Great service! Stephen was very helpful in finding what we were looking for and not only directed us to what we were looking for, but saw what we had already selected and retrieved what ended up being a better quality/more in line with what we wanted while we looked. read more

We come here often for all the things. Everyone is always friendly and asks us if we need help with anything. The selection they have is usually what we need about 7 out of 10 times... Bc it's Kitsap and that's just how this area works. Daniel was super helpful when we were looking for shower items, and it was a great price. read more

The Home Depot - Stuff - Nurseries & Gardening Near Me - Silverdale, Washington

Every tool I need is available within minutes from our house. Have lots of options for lighting, repeat work and other minor to major repairs. Store is always so clean and well organized. If you can't find it here, you're probably just looking in the wrong spot. Sales associates are always available and the app is spot on when trying to locate any item you search for. I'll take this Home Depot over Lowe's when I need actual Home repair or remodeling. I do wish their garden center was just a little more expanded to accommodate my yard needs; but Poulsbo compensates for Silverdale in that department. read more

Everyone was so kind, proactive, and helpful. I even had a worker come up to me during their break when they saw me struggling to reach something. read more

Haley is a customer service bada**! Came in with a not normal return. John and her got it handled! They spent time tracking down and researching, going above and beyond. I've been in a lot of Home Depot's. Hands down the best two I'm come across. Will be back just for them read more

Made the mistake of trying to have my $4,000 sliding door delivered, for which they charged me an addition $87. Their agent never put it on the truck, to deliver as promised. I just went through a similar experience with Lowe's trying to have a dishwasher delivered. After 3 reschedules I just picked it up. Just cancelled the Home Depot delivery and had my money refunded. Home Depot doesn't hold their agents accountable. Don't waste your time or $ with the Home Depot. read more

I came in from out of town to move some things my brother left me. Rented the Van. Due to circumstances I wasn't able to get back until 0903. While the staff was unable check the van back in, they did make note of when I got there. Jesse was a superstar, she took the keys, gas receipt, and did a quick safety check of the van, tell me that she turn them into rental in the morning. Next morning I called and the van was checked in. I was expecting to have to pay for the night, but the superstar in rental (sorry I didn't get his name) only charged me until closing! Also a mention to the closing staff, great and helpful people, especially the lady with the full pockets. Thanks! read more

Bought a RYOBI wet dry vac in an emergency. Got it home to start doing water removal as quickly as possible. 1 latch was missing. Now that I need it for vacuuming up home renovation dust that other latch is important. No one here seems to care. Phone transfers with some yelling in between of 'YOU NEED YO TRANSFER TO HARDWARE!!!' Then I was disconnected. I called back. Was told there was NOTHING that could be done. I used to work retail a million years ago when in college. There is ALWAYS something that can be done. Apparently not here... unless You'd like to be transferred, wait too long and then be disconnected. I hear Lowe's is a nice place. read more

This is a great Home Depot. Came in to buy treadmill oil, paint and paint supplies. We couldn't find the treadmill oil and asked a staff member who told us the aisle and still couldn't find it so I asked another staff member who was super patient and walked us straight to it. After I grabbed a can of it, it started leaking so she took it from me, walked back and got a new one and gave me a rag to wipe my hands. Thanks for being thoughtful. Interacted with four different employees, and they were all really nice and patient. read more

Saturday 6/15 I called from another town and asked if they rented drum sanders foe my wood floor project. Yes. Does rental include sandpaper. No. How much and do you have that available? $13+ each and yes. Got it, I am on my way. Arrived at the store and they grabbed the sander and told me I needed 1 sandpaper for every 100', so I said I need 6 of each. 60, 80, and 100 grit. They only have 1 of the 100 grit. Can you grab it off of your floor? No....and they probably dont have it. When will you get it in? Maybe next week. Well, as I am renting it now, for a project that must be completed before Tuesday I was trying to problem solve on the fly (I had a house fire and it needs to be done before I can schedule the vent cleaners and move back in. Did I mention I am living in a tent in my backyard? I asked if I could take it and get the first 2 grits done and I know I can get the paper on Monday morning from the other tool rental place and finish it and return it Monday. Nope, won't do it. I asked for a manager. Manager was called and says will give me $10 off rental, which doesn't even pay my gas. I ask to speak to a manager. Manager was called and says will give me $50 off. I say you are not getting the point. $70 to rent for 4 hours and you don't have the item to complete the project. I am trying to get this done. Manager please. They make me wait and 2 assistant managers appear after quite some time to manage me. By this time, they are tag teaming and ganging up on me and trying to manage me by being condescending, which really pissed me off . I have both biz cards. One Jessie the other I will have to find the card. When you screw up, do not try to "manage" people, just find a solution read more

