Not my fave Home Depot by far and I've been to my fair share, but it's convenient and the parking is good. I don't like how little cashiers there are and how much it relies on self checkout. Kind of a pain when you're getting a lot of items and bigger ones where it requires the cashier lane. But I'll still take it over so many other Home Depots! read more

Waited more than 45 minutes for an associate to cut 2 yards of turf. The woman who was supposed to help me, gave me a nasty attitude when I asked if I could be help. Drove 50 minutes from home to get only this and I've got the worst experience..... read more

I'm of a very mixed opinion on this store. I've come in to buy basic things and had good experiences. Good quality plants. Good service. All fine. Then I bought appliances here. Yikes. We bought all new appliances for a new home we purchased - washer, dryer, fridge, dishwasher, microwave. It's a very slow process to buy appliances. Plan to be there quite awhile for them to just work up the order. Fine, no big deal. But then there's the install/delivery. I assure you, that's when it will all go wrong. That's when you'll wish you'd bought somewhere else. ANYWHERE ELSE! I'd rather buy from some sketchy dude in a white van before I'd buy from Home Depot again. It's been THAT bad. We've had 2 install appointments so far, and NOTHING has actually been installed. Appointment 1 - there was a problem with a water shut off valve, so they refused to install. Anything. Even the microwave. Seriously... why???? But they also insisted they HAD to leave all the items there or it would take 3x longer for them to come back out to do the work. It was then that I had a feeling I was getting screwed. So we got the valve fixed and scheduled them to come back out. They call the night before with a 4 hour window (ugh). So we wait. The whole 4 hours we wait. Nobody comes. We call. Oh, they cancelled the appointment because the right size truck wasn't available and didn't bother to let us know or call to discuss. They rescheduled another appointment and said it might be a problem again. I guess there's a note in the system that they need to use a small truck. We said that's not the case and please remove the note. Nope. They won't. I called the store to try to talk to someone. Nope. Can't get anyone to call me back. Hmmmm... are they really worth even 2 stars???? read more

!!!!Do NOT buy any major appliances at this store or through Home Depot!!!! You do not get what you pay for. They send out a third party installer who does not how to install, talk to people, or have any patience. They only know how to lie and rush. Then you have to spend several hours of your day dealing with their mistakes and on the phone for returning said items. Plus another week get them taken away. Customer service should be called Customer Aggravation. Home Depot is the absolute WORST. read more

I really don't leave negative reviews but I was so turned off by my experience today at the Home Depot kitchen design area that I feel compelled. I asked the saleswoman a couple of easy questions, she wouldn't even stand up or come over but sat at her desk even after I told her how difficult it was to hear her over the loud fans. She basically pointed and told me to find my own sample(s). Then once I did that she informed me I couldn't actually have said "free" samples unless I provided her with my complete kitchen design? What a load of BS. You have samples of a product so you can figure out what materials you want to use in your design? I'd been happy to pay for a sample, but couldn't get out of there fast enough. I've had other bad experiences at this store, but this was CS 101 BAD. read more

This is about the Home Depot appliance online order/delivery service, not the specific store. This is a warning: never buy appliances at Home Depot. I bought a washer-dryer online, and assumed that the process would include instructions about what accessories I would need. I saw that this included hoses for the washer, and a stacking kit for the combo. Seeing no other required additions, I thought I was done. It is important to point out here that the stacked washer-dryer is placed in a closet, with no room to access behind them once placed inside. The delivery was set for March 23. The  crew called as promised, and within the time frame given. However, one crew member told me he was just going to place the dryer without hooking it up because I had not purchased the required electric cord and vent hose. This was never given as a requirement when making the purchase! It was also unacceptable, since once placed in the closet I would have no access to do the work myself, and the combo is extremely heavy and in a very enclosed space. So he said he could do it if I paid, and gave me an amount of $60, and said I could give it to him. He later said I could pay online. Once installed, the crew started the dryer and washer to make sure they worked and quickly left. But they forgot to turn on the water spigots behind the machines, leaving me without a workable washing machine. I am not complaining about this oversight; it is an easy mistake to make. Unfortunately, when I called about 10 minutes later, I was told that the crew was already on to another job and could not come back until the following Saturday, March 26. I was also told I was lucky to get THAT appointment. Having already waited more than a week with no clean laundry, I couldn't wait. I hired two men from the Day Worker Center of Santa Cruz County to move the machines to allow me to turn on the water and install a new vent tube, as the crew used our old, torn one. If you look at Home Depot appliance delivery reviews, you will see scores of one-star reviews. Should have done that before I BOUGHT. Definitely find another source for your appliance needs. read more

