Do not Trust Poway Home Depot to order windows and possibly anything else. Their Customer Service is extremely poor. They have consistently been giving us misleading information about when to expect the order to be received and causing us to schedule and reschedule our contractors many times. They also misled us consistently on where the order was and the day and time of delivery. After many months delay, when the order finally did arrive, 30% of the order was missing. It took another 3 months before management even communicated with us ( Home Depot personnel were refusing to give me the managers' names or emails until I had to elevate it through their texting message system) and we are still waiting to get refunded. The whole ordeal has been six months so far. This is the most unprofessional and mismanaged business I've ever dealt with. Please do not do business with Poway's Home Depot as their business ethics, customer service department and the whole upper management are so untrustworthy. I wish I was able to give no star at all. read more

I went with my mom to home depot to get items for our home renovations. I haven't met team member, Gary, but my mom says he has been so helpful with the entire process in purchasing appliances. I want to also highlight team members Victoria and Gabi in applicants on 5/4. They were so helpful and Gabi was great in explaining to my mom about some charges on her bill. Thank you guys for being so patient! read more

I shop at this Home Depot a lot, but it's hard to get an employee to help when you cannot find something. Today I was looking for irrigation parts to repair my drip irrigation valves, and my boyfriend was helping me look. A Home Depot orange-vested fellow walked right past me, walked up to boyfriend and asked if he needed any help. Did HD guy not not see me? I'm taller than boyfriend, so it's not that I was too small. What else could it be??? Home Depot, you have a gender bias problem at your store. If your associates will not help me find a 25 psi valve, there is NO WAY I'm buying your appliances or power tools. We left and went to Lowes. read more

Just left Home Depot in Poway and felt compelled to write this 5-star review. I never remembered the service being so good here pre-pandemic. Today, I was asked if I needed help at least 5 times, which is amazing. I'm not sure what they are offering their staff to deliver such amazing CS but it really shows. Keep up the great work! And thank you very much. read more

Too frustrated to deal with the store's assistant manager Wendy. I rented a tracked skid steer here last week. It broke down 3 times, run for 8 hours, stayed on my property for 4 days to the wait for their mechanics. She wanted to charge me for 4 days claiming that it's operator error, uncleaned equipment and repair (track/tooth came off wheel). After much discussion, she charged me for 2 days, determined that repair is not normal wear and tear and blaming me for not cleaning the equipment, which their mechanic advised me it looked fine before towing it back to the store. Her way is the only way, even though I offered to continue to rent it for a week to make the charge worthwhile. Called HD customer service who told me it would be at the manager's discretion. Unfair and unethical. I will not be renting anything from this store again. read more

I had never been to the Home Depot in Poway since two other stores are closer, but this was the only store that had the canopy weights I needed in stock. What a pleasant surprise when I walked in the door and was immediately directed to the right aisle by an employee who also followed up to make sure I found what I was looking for. On my way to the cashier I looked around a bit and was approached by 2 other employees who asked if I needed help. Check out was easy and the parking lot was much better and less hectic than the lots at other stores so it was easy to drive in and out. It may be a bit farther from my house, but I think this is my new "go to" Home Depot store. read more

