd recommend going here because the service and communication. Good pricing too. Gabby is so friendly and knowledgeable. read more

I went with the Floor Store thinking they would take care all my flooring needs upon installation! Not so. imagine my surprise when I was told I needed to go to Home Depot to get a couple of transition pieces because one floor or threshold was higher than another (garage door and bathroom!). They are The FLOOR STORE, I expected them to have these pieces as different floor heights is not unusual!! SO DISAPPOINTED AND I HAVE FALLEN AND BROKEN MY WRIST BECAUSE THEY DIDNT HAVE THE RIGHT PIECES. I paud more so I wouldn't have this hassle. next time I go with the cheaper store!!! read more

The Floor Store - The 1inch higher garage threshold is an accident in the making. Broke my wrist on a fall when my Ugg boot caught this! - Flooring Near Me - San Jose, California

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I can't say enough about this company and the staff that operate this location are phenomenal. Gabriella was super professional and knowledgeable about the services available. Everything I needed was done perfectly, highly recommend. read more

The showroom was amazing! I talked to Gabriella about getting some flooring options for my mom. She is so amazing. She really knew her stuff, and she has the greatest personality. We're gonna go with the Floor Store. Thanks Gabriella! read more

Gabriella, the Store Manager was amazing. I was just window shopping but she came up to me and offered me six different types of floor that would go great in my living room. I ended up going with one of her recommendations. It completely transformed my living room. I can't wait to do my rooms. I will be going back next month at the beginning of the year to finish the rest of my house. read more

Excellent experience. They put new carpeting in my home. The sales staff (Patti) was friendly, courteous and helpful. She spent plenty of time with me and my wife while we were picking out the carpet, then explaining the purchase and installation process. (The other stores we went to were nowhere near as helpful and even seemed to resent spending time with us). The Floor Store price was the lowest, with the estimates from other stores as much as 50% higher. The installation was first rate. The installer arrived on time as scheduled. He was careful to respect the house, and my requests for inspecting the work as it progressed, and for a thorough cleanup. The installation was perfect, professional and accurate. The installer was helpful, very experienced and competent. read more

Started out with a bid for an insurance project of some floor damage of the kitchen. The bid was so promising that I decided to do the entire 2,000 square foot house. I worked with both Steve and Gabriella to design the project. They designed a project that met my budget and design expectations. I decided to renovate the house. I walked in with my paint samples and showed them to Gabriella. She picked up a sample that was on sale and I was sold. Going with a floor contractor over th the big box hardware store turned out to be the perfect choice. They had all the custom parts necessary for the steps, and different transitions. Their estimator came out and laid out the project on a flooring software program to assure all of the laminate flooring would run the same direction. We chose a 5 inch painted base of which I painted prior to installation. The installers took 6 days to do the entire house and it came out fantastic. I only had to do a small touch up of the nail holes as their caulking was perfect so I didn't have to cut in the top of the trim. I give them a strong five stars, definitely will use them again. This was a house I was selling. The house sold in one week for over the asking price. The entire process was excellent. Watch some YouTube videos on color theory, then come in with your colors and they'll take care of you. They have flooring for all budgets. read more

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Amazing experience! Gabriella was so knowledgeable about flooring and interior design. She was so patient with my wife and I and was such a pleasure to work with. Our new floors are beautiful and we couldn't be happier. We are telling everyone we know Gabriella is the person to see if you want an upgrade to your home. read more

I shopped around for floors not being thrilled about any store I went to until my friend suggested I visit The Floor Store. What a great experience! This store was leaps and bounds above the other places I had visited with the most knowledgeable and pleasant staff. I worked with Patty and she was absolutely wonderful. If I had any questions on Patty's day off Genesis was there to help out. I was so pleased with my experience that when my brother asked me to help with his remodel recently I knew where to go. Patty and the team gave me the excellent service I had come to expect from The Floor Store and I won't hesitate to recommend them in the future. Shopping for something as permanent as new floors can be overwhelming with so many choices but The Floor Store makes the process much easier. read more

