There was someone name Billy who took me in for the service of a 2012 Ford Explorer Eco Boost

Wow - I have had nothing but terrible service for years coming here, but there is no other place to take a Ford for the many recalls they have. Let's face it - Ford makes crap vehicles, and they have crap service. I took it to get the break booster replaced (it had been recalled for up to 100,000 miles). When I got the car back, the service person told me that I may need to get a new battery because they had to charge the car when they were finished. I let him know that there were absolutely no problems with my battery and he said it should be okay after driving for 15 minutes or so. However, after driving for 30 minutes, there were some obvious deficiencies in the vehicle - it would totally lose all power and acceleration which it never did before, and it also died on me and I had to charge it twice. I spoke to them, and they acknowledged that their technician possibly rushed through getting the vehicle completed in time and they want me to take time off and bring it in again so they can check-out what mistakes they made which will cost me time and money at no fault of mine. What is incredible is that Robert actually made it seem like initially I had to take responsibility for getting a new battery - even though he acknowledged that they had drained the battery while doing repairs - not to mention that they also mechanically and electronically screwed-up my vehicle. When I spoke to him again, I confronted him on this and asked if the technicians are certified - because if so then there should be no excuse for why they would screw-up my car without having the right experience. My car is actually a lemon; I tried giving the car back to Ford and get my money back within 3 days, but they didn't take the car back. I did end up getting half of the money back of the total list cost though my attorney because of the lemon; I should have got rid of this vehicle then. read more

What a disaster for both my truck & wallet! I was having safety & other issues with my ranger pickup; horn, pass airbag light, & heater dead. First thing I tried to do is try to make an appointment on line. I got call from a car salesman for cars who rudely said he wouldn't help with repair issues & that was another department & transferred me to some robot system that immediately hung up. (Proper way is to wait with customer on phone if he knew it would roll to message or nowhere). Finally, I gave up & figured that's just another new car salesmen who hate customers who don't buy. I showed up the next day to try to get my truck fixed and gave the list of problems. "Do you have the parts?" I asked. "Absolutely!" I was assured. "We of course charge $150 to look at each and every problem!" he continued. Well, $1040.37 later. Horn still doesn't work *Noted parts not available & we can't know if or when available." Heater erratic after $325 + $150 'inspection' Pass airbag light still comes on I needed new brakes ($250). Oil change on special price. ($20 more than coupon from Jiffy Lube) When I picked up truck (their courtesy van) only people at service were clerk to take payment & some kid to hold keys. Next day call from some gal asking if "Were you satisfied with service?" (See above) She asked, "Did you speak to service manager?" (see above). She implied service manager would call on these issues. After a couple of weeks of silence I figure it's time to give Yelp feedback. read more

I wanted to start off by saying I did not end up buying a car from the Ford Store, but I did want to write a review about Dennis Guzman and Tim Rasul to give them credit due during my shopping process. We all were very honest and up front with everything that was wanted and needed and Dennis and Tim always were happy to run whatever numbers I requested on 3-4 different vehicles while my wife and I decided what to get. This was all handled via phone, email or text and was always followed up on to make sure all the information was received, without being overbearing or annoying in the least. I would not hesitate to contact them again when I am in the market again and while they did not get my business they did earn my respect as trustworthy and helpful whenever requested. read more

I am very disappointed with my service here at the Ford store. I purchased a used 2011 VW Tiguan with 50,000 miles. Its only been 2 months and the engine light is on. I went in to see if they could take a look at it and because it is past 30 days and I did not purchase an extended warranty they gave me the option to PAY Ford to do so. I am extremely unhappy to know that FORD sales unreliable used car!!!!!! read more

The Ford Store - This is the car Ford San Leandro sold me that has a Check engine light on after 2 months. Smh - Car Dealers Near Me - San Leandro, California

Dropped off a commercial van to have a spare key made. Two days later they are calling me to talk about how to get the key made. TWO DAYS!!!!! Will not be taking my fleet there any longer. read more

I must say after going to numerous dealerships I found my truck. Kent the salesman took the time to hear what I wanted and the price range I wanted to stay in. He wasn't pushy at all and he delivered exactly what I wanted for the price range I wanted to stay in. One of the best experiences ever!! Thank you guys for making my dream truck a reality read more

The Ford Store - Car Dealers Near Me - San Leandro, California

My company is devoted to green business practices, so it was time for us to lease a small, fuel efficient vehicle for me to get around the Bay Area. I connected with Danny Gol at The Ford Store San Leandro, and he made the process of special ordering a sweet little Fiesta Titanium pleasant every step of the way. Couldn't have been happier with the straightforward experience, the lack of sales hype and sincerity and helpfulness of every staff member we encountered. I will admit, I'm glad I had made an advance appointment with Danny and didn't have to get the luck of the draw of a salesperson. Danny's the man! read more

