Well, what can I say! I absolutely loved this place! From the time that I arrived until the time that I left, the customer service was top-notch. I came there because I had heard of all of the hoopla surrounding this place so I wanted to check it out for myself. I went upstairs to the rooftop bar, called Thea and I was greeted very nicely by the hostess. I sat at the bar and ordered two cosmopolitans with Gray goose vodka. Outstanding! I also ordered some calamari and it was wonderful! It wasn't chewy and it was extremely tender and flavorful. Then I went downstairs to the French restaurant/bar and I ordered some French onion soup. It was pretty good but it was a little sweet for me, I really did not like the sweet notes that were prevalent in the soup but overall the flavor was good and the cheese that was melted on. Top was very very good. However, I'm not sure that I would order it again because I don't like that sweetness that was associated with it. I like my French onion soup more on the salty side. The ambience here is crazy good and the customer service is outstanding. I can't wait to come back with my husband and a bunch of my girlfriends for a nice happy hour. read more

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Beautiful decor, delicious food, amazing servers, Paul took care of us and we felt like family.

OK, so this is a beautiful, upmarket, hotel that is very crowded. On the positive side: - the restaurants are excellent. - the lobby bar is hopping and cocktails/service is excellent. - the rooms are well appointed, but for a new hotel, showing some wear and tear. The negatives: - You can't help but feel that there are a lot of high end escorts hanging around in the lobby. - The presence of the condoms, lube and vibrator among the in-room amenities is just a little odd. - We travel from Canada to Phoenix a lot. Unlike the Phoenician, Camelback Inn, Four Seasons, Mountain Shadows etc. Rooms don't really have views. Ultimately, too crowded...more of a W Scottsdale vibe than a serious, upmarket hotel. This might change. read more

Loved this place! We did a staycation here. Our room was fabulous and very artsy, had a complete bar, snacks, lotions, face creams which of course I enjoyed, a whole set to make old fashions and lemons, super cute!!! We were gonna spend the day at the pool but we decided to hang out at the lobby bar, on the patio side. It was a beautiful day out and Saturday was busy. Plenty of people having a good time. Seems like the trendy place in Scottsdale. We had the pepperoni pizza bread and the shrimp cocktail (which it was 10 points), of course clase azul repo cucumber jalapeño skinny margaritas, so good. The staff were friendly and highly professional. Great ambiance. We then went upstairs to the rooftop. Espectacular Camelback Mountain View's, we had a great time and had an expresso martini that was super yummy. For dinner we went to Le Âme and sat at the patio, we shared a delicious French onion soup, and we also shared the skirt steak and mashed potatoes. 5 stars for the restaurant. We enjoyed every aspects of it. The bed was comfy. Thank you for a great stay read more

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Great place for meeting rich people and influencers. Make sure you make an rsvp if you want to eat... learned that the hard way. It is dressy as well so make sure to dress up. Very beautiful views of the mountain from the rooftop bar. read more

Love the food and our server Sarah was super friendly. We had lamb chops, kabobs, and steak. read more

I went into the global ambassador expecting to have a few drinks to end my evening. The bartender Ali made us some cocktails that took my tastebuds on a journey to flavor town. Best drink I've ever had! Made my night and I think my business deal went through because of how legendary the service is here. Highly recommend read more

Love this place! Just wish this place was a little closer to us. Anyone who's been there will agree that the ambiance is very classy. Drinks are a little pricey but on par with any high end establishment. We will be back soon! read more

New and trendy hotel/restaurant/bars with plenty of people looking for a good time. Definitely a swinging spot, especially on the roof. Food was standard for a hotel restaurant although they were trying hard to please with what the staff had to work with in the kitchen. read more

We stayed here the 4th of July weekend and had an amazing experience! Claudia at the pool, the front desk and Felipe & Michelle are absolutely awesome too - they work at the main bar (lobby bar)! We came back tonight to see them and so happy they were working! Love them! xo love Morgs and Sav read more