If I could subtract stars I would. We contracted with The Floor Store to put new floors in our home. We have an existing staircase that has a wooden base for the balusters. The base is a different thickness than the flooring so we explained to Steve our sales person that they would need to be prepared. We knew this from the 3 other estimates we had received. Steve's response was "no problem". He sent out an estimator and that guy looked at everything, came back with the same numbers as Steve. All was looking good. The communication was not great but we were making the best of things. On April 4 our flooring was delivered. The work started on the 7th. Tear out the first day. Leveling the floor the second day. Day three they started the install. When I walked up to see the floor my heart sank. The flooring is about 1/4" lower than the stair base. Not only does it look bad but it's a tripping hazard at the top of my staircase. When I pointed it out to the installer and told him we specifically said we wanted it addressed he told me it wasn't on the paperwork. That was over 2 weeks ago. I've had the Foreman out here 2x and Steve out here but no word on when they are going to fix it. I even left a message with the corporate office yesterday and no response. Spend your money somewhere else. We are stuck using 1/2 our home with no solution in sight. read more

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I had the best experience with Gabriella, the store manager. She was knowledgeable and easy to talk to. I had zero experience in selecting flooring but Gabriella took the time to explain my options, answered all my questions and never made me feel rushed. I appreciated that she offered multiple options across different prices that made it easier to pick something that fit my budget. Overall, I am highly satisfied and would recommend this store, and Gabriella, to others looking for good support. read more

Pattie Smith was fabulous to work with. She was very patient and allowed us to look at different samples. When we asked to take some home, she saw that I was having trouble with my leg, and kindly offered to carry them to our car. We discussed the fact that she was so thorough, and she said she loved her job. From working with her, it was very clear she does! Marianne C. read more

While it took a couple follow ups to get the installation schedule but the installers did a fabulous job. They were professional, on time, worked continuously while on the job. Totally impressed and I absolutely LOVE my new floors!! read more

The Floor Store - Bedroom, hall and dining area - Flooring Near Me - San Jose, California

Bought again for another property, amazing service once again. The store manager Gabriella is patient and professional

I am so disappointed, I paid for the upgraded pad and I thought a good quality carpet. The old carpet I had was better than this. The pad feels thin. The quality isn't at all what I expected. They discontinued my original choice of carpet and after not hearing from them I went to the store and found out that I needed to choose a different carpet. This room was 12 x 12 and the cost was $1200.00, not at all the cheapest and supposedly on "Sale". Go somewhere else. I wish I skipped this store, totally ripped me off. read more

The Floor Store - Flooring Near Me - San Jose, California

Gabriella was top tier! Above and beyond customer service. Answered all of my questions and was even able to anticipate any other inquiries and concerns with a professional and welcoming demeanor. I work in customer service and I cannot tell you how refreshing it is to receive that level of service when its my turn to be the customer. Thank you Gabriella! read more

We just purchased at the Floor Store from gabriella. She was extremely knowledgeable, made the entire process easy and the installation was flawless. Highly recommend the Floor Store. The Service is Amazing!!!! read more

The Floor Store - Acacia hardwood floors - Flooring Near Me - San Jose, California

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Gabriella and the SJ Floor Store were outstanding to work with to purchase or LVP. They let us borrow the samples SO many times until we were definitive in our choice. She then helped us get the absolute best price by matching a competitor. She asked me questions to ensure I had all the materials I needed and was warm, knowledgeable, and an excellent communicator. She knew I needed the flooring material (not all the extras) by 12/20 and then updated me throughout the day letting me know when the extras were arriving so I could time my pickup perfectly and not make an extra trip. She went above and beyond. Each time I walked in the store, and there were many trips, she and the team made me feel welcomed and remembered. read more

This store is spacious, clean, organized and well-stocked with a wide selection of tasteful products of every type certain to meet any need. Sales & Design Consultants Patti Smith and Gabriela Trozzo deserve special consideration for their politeness, professionalism, patience and product knowledge. They listen, understand and efficiently offer excellent solutions. Their post-sale customer service is exceptionally accommodating, too. As a bonus, their prices cannot be beat. I'm a satisfied customer for life! read more

If you are lucky enough to have Gabriella Trozzo as your consultant you will get great advice for a reasonably priced product appropriate for the purpose it was needed...in my case remodeling a condo for rental. It was a pleasure working with her. In addition, unused product was easily returned. A great company with great prices...Save yourself the horror of doing business with Home Depot! read more