Joke of a company! Wanted a countertop made to install myself and they apparently don't have pricing for that?!? Absolutely ridiculous! Wish I could give it zero! read more

I was having trouble choosing flooring for my home. I needed to give my contractor a color. After going back and forth from store to store we got the best service ever from Ronnie in flooring. He was patient and most helpful. If you are considering flooring see Ronnie. read more

Huge Home Depot fan, however this one has an employee named Austen. What a rude, inconsiderate and very entitled individual. Get him off the floor and stick him in the back, way far in the back. This guy is a cancer that will hurt your sales. I for one will never be back to this Home Depot and I spend more at Home Depot in a year than he makes in a year. I will stick to the Poulsbo Home Depot or head to Lowes. Stay away. read more

Customer service is lacking at this location. I had arrived at the location and pulled into a curbside pick-up spot sandwiched between 2 cars, one of which was parked at an angle. I was trying to watch to ensure I did not hit them and missed the sign's instruction. I called into the store to let them know I had arrived and asked who I should talk to. She rudely told me they have instructions on the signs in the parking spot. Excellent customer service would have been to say, "I can help you." I Parked into another stall and went into the store for my purchase. I did notify the manager and he said it would be taken care of. My husband and neighbor have had several incidents of rude employees and employees not wanting to help you find an item. I was inquiring about flooring. I was curious to see how Home Depot compared to other local retailers and most know if they can beat a competitor. Upon asking the flooring guy, he rudely told me he does not show around other stores. Point is, these customer service people need to know how to respond if they do not know an answer. The proper answer would have been, "I'm sorry, I am not familiar with the local prices." On top of it, the mask makes it hard to see their expression, so it is important to sound presentable. Perhaps they also need to get in the game and know how their competitors are doing to be more competitive and/or marketable. Lastly, it is hard to find someone to help you. I had gone in for a water heater. I had to ask the appliance person if someone could help me. She did not have anyone to help and mentioned that I could call the Home Depot Installation line and they could help me order one. I will be shopping at Lowes. read more

I would much rather shop at Home Depot than Lowes. However, the thing that gets to me more than anything is the trailer parking, or lack of. They have trailer parking but they don't in force it. Meaning, people park there without a trailer which keeps a person with a trailer from parking there and HD says nothing to them. HD, please start inforcing the trailer parking, please! read more

I was here on 8/25/2022 looking for parts to make a pond filter out of. I needed PVC pipe and fittings and other stuff. I wasn't sure how I was going to make it all work but I was trying. I had to ask for help on my project so I asked Skip if he could help me. He came down from his ladder and said what I was asking for was a piece of cake. He showed me the pieces I needed and went outside for a 10' PVC pipe. While he was helping me, he also answered several other customers questions. Skip you're a 10 so helpful and great attitude and sense of humor. Thanks so much... read more