Global Ambassador is an absolute must for cocktails, chill house music from a live dj, and social scene on the rooftop patio overlooking the mountains. Such a sexy vibe. Guys throw on a blazer and girls wear a nice dress and you will have an amazing time! read more

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I wanted to thank the Thea staff for taking care of my wife and her friends. Specially, a special shoutout to the server Sarah, and the Sommelier Sara. They treated my wife like she was royalty, after hearing the amazing night that she had and explaining the amazing service that she experienced, she can't wait to go back she said. The Global Ambassador is lucky to have those 2 employees mentioned, having amazing customer service skills, making sure my wife had everything she needed, and just simply the friendliness they displayed. Highly recommend this place. Thank you Thea staff!! read more

A great place! We loved the cocktail lounge that you see right when you walk in. A very cozy ambiance and cocktails are good. The outdoor area is beautiful. This is one of my new favorite spots in Arizona! read more

Well deserved five stars. Kudos to Sam Fox for creating a sophisticated, hip, engaging experience. To sum it up: Imagine if The SoHo House married Starbucks and had a baby= The Global Ambassador would be the result. It is incredible how many hotels miss out on the opportunity to monetize their huge, mostly empty, lobby's. Here you will find what all hotels should do: Fill the lobby's with high class beautiful bars with ample seating arrangements and several restaurants with great food and drinks. It's really that good. You'll find this place busy at all times. Which makes it a fun people watching wonderful experience. To the left of the entrance is a café bar experience with croissants, pan au chocolates, and other pastries on offer along with coffees and teas. In the center is the main bar with a few choice selections on the menu, such as charcuterie, trays, and light bites. The drinks are ample, and the service is great. You can sit in or outside -it's all charming and the main bar extends to the atrium that also is the common grounds for the hotel portion of the property. Further along, you will find a great restaurant L'Ame which is wonderful for lunch or dinner. Walk along the back to the pool and there's another great restaurant called the pink dolphin, which has been a wonderful addition. There's also also a rooftop bar that's Mediterranean. So basically, you'll find a ton of selections and things to do. Lots of friendly people in good service. Bravo! read more

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What's better than a mix of Mexican and Peruvian cuisine...poolside?! Absolutely nothing! Pink Dolphin, is a boutique and restaurant, located inside the beautiful Global Ambassador. The restaurant is open to the public at 11, but if you're eyeing the poolside experience you've gotta be a member/ with a member. Trust me when I say the pool is just an added bonus, the food is what you're after. Seating is somewhat limited so I'd highly recommend getting there at open because it's walk in only, no reservations. It's colorful giving off Miami with a little bit of Paris vibes in my opinion - making it's a hot spot for a girls day, birthday, or a nice day. I'm blessed to be good friends with members who've dined their multiple times, leaving the ordering to them. Since there was a group of us they opted for a handful of appetizers, along with the tacos - let's just say I'm still dreaming about the entire experience. We started with the Skinny Dip that comes with guacamole and a pitcher of skinny margs- but by the end of it we'd tried, a moment of zen, sangria, manhattan, along with a few others. Aside from the wine the server forgot about twice, service was top notch! I can't wait to return and try the quesadilla. read more

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The Global ambassador always has me impressed. Today was my first time trying the market located in the lobby. I believe that I got the skin smoothie.(blue smoothie) and it was delicious and very hydrating. In my opinion, it is somewhat similar to the famous erewhon smoothie in Los Angeles. If you know you know;) . The servers were extremely kind. The pastries looked really good! I recommend this market. I rate this place 9/10 read more

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I had the best bartender upstairs! Her name was Alli. She recommended some ama drinks for my friends and I. I will be back to see her because she was the sweetest read more

My wife and I had an amazing day with Jovian. Zach and Andy were amazing. We put them to the test in cocktail creation and they are pros. You shouldn't take my word for it. Figure it out yourself. read more