After researching, I went car shopping 2011 Presidents' Day Weekend. As a single woman I got a variety of responses from the five dealerships that I visited, four in San Leandro and One Toyota in Oakland. I had specific models (hybrid) that I wanted to test drive for comparison before making a purchase decision - i.e. I wasn't going to buy same-day. I was test-driving not only the cars but also each dealer's customer service - I feel that the buying experience reflects on the likely post-sales service experience. This Ford dealership was in the middle of the pack. The lobby was a bit chaotic but there was a "traffic coordinator" who greeted me and quickly got me a salesman. Since the guy had only been on the job for two days (his previous job was selling used cars) he had to get engaged another salesman to find the hybrid on the lot and answer my questions. Both men were friendly without being obsequious or pushy; I didn't feel that they had a gender bias. I would have felt comfortable buying from this dealership. (I didn't because compared to the Prius that I ended up buying, the Ford hybrid was more expensive, got lower mpg, and was not as well made.) read more

Like many others have shared the thought of buying a new care is exciting and at the same time dreadful. I am all good with everyone making money as long as I don't feel like I got bent over in the process...with that: I knew what I was looking for and did my homework..found my car at SL Ford (which BTW I am a SL local, and it felt good to support a local business). I contacted the sales office and spoke with Robbie, who hooked me up with a great "sales" guy named Sam Noble. I was pretty clear upfront with what I wanted and what I would pay for it. Sam made me feel comfortable and was extremely personable. We drove the car I wanted, and then of course he had me drive the cars that were clearly part of their sales blitz. The finance guys made the money stuff work and it was really a great experience. I got exactly what I wanted! It took over four hours to ultimately buy the car...but it was pretty cute that once the sale was over Sam seemed almost more excited than I was when showing me all the features! Thanks Ford! read more

Always great customer service! This is my 2nd car from them and I will always buy my new cars from them! Great warranty program too! Talk to Joe - honest upfront and very helpful! read more

Long story short, I negotiated a price online that they would not honor when I came in to execute the purchase. I emailed this place about buying a car. After numerous back-and-forths, they offered to sell me a new 2014 Focus for a specific price. I confirmed that this was the "final out-the-door price." They assured me that it was. Skeptical and not wanting to waste my time, I wrote again "And I should clarify, by out-the-door, I mean there are no other costs, that includes tax, registration, everything. I know the term seems unambiguous, but you'd be surprised." Again they assured me that we had a deal. Still skeptical, I clarified a third time, "we have a deal on $xx,xxx out-the-door, including everything, tax, title, registration, etc---for a 2014 new Focus that is grey, black, tan or another muted color?" They said yes. I said that I would pick up a cashier's check from my bank and come in. I asked who the check should be made out to. They told me: The Ford Store San Leandro. I got the check. I came in. I asked for the person I'd been dealing with. Someone else came out instead. I told him I had already worked out a deal and was just there to do the paperwork. He acted like he had no idea what I was talking about. He came out with a photo copy of an ad that he'd written some numbers next to. I repeated myself. He was incredulous. I left. I followed up with the same person I'd been dealing with via email. They wrote back: " I do believe you were going to pay cash. I was not aware that this deal is only if you finance thru Ford Credit . Otherwise the Cash otd price is $xx,xxx." (A much higher price.) In short, they did not honor the price. And they lured me into the dealership with a price they did not intend to honor. My total wasted time, driving around included, was about four hours. read more

I purchased a used Nissan from this dealership and opted to also purchase a maintenance package, not knowing that it is a full day event to get an oil change and tire rotation. First time around it took 3.5 hours. They said they would call when it was ready and they never did, but I showed up and it was done. Not a big deal, but I wondered how long it had been ready. Today I dropped my car off at 8:30am for an oil change and tire rotation. It's 4:00. I called twice to leave messages for a status update - no response. I called again and they said that my car has been ready, but they have no way to know how long it has been ready. This is ridiculous. read more

Great service. Paul was extremely helpful! Thanks! -Todd read more

Very professional. Coureteous and patient, Despite the mass volume of cars arriving for service. Great Shuttle service back too my home. read more

This review is regarding the Service Department. My husband and I recently purchased a used Lincoln Town Car with quite a few miles. As with any used car, we wanted to get it checked out to make sure everything was in good working order so he took it to The Ford Store San Leandro Lincoln. We don't have a regular mechanic so this seemed like the most logical plan. We were prepared to pay for the diagnostic and check up - but they did t for free! Not only did they give us confidence that we had purchased a decent vehicle, we could tell they weren't just bullshitting and really meant it. Of course there are a few things to fix (but what 10 year old car doesn't have parts to fix) but there was no pressure to get something done right then. They genuinely seemed interested in making sure we knew what needed to be done and what could wait. I don't know who the other negative reviews below worked with, but we worked with Dan, the service manager, and Phillip, the service guy, and they were absolutely awesome. The servicing did take longer than expected, but we appreciate it being thorough. This is definitely a place we will return to and be happy to spend some money with! read more