Freshly popped popcorn on Saturdays + Free hot dogs from the barbecue Memorial Day weekend! Though those elements don't usually draw in the typical Home Depot customer, but I'm also not the typical Home Depot customer. I'm usually either tricked or forced to come here by my handyman boyfriend. Home Depot is his playground. His eyes light up as he walks by the aisles of lumber and looks for the right tools for his next home improvement project. As for me? I can usually be found wandering around the Garden Center looking at all the pretty hydrangeas or inside looking at orchids. Occasionally, I'll try to find a friend's name on a plastic Coke bottle by the cash registers. Once, around Christmastime, I tried on all the singing hats! Alright, enough about me. Let's talk about Home Depot & how awesome it is...coming from a girly girl who always ends up here against her will! CUSTOMER SERVICE Wow! Recently came here to purchase some lumber (2x4s and some plywood) to assist in making a work bench...Ron Swanson, formerly of the Parks and Rec Dept, would be so proud of me! We got amazing service from a tall, friendly, and knowledgeable lumberjack employee (forgot his name) who helped us pick the right type of wood for the project. Then, he went over to look for "Ahnuld Schwarzenegger," who ended up being a Hispanic employee named Arnold who worked in the lumber dept. How sick is that! Arnold had such a positive attitude and was very professional. He helped us cut the wood to the right sizes we needed and shared some hilarious stories with us too. Buying & cutting wood couldn't have been more enjoyable! Lmao! Also, on another occasion, I needed to measure if our SUV had enough space to fit the wood we were buying, and the cashier clerk allowed me to borrow her measuring tape, no questions asked. I always appreciate some good ole fashioned trust in the world, so I thought that was pretty cool. In the Garden Center, I wanted help finding an indoor house plant, possibly for my office, and again, all the employees were so helpful in edumacating me. I've also had some positive interactions in the Paint Dept too, and we got everything we needed and some good recommendations for the types of rollers to use with the type of paint we bought. Marquee is awesome! 1 coat is seriously all you need!! PRODUCTS I mean, I can't speak much on this part. My boyfriend always knows what he's looking for, and always finds it here. So far, so good, no complaints...except for maybe the corner & ceiling/wall paint tools we bought. Those were pretty useless, so you might as well just use a brush and do it hands free with blue tape as your guide. OVERALL Great Home Depot location...if there's no free food happening that day, not to worry. You can always head over to Costco right next door and grab a $1.50 hot dog & soda!! Yummmmm. read more

The Home Depot - Cool! - Hardware Stores Near Me - Poway, California

Home Depot has been nothing but an absolute headache. I've gone multiple times and they are unhelpful, if you can even find someone to ask. In addition, they may decide to close early but won't let you know in any way besides putting a sign in their window letting you know their hours for the day. I placed an order pickup for today and I got an email that I could pick up before 8. When I went to pickup, they told me they actually closed at 7 so I'd have to come back. I feel like that could've been sent in the email... like, not a big deal to close early but in this day and age, you could find a way to let people know so they don't waste their time. Skip the headache and head to Lowe's read more

good luck trying to get someone in the garden department to answer the phone. I was trying to get product availability infor before I drove all the way over there. They need more help answering phones read more

NEVER buy appliances here!! They use a 3rd party delivery service that absolutely SUCKS. Temco Logistics is the company. I wasted half a day waiting for them after they "no showed". Never received a call from Temco for a delivery window. I had to call the store who retrieved it for me. When I was able to track it online, it stated 9/16 between 3-7 PM. My product was on the truck. Nothing. Then the system refreshed on Monday rescheduling me to Oct 8th. I will never purchase anything from Home Depot any longer unless there is no other choice. You lost a longtime customer today. read more

A couple of weeks ago I went to the Poway Home Depot store. I left after having emptied out the cart and was driving along Poway Rd. when I realized my purse was not with me. I remembered I had left it in the shopping cart. I nearly cried but drove back hoping it be still in the shopping cart or that one good Samaritan or one of the employees had found it. When I got to Home Depot, the cart was empty. I felt a little discouraged but went inside to the customer service desk and asked if someone had found a purse. AND....WHAT DO YOU KNOW!!! A young man stepped forward and said "Yes, I found it, you can pick it up at the Cashiers' counter." I hugged him so happy was I and when I looked at his name tag, it read: JESUS. No wonder I told him :) . My gratitude to Jesus; THANK YOU SO VERY MUCH! A very grateful customer Ava read more

Store manager Niveen was super helpful, quick and knowledgable with answering and resolving our purchasing questions. Great customer service!! read more