The Global Ambassador - Hotels Near Me - Phoenix, Arizona

Visited the outside lobby bar the first day the Global Ambassador opened and staff was incredibly welcoming and were so nice about us bringing our puppy along for the experience. Our server Marcella was so helpful when choosing our drinks and so cheerful. She definitely added a huge positive experience to our date. Not only were the drinks and service great the ambience was enjoyable. We're currently here finishing our drinks and already planning a staycation. read more

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Great lounge and views on the rooftop are incredible, staff is very friendly. Food is decent but you should go on a date ! read more

La me Best service of all time Gilbert are server went above and beyond he was amazing food was fabulous I'll we be back read more

Amazing vibes, the restaurant and bar upstairs was amazing. The bartenders and service was just okay but I loved the food and drinks. read more

Terrible experience, there were actually a few individuals that also had a terrible ending to their night that were sitting next to us. After reaching out to management about our experience, they simply responded with sorry and hope you try us again. Very unfortunate customer service for trying to be a high class establishment. Won't be bring my clients or staff here anymore, don't want to risk having poor customer service and be embarrassed again. read more

What a vibe. Trendy, upscale, classy. The first floor is spacious and well laid out. There's a super cool outdoor area as well. Upstairs is beautiful and pretty much massive with two full bars. Had an excellent Old Fashioned. read more

Enjoyed Thea very much. Elizabeth was tops. While we are polite diners, we were a little needy with the heat lamps not on-too hot, etc. She not only went beyond to accommodate us, she entertained us. Love her. read more

Weird place. Poorly run. People have dinner on rooftop and ask how to get to the bar area downstairs afterwards, and nobody has a clue about customer service. One of the rude chaperone's pushes my beautiful girlfriend out in the cold, telling her to wait back in line if she wants to go from Thea to the lobby bar. Why on earth would they push a female patron alone outside, when she only wanted to go from their restaurant to their bar area? Are they crazy? Food is mediocre and doesn't compensate for this poorly managed the place is. Came there last week, complimentary valet and this week they charge. Very random place with random rules. Saw people waiting in line outside for a long time, when (except for one bar area) the inside is practically empty, with management not having enough patrons to keep ALL the bar areas open. Smoke & Mirrors. Shame on Sam Fox for having such bad customer service here. read more

Super expensive drinks very nice place. Everything was great until they decided to cut us off on our birthday party in New Year's Day celebration. The crazy part was the fact that we're there for five hours and only had three rounds of drinks so it wasn't like we were intoxicated. They just decided they didn't want our business anymore at $40 a head for drinks. Instead of my drink order they brought water. If I wanted water, I would have order it. That was the most annoying because they never actually came to check on us to see how we were or if we should even be cut off, all they did is just send water. If you want to have a party here highly don't recommend it because you won't have any fun. read more

Definitely a place to go see and be seen. Sam Fox- what a concept! Can't wait to return to the rooftop! read more

Lobby bar is open to non guests and is a literal work of art. The espresso martinis are top notch - think your morning cup of coffee from The Henry + alcohol. Personal favorite novelty is the "adult happy meal" menu item, a martini & French fries. They know their audience! A must visit... you truly feel as though you aren't in Arizona anymore read more

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This is a very luxurious hotel with multiple restaurants. Definitely seems like the place to 'see and be seen' in Phoenix. That said, this place is gorgeous and a must-stop if you're in the area. We were here the first week and they were doing great. Super personable service -focused on attention to detail. Tim, the bar manager was very accommodating but my favorite was our server, Sunni! She was friendly, attentive and had great recommendations for cocktails. We will definitely be back for dinner soon. read more

The Global Ambassador - Hotels Near Me - Phoenix, Arizona

I came with my girlfriends for their birthdays and we had a great time. Amazing service, great food, ambiance and vibes. Sam fox always gets it right. The steak frites was super good! read more

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My family and friends went to the lobby bar here! Mac took care of us and she was so attentive to us. She made AMAZING cocktails and treated us so well the entire night. All in all a very wonderful experience, especially thanks to her! read more

Good service. Rooftop bar was very nice with great views. Drinks and ambiance is excellent.