I normally like this Home Depot but I went to curbside pickup number 2 on 11/18 at 4:45 and waited for half an hour for no reason, the app told me someone would bring my order. I had my son in the car with me. I approached an employee and told him what's going on, he asked another employee who said the "curbside pickup guy quit, you need to go to customer service" I then had to go to customer service and there was a big line with one person there alone, after another customer complained he finally requested some help at customer service through the loud speaker. The guy at customer service was nice and I have no issue with him but this is a huge management issue, put some signs out at the curbside pickup number signs so that loyal customers are not waiting around with nobody coming out. Completely unacceptable. I ended up putting my own sign up on #2 but it's rainy and it will get ruined over night. Management: laminate some signs and post them until this issue is resolved, will literally take 10 minutes and will prevent wasting tons of customer's time... read more

I go here a bunch but today I was there and I saw a empty fridge box that would be an awesome fort for my 5 year old. I was buying some other things and asked Michelle if I could have the box. She went the extra mile and held my baby girl while I checked out and helped me put it in my van. It's the small things that matter in life and being kind and stoking out a child she never meet meant a lot. Mahalo Michelle read more

Worst customer service ever! We had an appointment with Kimberly C for cabinets today. When we showed up she told us that she was helping another customer and didn't have time for us. No apology. No offer to reschedule. I asked to speak to a manager, they pointed me to Alex. He refused to even hear my issue... So no, I won't be back. I am now a Lowe's customer for life. read more

All Home Depot's suck. Those aren't great deals when the products aren't equivalent in quality. Go to a real lumber yard and see that the selection is ten fold, prices are near the same. If you're buying a larger order, deal with a salesman not cashier and can probably negotiate contractors pricing too. read more

Horrendous inventory management. Items mis labeled, constant aisle closures for restocking yet items constantly placed incorrectly. Staff for the most part incompetent. Management of this store needs serious upgrade to their management. Every thing should be improved. read more

Horrible horrible horrible customer service! Do not go to Home Depot capitol/soquel! it's awful! Staff rude and don't know crap or give a crap! Sooooo very frustrating! read more

An ok store with poor customer service. I highly recommend you when buying an appliance to not have them install it for you. The installer they use are far beyond competent. They cal literally cause a flood in your home. Call a plumber to install the appliance for you. read more

The worst. Ordered a trash can. After two weeks, HD said it was "lost" by UPS. UPS said it was never picked up. Ordered a second. After one week, UPS said it was never picked up. Home Depot said it was delivered. HD refused to issue refund so had to open a claim with PayPal. Just don't. Yea, they're convenient. But they REALLY suck. Go to a local hardware/supply store instead. read more

While Home Depot has a good selection of products and average prices, most of the staff is not helpful at all. A few are wonderful, so why not hire more like that--and pay them decently? I often spend half an hour there and the only attention I get is when they think I'm stealing something. Thanks for nothing, Home Depot. read more

My experience with Home Depot has been extemely disappointing. I ordered a toilet and requested that it be delivered and installed. That was a mistake. I was initially given the impression that I could choose any day, so I chose a Saturday. Then I got a call from the plumber who had the contract to do the installation. I didn't realize beforehand that this would be farmed out. When I mentioned that the delivery was scheduled for Saturday I was told that they did not work Saturday. So I went back to Home Depot to reschedule and gave the new date as Friday, today, July 26. I was told that I could have a 4 hour window, and chose 10-2. I made several calls to the Home Depot designated plumber contractor but missed them so I decided instead to go with a local plumber in my area. When Friday (today) came around I sat from 10-2 with no information and no delivery. When I called customer service I received profuse apologies and the explanation that there was something wrong with the vehicle but that the delivery vehicle had the unit and it was dour stops away. This was now 2:30pm. I asked how long it would take for the delivery to arrive. The customer service agent who identiied himself as Joseph, said an hour and 15 minutes. I expressed my disappointment at the inconvenience I had experienced in waiting at home for 4 hours with no news and no delivery of the product. He said I could cancel the order. I did not wish to do this. Then he offered a 20% discount. This amounted to $39.00. When I got off the phone I got a text from roadie in San Francisco saying pickup was confirmed in Soquel at 2:26pm. The problem now was that if the delivery was made it would have come at the close of business on a Friday afternoon and it would not be impossible to get the local plumber to come. Moreover, they did not work on the weekends, so I would have to wait until Monday for installation. Not only had I lost an entire day, all of the plans to install the unit upon safe delivery were ruined by the inefficiency of the delivery system. I purposely joined Home Depot as a member in order to make this transaction go well. I learned that their word is meaningless and I shall now reconsider the entire nature of any future consumer relationship with them. I certainly will NEVER arrange delivery or installation with Home Depot again as long as I live. One star for in-store service. read more