If you are a Veteran or Active Duty Military Member do not shop here. They do not support you, or at least not all of their employees appreciate your service. I have been a home depot fan and customer for years and years. I have purchased flooring, paint, building supplies, deck packages, kitchen appliances, tools, parts, fence material, and the list goes on. I venture to say I have spent huge sums of money there. I have often felt that Home Depot Silverdale customer service was far better than Lowes Silverdale. That has changed over the past year. I have noticed a significant decline in customer service at Home Depot. Yesterday sealed the deal for us. We will no longer shop Home Depot and we encourage you all especially if you are a Veteran or Active Duty Service Member in the Kitsap County area. I will explain why. Two days ago my wife and I went to home Depot to purchase a washer and dryer set. We were kind of in a hurry it took a little longer to get someone to help us in appliances. We knew the units we wanted and promptly told the Home Depot employee what we wanted. She was not thrilled to help us and treated us like we were the last person in a bar at 1:45 AM asking for a beer. We are pretty mellow people so we just stood by as she rung up the order. And when asked about the military discount she said it did not apply to this washer and dryer sale (it sure did at Lowes) We walked out of the store not really paying attention to the receipt and hurring to get our daughter to her appointment. When we got home my wife took a close look at the receipt and realized the store had added hoses and cords to the order that we did not need, and the price of the units were off too. No big deal right!!! Wrong, we went back the next day and went to customer service, we talked to the young man who was very professional and helpful. It appeared he was new at his job and asked his supervisor for help. We were simply asking to take the unnecessary stuff off the order so we would not have to pay for stuff we did not need. The supervisor(Manager) looked at the young man helping us and said tell them they will have to wait until the stuff is delivered and then return it. We said hmmm well I am surprised you cannot fix this. So I looked at the young man and said we will just return the entire set and go to Lowes. That seemed to be fine with the Manager too. It is hard to get a tone off of email, let me just say we were not being shitty. We were being very nice, I was now frustrated. We left Home Depot a little frustrated and headed to Lowes. I will keep this short....They took very good care of us. We got a washer and dryer set that was a step up from the unit at Home Depot. We got our military discount and a thank you for your service and we saved $300. Not to mention when we asked Home Depot if they would put our new set on our existing pedestal they said no it was a liability, Lowes said absolutely. Not only that the sales person was knowledgeable enough about her appliances she said the pedestals are the same size and totally compatible. The funny thing is a couple of customers who were behind us in line at Home Depot were also at Lowes and talked to us about what they observed, they also said that would be the last time they shop at Home Depot. Okay so the take away is, Lowes goes the extra mile, their employee are professional, nice, knowledgeable, and willing to go the extra mile. And for you Active Service or Vets they appreciate your service unlike Home Depot in Silverdale. We know Home Depot is a huge corporation and the $2,000 dollars they lost on our washer and dryer do not mean a thing to them. That is the point that gets to me, they just do not care about one sale. Maybe if the rest of us military families just started shopping at Lowes in Silverdale they would get the point and do a little training of their employees on customer service to include the Service Center Managers..... All I can say is go to Lowes. read more

I don't think I've ever had better customer service! I came in a few days ago with a long list of items I need to accomplish on the house I just purchased & was feeling like I was in a bit over my head. This amazingly knowledgeable and friendly employee with an australian accent (I think his name was Jeff) caught me staring blankly at some tools. He thoroughly answered all of my questions & provided several recommendations which I didn't hesitate to accept. He without a doubt saved me many hours of pain and frustration. THANK YOU! read more

5-star rating to this Home Depot in Silverdale due to Paul's excellent customer service. I found him in Flooring and asked for help. He was so kind and did not hesitate to help me with 10 bags of concrete and 8 bags of drain rock. He even rang up the order for me even though it wasn't his station. And lastly, he loaded all the heavy bags into my truck. What excellent service. Home Depot Silverdale is very lucky to have Paul as an employee. Give him a bonus! read more

I wanted to buy a hot water heater and arrange delivery they had the heater in stock but told me the couldn't deliver for two weeks. I could rent the Home Depot truck and do the delivery myself but I couldn't reserve the truck. Furthermore I could not even purchase the water heater over the phone as they wouldn't accept my credit card. It was one "No can do" after another. I hung up and called Lowe's. They also had what I needed in stock. I got delivery in 5 days, paid over the phone. No Worries. Lowe's earned a new loyal customer. read more

Always so disappointed when coming to this location, the employees unwillingness to assist has prevented many past purchases and will influence all future purchases as well. Being told I can't help you if you don't have a sku# for the product you want to purchase is not a thing. If I could give a negative rating for customer service I would. read more

I would highly suggest not getting a line of credit with Home Depot if you expect to ever have a good experience with their customer service. I paid my balance, in full, last week. It came out of my bank account and has been posted to my credit account, but my available credit is still not there (causing my card to decline in the store, but I guess that's on me for expecting there to be credit when my payment was posted to my account). I called their customer service line to see what was going on and the connection was horrendous (I had full service on my phone, so it wasn't on my end). I could barely hear the agent on the other end and he kept pressing buttons in my ear over and over again, pretended to try to transfer me to another department but really just put me on mute for several minutes (I worked at a call center. I know the difference between mute and hold), came back on the line and told me that the department was busy, asked me if I wanted to wait, and then hung up on me when I said yes. I have since sent them a message from my account about the incident and about my credit balance and filled out a scathing customer service survey. None of which they seem to care about because I haven't heard a word from them and my credit balance is STILL not there. I may just cancel my card with them and head on over to Lowe's. Maybe they will care a little more about their customers than Home Depot does. read more

