What a great time at Foxwood Tower hotels are nice and clean. Customer service was amazing. They helped us out with early check-in and we're very accommodating, I recommend any time you stay at Foxwoods Foxwoods Tawa is the way to go... read more

If you look up The Fox Tower's page on foxwoods.com, you're greeted with a rather intriguing welcome message. I'd like to highlight the first sentence in particular, if I may: "The Fox Tower offers a modern hotel experience." Modern, huh? It's funny to me because one of the first things we noticed after getting settled into our room was the TV. See, it was immovable - which in of itself isn't all that unusual. But it DOES immediately torpedo any hope of accessing something like, say....an HDMI port for guests to plug-in their iPad, laptop, or whatever to stream from. Speaking of streaming, it's totally impossible to do from these "modern" TVs. Because....they're not Smart TVs. Flat screens? Yes. WiFi ready? Not a chance in hell. Granted, my lament can be aptly filed under "First World Problems". But in 2026, ya gotta admit this is a pretty silly setback. It seems we also apparently got one of the few rooms with a non-functional desk lamp. That's assuming, of course, all the rooms don't suffer from this same issue. Not only were both outlets completely inoperable, the switch to turn on said lamp was missing. I guess the ostensible hole where the button USED to be should have been a warning sign, but....that's what I get for being slightly optimistic. I'd have swapped rooms if we were staying longer than a couple nights. Apart from those two anomalies, the room itself was fine. A bit overpriced due to the holiday weekend? Sure. But considering this IS a resort after all, I can just be grateful we're in Mashantucket and not Las Vegas. Now, for those unfamiliar with the Foxwoods lore, it's technically 3 hotels in one; two towers and a third dormitory known as "Great Cedar Hotel". This becomes apparent the minute you attempt to check into the wrong desk by accident like we did. So, bit of advice: whichever residence you book under, proceed to THAT respective lobby for check in. In hindsight, it seems so obvious. But at the time, we figured they were digitally interconnected. Based on that inventory, combined with the pricing options that populated from lowest to highest, we can safely assume The Fox Tower is the LEAST luxurious of the 3 contenders. That is to say, there are still aspects of luxury sprinkled throughout TFT. But the gaps become more noticeable as you glance at things like.. The In-Room Dining Menu: This one varies tremendously between TFT vs the other two choices. Whilst the former gets an abbreviated edition of Junior's Coffee Bakery's menu, the latter gets a 4 page, full course menu with far more enticing options. The In-house Restaurants: Nearly every fine dining or even remotely fancy restaurant required us to invariably leave TFT and walk all the way to the opposite side of the resort on the Great Cedar side. Not that we don't appreciate a good stroll every now and then. But this is something folks should know prior to booking. The Rooms themselves: Going off the site photos alone, it seems that maybe, just MAYBE....the latter two hotels probably have movable Smart TVs. Didn't realize the privilege of streaming your OWN subscriptions costs extra but...here we are. Oh, btw - their check-out process was plagued with technical difficulties. Ya know how almost every hotel allows you to check out digitally so you can just drop the keys off in the outbox (or better yet, leave them in the room as you exit)? Yeah, no. TFT epically fumbled this one because that email they sent me.....was broken. As in, I clicked the button (multiple times, mind you), only to be greeted by a blank page. Which meant we had to check-out the regular way. How do you #@$! up something as basic as check-out? Don't know! ¯\_(ツ)_/¯ It's not like our stay was bad, per se. But when it comes to ranking a resort that's clearly trying to be the Vegas away from Vegas, such consideration goes into my rating. That said, the biggest positives were the check-IN process, the staff, valet service, the extra layer of guest room security, and that huge ass bathroom. Plus, I must admit those dual shower heads were quite nice. Ultimately, we'll return to Foxwoods one day. Just not TFT. Far as luxury towers go, this one's pretty mid. If I'm gonna be paying millionaire prices, I may as well aim for the stars next time around. The Fox Tower is worth 3 spacious showers with dual heads out of 5. read more

King room 20th floor was fantastic. Views were great. Front desk team was helpful upon check in. Checked in a few minutes ahead of the 4PM stated check in. read more