Don't order anything for a home delivery from this location. I should have checked the reviews. I ordered a new refrigerator and was told to expect delivery between 7am-11am. Got up early, got the area ready, and waited. And waited. Didn't come. When I called the number, the rep told me that they didn't know where the truck was...they tried calling, and the truck "just keeps answering and hanging up." They said that they would get a supervisor to help, and put me on hold...and I waited. And waited. I was on hold for 1 hour, 53 minutes....then their system moved me to their survey and hung up. So after a whole day of waiting around the house (9 hours) nearly 2 of it on the phone, still no refrigerator and no idea when or if they'll show up. The store itself is just fine...it's a big box hardware store. But the appliance sales and delivery...a nightmare. I don't think anyone even cares. read more

I needed 2 4x4's cut to length. Took 15 minutes of wandering around to find someone to help me, he directed me to go to the lumber department where "someone" would help me. Waited 10 minutes there, an employee (not wearing orange, thought he was shopping too) asked me if I needed help, he then said he was calling someone to come help me. I watched the employee stand around for 15 minutes, no one showed up to help. so I gave up and left. Went across the street to Lorenzo lumber. I was greeted, directed to the lumberyard where I was immediately assisted with what I needed. AND they didn't charge for cutting the lumber (Home Depot charges extra). I don't usually shop at Home Depot because they are known for their lack of customer service but I was in a hurry. Wish I hadn't wasted my time. Oh, and the lumber was cheaper at Lorenzo too. read more

For the most part, I like Home Depot. You get some floor staff that are slower, appearing less motivated to help, but then there are other times you get excellent service (this is the case approx 80% of the time). This was also the case when I came into Home Depot at closing time needing insulation, and needed this so contractor could have for his guys the next morning. Carlos was helping me and was not even concerned that Home Depot was now closed and he had to get a ladder because what I needed was high up on storage shelf ( which is why the one floor staff earlier in the day, during my first trip to HD, said they had none; later that day my research indicated HD did have more; therefore, a return trip was necessary. I am so thankful Carlos was there to help & it would be great if some other floor staff were as helpful and thorough as was CARLOS! Thank you! PS... my contractor likes San Lorenzo Lumber, but for the special insulation I wanted, HD had best pricing, etc... read more

Don't order any appliances from them. We ordered a dryer and they came and insisted the other dryer needed to be 'uninstalled' and left. So we 'uninstalled' it and they came and dropped off the new dryer and didn't install the new dryer and took our cable for installing it. Now I am stuck with a dryer with no cable and they did not finish the work and I can't get a hold of anyone. Total incompetence. read more

I just wanted to give a shout out to the assistant manager Jose. Thank you Jose for restoring my hope in customer service. I posted on 8/8/21 regarding a return that was denied because I had order the item online. Happy to report that I contacted the manager, Chris via email, who put me in touch with his assistant manager Jose. Jose was kind enough to reach out to me regarding my issue with the new return policy. He heard my complaint and came up with a solution. I appreciate the time and effort in helping me. I honestly haven't had good customer service like this in a long time. Thank you. read more

I don't expect much from Home Depot, but this location is real disappointing with their indoor plants... Would be nice if they could try a bit, maybe they'd actually sell more plants that way (I've seen holiday items months after the holiday was over. Ex. saw a few Chinese New Year items in the last week, the holiday was in February...). It's pretty bad when you see completely dry bamboo plants (they are potted with pebbles and water, no soil). The plants that are soaked are usually the new shipment that get their only watering from my guesses when they arrive to the store (yet they soak even the plants that can rot easily and don't need to be watered much). Really would love to see more indoor plant variety and some effort put in for correct watering of the plants. read more

