Celina is amazing! We went a few weeks ago to get some gardening supplies bc what else are you going to do during a pandemic? It was a super hot day and we couldn't fine the jasmine. A few store employees pointed us in the right direction but it was still confusing since the jasmine was hiding behind some other plants. Celina walked by and I asked for her help. She took the time to walk us over there and then when I asked her for help to find 3 plants that would be near blooming she got on her hands and knees and crawled under the table to pull some from the back. Now that's going above and beyond. It was hot, the store was busy, and Celina still took the time to make us feel like a priority! If you need help, make sure to find her! What an awesome lady! read more

The Home Depot - Jasmine - Hardware Stores Near Me - Encinitas, California

Home Depot seems to be undergoing an existential crisis. It used to be that Home Depot and to a lesser extent Lowes were my go-to stores for home improvement, repairs, and other projects. Now it's Amazon. Poor inventory control is the major reason. I can't count the number of times I've checked for items on the Home Depot website, been led to believe the item I was looking for was/is in stock, only to find that at the store - it isn't really in stock. Sad. read more

Having a good trip to Home Depot depends on two things: 1. Having what you're looking for in stock, 2. Finding someone that works there who really knows their stuff AND takes their time to help you. The best customer service I've ever had was with a guy named RJ who works at the returns desk. He's kind, patient and really listens. You can tell he's good because he's always busy and in demand with both customers and the workers. Thanks RJ for making the Encinitas Home Depot a place I look forward to going to. read more

While i love the Home Depot chain, I avoid this location at all costs. It is impossible to get help, and it takes forever to check out. It is worth it to me to drive a little farther to go to a different location. read more

I went to the Encinitas Home Depot with a list of things from my contractor (gas pipe caps, dryer vent & tape, angle stops, bondo, etc) most of which I didn't even know what they were or where to look. i did have photos of the things I needed so I showed them to Bob (from Sicily by way of New York) in Plumbing and he was so nice and helpful. He made sure I had some size options and we got through my list pretty quickly. He then got a ladder so that he could bring down 2 medicine cabinets for me! Bob was professional, non-judgmental, and clearly he knew his stuff!!! Then Bonnie rang me up at the register with a lovely smile and nice demeanor. As I headed to load up my car, a nice older man named Mark offered immediate assistance and loaded my medicine cabinets into my vehicle. Wowzer, you don't often get this kind of attentive service and such pleasant people. Well done Home Depot Encinitas!!! I'll be happy to come back anytime! read more

The Home Depot - Angle stop - Hardware Stores Near Me - Encinitas, California

I would like to personally thank Bob and Juan at the Encinitas Home Depot for being so helpful and kind. Home Depot's are so huge and for me super intimidating. Great customer Service and genuinely helpful. read more

I went back a few times out of necessity and did get some warm welcomes and thank you have a nice days by the younger employees walking the floor. I don't know if my last review had any impact or not but wanted to follow up to say thete has been some improvement I've noticed. The lady at the service desk is still not very friendly and seems irritated with everyone. Maybe they should put her in the back. Other than that I think there are some good employees that prioritize a pleasant customer experience so I appreciate that. 3 stars because selection is still lacking or nothing is where it should be. I dislike having to go on the website to look up the exact aisle and bay to find my stuff and then go there and it turns out it's 1 or 3 aisles over. Asking an employee they'll just do the same thing and pull up the website and say its over there. Still can't get them to price match their website either. But they will price match Lowe's? Very weird. So... definitely room for improvement! read more

I love Home Depot. On my last visit I bought the 6 ft. x 8 ft. Kaleidoscope Polypropylene Outdoor Area Rug for under $30! Walking to the cashier two people said they'd like to buy the same rug. It looks great on my patio. And really upgrades the seating area. Sometimes it takes a bit of looking and waiting to find products that suit your style. But the service is always friendly, and customer centered. Staff will cheerfully walk you through the store and lead you to what you're looking for. Where else does that happen? One more note, I just read a few reviews and would say another thing that made my experience really pleasant was shopping there after 6 PM when the store is less crowded and staff can provide their best service. read more