We ate at Theo last night and it was phenomenal ! The ambiance, food and service was impeccable and we loved the views. One of our servers, Alec, was exceptional. It really felt like he cared and wanted to make our dinner special. Thank you to Sam Fox for building such a special place. Can't wait to come back. read more

Rudest Bartenders I've ever experienced. Just because you work at a nice place does not mean you are above people that are a patron of the establishment. Most people leave reviews for some sort of kick back, I just want to let others to be ware. Walk across the street to steak 44 to get your moneys worth. Don't contact me, this is just for others and not for a "we are sorry" response. I can deal with slow service or a messed up entree but you can't teach an employee how to have a positive attitude. I don't spend $500 for someone to talk down to my party because we ask for recommendations. If you don't give great service there are 50 other restaurants within a mile that will. 3 stars because the food was great but we are in Scottsdale, every place has good food, it's the experience that can set you apart. read more

I have been to both the lobby bar and Thea (rooftop restaurant). Both times the experience was below average .The ambiance is beautiful and so are the views, but that's it. The service is where this place does not shine. You would think for how fancy the place is you would be treated like royalty from the moment you stepped in the door but that is certainly not the case. Sat down in the lobby for some drinks. I waited 10 minutes before I finally just flagged down a waiter to order drinks. Mind you there had been multiple waiters walking by numerous times. Most of the staff was just huddled in the corner gossiping. Thea has wonderful food but once again the service was very poor. We ended up being there for 2 plus hours because the service was so slow. Not to mention we had 4 different waiters helping our table. Overall, this place is just another overpriced trendy Scottsdale bar/restaurant with the same service you could get at the DMV. read more

Sat at the bar and ordered food and drinks. Devon, the bartender, was the best!! The food is so yummy, and the ambiance is so fun. There is a DJ outside on the roof spinning and a fun spot to hang out! read more

I contemplated sharing this review but after several weeks I decided that sharing it could probably help The Global Ambassador 'management' in proper hospitality training. We booked a suite here for a weekend in March. We're Scottsdale natives and loved coming to The Global Ambassador for the ambience and service. We splurged for this room because it was our wedding weekend which we told hotel staff during booking, they did send a nice card even congratulating us on our wedding weekend upon check in on Friday. Saturday comes (the day of our wedding) my bridal party leaves and I head downstairs to head to the valet area as my driver is waiting outside. When the elevator doors open a bride and her bridal party are in the area, the bride and I exchange 'congratulations' and I continue on my way. I don't reach the end of the small breeze way before a man in a Global Ambassador hat approaches me and tells me that I cannot be down here in my wedding gown. I explain I am on my way to my venue as I walk past him. I head directly outside and my driver pulls up, as he does, the first man now accompanied by TWO additional men, one who I assume was the on duty manager (stocky man in a blazer) and the man asks me if I'm confused that they only host 1 wedding a day and that I cannot be here in my dress. I explain AGAIN that I am headed to my own venue. It was beyond humiliating and there was no reason that 3 men needed to follow me outside?? My private driver was also so taken aback that he was like 'are you okay?' A note to management; you cannot stop other brides from staying at your hotel and if there is a policy regarding your dress it should be explained before spending thousands of dollars on a room. I was so embarrassed and honestly beside myself on the way to my wedding. No one should be treated this way. Do better. read more

Place is very cool. Ambiance worth it by itself, food good, service was great. We'll be back asap!

What an absolutely high class 10/10 experience ! This was our first time there, as soon as we walked in we were welcomed by your classy hotel lobby bar manager Esteban who quickly pointed out the restaurant we were looking for. We had a few minutes before our reservation,so he quickly had the bartender make us some cocktails. We sat in the bar area at LE AME and had a server by the name of Ohannes who was simply incredible at describing the entire menu , his service was spectacular. Esteban made his way back to us to make sure we enjoyed our dinner. He then took the time to show us to the rooftop bar Thea and welcomed us back for my bachelorette party . We will definitely be back !!!! read more

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