One reason- a hugely critical issue with this Home Depot. The entire reason I asked a friend to drive me here, and waited a month to get the ride, was to make my car keys using the valuable storing information Key Hero app. I'm there waiting for the one guy they say who knows how to push a button and read (?) to use this easy machine . When he gets to work , he's absolutely not helping me. I cannot get the app to work. I keep asking him to say how to and he's not even going to try he's not used it before. ??? It's the whole reason anyone would come here instead of any other place!!!! I take the app off. Wait . Redownload it. It confirms my login and is broken and in usable after that after all. It can show store location but it cannot cut key make key save key information- nothing!! He just ignored the ten times I would try it and ask him to please get it to work. He passive aggressive ignores me and when my friend walks over he says to my friend-" she can't get the app loaded right on her phone." Guy to guy . How offensive was that? It's not my phone( an iPhone) and it sure as sheet isn't my abilities to hee, press on the app upload. Horrible creep. So I have keys and no way to go back in time to save the key information onto the app. I'm so pissed off. Hate the store. Hate them hate being insulted and degraded by anyone and he managed to make me look bad to my friend. What a prick. If you're gonna go to any store- how would you like this kind of jerk to be the "only person " they told me who even knows how to stick a piece of metal into a slot and push a button. I'm so furious six dollars and a month plus petrol from Ben Lomond to Soquel to pay for Mysogeny verbal abuse. Creep creep creep creep creep read more

I unfortunately did not get the employe's name, but a short hispanic guy warning a beanie was a complete asshole towards me and the person I was shopping with. We were looking for a drip pan but someone put them in the wrong place. So we asked this guy where the drip pans were and he said "well it should be there". Looking at both me and the other person like we're idiots. And we walked to the aisle and it was obviously not there. So we went to a different aisle and that's where the drip pans were. They were behind two "big ass boxes" his words not mine. And for a minute expected us to move them out. He got annoyed and yanked one out and tossed it on the floor. Later I confronted him, I told him the he was super rude and unprofessional and I flipped him off. Sure I over reacted but I'm so sick and tired of shitty employees being so rude to customers and getting away with it. Yes, I understand that it's mostly the other way around where it's the customers being rude to the employee, but this guy was just an asshole. read more

They allow pets in the store, on two occasions I've witnessed dogs urinating indoors. The pet owners did nothing about it, I told staff what happened, they said it happens all the time and the store manager does not care. The store has terrible stock and poor selection. I've tried to express my concerns to the manager but they never responded to me. read more

This review is for Darla, who helped me on Monday 10-5-20 between 11:45-12:45ish. I had ordered a storage shed online but it was missing a crucial piece... the floor. I tried reaching out to Home Depot customer service online AND the manufacturer customer service but they were USELESS. I was fed up. So I went in store with my only objective of leaving with the missing piece OR having it shipped that day. The customer service line was busy and so were the representatives. I told the first rep that my online order was missing a piece and I wanted a replacement. They couldn't help me so they asked Darla, who was busy AF answering phones and clicking all over her computer and helping customers! She immediately knew what to do and paged an MOD (Manager on Duty?) and someone to help me get the giant box from its aisle. She was going to give me the piece! We returned to the customer service line and the two people who helped me with the box ditched me... ok, so I waited awkwardly with the giant box on a cart. Darla was extremely busy and I waited patiently for her because she seemed like the only person who knew what to do with my order. She also seemed to be the only person answering phones and who knew how to handle more complicated customer service issues for returns (as I witnessed while waiting for her to be free... which for a while seemed like she would never be free). Even other non-customer service employees were asking her for assistance. I couldn't get a hold of her for quite some time (but at no fault of hers!). When I finally got a hold of her (right before maybe a break? Sorry!!) she was so nice and efficient. She helped me open the box and retrieve the floor piece. She made an RTV (return to vendor?) label and slapped it on the box and I was good to leave with my storage shed floor piece! I told her she was the busiest person I had ever seen. She deserves recognition for working non-stop and being quick, efficient, and knowledgable. This woman needs a pay raise, a statue in the garden center, more help, and a paid vacation. My five star review goes to Darla, who was my hero in an orange canvas apron!! You rock! read more

The Home Depot - The missing piece! The storage shed floor. - Nurseries & Gardening Near Me - Soquel, California

Shout out to Brian for all his help today,going above and beyond with his very talented skill set and knowledge of keys and locks. Above all his patience and clear ,kind communication.He stayed longer then his shift today . A cold rainy grey day when everyone just wants to be warm at home. Thank you Brian because of you I feel safe and secure .My front door is locked and my day shined bright because of your kindness. Full of Gratitude read more

Waited for 20 minutes asked 5 people to unlock something and no one could do it. Bunch of clowns working here.

