Been to service dept twice in the last two weeks. Super easy experience. Both situations were…read moreminor, while I got a good introduction to the facility and staff. The general rule is to avoid dealership because of pricing, but what does incompetence cost? I've been a customer at Lexus of Orlando, Coast Cadillac, Crest Cadillac, and Sunset VW. They've all been great (1). Who do you let work on your car? footnote (1), except the four Ford dealerships where there's a consistent culture of corruption.

My wife and I had a great experience at Sunset VW in Sarasota from the initial E-Mail from…read moreStephany, our Sales Associate Preston, the Finance Manager Cordale, the Sales Manager Brian, and even the GM Craig. They were very friendly, accommodating, and definitely valued our time. It's was also nice to be doing business in a new and clean store with lower dealer fees, lower MV fees and lower prices than our experience with a local dealer. I would highly recommend! JR

Friendly, informative , and prompt service! Fair pricing & quality work!! I would definitely…read morerecommend as I keep coming back for all my needs and get continued good treatment myself from large problems to small!

I can't say enough good things about these folks ! Everyone here provides the best service hands…read moredown I have ever received. I will never go anywhere else with any of my vehicles . Please take my advice BRING YOUR VEHICLE HERE YOU WILL NOT BE DISAPPOINTED.

Clays been very helpful each visit- replaced bearings and equipped a new jack on. They know their…read morecraft

Excellent customer service! Very knowledgeable... super friendly and helpful!! I highly recommend…read morethese guys for anything trailer related! Called and asked about some trailer parts and they had everything in stock and ready for me!! Saved my butt!!

Couldn't be happier with the service and care these folks have to our car…read more Highly recommend.

My husband called and specifically asked for tire prices and an alignment service. They had the…read moretires he needed and he specified several times wanting an alignment and have the tech do a test drive. They quoted him a price for what he asked for. When he picked up the car they said oh we don't do alignments. So they just lost our business and anyone who asks we will steer them clear of this establishment.

Since moving to FL I have had some not so honest experiences so was hesitant to try another garage…read more Masella's came highly recommended! From gear shit replacement, brakes, tires, etc, they have never let me down. I also have found them to not overcharge the way other businesses have been known to do. I recommend them to anyone new to the general South Sarasota/North Charlotte Counties area. A good family business that proudly stands behind the family name that has earned respect of many in the greater Venice/Englewood/Nokomis areas.

We were vacationing in Venice and needed an oil change. I got a recommendation from an acquaintance…read moreto use Masella's. I made an appointment to have the oil changed at 1:00 on a Friday and it went really well. The service writer was very helpful and courteous. It took about 45 minutes and the cost was reasonable. No upsell, no delay, just quick service. I overhear several phone calls with customers while I was waiting that sounded very professional and honest. The waiting room was the cleanest that I have ever experienced in a small shop like this. They had water and seltzer in a mini fridge. They also had a Kurig for coffee. I recommend them to anyone needing service. Thanks for a great service experience.

Greg, the owner, evaluated my Volvo diagnosed the problem and gave me a fair price to get it fixed…read more He's very honest and trustworthy. I recommend Clark Auto Group 100%... thanks Greg

I took my truck for body repair estimate and they were very polite, the price was reasonable…read more Now, we just need the work to be done.

Travis was amazing. Very knowledgeable and understanding. Excellent customer service. I will…read morecontinue future service and recommendations. I will definitely spread good vibes to all my family and friends in need of automotive repairs and maintenance!

Absolutely excellent customer service! The employees were extremely friendly, and down to earth;…read morehowever, I highly recommend getting a second opinion if you plan on getting repairs here. They try and upsell you on many add ons that you don't need for your car (fuel injections, tires that have just been replaced, etc) regardless of the car's age/value, and they frequently do an upsell of about 180 dollars to go deeper than the "free inspection". This add on inspection is very thorough though, and they take videos of different parts of your car, with detailed descriptions of each that you can access for 30 days. Just for full transparency on my car's problem, I had a check engine light go on after a 15 hour drive, and after 1,200 dollars of work, the issue still persisted. They ended up giving me back my car, and quoted me another 5 grand for a very labor intensive part (head gasket), and were very pushy both times with getting me to sign and order the parts right away. I ended up getting a new car since the repairs were worth more than the vehicle, and they didn't offer towing services to the new location. They also took the windshield wipers off of my car before I picked it up to trade in, so I had no wipers?? Overall I think the car was more the issue than Jim Taylor, but I wish I knew all of this info before I came here!

Nice place with all kinds of truck accessories. Show room is packed with everything you need…read moreoff-road and 4wd goodies. The workers are great and are very helpful with all your questions.

Customer Service is excellent and welcoming! Special thanks to Seth and store members for taking…read morecare of my front and rear gears after my Jeep suffered a catastrophic failure. Corporate and this location got together and figured out the solution. They stood by their warranty and got me back on the road in no time! Great people!