The Home Depot - Hardware Stores Near Me - Encinitas, California

Contractors: Avoid Behr Paint Delivery Service, had asked for a specific material and got the wrong one delivered. Kindly called back to say they delivered the wrong one and got hung up on. Called back they answered the call, heard background noise then got hung up on again. Will grab paint materials myself from here forward from the regular paint department which is far more convenient. **Unprofessional and a disservice** read more

Disappointing service, waited for 20 mins for help as I wanted to buy a couple of power tools. As a busy roofing contractor I can't afford to have this kind of slow service. read more

Horrible service this trip. One guy tried to help and told me that somebody was on his way. I asked someone else that's an assistant manager who said she didn't know anything about the area that I was having trouble in. Between 2-3 requests I had waited 15 minutes and I just left. In fairness, my review is not completely descriptive of every time I'm in Home Depot, Encinitas, because usually I know more about what I'm looking for than I did this time. However, this trip to Home Depot was not pleasant at all. read more

Ryan head cashier was super awesome and took the time to help me look for a light fixture and got me a cart so I wouldn't have to strain myself. Excellent service awesome guy! Thank you, Ryan. read more

Very poor customer service. Needed assistance in wood and cutting. I made it very clear to the woodcutter what I needed, but he said "this is Home Depot, everything is cheap here, don't expect customer service or anything else." I found another hardware store who was able to do EXACTLY what Home Depot could not. I paid more, but sometimes spending the extra bucks is better than dealing with associates who speak poorly of Home Depot. I spend around $50,000 a year here and recommend people to this location all the time, but after this... no more. Go elsewhere! read more

Maria in the paint department at the Encinitas, Ca location is hostile and has a horrible attitude. She is completely rude! She treated us horribly with a bully attitude. We kindly asked her about changing a paint color and she went off on us saying the paint we bought could not be returned. We knew that. We never asked for a refund, we just wanted to adjust the color to a darker color instead of wasting a pint of paint we had just both there. She said it could not be done. We went back later in the day to see if we could ask another person in the paint department...what do you know, Derek the paint expert fixed the color for us. She said she was a paint expert...I don't think so! She was so hostile and rude! Why does HD employee her...the customers and employees would be better off without her nasty attitude. The other employees have a problem with her is what I understand. They wanted us to complain to Corporate. HD should have an undercover person go in to interact with her...it will be the same. We dealt with her about a year ago...exact same hostile attitude. She should be fired for being hostile and a bully to customers and co-workers. She is a mean person and takes her aggression out on the customers. It's really a liability for Home Depot to have a hostile employee working for them. Get rid of her! read more

The most annoying thing just happened.. I go into Home Depot to get screws and this older male employee follows me and asks if I need help. I said nicely, "No, that's okay; I will know when I see it, but thanks." There were two other men looking at screws longer than I was. He continued to watch me and it stressed me out as he's staring at me. Then he is all: "looks like u need help (chuckle) what can I help you find?" So I told him what I am looking for and he grabs the wrong screws but I just took them so that he would leave me alone, and I continued to look for what I thought was right. And right when I took them from him, he started walking away while laughing and said under his breath: "See- I knew you needed help " and he kept laughing all condescending as he walked away to brag to the other male employee. I started second guessing myself so I bought what he told me to, plus what I thought I needed - and I WAS RIGHT. Ugh sexism is soooo real. And it comes down on female's self confidence since we grew up in a patriarchal world. I literally owned my own construction company and have worked in construction for over 5 years, yet I let this Home Depot employee make me feel 'less than,' simply because I am female. I am so annoyed that I let him bully me like that. I wish I said something, but I had already lost confidence in myself. read more

I go onto Home Depot every day because we own a business I spent $10,000 a week but in the phantom checkout, they stand right behind you like you're stealing something. Maybe this is home cheapo's policy but let me tell you everybody's not a thief!!!!!!!!!!!! read more