I visited this Home Depot 2 days ago to pick up some cactus soil. As soon as I walked into the store from the gardening center, I saw a mouse run under a pallet on the back wall by the indoor plant pots. Startled, I let out a small scream. I noticed 3 store staff about 15 feet away staring at me, so I walked over and told them I just saw a mouse. One of the staff, who was friendly, told me that the have a mice problem and they have set traps, but can't seem to catch them. He also mentioned he is glad he wasn't there at night because they would scare him as well. I didn't want to seem like a "paranoid weakling", so I took some deep breaths and walked over to take a look at the indoor plants. I then took a few steps forward to the back wall to look at the flower pots and this big freakin' RAT runs up the pipe on the wall in front of me. This thing was the size of a freakin' cat! I ran out of the store at full speed and I swear I heard the store staff who had been watching me laugh! I mean I guess it was a funny sight, but that was too much for my aging heart. After getting back to the gardening center, I spoke with another very friendly staff member who told me that the big rat has been there for a while and likes that particular corner of the store. I asked if she could go back into the store to get my cactus soil because I was never stepping foot in there again. Checking out at the gardening center, I again spoke of the freakin' big rat and the cashier told me that it was just Stuart Little and I should go home and drink some chamomile tea to calm my nerves. Maybe I am making a big deal because there are mice and a big freakin' rat running around Poway's Home Depot, but it is still disturbing me 2 days later. read more

Great store. Staff is super helpful and knowledgeable. Kudos to Jake the assistant manager who seems to do it all and Denise who's pretty much an expert in every field. Denise always goes out of her way to say hello. Always choose Home Depot over Lowe's for service quality and knowledge. read more

The Home Depot - Hardware Stores Near Me - Poway, California

David from the rental department is great. So friendly and helpful, made returning my rental easy and hassle free. A veteran and a friendly face. Thank you for your service, David. Need more people like you. read more

Liz & Lauren in the flooring/design center have been incredible! Knowledgable, professional, personable, and responsive. We appreciated their patience with us. They were so helpful with our project. These ladies are the real deal! Thank you! read more

called to ask one simple question. currently still on hold about to go over 30 minutes on hold just waiting to ask my question. unacceptable customer service. read more

Well Organized, Large Selection & Quality Products For home improvement, I hire a lot of contractors & I also do many projects myself; therefore, I am often in need of construction material, supplies, tools & equipment. So basically, I am always doing some project & need material or just need some household supplies. My favorite hardware store is Home Depot. One way or another I always end up at Home Depot which is the complete source. I have 3 Home Depots near me but Tech Center Poway is my favorite branch & my hangout. Why Shop at This Branch? I. Equipment Rental Not all Home Depots have equipment rental but this one does & indeed it has a fine selection of equipment to rent for various projects. If you don't often use a certain equipment, then it is better to rent it & this place has the perfect selection. II. Large Size Branch This is one of the largest Home Depots in San Diego County & is loaded with departments & goodies. III. Variety & Selection This location has the best variety & Selection around. You clearly have a huge selection of products to choose from. IV. Quality Products The location is huge & it sells a lot, so you don't see old & messed up products laying around. Everything is fresh & in good quality. They also carry reliable brands. V. Clean & Organized This branch is truly neat & well organized. Obviously, the management knows what the hell they are doing. Not all Home Depots are clean & organized; therefore, it is a blessing to find one! VI. Available Experts You do realize that the same as any other department store, Home Depot has many employees who have no clue about their own jobs! They are Dingbats who happen to work there & are clueless about technical stuff & their department. In other words, they are helpless souls who happen to work there, so how can they help you?! Thank God, the number of Air Heads, Lost & Confused employees are at minimal in this branch! Actually, there are a good number of experts in various fields available in this store, so it is good to use their expertise in various technical subjects. They often have good people to consult with. VII. Fast & Easy It is fast & easy to find, purchase & return if wrong, even if it was purchased online & not in store. They get you going & not waste your precious time. Again, I have to give credit to the management for hiring experts & organized workers rather than Clueless Air Heads! I have just given you 7 major reasons to shop this branch, then what the hell are you waiting for, standing there and looking at me like a lost Deer in the Headlight?! Go there & get your project done. Git her done, fill her up & git her going! I shop pool supplies, gardening supplies, household supplies, tiles, fixture, lumber, construction material, tools, equipment, parts, outdoor furniture & much more at this branch. This place is the candy store for Do It Yourselfers! Go for it because it passed my obsessive-compulsive Perfectionist Taste & Test! read more