I stayed here with my husband last night for Valentine's Day weekend. I was convinced by Muhammad at the front desk to upgrade to a jacuzzi suite that was "newly renovated." It was room 21-120. I initially filled the tub up while the lights were off. Upon turning them on to try and figure out how to operate the jets, I realized that there was a ring of black mold all along the water line of the jacuzzi! I would not recommend staying here. There's no excuse to have that much black mold anywhere in a hotel. It's a major health hazard. read more

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Who would have thought you could see Sumo in CT?! Well Foxwoods made it so! Great to see the All Star Sumo match come to New England to enjoy a bit of fun, snack on a bento box full of goodies and smash some sake! read more

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I absolutely love the Fox towers at foxwoods not only do they have gambling they have a bunch of really good restaurants they have the G-Spa they have the Tanger outlets this place has everything anyone could need their stuff for adults their stuff for kids there's shopping there's all the food there's even a bowling alley in this casino. They even have a racetrack downstairs and zip lining on the top of the Fox Tower Insanity I'm obsessed they also have escape rooms and they even have this selfie shop which is really cool there's a bunch of different backup setup where you can go take pictures. This casino is my favorite in Connecticut and the one I will continue to go back to. read more

It is a nice hotel for a staycation in CT. The rooms are modern, clean and great view depending on which side you're facing. My view was of the trees. It was amazing! We stay at the Fox Tower because of their modern rooms. It's close to the Tanger Outlets at Foxwoods. Plenty of restaurants near the hotel. So much to do at Foxwoods other than gambling. Valet parking is great. read more

The Fox Tower - Foxwoods - Room - Hotels Near Me - Mashantucket, Connecticut

These rooms needed improvements 10 years ago! They're extremely dirty , found a bag in the corner of the side lamp and mouse poop around it! DO BETTER FOXWOODS read more

The Fox Tower - Foxwoods - Trash in the room with mouse poop - Hotels Near Me - Mashantucket, Connecticut

Have stayed at the Tower many times. This is the first time we were disappointed. The room was filthy. Housekeeping did not clean the room at all. They just made the be and dropped of towels. The room desperately needed a makeover. The condition was shabby. They should be embarrassed by it's condition. Won't stay there again. read more

Literally half the size of the other icon indoor waterpark hotels and it shows one hot tub for all guests to share and limited child friendly pools as all pools house teenagers and adults which makes it hard for smaller children to enjoy outside of the center private ship food choices are decent but overpriced as usual best bet to try kalahari in the poconos read more

Fox Tower is where Foxwoods usually does Cocktail carnival. I've been to this event 3 times. I missed 1 time b/c of work. It was the 4th annual one. I quit drinking so I really came for the music (live dj),food(you get 1 free item w/ your entry which is new),carnival games,fortune teller(free), & prizes. You get a little cup where you taste different spirits from numerous booths from 2-5:30(last pour).Moet & Hennessy were my fave. It was a good vibe. I was a little bummed that it basically had the same performers as all the other years. I would like something fresh & new. Unfortunately, my food wasn't good. I ordered the chicken & waffles. It came w/ Cole slaw.Chicken & waffles were dry & overcooked. Cole slaw was dry. I think the food had been sitting there for a while.They put a splash of syrup on the waffles (which I thought was absurd). I drown my waffles w/ syrup. I'm more of a pancakes kind of girl but they always pair chicken w/ the waffles(waffles had bacon in them). My bf's food looked more tasty. He ordered steak & cheese on a baked potato. I didn't taste it b/c it was premade w/ onions. I do not like onions at all(I know I know I'm a strange woman lol). Fortune teller was on point w/ my reading. I won a t-shirt & cap w/ my tickets from playing carnival games. I played drop zone,basketball, & the ring toss game. All the other lines were too long. I really enjoyed myself. Fox tower is my fave part of Foxwoods. I have stayed at the hotel many times!Foxwoods is my fave casino in Ct.! I def will be back! read more

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Had a blast at the cocktail carnival at the premiereball room. We had a great time here. Alot of alcohol to sample, great music, great vibes, and some interesting food like bacon with chocolate peanut butter Chipotle straps! We also had chicken and waffles and a loaded baked potato. I was happy to be part of this event and would definitely attend it again. The facility was very clean, too. We always have a good time coming to foxwoods and would recommend anyone it to anyone. read more