This was one of the worst experiences we've had in a very long time. We called to schedule the return of Home Depot to complete the installation of our new dishwasher. 1) the phone agent suggested we not schedule for Thursday 10/27, as she had only 2 slots open, but she did take down the note that the original delivery included the dishwasher, but not the installation parts. At her suggestion we scheduled installation on Friday 10/28; 2) on Thursday evening we received an automated call informing us the crew would arrive between 1:30 - 4:30 p.m. on Friday; 3) Friday rolls around, I call dispatch to get an update at 4:15 p.m. The dispatcher tells me our installation is now scheduled for 3:00 - 7:00 p.m.; 4) within minutes the driver calls to say they are 15 minutes away, but I had to clarify with him that they were to remove the old dishwasher and install the new one; and, he needed to bring the missing installation kit; 5) well, 5:00 p.m. rolls around and nobody shows up; and I call dispatch back for an update. A different dispatcher takes my call, and tries to reach the driver. We end up holding for approx. 10 minutes; 6) while on hold, the driver calls back informing us that they won't be coming to do the installation because "they don't have our dishwasher or the parts for installation; 7) I tell the driver the dishwasher is sitting in my dining room, and had been delivered on the original date; and, he tells me I'll have to call Home Depot to schedule another date; 8) I thank him for his effort, and call Home Depot dispatch back. This dispatcher states she can schedule us for installation next Tuesday 11/01, and will ensure the driver brings all parts for installation 9) this whole less-than-wonderful experience wouldn't be so painful, but we had purchased the complete appliance bundle, i.e. fridge, over-the-range microwave, gas range, AND dishwasher all over 2 weeks earlier. In today's economy, when a consumer spends almost $5K on appliances, it's reasonable to expect competent coordination and installation of the appliances. Purchasing these appliances saved us some money, but not the headache. In the future, we will spend the extra money and have a small local appliance store take care of us. It simply wasn't worth this headache, and inconvenience of taking time off from work. Wish us luck that the installation actually takes place next Tuesday, 11/01. read more

The Home Depot - Nurseries & Gardening Near Me - Soquel, California

Radio advertisement alerted me to home Depot offering free measuring & installation with purchase of $700 in Carpet or more! Wow. Had to do it. Measurement booked. Wha-pa-pa-pa-Pow! Total for 900 sq ft installed is $2600 JW flooring does the actual install. call them all in advance to coordinate details of your install Tish at home despot is really helpful she can be reached by email or phone. read more

I was about to buy lumber for a home project but an associate told me they don't cut wood unless it's for "professional builders and contractors". Really?? I guess regular people don't count. Good thing there are plenty of other lumber stores in the area. read more

I think Home Depot has a lot of of really good items for a great price. The online store is where to go to find anything you found somewhere else but usually at a lower price. I saw beautiful custom tile for my showers online in a boutique store from New York City. To my surprise the exact same tile I found on line at Home Depot for 15% less. I received it via home delivery within a week. read more

Do Not order carpeting from Home Depot! Have spent at least an hour a day all week to get a refund on a carpet we ordered and returned. They sold me a carpet installation but when the installer came to my house that installer said they had not done an installation on stairs in years. Utter incompetence!!. To say we got the 'run around' from their Capitola California store is a vast understatement. Two hours on the phone today and the problem is still not resolved. They owe me $1000 for the carpet I returned. read more

I still shop at this store because there are not many other options available in SC with variety of selection. But if you need anyone, forget it, they are terrible. people work at this store looking like they hate their job read more