Just curious why I cant get anyone to call me back? Andy in Finance, check your email, there is no good reason why my 8 emails and my several phone calls (including one to another of your finance guys) are getting ignored. I simply want to cancel my service agreement. The contract clearly says that I can cancel it. This is insane... and from what I hear, Andy is the director of the finance dept... read more

This Ford Store provided me with the most streamlined car buying process I could've asked for. Ming took care of me from the moment I found the car I wanted online all the way through signing on the dotted line. He made the scheduling, test driving, and contract signing as easy as it could be. I would very highly recommend him and his service at this store if you are looking for a transparent, helpful, and welcoming experience. As a first time buyer, I felt very comfortable and knowledgeable throughout the process! If you are looking for a dealership, this is the place to go!! read more

Best Dealership I have worked with. They tried their best to help me in everything. Not only that they always make sure you leave happy. I give them a A+ Their costumer service is great read more

Just bought a ford transit from the Ford Store in San Leandro. Patricia Fasick helped us out and made the whole process seamlessly easy and pleasant. She is super knowledgable about the different transits and is not pushy at all. I felt she had only our best interest in mind. If you need a car or help to make an informative decision you should contact Patricia at the Ford Store. read more

I give double thumbs up to Ford San Leandro, particularly to Ming Yueng and Cynthia Damron. Definitely a good experience. No pressure at all. Ming was very accomodating, explained everything clearly and allowed us to make our decision on our own. My experience was relaxed and pleasant. Next car I'll buy, this is the place I'll definitely go to first! Ask for Ming! read more

As my husband and I drove into San Leandro Ford, we were greeted by nice salesman with a friendly smile named Sebastian. Although we didn't leave with a vehicle just yet, we left being confident with all the information he provided us with. We had a very short window of time so we had to leave but he made the experience of visiting a dealership pleasant, we felt no pressure purchasing but he also encouraged us with different options and helped us narrow down what we should purchase. We will definitely be coming back to finalize the purchasing process when we are ready! read more

I brought my F 150 diesel 4x4 in for a simple recall during the covid-19 shelter in place. They had me in and out of their service department in less than 30 minutes. read more

Completely unwilling to work with you on leased vehicles. They do not return phone calls. They are privately owned and do not match with what ford itself says. read more

Had such a seamless and terrific experience here getting a new car yesterday. We worked with Ming and I would highly recommend him. We worked out all the details prior to coming in and he made the whole process so easy. Walked away with a new car that we feel great about and super happy about the deal we got along with the customer service. Thank you! read more

Tom from service talked with me about the back brakes after they looked at the car and said nothing was wrong. He was very understanding. The issue remained when I drove home from the dealer but went away. The issue (grinding noise when applying brakes from the back) confirmed by the salesman during test drive said they would look at it. It rained today and the noise went away by itself. The service department is hard to contact at this dealership but eventually they will take care of you as I found out. That's why I updated the post and 4 stars because it is hard to get a hold of someone in service when you call. Love the car 2014 Fusion. read more

Once again thank you Ford Store for excellent customer service. Paul Galvso,Dave and Gus K took care of my vehicle needs. A big thank you

I was told during my appointment that my car would need to be kept overnight to wait for the parts needed. I was concerned about getting home and requested a shuttle, only to find out that Ford San Leandro only goes as far as Castro Valley. I needed to get back to Pleasanton and requested an Uber. I got a call while in the Uber on my way home stating that they "actually had the parts and I could return and get my car." I had to mid-drive request that the Uber drop me back off at San Leandro Ford. The repairs were done by the time I returned to San Leandro Ford. I not only wasted money on half an Uber ride, but was treated rudely by the staff member who handled my diagnostics. read more

I've always had great service there, and - in general - good prices. I've gotten my ten year old Escape serviced almost exclusively here, and over that decade i've spent less than $1,500 total. read more

There is no worse place to go except here if your looking for the worst service ever just call them i went for a recall that supposed to take 2 days it went for a week, then i got the car back dirty as hell, they left the window lock on my back window, car went in with a check engine light, then drove for 5 mins check engine light and service light came on, trying to call them for the last 2 weeks only getting excuse after another, our Service Manager Kevin Davidson will call you back he never did, just lies all week. read more

Brought my truck in for a service the other day. Horrible service. No greeting from any employees as I pulled I got the service area. Had to track down an employee at the front desk. Facility was dirty, bathrooms filthy, and most employees I saw had an unfriendly look on their face. I will take my business to another ford dealer. read more