Silverdale is better than most Depot stores and I've been to alot.most reviews are full of drama and look for attention and love ranting,peoples reviews guarantee are all mostly major rants and rarely give positive reviews.our culture is ALL about attention.Yall think lowes is any better hahaha.Lowes hires second rate employees and hire those who got fired from Depot!!! read more

I bought a Razorback garden rake a couple of years ago. It came with a lifetime guarantee. A few days ago my rake came apart. It took it to the Home Depot In Silverdale WA expecting to be able to exchange it. Their customer service rep told me he couldn't exchange it with a new one because they weren't able to do a price comparison because they no longer carry that rake. They have a very comparable Husky guaranteed for life rake. But for some reason they just can't do it. Ridiculous. So now to buy a replacement rake would you expect me go to Home Depot or to Lowes? read more

Man this place is great. Service is wonderful every time. Every single staff member is always cheerful, helpful and usually even sarcastic and funny. Thanks for being so dependably wonderful. read more

While finding this location might require a GPS, it is certainly worth it. We have been almost exclusively dealing with the HD in Poulsbo, but the extra few miles to Silverdale are beneficial for a better organized store and competent staff. We were graciously helped by someone in the flooring department who actually knew a thing or two about tiling a floor. It seems being a "contractor for twenty years" is a pre-req for HD employment, and we were misled by the employees at the Poulsbo location. However, this employee in Silverdale was both knowledgable and helpful. The store also had a more extensive inventory than the HD in Poulsbo - especially in the tile department. read more

I would've given additional stars; however, to walk into the nursery area & find 5 employees standing around chit-chatting in a group...and, not being able to find any help when you actually need help...well, it's frustrating. I DO enjoy the selection of plants & flowers...and, it's always well stocked. But, on more than one occasion...I have noticed employees just standing around gabbing in groups (inside the store as well). My suggestion?...roam the aisles & see if people need help...there's ALWAYS someone that could use suggestions or help! read more

You're damned if you're trying to reach anyone via phone in that place. Be prepared for the phone to ring for 10 minutes before anyone bothers to answer the phone. Then they will "transfer" you 4x to get you to appliances or whatever dept. you need. But they never answer the phone there either. so they keep trying to transfer you. Eventually, you give up and just go to Lowe's. Horrible. Also, they say their military discount sometimes doesn't work. What? How is that possible? That makes no sense. Either it does or it doesn't. Lost a customer. read more

My husband works for a contractor and they do business with Home depot regularly. We went to this location and the women at the contractors desk, Renae, was unbelievably rude to my husband. He walked away for a moment and immediately she started talking to another person about him....right in front of me! I confronted her about Iand asked for her for her manager. The person she was talking so rudely about my husband to was the manager. Completely unprofessional conduct. Do yourself a favor and go up the street to Lowes! read more

Recently purchased our first home and we've done tons of home improvements. EVERY time we come here for help its amazing. We needed a bracket for our stackable washer/dryer..and they somehow found one in the back ..nobody else had any in town. We seriously almost drove to Everett to get one from Best Buy there. Also, recently our shower was having problems and my husband went to Lowe's first, looking for some filter...they didn't have any. He went to Home Depot, they didn't have any either, BUT the guy totally gave my husband the one from the display! We've bought so much stuff here, when we can we drive to Home Depot over Lowe's, just because we like the service so much! read more

IJust finished a large scale renovation and want to give thanks where thanks is due. Several months ago I came into HD and was definitely stressed. With deadlines looming I had to purchase all new windows and doors and didn't even know were to begin..... The gentleman (wish I remember his name) was so patient with me. He was knowledgeable on all the county codes for windows as well as what would work best for each part of the home. With his help, I was able to purchase just the right things and in a very timely manner! Appreciate the expertise that this man demonstrated! Kudos to Home Depot Silverdale! read more