This review is to reflect my experience with the paint department in particular though I have had similar experiences with multiple different departments here. I have been trying to reach someone in the paint department for the past few *days*. A machine picks up, transfers me to a phone representative who then transfers me to a number that hangs up after a few rings. When I call back and follow the prompts to reach the same rep they tell me to leave my number and someone would call me back. And they never return the call. I assume Home Depot has some sort of business model where they understaff their store and claim that the savings from overworking their business undersized staff comes to you. This is a nonsense business strategy ane doesn't make sense because their prices aren't significantly different than their competitors. I would only go here as a last resort and even then I would expect to leave with a headache. Not sure how they're still in business. read more

I used to think that Home Depot was more for structural issues and concerns on your house and Lowes is more for aesthetics issues. However, lately, I've been finding that Home Depot have stepped it up on the pretty cool and pretty things for me to buy around the house. I found a lamp and some vanities I want for my house. Customer service is also a bit easier to deal with and they are very helpful. I came here on my own the other day to ask about their kitchen hoods and they were so helpful. I think they've made me to a Home Depot frequent customer. read more

If I could give this Home Depot zero stars I would. We went by today because someone in our neighborhood mentioned they were giving away free bagged mulch and potting soil (in the area behind the nursery). She even mentioned that there were People in Orange aprons helping to load bags up. We went with my mother in law and another neighbor to see if we could get lucky as well. We didn't see anything going on behind the nursery so my mother in law went ahead of us and asked about it to an older and taller Caucasian gentleman in the nursery. I get there just in time to hear him laughing at and saying that Home Depot doesn't give away free stuff. As she is walking away, he is basically talking crap about my mother in law (as she is walking away) to the other woman that was working at the counter across from him saying where would she the idea we were giving stuff away and she shouldn't believe everything she reads On the Internet. I happen to be walking in and hear this and said that we were just checking and there was not need to be rude. He replied with show me where and when I brought it up on the phone he said we don't give stuff away for free. I'm not sure if he was so dismissive because my mother i law is in her 70s and doesn't speak great English but the guy at the front of the nursery wearing a grey hoodie and hood on his head was a completely rude and condescending to all of us. if a manger from the store sees this and wants to chat more about this, Feel free to message me. read more

The Home Depot - Looks pretty legit to me. Don't know why they guy in the nursery was gaslighting me and making us feel like we were crazy. - Hardware Stores Near Me - Encinitas, California

Never, ever buy an appliance here. The company that they use to do the install called "Temco Logistics" which is an outsourced service tech for the company they actually employ, are absolutely awful. They have a 1 star rating on multiple sites. The installers came on July 29th to install my LG washer and when doing so, unhooked my dryer drain and steam components. They left them on the floor behind the dryer and didn't say a word! Long story short, after figuring out what was going on, I called Home Depot who put in a service order through Temco. After hours of talking to the Temco managers and being put on hold, I was given a date new service date, 3 weeks later, on August 18th. Please save yourself the aggravation and go somewhere else for your appliances. read more

The Home Depot - They installed the washer but took apart my dryer and didn't reconnect it. They left the drains on the floor! - Hardware Stores Near Me - Encinitas, California

This Home Depot is incredibly busy. The parking lot is always full and the staff are stretched thin between multiple departments and customers. Most of the reviews on here about how bad the staff is did not show when I went in just for just a couple things. Plumbing is where I always go to see a handful of jolly people, all the staff in plumbing know the go around for sure. Ask for any one of them for plumbing assistance and you won't be disappointed! And if you happen to get Carter and Ken together, you sure are in for some comedic relief. Those two together should be in a comedy club, not in a Home Depot. This store is small and with the amount of stuff they sell, everything is usually in stock. I understand most of it is on a boat at the moment. But they have good supply of what I needed. Don't miss your chance to visit this location! I'll be coming back every time! read more

I don't like to give businesses bad reviews since I feel that most employees and businesses try to do a good job. However, HD Encinitas location is just horrible. Twice this week, I went in and had to wait over 10 minutes to ask an employee a simple question. Twice this week, I heard employees complaining about the shortage of help and being overworked. Twice this week, the check out person seemed disinterested, somewhat irritable and didn't seem to really like their job. Twice this week, I couldn't find what I was looking for at this location. I realize it is hard to find good employees post pandemic especially at the businesses that pay lower wages, but clearly there is a serious management issue at this HD. Whenever I have an option of going to ACE, I will always choose ACE for the customer service. read more