Do not buy appliances from Home Depot. They contract with a company called Temco Logistics to do all their delivery and installation. Check their Yelp reviews. You do not want these clowns in your home. They are unskilled and dangerous with a long history of poor performance and non existent customer service. Buy from a local appliance store. DO NOT LET TEMCO LOGISTICS INTO YOUR HOME. You will regret it. read more

This post is specifically regarding their online ordering service. I placed an order at noon on Thursday and paid for it with the expectation I could pick it up later that afternoon or evening. I finally received a text the following morning saying the order was ready to be picked up. I went to the store with my trailer and told them I had arrived. They said they would be right out and will help me load. After checking two more times to see when the items would arrive at the loading area, I was finally told 45 minutes later that it had not been pulled. After wasting more than an hour and a half of my time and gas to get there, I left. They are supposed to call when it is ready later today. I won't hold my breath. Bottom line, nobody at the store seems to be accountable. They say they will help and then disappear. Frustrating! read more

Home Depot Installation - Incompetence or Dishonesty? I purchased a Bosch Dishwasher with delivery and installation on 3/7/22. Below is a summary of perhaps the worst customer service I have ever received. Not to mention days of wasted time waiting for the installation crew and the hassle of installing the dishwasher myself in the end. 3/11 - Scheduled dishwasher delivery and installation. They arrived and said they couldn't install it because they needed "longer parts." Rescheduled for delivery for 3/18 and they told me I was "all set" and that I needed to order longer parts. I asked from who and what parts exactly. They said they'd have the installation crew call. They never called. I ended up calling Bosch. They were sympathetic and sent out the parts they thought I needed free of charge. 3/18 - I called to check on the delivery in the morning. They said it was cancelled. I asked them who cancelled it and why. They had no idea. I rescheduled for the 25th. 3/25 - I called the evening of the 24th to verify. They said I was on the schedule and to call back in the morning to verify time. I called on the morning of the 25thand given a time window from 3-7. I waited until 6:30pm and then called to check on status. They claimed to have stopped by and said no one was home. I was home the entire time. I rescheduled for the next day 26th. 3/26 - I called in the morning to find out the time slot. They said 3-7. I called at 1:30 to check on status. They said I was number 13 on the schedule. I waited with the door open from 2 - 3:30 and then called to let them know I was there and waiting. They said that they had already stopped by and that the team was heading home for the day. I said I am still there and so they could come by to install, and the window was from 3-7. They wouldn't come by. They asked if I wanted to reschedule. I said forget it. 3/26 - I installed the dishwasher myself and did NOT need "longer parts" as the delivery crew claimed when they first delivered the dishwasher. I also discovered that they did not deliver the junction box to hardwire the unit, which I paid for, and so had to deal with that. read more

This has to be the worst Home Depot I have ever been to, the parking lot is a disaster there are carts everywhere except in the store. Clifton has to be one of the most insulting and rude people I have ever met working a register. You can't find anything where it's supposed to be, the staff don't even know how to find they're own products that are listed in stock. The store is cluttered and dirty. read more

Building our house in the neighborhood so we have bought *a lot* of products here. In addition to a decade of weekend DIY projects including fences, sheds, painting, 900+sq ft of hardwood floors, bathroom tiles, floor tiles, paint, lights, you name it. Heads up: Tonight we went to return under $200 of excess unused tile. This was on a Pro account, so supposedly returns would be a done deal. (Supposedly there would be discounts as well for signing up, but every product I selected was magically ineligible for the promised Pro discounts.) Our cashier tried using our receipt and purchase credit card, then said the return required a driver's license. After running each of our liscenses it was still declined and the cashier said "this keeps happening tonight, something's wrong with our system," and called the mgr and apologized profusely. In the end, after being promised no hassle returns on unused product in its original packaging we felt totally bait n switched. The only reason we went with HD was that we thought the return policy was helpful and we knew we'd get some things wrong building a whole damn house. Now they've got all of our phone, license, and home data and we're wondering why 2 honest local employed homeowners who are regulars here are getting treated as if we're sketchy or ineligle for the promised Pro rewards. I wish I could say that a select few knowledgeable and helpful floor employees and almost make up for the absolute trash corporate policies, but no. We're taking our business back to San Lorenzo, Ace, and local eco-friendly vendors from here on out. HD's policies and politics aren't for us. read more

couldn't get waited on, asked several people who said someone would come, no one came. then one person on check out about 20 in line. gave up and went home. read more