I will never go in that Racist Profiling store. I've gone there about 7 different times all six times I went evetytime I either got followed , ignored and straight treated like shit only cuz of my appearance. I'm Mexican with tattoos, bald head I guess I intimidate people ( which I don't do on purpose).ive been getting profiled since forever and treated messed up my whole life by white people. Right away they judge a book by its cover.but I'm the bigger person and just ignore the situation cuz I know I ain't doing nothing wrong. Any ways I just was approved for a credit card threw Home Depot I was super exited about it and was given a receipt with my info card # all the info needed in order to use it if I needed something from HD till my card gets to me . . I used it twice already using the receipt with no issues.so I go to this HD in Poway the one next to Costco and I grab 6 items but I had employees looking at me following me I guess to see what I was gonna steal! Not once asking me if I needed any help so this whole time as I'm walking around shopping I had all eyes on me it's happen plenty of times to me I always get singled out so that's how I know that way I'm saying is true! I go to get in line and all of a sudden about 4 employees that were by the register s start looking at me straight staring to see wat I'm gonna do I had some bricks wood pieces a screwdriver set and saw saw blades . When I get to the register this heavy set woman one of the ones who were following me around comes to the register cuz the guy couldn't find the bricks in the merchandise page and I told him the two prices cuz there were two different size bricks he didn't believe me when she ran to where we were I told her the situation it's happen b4 where they can't find the items ( bricks) I told her the price she didn't believe me five min go buy I tell her never mind I'm in a hurry so I just buy the screwdriver and blades and I give her the reciept with my card info she looks at it and right away turns giving me her back and is saying something into the walkietalkie not letting me hear it and all of a sudden there's a manager a supervisor and about 6 employees pretty much surounding me as if I had done something ( stealing) she was trying to act all secretly telling me to hold on so the manager comes asks me what's going on?? Wtf going on I was just trying to pay for something the fat bitch acted like she didn't know how to do it when she did she was just pro longing Time I tell him I didn't ask for anything he grabs the paper and says we can't do it I don't know how to? That was bullshit by now I'm pissed he says we can't do it it's not working u may need to go to where u applied for it San Marcos. They kept running my name on the reciept it wasn't showing up so now they really think it's a stolen card info. By this time I got customers joining the show so I say u know what I'll pay with cash and I think it was the manager. Walks by and asks wats going on they tell him that they can't do it he looks at it Snd says it's cuz ur missing the CA for the state and boom my name shows up . I pay and walk out as I'm walking out I look at the fat lady and tell her u should of been watching how he did it so that you know how do that easy ass step u have to do in order to use that reciept. I know she felt stupid probably thought I got this guy we got him! So I won't be going to Home Depot be more ima go to LOWES FOR NOW ON. Racist and profiling is wat I get at the Home Depot's . If ur Mexican u ain't welcome at Home Depot in Poway! I can't believe it!!! read more

DO NOT DO BUSINESS WITH THE CURTAIN AND BLIND DEPARTMENT. Came in here three weeks ago to get an estimate on replacing some blinds, they charged us $50 (Costco will do it free, BTW) to send someone out to do the measurement which we paid. Subcontractor came out a few days later and did what he had to do and said we would get a call in two a three days max for the estimate. Now three weeks later, no phone call at all. Called to the store last week was told they were behind but someone would get back in one day. A week later still no phone call and I'm on hold and stuck in their endless phone loop. read more

I am a Vietnam Vet, all businesses give me a discount EXCEPT Home Depot. It is only a 10% discount (which most of the time does not cover the sales tax). My gripe is not getting the discount, it is that "Some butt hurt snow flake" tells me I am not a veteran, and not eligible for the discount. I served my country honorably, during war time, I was not "sitting home smoking dope listening to Beatle records". Consequently, I do all my business at Lowe's who excepts the fact that I am a veteran of foreign wars. Wake up Home Depot and smell the roses, if it was not for all Veterans the children you employ would be speaking Russian by now. read more

I've been visiting the Home Depot store in Poway often the past few weeks and almost every time I go in there is a line of people at the self checkout waiting to gain access to scan and pay for their items. There are at least 4-6 self checkout registers but only 2 that are open. The scanning of items is usually interrupted by a "helpful" sales person who usually slows down the already slow process. It says "self checkout"! Some people need help I guess, but I don't. There are usually 5-6 people waiting in line to check out it would be helpful to have more than 2 self checkout lanes open. It would also be helpful if the staff would stop talking and joking around with each other and help their customers. read more