Home Depot reported a 2023 net income of $23 billion but they still rely on cut rate contractors- to avoid paying benefits and a living wage? In our recent experience, this situation shifts a significant burden back on the consumer in communicating with and obtaining correct services from those contracted workers. We are in our third week post refrigerator purchase and our new refrigerator is still not functioning correctly. The hauling away of our old refrigerator is scheduled for tomorrow after 3 previous attempts. The hauling contractor's rules keep changing and we have the back aches to prove it. I do not recommend purchasing appliances from Home Depot based on our experience. read more

Placed an online order for something largish. Told Friday delivery. Paid a contractor to be there to assist. Didn't come. Told it will come Saturday. Didn't come Saturday. When we spoke to them they said they came but couldn't get in at the gate to our complex. We wrote the gate code under the address... so it literally has our street address then said gate code 1234. No one attempted to call us either. I like the store itself so 2 stars! read more

Wow! Im a teacher that stopped in here to get a few cans of paint for a Mother's Day project I was going to do with my students, and was blown away by the service I received! I needed to do a last minute stop and was in a major rush to get to work. I told the technician at the paint department that I was in such a rush and simply needed two small cans of paint and it didn't matter what color, I would take anything. I said that it was simply for an art project with my students and that I was desperately in a rush to be in and out, practically begging him for help. He walked away from me and in an annoyed voice said you'll have to choose a color or I can't help you. First of all I had no idea where the different colors were and definitely needed help with that, and all he had to do was pick two colors and sell them to me. But nope I was left standing there shocked and feeling very very small. So I literally grabbed two paint colors from the samples that were directly behind me and went to hand them to him and he completely ignored me, looked over my shoulder and waited on the man behind me. I was flabbergasted, so much in fact that I was in tears. When I asked him his name because I definitely felt that somebody needed to know about this service, he ignored me. After the 4th time I asked he finally answered me. I don't usually take the gender bias route, but the way he acted really felt bias and had I been a man needing something "important" or knew how the paint buying process works I don't think I would have been pushed aside like I was. I ended up having to wait for another paint technician because of his decision to completely ignore me as a customer. I ended up not being in and out, and I never should've stopped in. Usually, when coming to Home Depot I have always been treated so nicely and they always go out of their way to help me. Luckily the new technician who I waited for was the nicest woman that brought me back to a happy place, even though an extra 20 minutes was added on to my super rushed but very important stop that should have took 5 minutes had I been acknowledged as a customer and the FIRST person in line. Any who the girl apologized for the mans actions and let me know that he was an owner of one of the paint companies and not an actual Home Depot employee. But regardless of who he was, he was waiting on customers and it was the first time I had a bad experience at Home Depot. The new technician took the two colors I had chosen and had them ready super fast and provided a lovely conversation while doing so and even informed me that for future reference there was a paint shelf directly next to me where they sell returned paints ready and mixed for super cheap. Ummmm if that man had just spent 30 seconds listening to me and respecting me like a human being he could've referenced that shelf and I would've been there for two minutes and not have been late to work and upset leaving that store. Ha! The colors the new technician made for me were so beautiful and I was able to make the most beautiful art project with my students. Had that employee not stepped in and helped me my day would've been much different. I have only spent the time leaving this review because no one should be treated that way, ESPECIALLY as a paying customer, just ridiculous. I have added a picture of what my "unimportant" purchase at Home Depot produced. They really do make beautiful colors & know what they're doing in the paint department but I most likely won't go back to that particular Home Depot simply because this type of service is aloud. read more

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While I'm loathe to give 5 stars for the store, overall, as it really is just an average experience; mostly. Which, is fine. I stopped expecting much years ago. Still, here I am - throwing down the stars - after I had the most excellent customer service from an employee. I gotta give a shout out to Ken in the plumbing department. The guy has a great demeanor & really helped me have the confidence to get through an unsavory AC drainage issue that required cutting/replacing PVC. Oh, and I gotta give him extra points for having an excellent sense of humor. His moniker is "Cut Twice" lol read more

