Amazing service, quick turnaround, quality work. Reasonable prices, but I also don't have a great…read morebenchmark for shoe repair prices ($20 to replace the tips on a pair of heels).

I've been using Escobar Shoe Service for years rather custom boots soft Italian leather replacement…read moreof soles to clean up they are the best. Recently had a pair of loafers (Red bottoms) cleaned they had a pretty bad scuff mark and sizable knick in the leather. Upon pick up not only did they appear back to original condition looking brand new the area's of concern were gone. Phenomenal quality of work. Highly recommend Escobar Shoe Service. Simply the best !

Excellent Service - and, most of all, very professional. I brought in 13 pairs of shoes(men/women)…read moreand tennis shoes. The order was completed to my complete satisfaction. I always enjoy my experience with the Fabrizio family !!

I've been using Pasquale's for nearly 10 years. I originally started bringing in several pairs of…read moreChristian Louboutin shoes and have always paid premium prices for repairs. Until recently, I was happy with both the service and the results. Unfortunately, my most recent experience was disappointing. I dropped off a pair of slip-on sandals for a simple cleaning and sole repair. After about a month without any call, text, or email, I contacted the store to check on the status. After a lengthy search, I was told by the older woman who works there (who I believe may be the owner) the shoes had never been entered into their system when I dropped them off. She apologized and explained that the work had not yet been started. Mistakes happen, and I wasn't upset. However, another month passed before I learned the shoes were finally ready. By that point, I had missed several trips where I could have used them. And well as daily opportunities. What disappointed me most was the interaction when I picked them up. The older woman working there, who I again believe may be the owner, denied that the shoes had been forgotten and instead seemed to place the blame on me. This was surprising given that I had previously been told the shoes had never been entered into the system when I dropped them off. One of the younger male employees was kind, professional, and appeared more understanding throughout the interaction. Ultimately, I paid full price after waiting nearly two months for a relatively simple repair and then felt dismissed when I raised concerns. For the premium prices charged, I expected better communication and customer service. It was a truly unprofessional experience. Following this experience, friends recommended Shoe Lab on Doheny. I brought in a similar type of repair request I've brought into Pasquale before and had a completely different experience and timeline. Will, the owner, provided a clear timeline, fair pricing, excellent communication, and completed the work by the next day. I was even asked when I needed the shoes by and was given a beautiful gift bag to carry them home. (Photo attached) I don't mind paying premium prices when the service matches the cost. Unfortunately, after that experience at Pasquales, I'll be taking my business elsewhere. I wish I had known sooner what many people in the Beverly Hills, Miracle Mile, Mid-Wilshire, and surrounding community already seemed to know--that there are other premium shoe repair options nearby that provide faster turnaround times, better communication, and a more customer-focused experience. Notably, Pasquale's competitor Shoe Lab on Doheny that has ample parking in front of and behind the store aside from residential.

Khalid was just a kind, genuine guy... and they validate for parking at the Farmer's Market... and…read morehe goes fantastic work... AND the prices are reasonable. Honestly, can't think of anything that could have been better, this is 100% my new place for shoe repair.

I had been a longtime customer and had recommended this shoe repair shop to many people over the…read moreyears, which made my recent experience especially disappointing. I walked several blocks to pick up my boots but realized I didn't have my ticket with me. I gave the person working there my name and phone number, but he still refused to release my boots. I thought I had received a text notification but couldn't find it on my phone. It seemed like such an easy problem to solve--they could have simply sent or resent the text while I was standing there to verify my information. What bothered me even more was the way my feedback was handled afterward. In my experience, the owner was stubborn, rude, and unwilling to consider reasonable suggestions for improving the customer experience. The attitude felt very much like "my way or the highway." It's unfortunate because I had supported and recommended this business for years, and I had much better experiences under the previous owner. After this interaction, I won't be recommending it anymore. If you're looking for an alternative, I've had a much better experience with Fast & Best Shoe Repair on Sweetzer Ave.

For the price one pays for repair .....the service, the repair and the quality of the repair…read moreSHOULD be top notch! And it is!!!!! Shoes are like new!

Poor customer service. Came by to get an estimate on boot sole & heel repair. Immediately was…read moreoffered unsolicited advice to not repair the soles/boots due to the poor quality & condition of the leather, the small cracks in the leather and the flaws. I was taken aback, so didn't say much and just asked again, "how much to repair the boots?" for a second time. He gave me an estimate of $120. and reiterated he doesn't recommend getting them repaired and continued to mansplain and talk down on my boots. These are my favorite pair of black leather vintage boots from the 80's, I've had them for 20+ years, they've never given me problems. Yes, the leather isn't the best quality due to the age, but they're not trash. They still look nice. I don't wear them that often, they're part of my collection and I plan on keeping them. I didn't really appreciate the non-helpful, unsolicited advice and the overpriced estimate. I just left. 20 minutes later, I happened to be driving and saw a little Mexican shoe repair store so I pulled over. They quoted me $40., no questions. I picked them up a week later, they did an excellent job, and I can continue to keep my vintage boots.

i had a lot of vintage shoes and bags that needed help. all the high end places also have one star…read morereviews (i had a terrible experience at Pascal's), so i just brought one pair in to start. what a fantastic job he did! now, he's been fixing all of my vintage shoes and bags; i bring in one or two a week, and they're gorgeous again, like new. he only takes cash, and it's upfront, so go the bank first, but this is where you want to go. no pretense. no bs. just a lovely guy who does fabulous work.

Arthur is the best! He has put on new heels, cleaned my shoes, and stretched them to perfection! My…read morenew heels last longer than when I bought them from the store!

Carlos is incredibly talented!!!! He can make any luxury bag or shoes look brand new!!…read more I have been suing him for years and he brings every item I destroy back to life

The best shoemaker in LA! He has repaired several of my shoes and bags, and every single time, he…read moremakes them look as if I just purchased them from the store. He is a true perfectionist and pays incredible attention to detail. Not only does he repair my shoes and bags beautifully, but he also restores them to look brand new, luxurious, and expensive. His craftsmanship and dedication are unmatched. I highly recommend him to anyone looking for exceptional quality and service!

I've been going here for a few years now and certain things are a little bit more expensive, but…read morethe quality of the work is worth it. A couple of days ago I went in for a simple job... Add two holes to the straps of my shoes. It was $10, which I think is fair and he actually gave me two extra holes as well for free. That was a nice touch.

Saved 2 pairs of shoes I didn't know could look new again. I dropped both pairs off at noon and…read morethey called the next day at 3pm to say they were ready! Excellent work. In total it was around $90 to have a pair of leather boots and patent heels refurbished.

They do good enough work but they're far too expensive for me to continue going there. Plus they…read moredon't accept credit cards.

Went in for a quote an we became like family instantly. Hayk took good care of me and even let me…read morefilm a bit of his leather art skills and craft. Leather is in his blood line ! Love this place will make you anything out of leather. Cigar case , no problem, bicycle seat , kids play for Hayk! Bags shoes whatever car upholstery needs you got this family loves a challenge. 22 years at this spot .