ANDREW. This man had me waiting for 10 minutes doing whatever he had to do on his computer before assisting me. At first, I came up to him, with a rude tone in his voice "what? You lookin for somethin?" Which then I replied "yes, just wondering if you guys sell window screens individually" he then told me I had to wait and let me stand there for 10 minutes before answering my question. Very very poor customer service. Not only from him, but from most people that work the front desk. They lack the want to help customers. So sad. read more

DO NOT USE THIS STORE FOR ANY REMODEL NEEDS. My parents (who don't use FB or Yelp much) have had a close to a year long (they started this process last summer) nightmare from these people. Lesson learned just contact contractors yourself! I have never in my life seen a project be delayed due to negligent communication so many times in my life. Leaving them without the utilities to use their kitchen for a lot of this, having to wash dishes in a bathtub for months when the entire project should have taken a few weeks is so unacceptable. After a couple months and the first set back (none of this was due to complications from the house it was ALL communication, ordering, and one guy even broke their counter top) my parents were told it would be done BEFORE THANKSGIVING and here we are basically it's MAY and it's still not 100% completed. The store should be ashamed of themselves. read more

I was looking for carpet installation and went to Home Depot as I had a good experience when I had ordered my faux wood blinds from this same home depot with installation back in 2002. I live in Oregon but my rental property is in WA. I spoke with an Oregon home depot representative on 6/14 for my carpet install in my WA rental property. He told me to call the WA store to place an order. I called on 6/15 and spoke with a representative and scheduled my measurement on 6/19. I specifically asked about the carpet I liked from the Oregon store which was a 3 days sale. The WA rep told me it was 5 days but they were taking a little longer than that. I told him I was on a time crunch and needed it the week of 7/4. he said he would talk to his manger. he then called me back and said it was possible as long as we could get the measurement in and order it as soon as I got the quote. the quote was available on the 21st. I called on the 21st and paid for the carpet. The lady on the phone tried 2 times to input my visa number but it was declined. I then called my Visa rep and they said they were inputting the expiration date in wrong. I called HD again to place the order. She put the numbers in again. She then said everything went fine in charging my visa. I confirmed with her that I had 5 day carpet ordered and that it would be delivered the week of 7/4. 6/22 at 6am I received an email from home depot that my visa was declined. I called my visa rep who said they saw that because they kept putting in the wrong expiration date, the visa company declined for fear of fraudulent charges. I then called HD again while on hold with my Visa company to put the charges back on. It did finally go through which the visa confirmed. I was then notified by HD that it takes 24 hours for the charges to go where it needs to go. I have now wasted another 24 hours because of home depot tech who put the numbers in wrong. 6/23 at 2 pm, the Romanoff Floors Customer service sent an email that were able to put in the carpet on 7/12 or 13. the problem is that when I ordered it, it was only supposed to take 5 days, after I was charged for the carpet. My charges went through on 6/23. I could have been a day earlier if the people inputting the data , did it right the 1st time. even if we work on on business days, my time frame should still work. 5 days starting 23rd. should be delivered by 6/30 abd earliest would be the afternoon on the 12th. My issue is that 5 day carpet is taking me 19 days. I called fri to the installers after getting the delivery days that were sent to me via email. "Nothing to do" "It' a fri, every supervisor that can help you is gone until Monday. I now am wasting another 3 days. I called the Silverdale HD fri evening after work. susan, an assist manager who listened to my sad story of having to repair my whole house because of my hoarder tenants. Susan looked at what rolls were available at their store and called a nearby store to see what they had in. She was trying to help me. the problem is still that they have to wait until Monday because the supervisors that can check my measurements to make sure what they have in stock, will work. So now another wasted 3 days that could have been productive, because nothing can happen unless they have supervisors there, which is only mon-fri business hrs. Susan has helped to pull some samples together which I can't see b/c the samples are not in OR. I called a store near me and there is nothing within 100 miles of me. they can only be found in WA. I don't want to order a carpet that I can't see in person. The colors online look different then in my hand. I compared a swatch from Home depot to their online website and it looks different. Why should I take that chance? Susan was very helpful and spent a lot of time trying to help me, but is limited in her position. My biggest complaint is that I ordered the 5 day carpet that is supposed to be in stock for quicker delivery. I asked when I placed the order and when I gave them my visa to confirm that I could get this installed when I needed it to happen. I had plans for that weekend to get photos done for the sale of the place to get it on the market ASAP. I was ok with it getting installed on the 6th. The definition of fraud "wrongful or criminal deception intended to result in financial or personal gain." They told me it could be done before I gave them my visa number. After the order was placed and my credit card charged, they tell me another date. They shouldn't have told that it could have been delivered. If they would have told me earlier that it couldn't have been done, I would have ordered elsewhere. Deceitful! I just want my carpet that I paid for when I asked for it to be delivered. I would also appreciate my 10% military discount, but they said no. read more