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I didn't read all the reviews before, but I definitely think this place is worth it Even just for the location. I think personally being able to drink and just go up to your hotel room is super great. The room is very spacious and the beds are very comfy. The bathroom is huge. However, I'm not sure how I feel about the two shower heads. I don't really think they're necessary, but other than that and the towels kind of being all ripped apart, I would say it was a pretty great place. I mean it was kind of pricey for what it was, but other than the parking being a kind of pain in the butt I would say I would definitely do it again. read more

The Fox Tower - Foxwoods - The towels - Hotels Near Me - Mashantucket, Connecticut

Check In process was simple and the line wasn't too bad for the wait. I love how the casino no longer smells like cigarettes, which is nice. We stayed for one night and the room was comfortable and had majority of the standard hotel amenities. Our room did not have a safe deposit box though. I did enjoy the comfortable spacious bathroom and beds were pretty soft. read more

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My favorite hotel at Foxwoods! While it isn't the best location on the property (that's the Grand Pequot) and is a bit of a walk to many of the restaurants, it's absolutely worth it. The rooms are clean and incredible, with floor to ceiling windows and the best views. My husband and I stayed here for New Year's Eve and it was perfection. Plus, Junior's is right downstairs - the best spot for breakfast. We hope to be back again in March for my husband's birthday. If we can make it, we'll be staying here. read more

Still waiting in line to check in. Over a 45 minute wait to checkin with inconsistent checkin staff. There were 3, then 2 left while there is a long line. Seems like a poor customer service for a $400 a night hotel. I've had faster and better service at holiday inn! read more

The Fox Tower - Foxwoods - Empty checkin staff with a long line of guests - Hotels Near Me - Mashantucket, Connecticut

This has been one of the most unprofessional stays to date. Asked for an extension on the room until 2. Was told the keys would work until 12. Went back to the room at 1155 the keys didn't work. Had to go downstairs and wait in line 20 minutes with only 2 ppl working. Asked the guy downstairs why it didn't work and he looked lost. Wasted 25 minutes in total out of the 2 extra hours that cost $50 dollars. Very unprofessional read more

Not sure where to start...rooms are poor quality. Shower and sinks did not drain. Chair on arrival was filthy. Poor customer service. Only a few towels in the room. I would not stay at this location again. read more

AWFUL! 1. The first room they gave us was trashed. Water leaking from the shower, bathroom towels looked like someone was rolling around in mud and decided to wipe them selves down. 2. Second room smelt like a foot that hasn't been washed for 15+ days. Something was clearly dead under the sheets but I was too exhausted to cause a scene. 3. How the F*** do you not have a steamer? There is no reason a hotel of this magnitude does not have a steamer. You're taking all these gambling peoples money and you can't invest in a $29.99 steamer. I drove 30 minutes to go buy a steamer because my fabrics are too delicate for an iron. Out of my many years of traveling, I have not once come to a hotel that does not have steamer. We all don't wear Zara cotton Foxwoods. *Disclaimer I do love Zara no hate.* 4. We go to check out.. Front Desk: "How did you enjoy your stay?" Me: " I hated it" Front Desk: "Okay. Here's your receipt" Okay cute. Wow. Interesting. No level of concern. I came here because I had to....Love comes first and the kids were getting married. Other than that never again. I may even have a rash after sleeping in that bed. Headed to go get it checked out now. CHARGE BACK WHERE read more

The Fox Tower - Foxwoods - Trash - Hotels Near Me - Mashantucket, Connecticut

We booked the director suite so we could enjoy the jacuzzi tub with a view. When we got to the room I went to scope things out. The tub had multiple hairs and dried soap stains. I called the front desk and let them know we were headed out for dinner if they could send someone up to clean since it didn't look touched. We got back maybe 3 hours later excited for our sunset soak but it hadn't been taken care of. I called again and waited another hour and a half before someone came up to address it. A waste of time waiting around and I had to call again ! The views were great but interior needs some quality control. The blanket had blood over it that they just tried covering with a sheet. Pretty gross experience. Only giving two stars for the view. I shouldn't have had to call 3 times to get a tub cleaned and waited hours when it should have been cleaned at check in to begin with. read more