My wife and I usually don't write long-ish reviews but this will likely be an exception because we had a great experience with the Floor Store and our sale rep - Steve Boardman. If it looks too long, here's the TL:DR summary: Steve Boardman and the FloorStore treated us really well, helped us find great flooring for our needs, were competitive on pricing, and provided phenomenal service through the whole process. Now... here's the detail... As background, when we noticed water leaking through our garage ceiling, we traced the issue to an old toilet on the second floor of our house. An emergency call to a plumber revealed the issue must have been going on for some time and the water rotted away the subfloor of our 2nd floor bathroom so much that the plumber said, we'd need a new subfloor (which meant new flooring) and a new toilet flange (which attaches to the subfloor). And the plumber said, we'd have to get the subfloor installed, then call him back to install the flange, and then have the flooring folks back out to finish installing the flooring job before the plumber would come out one last time to install the toilet. Needless to say, that sounded like a lot of vendor explanations and coordination that we didn't know if we were qualified to manage. First we looked on-line to find flooring we liked, then we went to Home Depot under the assumption that they would be the best deal for the tile we wanted and the installation. But, of course, you wait forever to speak to someone, they had to send someone out to look at the bathroom and put together an estimate, and then we could never get anyone at Home Depot on the phone to discuss our questions and explain the process again. Then we moved onto the Floor Store and - although their website is a bit tricky to navigate - the in-store experience with Steve Boardman was great. He's relaxed and easy to talk to, he guided us to the types of products we were looking for, gave us some space to narrow down the possibilities, let us check out some samples, and ran a couple of quotes so we could understand what would be most cost effective for us (and actually ended up being less than Home Depot). So - upfront - we were already having a great experience. Then we ordered the flooring and arranged for the installation. Steve was a great communicator throughout the process and even gave us his cell phone number. On the initial installation date, the installer said he didn't have the right subfloor materials in his truck given our plumbing issue and after some quick calls with Steve, Steve arranged to have a different contractor come out who would not only do all of the flooring but also take care all of the plumbing! What our plumber originally told us would take 4 contractor visits was now only going to take 1. Honestly, we were excited but still a bit skeptical. Just a day or two later, the new contractor showed up, removed the old flooring, installed the new subfloor, new toilet flange, new tile, new baseboard, and new toilet. And, because we wanted to make sure everything was going to happen smoothly, we made more than a couple of calls to Steve - all of which were warmly received and expertly handled to put our minds at ease. When the installer was done, it looked great! We were blown away at how easy Steve made the whole process for us. This was such a different experience than working with Home Depot. Steve and FloorStore gave us great service versus the Home Depot approach where we felt we just didn't matter. read more

Just had LVP flooring put in throughout the house. It looks amazing! Gabby was fantastic to work with, very accommodating! We got our price locked in at 30% off, even though we were waiting a month or more to begin the project. And our installers were very good and efficient. I would definitely recommend The Floor Store to anyone looking to update their flooring. read more

After my 2021 installation, the flooring in my kitchen has started to come apart. It has only happened, so far, in this location so I am assuming it is due to a different type of sub-flooring in that area. In any case, I have gone to the Sunnyvale Floor Store twice and emailed pictures, with the assurance that I would be contacted about this issue. I have yet to be contacted by anyone at the floor store. I am posting this with the hope that someone at the Floor Store will at last respond and fix this issue. My floors shouldn't be coming up after just 3 years. read more

My wife and I bought vinyl plank for our new home. Our project coordinator Gabriella provided exceptional service from the moment we walked in to the day it was complete: We could not be more impressed with the service, pricing and quality of the flooring. We also want to mention that the installation team was immaculate. They worked hard and took the time to make sure we were happy with everything. We will be using the Floor Store for our kitchen counters next. read more

The Floor Store - Maple vinyl plank - Flooring Near Me - San Jose, California

I just wanted to let you know Patti Smith helped me with replacement flooring after my pipes broke in my house.. She was very helpful at a very stressful time. read more

I met with Patti Smith and she was fabulous! They have a great selection. We will be finalizing the sale soon.