Large succulent heaven!! Also palm heaven and bird of paradise heaven Depending on the plant bird of heaven is $70 for a big one A Phoenix date palm is $49 A Pygmy date palm is $59.98 A great place to buy some big drought tolerant perennials! read more

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I desperately needed help for my vanity trap leaking. I tried different way to stop the leaking. None was working. I ran to Ken, he was kind and very friendly. He took his time to give me all the resolution how to make a stop to the leaking. It finally worked and I couldn't thank him enough since over 10 days I was sitting on this problem and couldn't find the way around how to pass it. Again too many thanks to Ken read more

The Home Depot - Very proud to be Home Depot support team - Hardware Stores Near Me - Encinitas, California

Home Depot is the best hardware store you will find. First, the staff are all kind and thankful for their job. They treat each other and the customers like friends. Everything is so easy to find and if you can't find something there is someone close by who can assist. My family and I are so thankful for this store (employees) because they are knowledgeable and if they aren't they know who is and will take you to the right person. As a homeowner and business owner I'm in the store several times a week and I always leave happy and satisfied. Thank you Home Depot. PS My Home Depot roses, fruit trees, and plants are beautiful. read more

Five star staff, selection, and store cleanliness. One star for the parking and traffic getting in and out of this busy location. I witnessed two near misses with vehicles and one near miss with a pedestrian here. If this wasn't a convenient location to my folks home in Encinitas I wouldn't shop here. I would visit another location or shop online. Please work on the safety of this lot area Home Depot. read more

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I purchased a 40ah Ryobi battery a year ago for use with a lawn mower and blower. This comes with a 1 year warranty. I also purchased a 2 year extension on the battery. It died the week before the one year warranty was over. They would not exchange it for a new one, but told me I had to contact Ryobi for a replacement. In the past the manager would exchange it for a new one. Not this time! The "customer service" manager was very rude and hardly a friendly face for Home Depot to present to the public!! read more

Safety is an issue ok!! I attempted to rent one of they trucks but oh no!! They tried to give me a busted up truck! Lights all busted, tires worn down to the brim! How could they even suggest that I drive this around? An imma drive all the way to la Mesa and back?!?!? Oh no! So I refuse it. Take it back and never let me try this again with you fools! Don't even mention this name to me again!! Ok. And they people wandering them aisles with no purpose. Oh yeah, got my eye on you too! read more

My 5 star review is specifically for Martha in Hardware. She was so knowledgeable and spent an hour helping me with a device I had to assemble and find the right hardware for. If you want someone who is happy to help you and wants to make sure you get what you need then you need to go directly to Martha. I told her I would be asking for her help from now no matter what department I needed. read more

I'm so upset.. I've been going to this Home Depot for years. Not sure if it is our pandemic situation. But the entire store seemed stressed. Customer service was the poorest I've ever experienced. Mostly that I was just treated so rudely and abruptly. I asked a simple brief question to the front counter paint person.. just to steer me to the aisle that had decorative paints. He told me to get in line. Then I asked a gal in the decorative paint aisle if I could ask her a question. She just kept walking, barely acknowledging me and said... 'when I'm done doing what I'm doing- as she walked past me. That was it. I rarely write reviews- and have not ever written a negative review. But for my painting project, I'm going to investigate elsewhere for now. It was the first time in Home Depot that I have felt disadvantaged as a petite older woman compared to a big brusk contractor. read more

Went to Home Depot in Encinitas. Had my mask on, looked for a Home Depot representative. I asked him where I could find an item. I was at least five feet away from him. He yelled back at me, Stop talking to me! He was an older guy, little chubby. I thought maybe he was concerned about COVID. I stood back a little further, pointed out we were both wearing masks and attempted to ask him again. He yelled back again, you are emitting aerosols please be quite. If a representative is this concerned and won't even listed to a question, why his he even working there?? Very strange. read more

The delivery guy for my stove never showed up, then lied and said he came by and no one was home so he cancelled the delivery1 I wil NEVER buy as much as a thumbtack at Home Depot read more