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We were there on Monday April 10 and left April 11. Alta Strada is only open Wed-Sun. Junior's has a fast food vibe and closed at 2pm. The Tanger food court next to the Fox Tower was closed both days we were there. Shrine was not open monday. Everything that might be open is at the Pequot tower which is a decent walk from the Fox Tower. The walk there also has a closed fast food place and a closed bar. The website leads you to belive that everything is at the same place. Most of the open restaurants are at Pequot. The Fox Tower on Moday and Tues was desolate and creepy. I did not mention the $25 resort fee. What that gets you is not clear since there was nothing open. The response to my initial bad review is less of an apology and more like more marketing. If I ever go back, it will likely be for a concert, and I certainly will not be staying at the Fox Tower. read more

Great hotel within Foxwoods! It is modern and has beautiful rooms and very comfortable beds. The staff is friendly and will supply anything you need for your stay. The rooms are clean and have great views of the surrounding land with spacious room to work at a desk. Amenities are supplied, such as two complimentary water bottles, soap, shampoo, conditioner, and lotion. Inside of the bathroom, there is a large walk in shower with a glass door and tile walls, and a coffee machine if desired. There are also ice and vending machines on each floor for guests to utilize. The elevator up to your room is conveniently connected to the Fox Tower Casino. In order to go up to your floor you must scan your key card in the elevator which ensures that only hotel guests are allowed to use the elevator. Located outside of the elevator is the key card drop box, so it is a super quick, contactless check out process. There is no smoking allowed as well so there is no need to worry about any smells lingering in the hallways or in the room. read more

I have many fond memories for decades of coming here and enjoying one of the largest Casinos in the country! I have met so many wonderful staff members that has made my experience here top knotch! The Staff at FOX TOWER has been excellent especially one of my long time favorite Staff member - NORMA JEAN! She has always taken great care that I had the Best experience at FOXWOODS! She and others worked at the Concierge CheckIn along with PATRICIA PEACOCK LOVEDAY. It was always exciting to play and at times spend a night here! Some changes I miss dearly was the RAINMAKER BUFFET closed due to our Pandemic, BUT, I hope they resurrect this BUFFET AGAIN! In all the years here, I hope the Executives acknowledges its prized staff who truly Represents FOXWOODS in a positive light! But I would be remiss not to mention one other Member of FOXWOODS IS MICHEAL, Who is working in SECURITY and a super talented Artist who would paint caricatures of the guests on the windows if they were celebrating a Birthday or special events! Thanks all for my memories! read more

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Have been here twice for work conference and both stays have been great. My rooms have been clean and located in higher floors as requested. I like that in order to go up the elevator you must swipe your room key avoid drunks patrons going into random hotels floors. Dining options are many from fast to fancy. read more

So we came back 2/27-2/29 to give them another chance and this time the room was much better. The Check in woman seemed a bit blah at the desk, didn't know to much info when we asked her questions (I needed a wheelchair and she brought me some old busted one and I told her that wouldn't work and she then said well u can call and rent a scooter but provided to phone or info so I had to Google) and wasn't very friendly, once I finished on the phone I had to stand with my crutches waiting for her to come back and told her what scooter number they gave me and she went in the back and brought it out. It just seemed like she was there for the paycheck and to do the bare minimum. Customer service just isn't the same anymore. We got a king bedroom and when we entered it was definitely clean! U could smell a faint bleach smell (nothing over powering but u knew the room had been cleaned) I called down to guest services because I needed extra pillow (I just had surgery and have to prop when I sleep) the guy said he would send someone up and about 5-7minutes later Fefe showed at the door. (I love her so much I want to take her home with me, we had her after our first time staying a few weeks back when we had a not so clean room and she came and took care of things for us.) she showed with two extra pillows but when she saw me with crutches instantly said "I'll be right back" well when she returned she had 4 pillows, extra towels, waters and more tea. She even was so sweet and fixed the pillows up on the bed for me and helped me get settled in. She is an amazing person and u can tell she wants the guests experience to be a good one. I chose fox tower again because the showers have a bench and just having knee surgery I have to sit and need the removable showered so it worked out good. I'm glad we did stay at fox tower again even tho after the first time we weren't sure we would ever stay there again. This time was much better. The tv in the room worked great no blown out speakers on this one lol. The morning before we checked out my bf went down to grab a quick breakfast before we left and I dnt know what lil cafe he bought me a bagel from but when I tell u they put an entire stick of cream cheese on the bagel I kid u not. I had to scrape off literally what looked like a whole container box of cream cheese. Talk about overkill but it was the only place open near our hotel without him having to walk all the way to the Dunkin near Pequot. They really need to put another Dunkin or something in the fox tower area. I wish there was more in this fox area... I called down to guest services to ask about if we needed a belle hop or could go grab one of the rolling carts for the luggage and the girl on the phone said no bell hops were working and we could grab a cart anytime. Well I send my bf down and he came back empty handed and said "the bell hop is working and said we are not allowed to use them unless we request them" so whoever I spoke to on the phone was clueless. The bell hop woman came up and took care of the luggage and brought it downstairs. She was very nice and said she didn't understand why I was given the wrong info. She even loaded the stuff in our car, my bf tried to do it but she insisted she do it, she was a super nice woman. We are thinking about trying one of the other hotels for our next stay (even tho the reviews on those are just as iffy) but I really like Fefe so I know if I stay at Fox tower and ever need anything she will take care of me! she needs a raise! Beautiful soul and best customer service experience there is with her.... One complaint: We were given a conjoining room and the people who slept on the other side were so loud laughing and making stupid noises and slamming doors at 2am. It made the mirror on our walls bang and rattle which was obnoxious. So if u dnt go with people make sure u ask to have a room that isn't a conjoining room! We had to be up early and it made it impossible to sleep that second night stay. Also the morning of checkout there was a room cleaner guy who kept knocking on our door every 30-40 mins to see if we were leaving or had left yet. Was very annoying. Because of my surgery it takes me longer to get myself together and we finally left the room at 10:45 to head down. Checkout is 11am so wtf was he knocking so frequently for?! read more