This review is solely for the Home Depot credit card: I was given the old "want a Home Depot credit card" pitch as I am every time. I finally said yes. I asked if card was able to be managed through Home Depot APP. I was told yes. THIS IS NOT THE CASE. It's managed through Citibank causing you to create an external Citibank account. After all that it's not even a great card. No rewards, no deals, no convenient management through app. APR is between 18%-26%. So pretty much just an orange card with zero perks that's only good at Home Depot, recommend a hard pass on this one folks. read more

Could not curbside Behr Porch Paint, but I could have it delivered. Stupidest thing I have ever heard. Store was not aware of my order after 15 minutes and I was the only one at curbside. I had to contact them twice before they brought out my order after over 20 minutes. I was forced to go inside to buy the porch paint as they would not bring it curbside, but I could have it delivered. STUPID, STUPID, STUPID AND POTENTIALLY DANGEROUS TO CUSTOMERS. WHO THOUGHT OF THIS STUPID POLICY. THEY SHOULD BE FIRED. ALSO must pick up hand scanner at self check out. These folks do not seem to care about their customers at all and would rather have you go inside and risk catching COVID than talking it to curbside for you. read more

best home depot in the country!!!!! awesome store, great customer service, can always find an employee to ask help, and great atmosphere. highly recommended read more

Crackhead looking male vendor representative in the nursery area on 4/6/2023 at 1230pm needs to drop his attitude and remember that he is supposed to be providing basic customer service. When someone asks you a simple question, you should not respond in such a poor and unprofessional manner. You are a poor excuse for an employee, and I would have fired you on the spot. read more

This is the best Home Depot I have been to. The staff is really helpful. I came here to buy shelving supplies for a project I was doing in my garage. I found it really easy to navigate and the staff was helpful. There's never enough check out stands open for some reason but that's a common theme at home depot. -1 point read more

This store is usually very slow compared to the Mira Mesa or Carmel Mountain location so you think the employees will have time to give the customers more attention and excellent customer service. Big mistake! The employees here are rude and lazy as can be, when they see a customer you can see the nasty looks in their faces. I had at least 5 different employees quickly walk by me without asking if I needed help which I did. Did I mention there were barely any customers in the store... If you have a choice, go to the Mira Mesa or Carmel Mountain location, the employees there will say hello and assist you with a smile. read more

Normally a loyal customer to this specific store location, but customer service agents did not load all parts of a very important order. When I came back a second time, the manager was unwilling to rectify the issue and the cost of the neglect of her workers. I'm really disappointed. read more

EDIT: A manager from the Poway Home Depot called and apologized a half dozen times for the experience I had in the store. Although welcomed, I told her that it wasn't necessary, as it wasn't her who was the one "at fault". She also apologized for not coming to speak with me directly and explained someone would be talking to this CSR about what transpired. She then asked if there was anything she could do to help - I told her I had already made a rental reservation at a different business. Thanks for following up but it's too little, too late. I called into the store to inquire about renting a truck. I was informed it was out but would be back around 5PM. I called again at 5:40PM as I checked online and the truck was available. I called the store to confirm and put the truck on hold, but instead, a gentleman answered and I was put on hold. For the next 20 minutes I drove from Carmel Mountain to Poway Home Depot and remained on hold for the entire time. I pulled into Poway Home Depot and hung the phone up after I parked. Upon checking with the rental department, I was informed that the truck had just been rented. I explained the circumstance of being on hold and the CSR at the desk says, "Well...sorry!" I ask to speak with a store manager, not only because being put on hold for 20 minutes is unacceptable, but for this guy to be catching an attitude about it is uncalled for. A supervisor comes. I ask her if she's the store manager and she explains that she's just the MOD from the plumbing department. I explain the circumstance to her. She makes a call and gives me a $25 "credit" for Poway Home Depot but it CAN'T be used for a truck rental due to some paperwork issue. Okay, fine...I'll reserve a truck for tomorrow and take care of what I need to in the afternoon. Lo and behold, truck rentals can't be reserved, only first come first served, and can only be held for 30 minutes. At this point, the CSR introduces himself and says he was the one who put me on hold. He then begins to tell me it's going to be around 7PM when this truck comes back and I explain to him that I wasn't about to wait for an hour for this truck to come back. He then stops what he's doing and decides he's going to catch an attitude again, raising his hands up in front of him, palms up, like "who cares". This time I say something to him along the lines of, "A truck rental at 7PM isn't going to do me any good, but its uncalled for to catch an attitude and bust my chops". Frustrated, I proceed to leave the store and let him know I'd be sending this email. I can't believe that this is how your employees treat customers. Coming from a customer service background, this kind of behavior is unacceptable a customer-centric business. Needless to say, I have ZERO desire to go in and spend this $25 credit. There are too many other options with "hardware stores" in the surrounding area to have to deal with employees with a bad attitude. This could have easily been resolved with 30 seconds of, "Thanks for holding, how can I help you? Oh, sorry, we just rented the truck out, it won't be back until 7:00 PM." I'd avoid this store and say head over to Lowes. The Carmel Ranch Home Depot isn't much better with their customer service and I'll be danged if I'm going to give my hard earned dollars to a business that can't appreciate their customers. read more