Do not buy major appliances here. They do not support their customers. Give out bad information. I've been living with a broken fridge since the first of the year. LG won't help and Home Depot won't help either. The fridge broke before 30 days and they did not tell us we could bring it back, they told us to call LG. A lot of good that did. I'm tired of camping. Never buy appliances especially Korean here ever again. read more

This company does NOT CARE about its customers, in any way shape or form. I used to only purchase items from Home Depot but I will never set foot in their store again. You cannot get ahold of any person through the phone system... just routed and re-routed through an endless web of automated system. No matter what you choose... it is just more and more automated until you are finally hung up on. I ordered a large appliance online... with a delivery date of May 26th... here we are... no contact from them...no idea when the item is coming.... Not being able to contact anyone over the phone... I start poking around online only to find... my delivery date (without ANY notification) has been changed to June 26th! After waiting a month just to get here already!!! June doesnt work for me! So I ended up cancelling my order - I am angry that I could have already made a purchase elsewhere by now! This was COMPLETELY UNACCEPTABLE!!!! And I am pissed off! BUYERS BEWARE: DO NOT ORDER ANY APPLIANCE ONLINE FROM HOME DEPOT! - You do not need the headaches!!! WORST BUSINESS EVER! My family will take their business elsewhere...as well as anyone else I can get to listen to me. read more

This store is the worst. No one is ever around. Every aisle is like an obstacle course if you're trying to push one of their crappy carts around and it's nearly impossible to steer. The customer service is severely lacking. No one wants to be there or help you out. I just had a girl roll her eyes because I came up to the register. I will be shopping at Lowe's from now on. read more

DON'T HIRE HOME DEPOT TO DO REPAIRS ON YOUR HOUSE!!!!!!!! I am still waiting for my roof to be done. I hired home depot thinking a multi billion dollar company would surely hire competent construction workers. NOT They hire a 24 year old to do my roof. He finds some damage, tells me I need to hire a Structural engineer, $1,000.00 for the report. 3 weeks in waiting for all of this, while my roof is half torn off. When I want to get the contractor to give me an estimate on what the engineer's report suggests, I can't reach him. He doesn't return calls. A week goes by, NOTHING. I found out he went fishing. They started this job July 9th. Today is Aug 20th. I am still waiting. Had to hire another contractor to do the job. Asked HOme Depot to NOT give me the kid who started the roofing. I hope to have my roof by the end of Aug. But that isn't the end of the story. The same time I hired them to do my roof, I hired them to do my bath. 5,000.00 bath redo. They set up the appt. to do the install. ON that day, between 8-10 is when they were scheduled. At 10;30 I call to see where they are, they said "oh, someone should have called you, we can't do it today, we need to do it next week". Next week comes. An employee calls and asks "How many workers are there?" I said "NONE" . He said I am going to forward this to my supervisor who will call you back within the hour." That was one week ago. Never talked with anyone from the install department supervisor. I am still waiting for my bathroom renovations, which were scheduled on Aug. 5th They are suppose to come out on the 26th. DO YOURSELF A FAVOR, DON'T HIRE HOME DEPOT FOR ANY RENOVATIONS. Get a local company, small is better in these cases. read more

they helped me get a new refrigerator that fit to replace my Samsung not even a year old one (I didn't purchase that one there) and had it delivered quick with great customer service to boot. Even got right back to me about the dent (not there fault) it was delivered with. So yes I would recommend them for sure. read more

Went there on 6/2/15 at about 530pm. Lots of guys standing around while we were trying to get a price check on paint. The paint guy was unhelpful and then when we got back to the register they were all closed(in the middle of a transaction). Nobody offered to help us carry or move these 5 gallons back and forth while THEY FIGURED IT OUT read more