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Beautiful tower go karts located downstairs. Outside pool with food and drink service plus the pool is a great size. You can Zip line from the top of the tower for the adventurous ones. From the casino lobby is the entrance to Tanger outlets which ends at the Pequot Tower. Jonny's restaurant located in the lobby. read more

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Plenty of gaming machines as well as restaurants to pick from. Everything from high end to basic burgers and fries. Free drinks while playing games, even slots. Staff is attentive and very accommodating. High end poker as well as small time for beginners. read more

We had a awful time no towels no blankets... Rude staff... No house keeping we requested it... Asked for blanket waited about 6 hrs for blankets and toilet paper... Asked to speak to a manager it took 2 days to be able to talk to some body... That's all I got was oh I am sorry.... read more

Dated hotel with 30 floors and 6 banks of elevators. Review based on my stay in a room with double beds on the 7th floor. Pros: 1. Valet parking. 2. Free unlimited water in the room, but only 2 bottles were present at the time of check in. You can call guest services to bring more. The water bottles are only 12 ounces. 3. Decent TV channels and pay per view movies available. 4. Roomy shower with powerful water pressure which is extremely comfortable. 5. Refrigerator, safe box and glass cups and mugs 6. Express check out. Drop off key at elevator drop box. Cons: 1.The Room is very dark. Look carefully before you check out. You may leave something it's so dark. It's dark during the daytime hours too. 2. Beds are too soft - personal preference I know. 3. Dated furnishings. 4. No USB outlets and limited outlets. 5. You are charged a $25 daily resort fee with limited access to the immediate tower hotel facilities. The resort fee allows you to use some of the other facilities in the property but you need to walk or shuttle bus over to get there. You must be 21 and older to use the tower facilities. If you want to use the tower pool, add an extra $25 per day per person for use of the pool. The gym use also requires a picture ID and room number info to gain access. 6. A $100 dollar deposit per room for incidentals is required. Takes a few days before they credit it back to you. Overall the hotel is ok, but what you get for the resort fee is minimal. The rooms and resort access could definitely use a overhaul. read more