We visited the store and verbally quoted a price for 3 rooms and a hallway. Then the email quote we were sent the next day was at a higher price. We complained and got the lower price. We were not told we had to sign a contact or pay for the entire order including installation upfront when we first ordered the carpets. When we found out these details it added 2 weeks to our lead time. I am a repeat customer (never again), I refused to pay 100% upfront. The store agreed to a "one time" price of 50% upfront, and 50% immediately after installation. Our original installation date was postponed. When the day finally came they missed the delivery time window by a hour. Install lasted until 7pm that night, but I was assured the guys would leave at 5pm and come back in the morning. The actual install looks OK. But in their haste they dinged up some of our newly painted door frames and base boards. It was late and dark, the next morning we had carpet fiber remains all over our front yard & drive way. Not a very good experience. read more

When I was researching the type of floor and exact brand I was looking for, the Floor Store came up. I went after work one day and Gabriella was kind enough to help me . She knew exactly what I was looking for and offered several choices in my price range. She was very knowledgeable without being pushy or salesy which I appreciated. So friendly as well. After getting a quote from a contractor to install it , the Floor Store ended up being a little less, so I went with them . Frank came out and installed it without any trouble . He also cleaned up beautifully before he left . It looks amazing. For the record, I ended up choosing Cortec Cairo and love it. See pics read more

The Floor Store - Cortec Cairo - Flooring Near Me - San Jose, California

Gabriella T at the Floor Store was absolutely wonderful to work with for our floor replacement from Vinyl-SPC flooring to laminated wood. From the moment we step in the store, she listened and understood our needs with our project. All the pricing, material leadtime were explained clearly. She followed up every step of the delivery process in a very timely manner. I would definitely recommend anyone who is looking to replace their floors to work with Gabby. Thank you for making this process efficient and painless. read more

We had a great experience with Patricia at the San Jose store. She was knowledgeable about the process, discussed the various options and helped arrange efficient measuring and installation. We are very happy with our purchase. We previously bought tile for our bathroom remodel and we so pleased, we knew The Floor Store was the place to get the new carpeting. If we need to redo the kitchen tile, The Floor Store in SJ is where will will stop first! read more

Floor Store helped me find a great holiday deal for bamboo flooring and then when I wanted to expand my project with the flooring and ran out of underlayment, Gabriella and folks got me the extra underlayment they had on hand for free. Good quality, good service, good value - Thank you! read more

Just had the best experience I ever had getting carpeting, at the Floor Store. Cambria was my sales person and was outstanding, both knowledgeable and professional. The carpet installers, Alex and Jonathan, were excellent. They were on time, efficient and a pleasure to work with. They were just good people. In the future, whenever I see Larry Flynn on the Floorstore ads on television, I will think of his excellent staff of Cambria, Alex and Jonathan. read more

Patti Smith has been amazing to work with! Her knowledge of product, quality and attention to detail is so appreciated. I will return again for my flooring needs. read more

I dropped in not knowing exactly what I needed and Patti Smith (Sales Consultant) was very helpful in educating me on my various options and suggestions. I had an idea to cover one wall with a wood treatment and found some amazing Acacia flooring on sale that I purchased. Once the flooring arrived, I noticed some issues with the wood and went back to Patti for help. She referred me to the Store Manager Steve Boardman who was to my surprise was interested in helping and very professional in resolving my issue. Because of the selections and service, I will return in the future and would recomend shopping there. See the photos attached. read more

The Floor Store - Flooring Near Me - San Jose, California

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This Floor Store is amazing and the salespersons are knowledgeable and do their best to get you the best price. I got several bids on a natural hardwood floor to install in my ADU. The floor store was hands down the best offer and best quality. Gabriella Trozzo worked hard to find a product in my budget that not only was affordable, but hands down one of the best choices I have made. The floor is more beautiful than I imagined. I wanted a porcelain tile to match some marble I liked, but could not afford. Gabriella searched her store data base and found a company they work with that had the tile I wanted. It was a special order and they still applied the seasonal sale offer at that time. This is my second project they have helped with me with and I will not waste my time shopping around again. The Floor Store and all their associates are top-notch. You can not go wrong shopping at the FLOOR STORE. read more

The Floor Store - natural hardwood floor from the floor store, Beautiful! - Flooring Near Me - San Jose, California

I can't express enough how pleased I was to work with Steve Boardman at The Floor Store in San Jose! I'd ordered flooring and carpet from him in the Sunnyvale store about 4 years ago and was very pleased with the service, knowledge and assistance he provided me with so I knew I would be in good hands working with him again! Another purchase and happy customer! Thank you Steve, I look forward to doing more business with you again. read more

My husband and I went in looking for new floors for the living room . From the minute we walked in we were greeted with a friendly smile from Gabriella . She is knowledgeable and wonderful to work with . Everything from the installers to the price was fantastic. We look forward to coming back and working with Gabriella again in the near future . read more

I had a great experience working with Patti at The Floor Store. She was very knowledgeable and helped me pick the perfect carpet which I love. I would shop there again! read more