Great store that i enjoyed going shopping for many years .But NOW this place is scary to me as a customer, If you looking for help you at this store ? you are in for a big surprise and big disappointment at the Poway ca on Tech center drive. location The Manager name is JP is Useless and WILL NOT HELP YOU . The assistant Manager Named Traci Wisham the specialty sales assistant store Manager " her title" is truly a JOKE Perhaps got her training by JP the existing manager.. She is the Most unprofessional Manager i have ever encountered in my lifetime . It is SAD to see how they got to be on theses Jobs and truly loosing money for the company and making Home Depot look BAD not to mention getting rid of established ,caring customers I have waited 3 days to resolve an issue i had with a material purchased at Home Depot, NO RESOLUTION from this store , Incompetent managers. Another Store manager in a different store has resolved my issue in 4 minutes.. How do you EXPLAIN THAT ? I will be making more complains about this 2 incompetents individuals and will not accept this kind of behavior . WE need to change this. read more

The last handful of times I have visited this location, I have been followed through the store by their inept security team. The following of their security is borderline stalking and very obvious. Won't be purchasing anything from this Home Depot again. Will take my business to Lowes down the road (where they don't make you feel like a criminal), or order online. I will make sure to also call HD corporate to file a complaint since I have written down the exact days and times I visited while being followed. read more

The store is located close to my home and is usually not that crowded, but I really can't shop there with the loud music especially in the garden center. The music plays through an old beat up speaker used for the intercom, it's awful and 3 times louder then inside that is to loud as well. I was to furnish my entire front and backyard with plants but couldn't think with the noise and having to yell. I want to buy things not hear bad disco, it's supposed to be back ground music not a club! read more

So sick of SOLAR CITY Salespeople approaching me in the aisles. If it's on Amazon I'm staying home. I used to enjoy shopping at Home Depot. So, J.P. Torres, store manager, if you're listening your arrangement with Solar City is hurting sales and irritating customers. But thanks, on my last two visits I've purchased exactly what was in my cart when the bloody Solar City salesperson started in. It's saved me a boatload of money. read more

Frustrated, I purchased 10 bags of mulch from the garden center. I asked for assistance my purchase in the truck. Waiting waiting no one comes. Go back in and request help again. More waiting, went to customer service twice. Asked to speak to a manager, no manager could help. Finally after 40 minutes someone showed up to help. Terrible customer service, I'll go to Lowe's next time. read more

It's taken something like this for me to finally write my review. This incident reminded me of the shopping trip at Lowes, which I will NEVER go to again. My husband placed a very large order to be delivered on Monday. He had to pay extra, because it was a third party delivery and we were out of the zip code. He was told it would be delivered between 8am and 8pm. So, we sit and we wait. 8pm comes and goes and still no delivery. Typical, I guess. I wonder if they use the same 3rd party delivery that Lowes uses, because this is exactly what happened with Lowes. My husband makes the call Tuesday morning to find out what happened. They told him the truck had a flat tire. It took you all effing day to fix a flat tire? The next time to deliver is Thursday. Shit, thank god I'm on vacation, because if I had to burn up another day of waiting for these people to deliver my order, I'd be screwed. I don't have paid time off like most people. What I think happens is they over book the delivery truck and you get what you want delivered whenever they damn well feel like delivering it. Never again Home Depot. I'd rather have a tooth pulled. read more

