I contacted Kory about a BBQ that definitely needed cleaning and likely needed repairs. Based on…read morephotos I sent, he provided an upfront estimate for the cleaning and we agreed that he would let me know about repairs once he saw it. Kory arrived promptly at the scheduled appointment time and said he could get the parts needed but, because it was an older and discontinued brand, it might be worth considering a new grill. Kory could have just taken the job and my money, but he instead gave a candid assessment that enabled me to make an informed decision. While I can't comment on his work because none was completed, definitely five stars for integrity. And he didn't ask me to write this review, either.

Kory came out right away to look at my grill. He determined that it was a simple fix, didn't try to…read moresell me anything I didn't need, pointed me in the right direction to order the replacement parts for me to fix myself. Kory was a really nice and honest guy and I'd definitely recommend him.

My grill hasn't been cleaned in awhile. It looks brand new now. I def recommend their cleaners. He…read morewas here for about four hours in the heat. Very good job.

Julian came out and cleaned my Traeger timberline. He did a great job. I tried cleaning it myself…read moreand didn't even come close to the job he did. I'll definitely have him come out again from time to time.

Ethan did a fantastic job. He was on time, extremely thorough, and left my grill looking brand new…read more He took the time to set out tarps and maintain a clean work area from start to finish. Honestly, he left the area around my grill cleaner than when he arrived. His pricing was fair, and he was easy to work with throughout the entire process. It was clear that Ethan wanted to earn my business, and his attention to detail showed it. I'll definitely be a repeat customer and won't hesitate to recommend Eco Grill Cleaning to my friends and family.

Of course the grill came out super clean. But what I really appreciate is that Ethan was super…read moreinformative about which parts are worth replacing given the age of my grill, and helped me find replacement parts and showed me exactly how to replace them too. He was very thorough and went out of his way to ensure everything was buttoned up beautifully.

I have major germ-related OCD. When I saw that my covered and previously clean grill now was home…read moreto rat droppings, I wanted to toss the whole grill away and buy a new one. But hey let's not catastrophize the situation and do what "normal" people do, clean it. If it were left to me to clean, I probably would have taken at least a whole weekend, PPE, chemicals and STILL not want to cook on it. I reached out to Julian and his communication was excellent. He fit me in, gave me a reasonable quote, and showed up on time. 1 hour later I have a brand new grill, just like that. It's incredible, like magic. My mind is now at ease. Thank you for offering this service!

I have an 20+ year old grill that I thought was on its last leg, especially since most of the…read moreburners were clogged or not working. Julian took a look and said he thought he could fix it. He cleaned out the burners and fixed the wiring that had been chewed by rodents. Not only do all the burners work again (and evenly), but my rotisserie is back to working again. He also did an incredible job cleaning the grill, making it look refreshed and clean. He charged half of what some other local companies were quoting me. I'll also add that scheduling with him was a breeze. I would highly recommend using OC Grill Cleaning for your all your grill needs. Julian is professional, thorough, and most importantly, honest with his work. He is now my go to person for any grill issues or maintenance.

Joey did a great job and we will certainly use him again. Two guys were here for hours- he…read morerecommended replacement parts I could buy and install easily- and he repaired an igniter that I had not realized had failed.

I hired these guys because they are straight grill service and cleaning and not an "appliance…read morerepair company" that cleans and repairs grills. Overall a pleasant working experience, all systems serviced and cleaned as needed and left in good working condition. 2 brothers a little bit unorganized on their scheduling and communications but otherwise showed up on the day they were supposed to and did great work.

Mixup with my appointment, owner called to help fix the situation. These things happen and I…read moreappreciate the communication and customer service. Will update my review after my new appointment is completed.

I regret hiring this company. I spent well over $1,000.00 on repair of my grill including a new LED…read morelight harness, switches, burners, etc. Everything they recommended and told me I needed. About a year after install of the parts from pro grill, the LED lights begin to fail and then stop working completely after a year and a half. I used the grill less than 5 times since their work so noticing wasn't highest on my agenda. When I realized the lights were completely out, it was a year and a half time from date of repair. I reach out to pro grill for help. The first person (didn't get his name) wanted and tried to help and said they'd be getting back to me. No one ever did. I had to reach out 3 different times over the span of a month. They'd respond after a week or so to each email or voicemail left. I felt back burnered, no pun intended. If it's not a new sale, they don't care. It's as simple as that, that's how I feel. They finally emailed me back saying it would cost around $200 for them to come look at my grill and then give me a price on what's wrong and what it will cost to fix. My blood boiled reading that. After spending this kind of money with them on a bbq repair and they don't have the decency to come look and see what failed in their install? LED lights are meant to last a VERY long time. Not a year or year and a half and only using them less than a handful of times. I called them immediately after receiving that email and talked with someone that said, my issue is above his pay grade and told me he'll let the manager know. I asked when I can expect that call and he didn't know. The manager calls me shortly after the call. We speak about the issue, and how I feel. He tells me they don't warranty anything they sell or install. Huh? You charge people thousands of dollars and have no stand behind on the work or the parts you install? Why would anyone use you after learning that? You don't learn that they don't cover it until you need their help though, that's the deal. I tell the manager how displeased I am with the whole experience. Taking weeks if not a month to get back to me, no responsibility taken, making me pay even after a month of trying to just speak with someone at your company, just to have your guy come back and look at their install and parts you sold me, and sell me the same service and part again? No thanks. He finally says, ok, we'll have someone come by and look at it for free for you but if it needs new parts we will not cover that or install. Great thanks, when can I expect that? Our office will call you to schedule. Great thanks a lot. Never heard from them again. That was over a week ago. To the ownership: listen to your customers frustrations. Try and help or solve the issue. Don't shut them down. Improve your communication. Why is it taking weeks to respond to an email or voicemail when a customer has an issue with your service? I bet if I needed a new service of some sort, you'd be Johnny on the spot. Improve manager training, and if who I spoke to is the owner, that's a shame because you failed on every aspect of customer service. Your staff failed in properly communicating and responding, then when it got escalated to management, you did nothing to help solve the issue and what you said you would do, you didn't do and I never heard back from you forcing me to express my experience. To new customers, there's lots of great companies out there, make sure you do your research and choose the right one.

Grill Masters was excellent. They came and cleaned our grill and pointed out things that needed…read morefixing. Sure beats doing it yourself. Especially since I can clean a grill but can't fix it.

Great service. Adjusted the gas regulator and spent 5 hours cleaning the grill - price was as…read moreestimated. Nick was fantastic.