Worst experience. I brought my 2014 Escape in because the check engine light was on. Car runs fine, no issues. I was told the up front diagnostic charge is $215, ok I get that. The service rep was itching for 12:00 to come so he could leave on his Hawaiian vacation so I know his mind was already at a luau. Regardless, I thought positively that all would be ok. He said somebody would call me later that day - but most likely not him. I got a pleasant shuttle ride back to work and that was it. He did call me around 12:30 on a number that came up potential spam - which I usually don't answer. Isn't there a legit Ford Store phone number to use on call backs ? Anyway it was actually luau guy who was basically reading off a work order babbling auto jumbo at 100 miles a minute. I had no idea what the heck he was saying. I expected a call back as it was now 330 and I had no ride scheduled from work to get there. I had been calling and calling - never getting through, phone never answered etc. SO FRUSTRATING!!!!!! This is getting way too long but absolute bottom line is I will NEVER bring a car to SL Ford again or refer anyone. In fact I've already passed on the word to several people. Having now taken my car to two other independently owned shops for second opinions, I'm convinced SL Ford is dishonest, over-charges, doesn't train their staff, lacks customer service 1000%, and obviously doesn't care if they lose a potential client. They actually held my car "hostage" until I trued up the bill because the 8th grader they had at the cashier under-charged me for the $215 diagnostic fee. Hello ????!!!!!!!!! Once I did that, the car was brought up. I drove away seething. I complained on line and to an actual person at Ford but I'm sure it did no good. Beware people, they suck. Truly the most pleasant person was the shuttle driver. read more

I brought my work truck in for the express service and I have been here for over two hours already. I walked back to find out what the hold up was and they pulled in cars behind me and started working on them before they serviced my vehicle. This is probably the worst dealer I have ever been to. The shop size is decent and the people I spoke to where nice but the service department is terrible. I would highly recommend to steer clear of this place for service. I've never seen people with such poor priorities. read more

The Ford Store - Because it's proper to pull cars in behind other customers and work on the other customers car first. Great job ford dealer. 0stars - Car Dealers Near Me - San Leandro, California

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Ken Milton is a patient yet exceptional sales man! Thank you Ken for helping my mom find her dream car :)

I had to bring my car into the Ford Dealer today to get a license bracket installed. I called and was told I can bring it in before 1 PM. I got there and was helped by Paul. Super cool dude, got my car in and out super fast. He even gave my car a wash because it was dirty. Definitely worth going here for your car needs. read more

Dropped off my 2011 raptor with Billy in service explained the power steering issue I was having and also a knock coming from my vehicle when it was in four wheel drive. A couple weeks later he called me back with new power steering pump installed and transfer case and told me it was still covered by warranty and it was installed free of charge, I couldn't have asked for a better turn out thank you Billy and the Ford Store. read more

Bought a brand new Fusion plug in and i had a great experience with my salesman Jonathan Briggs! He went out his way for me to have what I wanted. Will definitely come back for my lease renewal. read more

I would highly recommend the Ford Store in San Leandro. I had a 2013 Chevy Camaro that I needed to trade in to buy a more family friendly car since I'm pregnant. I honestly had no intention of actually buying a car that day because I knew I would lose money on the Camaro I had bought less than 6 months earlier. But Sinbad changed my mind. First of all, he helped me figure out which car would fit my family's budget and needs based on the criteria I gave him. Second, once he helped me choose the 2015 Ford Escape, he worked with me for hours to get me the price I needed and to get me the best possible trade in value for my Camaro. I never thought I would buy a brand new car, but Sinbad convinced me that it was a way better deal than buying used at that particular time, and helped me to understand the value of what I was purchasing. I was highly satisfied with my experience at the Ford Store in San Leandro, and I am loving my new car that I've now had for almost 3 months. read more

BUYER BEWARE. I think they forgot they are a business and not a government agency. It didn't used to be this way here until pretty recently. Everybody knows that going to the dealer for repairs is more expensive but customers expect to get value from that investment with respect to service, quality of work, and professionalism. I have experienced recent, notable failures in all three areas. Made an appt a week in advance. Burned a hard-earned vacation day to get a very minor repair diagnosed and maybe, God forbid, fixed. Showed up early, and the first words out of my "service" person's mouth is "we'll probably have to keep your car till tomorrow...we're too busy." Your very valuable time is worth nothing to them. It's as if they think they are entitled to your money. I will never spend another penny here. When voicing this opinion to another staff I received a knowing nod - this place is taking a nosedive for some reason. read more

My trip to the service department was better with this last repair; I was met in the service area, told my problem with my seat and that I was unable to leave the car; luckily, he took the time to look at the seat and there was a coin STUCK in the seat rail!! I was on my way and I did not even get a bill!! THANK YOU to the tall gentleman with glasses dave, dan, doug, not sure, but THANK YOU SO MUCH Alesa read more