Bought a new refrigerator here. Delivery via a company called Temco. Delivery resulted in damage to our floor. After months of battling with the delivery company and an insurance intermediary, we were only sent a check for half of the amount it would cost to repair our floor. Spoke several times with Lorene at this location about the situation. She was always willing to listen to what we had to say and sympathetic. When I told her we were only getting half the damages from the delivery company she agreed to have Home Depot cover the other half. Lorene was great to work with. Only reason I'm not giving five stars is the delivery company Home Depot works with. Avoid Temco delivery if at all possible! read more

I am so thankful for the woman employee who just helped me wrangle in my son. I have two small toddlers that took off in the store and I didn't get a chance to catch her name! We were there on Wednesday the 12th of august at 6:15 pm. So grateful for her!! My oldest son is autistic and doesn't understand when I say stop. She went above and beyond. So grateful! read more

I couldn't decide whether to give them 1 or 2 stars, my experience was pretty awful. This review is only for their installed sales, not for routine cash and carry purchases. My husband and I made the mistake of thinking that Home Depot could redo our kitchen and powder room. We spent somewhere in the ballpark of $20,000.00 on granite countertops, back splashes, and a kitchen full of stainless steel appliances. When we went to Home Depot, we chose our granite based on a tiny little 2 inch by 2 inch square sample. The sample (New Venetian Gold) looked like a nice light beige/dark cream color and I thought it looked nice with our kitchen cabinets. We made an appointment for Home Depot to come out and measure the counters and back splashes and bathroom. We placed the order and waited to have everything installed. We actually were encouraged to visit the granite supplier to make sure we liked the slabs that were going to be used and when we visited them, I thought the granite slab looked way darker than the sample we had chosen. I asked why it looked so dark and I was told that it had rained the previous day so when the granite dried, it would look lighter. The day that everything arrived, the granite was still several shades darker than what we had chosen at the store. Then, the installers DROPPED the whole powder room slab, which broke and also killed the plants that it fell on. This meant that a new powder room slab had to be cut and it would take a week, and we could not use our powder room for a week. That was bad, but things got worse. Home Depot had ordered the wrong kitchen sink so while the counters and backsplash looked great, we had no running water in the kitchen or powder room for a week!!!! Those are the only 2 sinks on the first floor. To add insult to injury, Home Depot disconnected all of the lighting under the upper kitchen cabinets and all of the electrical outlets before they installed the counters and backsplashes. When they were finished installing the countertops and backsplashes, did they reconnect the lights or the electrical outlets? No, they just left wires hanging everywhere. When I complained to the store management, they basically told me that I was exaggerating the problems and I should hit the road. I then contacted the better business bureau and they forced Home Depot to refund about $500.00 of the $20,000.00 that we had spent to make up for the dead plants, the week that we could not use either sink on our first floor, and the fact that we had exposed wires throughout our kitchen. We were really excited about redoing our kitchen and bathroom with Home Depot and it was a thoroughly horrible experience that I would not wish on anyone else. Oh, and the granite is not the same color as the sample that we liked in the store. And the dishwasher was defective (we found mold in the dishwasher after several loads of dishwashing- the manufacturer refunded our money and took the dishwasher back). Run, do not walk, away from any installed sales at Home Depot. Find a reputable contractor who will actually make sure the entire job is done right and no doubt for way less than what we paid!!!! read more

I received phenomenal custom service from multiple employees on 6/28/20. Thank you Greg, Richard, and Jeremy (there were a few others too whose names I didn't see). When what I came to purchase wasn't on the shelf as indicated on the website, these gentleman did some investigating to locate the items instead of just saying "sorry, if it's not here on the shelf, that means we are out." It took awhile to get the item off the high shelf because it required a forklift to do so, but they kept me updated and allowed me to make my purchase as soon as it was brought to the cashier. I'm a happy customer! read more