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I found a Groupon for Fox Tower hotel at Foxwoods for 66$ per night. I thought it would be a nice anniversary getaway for my husband and I, (and with our kids bc why not?!) and since the kids had never seen the hotel. We booked for Sunday night into Monday, and the total for the room was 104$. Then there was an additional 21.xx in tax on top of it, bringing our total to 126 and change. Who doesn't love an adventure?! Well I guess you get what you pay for. Check-in went splendidly. ((We started at Sugar Factory which deserves its entirely separate Yelp, so I will treat that accordingly.)) We walked to check--in to be greeted by a huge line. After 5 minutes of waiting in line a man asks my husband if he wants to save 45 minutes by following him. Sure, obviously. As I provide my credit card and license for check-in, I discover that there is an additional $25.00 fee. Whaaaaaat?! Where did Groupon say that?! HINT: it didn't. When I asked the man at the desk about it, he was short and obnoxious, as in basically pay it or good-bye. OK so we are up to about 150.00 for the room at this point. We get upstairs to find that it is highly unimpressive and small. I would venture to say tiny. Poorly lit. Toilet paper holder is broken, which I'm sure they will try to charge me for. Then, we find out that there is no actual pool for the kids to use at Fox Tower; you have to go to Grand Cedar hotel for the kids to use the pool. Did not see that in the description. We take the kids to the Arcade which obviously they love. Then we head to the pool, which is a pretty good hike from the hotel room. If you have seen Diary of a Wimpy Kid, picture the pool scene at the beginning of the movie. Overcrowded pool, kids everywhere, water ALLLLL over the floor pooling EVERYWHERE. Screaming children, kids touching you underwater, no staff in sight. No clean pool towels, nothing. Gross! Overall SUPER DISAPPOINTED with our anniversary celebration choice. We could have easily spent less money at Great Wolf Lodge and the five of us would have been happy. Two thumbs down, 10/10 WOULDN'T RECOMMEND. read more

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So this review is only for the hotel accomodations of the Fox Towers, not the casino or other venues - and based simply on that, I was quite surprised by how comfortable and quiet the rooms were. If you're not familiar with Foxwoods' layout - as I am not - it took me a little bit of wandering within the outskirts of the casino floor to find the lobby. The lobby itself is large and somewhat Trumpian in its decor - brash, ostentatious, full of faux gold tones, and ultimately cold. Thankfully, the reception staff was well-mannered and welcoming. Another oddity is that you have to go back out onto the casino floor to find the hotel elevators - no doubt this is all planned to lure you into that den of gambling! (What really lured me was the Juniors diner off the lobby and the thought of cheesecake ...) But back to the accomodations: the room was large. clean, and comfortable, quiet and a quiet A/C unit. My room didn't have a tub but had a large sit-down shower stall. The water pressure was a full-bore fire hose blast - no anemic water-saving throttles here - that nearly knocked you off your feet. Nice - Cosmo Kramer would approve. The only drawback to the stay is that the wifi signal is a bit slow - no doubt an effort to remind you that you're not there to work but to play ... read more

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The Check In for the hotel is absolutely awful .. on average well over an hour wait throughout the day .. need to come up with express check via kiosk to help speed things up . Otherwise Rooms were clean and nice .. read more

We stayed in fox tower last night and likely will not return. It was our second time staying here this year. Upon arrival (~6pm Wednesday 4/24) there was a very long line, with about 10 reservations ahead of us. It seemed as though the attendants standing around (not checking people in) could have been helping or at least offering waters, information, interacting with guests or SOMETHING other than standing there chatting with each other. Our "handicapped" room had a regular bathtub you had to step over the side to get into, with no bench or seat for showering. The drain for the tub was broken, so it filled with water while showering and then slowly drained hours later. This morning I went down to ask about access to pools and recommendations for breakfast. Mary waved me to the counter and I said "good morning we are staying in fox tower, is there a pool that we can use?" She did not answer me, instead she referred me to a woman who I assume was the manager. She explained the indoor pool is owned by the spa and we would only have access to it if we purchased spa service or a pass. I asked about the other hotel pools and was told they were not for fox tower guests. So in addition to fox tower being far away from most of the casino, there is no pool accessible to guests unless it is summer? I politely thanked the manager and after I had turned around, Mary said "have a good day." I guess she didn't hear me say "you too" since she then turned to the manager(?) and laughed saying something about the gesture not being returned. Overall was not impressed with Mary's lack on knowledge of the services offered to guests, and was very put off by her blatant rudeness. I walked over to juniors to look at their breakfast menu and the hostess did not understand when I asked if they were able to make breakfast sandwiches to go. She walked me to the to go counter where a nice woman explained they could make a breakfast sandwich but it would cost about $25 after tax. After returning to the room, we heard knocking from room service on the door. We had our do not disturb tag up, as it was only 9am and my partner was still relaxing in bed. I said no thank you we closed the door. For the next half hour or so, all we could hear was the room service attendants banging around and yelling to each other in the hallway. We decided at that point that we would just drop our keys off and leave. I was hopeful after our last stay that things would be better this time, but I have to say, due to the inaccessible bathtub, lack of customer service, and Mary's blatant rudeness, we will not be returning. With so many other options and another casino just a few miles away, it seems as though fox tower does not care to retain customers at all. read more