I bought gardening goods using a $50 gift card - a Home Depot gift card (orange color). I used all but $5.88 and was given a receipt with the credit. Knowing the law, I asked for the balance in cash (California Civil Code Section 1749.5(f)) but after 2 cashiers, a visit to the Customer Service desk and Manny, a manager, all 4 employees refused my cash out request. Of course, it was only $5.88 but either all employees are not trained properly or they would rather keep the money in hopes I will lose/forget that I have a credit. I'm sure this effort results in $1000s of extra income per store each day. I expect more for a national corporation and a company that I've spent well over $100,000. We have options and I hope others will consider them. read more

I purchased a washer/dryer from Home Depot over a week ago, and scheduled delivery for 12/4. I arranged my schedule to meet this date. I updated my laundry room with new hook-ups, paint, etc. In so doing, the old washer/dryer are disconnected. I got an e-mail less than 48 hours before the scheduled delivery moving my date to 12/11. One week later. No apology, nor explanation in the e-mail. I called the 800 number, and it took 15 minutes to get a live person. He was very nice and spent a lot of time helping me, trying to get a hold of LG. It turns out Home Depot does not have part of the delivery. But, that does not help me as as I have to go longer without a washer/dryer and have to re-arrange my schedule. I have gotten no accommodation for the inconvenience. While Home Depot can blame LG, Home Depot sold me something they did not have access to. Do their computer systems not keep track of washers and dryers available to them?? It appears Alan R. had a similar experience in his review of 8/14, so there is a pattern. read more

Hello- I researched blinds for installation and found Home Depot and Lowes to be somewhat comparable. Since I was concerned about getting the right measurements, I scheduled a professional measurement with Home Depot for $50. Home Depot took 6 weeks to deliver the blinds. I was ok with this at that time! Once the blinds became available, I promptly scheduled the appt for installation. Part of my responsibility to prepare for the installation was for me to move everything away from the windows. It wasn't easy, but I managed to get everything out of the way. 8am sharp, the door bell rings. It's the installer. Hmmm, my appointment was scheduled from 9am-11am, but what the heck, I can get done earlier so I didn't fuss about it. The gentlemen who installed the blinds was great. Unfortunately, 2 out of the 3 blinds were mis-measured by their professional measurer. Here is where the issues begin... 1. From a process perspective, I would have thought the installer would turn the paperwork in and place my paperwork in a "call the customer back pile". NOPE. 10 days go by. I decided to write an email as their phone hours were limited. I didn't get any email responses other than, please call us as we have challenges due to COVID. Hmm, now I have to wait for their operating hours to call. I wait another day and call them. When I explain my situation to them, I am informed me that it is my responsibility to call it in. Hmmm, really, they charge me $50 for measurements, take my order, make it wrong, and now I have to be the one to call back. Wow. 2. I talk with a customer service rep and explain everything. She is ready to credit me $650 for the wrong blinds and ready to charge me $850 for the new blinds. When I ask her why they are much higher, she says, "well, you received a 15% discount which is no longer active." WTF? After explaining to her that I didn't think that was right and that I need to speak with a supervisor regarding my entire experience, she does honor the 15% to match the original price. I am thankful, but honestly, this is an issue and I still wish to talk with a supervisor. 3. Since my customer experience has not been optimal and have experienced multiple issues from having a professional mismeasure the windows, moving furniture (as I'll have to do it again when the new blinds come in), mismanaging paperwork, non-responsive from a supervisor (Matt J.), and their poor escalation process, I am truly saddened that a company like Home Depot can't get their act together. Since my first phone call to report the mismeasurement and request to speak with a supervisor, I have called two times per day for the supervisor (Matt J out of Texas) to resolve. Total calls 10x and still no answer. This is the worst customer experience I have ever had. Home Depot, I kindly request you to get to my house, collect these mis-measured blinds, and refund my money. I won't be shopping here again. read more

I have gone to this store numerous times and the staff walks by trying not to make eye contact or draw attention to themselves. That being said, when you finally flag someone down to ask a simple question they are quick to send you on your way to find your item. Other Home Depot's I have been to have actually walked me to the aisle and helped me find what I needed. I usually only need something small ie a cleaner, window film, a filter, a piece of wood etc. I have actually gone elsewhere to find and purchase what I need after each visit to this store read more