Poor customer service ,restaurants none open 0730 pm? Decided to play to say the slots were tight would be an understatement, asked where to get a coke or coffee wanted 6 dollars for 2 small cups of coke . Really most casinos give soft drinks to people playing. Had to ask about drinks because lack of hostesses. Our first time , our last time here. We will never return here. read more

No toilet paper in the room! When asking the front desk she was not nice and said "o we will send some up" still no tp:0 I guess if you get the suite it would have been better but still who knows maybe the have Bidet .!!!! Poopy situation. Had fun gambling tho. read more

Booked the Tanger outlets package and upon check in was told I need to exchange the "vouchers" for the gift cards at the service desk. Despite online saying they were open, there was no one at ANY of the Tanger outlet service desks. No one in the management office. No one to answer the phone. This happened at 8:30pm on Saturday, and from 11-11:30am on Sunday. Decided to go to the front desk at Fox Tower to ask them if they could assist, or if they had any insights on how to redeem the voucher sold as a package through their booking. I was told that the hotel has nothing to do with Tanger outlets and there was nothing they could do, but she would go see what her manager in the back had to say. She came back out and stated the same thing again, they are a separate entity and Foxwoods and the Fox Tower had no control over the voucher and Tanger outlets. Was told that the voucher never expires and we could "use it" anytime or at any Tanger outlet location. Not true, as the back of the voucher states it needs to be redeemed at the Foxwoods location.... But how can I do that when no one is at the service desk?!? The point is that we booked a package through Fox Tower and paid a higher fee that included a 50$ per person "gift card" to Tanger Outlets. Was given a useless voucher upon check in and then told there was nothing they could do about it. If Foxwoods has "nothing to do with" Tanger Outlets then perhaps their hotels shouldn't sell a package that includes their service. They wouldn't even refund me the difference between the non-"Shop and Stay" rate and the regular rate seeing how the "shop" perk was inaccessible. read more

Davina was great !!! Excellent customer service !! She was very accommodating and very friendly

I used to come here when it first opened and it was the new hotel with all the buzz, but now it feels neglected and forgotten. Everything in our room was just pretty beat up. When we came over 10 years ago, the restaurants were great, the club was fun, and it felt like they'd taken a little piece of Vegas and dropped it in CT. Now it just feels dead. The employees were ok, the food was pretty good, but overall this beautiful place has lost it. read more

My room on the 27th floor was great! Amazing semi-panoramic views and beautiful decor with a spacious bathroom! My complaints come with the staff. Hardly any of them are worthy of even being called typical casino resort hotel staff! The lack of customer service or even a quasi friendly attitude is ridiculous! The front desk staff is alright but not at all helpful. Imagine asking a question that pertains to your stay to a front desk staff member and being answered with "I'm sorry, I don't know" and stare at me blankly. Like.....ok? Can ya find someone who does know?!?! The staff throughout the casino and food court areas leave A LOT to be desired! The rate was desirable during my two night stay which made the annoyance tolerable. Room service: The room service staff was great and of true casino resort quality. The food came in large portions and tasted fresh and flavorful! The spa was amazing!! (see separate review) I'm not sure I'd recommend a stay at the Fox Tower but may stay elsewhere and visit the spa. The hotel has plenty of room for improvement!! read more

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My lady friend and I attended a wedding at Foxwoods last night. This was my first time staying at the casino and I wasn't disappointed. The room itself was tastefully decorated. The stand up shower was stylish. The water pressure was strong, just the way it needed to be. I wouldn't really call it a negative but more of something to think about. The hotel lobby and the elevators to the rooms were separated. Being a nonsmoker, it wasn't very appealing for me to walk through the smokers casino area to get to my room. That was by far my most displeasing part of getting from A to B. Otherwise, it was an enjoyable stay for us. read more