Firstly, the store is open to the public. I looked for some signs, but there was nothing posted,…read morebut ask and the answer was a resounding yes. I give five stars to any place that convinces me I need that bit of kitchen equipment. Not just replacements or duplicates, I mean stuff that does not exist in my kitchen. I have limited space in my kitchen and I do my best to avoid nonessentials. And there are not too many holes in my kitchen inventory. Since this is a restaurant supply store, I figured most of the equipment would be inappropriate for a home kitchen. And mostly it was. I really don't need paper napkins 5000 at a time. But every now and then I saw something that you don't normally see for the home cook. Now the restaurant size woks and pots were to be expected. What I didn't expect was the equipment that's clearly meant to cook individual size portions. Literally these were the cutest little woks I've ever seen. These were also the only woks where I had even the faintest chance of executing that professional chefs flip. I gave it a whirl and no luck. It's still too heavy for me. They did have some items that were on clearance. Now these prices are perfectly in line with other stores, possibly even lower. But way too late, I already have those. What a bummer. There's some stuff that automatically incited lust. But I already know this type of equipment should never be installed in a residential kitchen. For example, they had gas burners for restaurants. I seriously doubt anyone would run the gas pipes that you need to fuel these burners. I think they would violate most residential building codes. Nevertheless, they're awesome kitchen porn. I found the mix of kitchen equipment very interesting. The percentage of items that were clearly of Asian origin was very large. Here are all the missing doodads that *some* Asian markets should be stocking... Have you ever been frustrated purchasing equipment, where the plastic bits like the lids keep breaking and you can't find the replacements? Take a look at this place, the containers are standardized and so are the lids. Finally. I ran across some truly unexpected items. A lot of them were things you never think of like replacement knobs for pots, replacement wooden handles for woks. And you know those traditional brushes that your mom insist is the only way to clean a wok properly? They had it. They had it in the extra extra extra large size, but they had it. And sometimes it was just little things like the kitchen gloves that look like they would survive a tornado. Unfortunately, they were all latex and I'm allergic to latex. Oh well. Of course, there are the bits of equipment that are only useful in the home kitchen and obviously they are completely missing. Sometimes professionalism is too big of price to pay for giving up traditional cookware. If you're just glancing at the prices, they seem awfully high. But take the time to pull out the item and hold it in your hands. There is no doubt it will be heavier and probably has some interesting features that you won't find for the home version. Let's just say the wire racks will hold your cookies even if they're made of lead. And just to make my point, there was no nonstick anything anywhere that I could spot. For those of you who are looking for kitchen items that are a little bit out of the way or need something heavier duty than average. This is a great place to shop. On the other hand, many of these items are going to be too large to store easily or even to use if the dimensions of your kitchen equipment don't match. The Customer Service in the store was simply fantastic. They left you alone if you wanted to browse, and there was certainly plenty to browse. If you had questions or if you were getting serious about a purchase, they were happy to answer questions and make recommendations. 100% recommend if you are a kitchen equipment geek. You'll have fun even if you can't use any of it. 50-50 if you are looking for something unusual. Most items are only stocked if they are used in a restaurant kitchen. There's nothing that specifically aimed at home kitchens. For example, there are no kitchen appliances. Inventory fluctuates. I was delighted to find a silicone baking mat, but it only came in the half sheet size. My hopes for a domed wok cover rose high when I saw the display of Asian kitchen utensils. But the only wok covers I saw were clearly meant for the industrial size version and not for my puny home kitchen. I would say the store is not for everyone. If you love kitchen equipment, you'll enjoy browsing here and snagging cookware that you can't find anywhere else. For everyone else, most likely you find it disappointing since most of the equipment can be found in your regular department store except these are heavy duty. you may not want to pay the higher expense for an item that's going to outlive you. Or maybe we should all buy here instead of caving to our culture of consumption.

We went to Restaurant City to look for something specific we needed. We were looking for a splash…read moreguard to use while cooking, but they didn't have any here. We asked an employee, but he didn't know what it was, showed him a picture and he said they don't sell any here. So, overall just a solid 3. They didn't have what we needed.

Pretty great restaurant supply store. It has a ton of real estate so you don't feel so cramped as…read moreyou make your way through the aisles. Some restaurant supply warehouses are so cramped and cluttered you worry you might knock things over as you move through the store. Not here! There is a decent amount of furniture, appliances and kitchen supplies. Pricing is reasonable as well. I was hoping for a larger selection of cookware. I'm just a home cook so I was only looking for cookware and baking supplies to support my vegan baking hobby. I was able to find large cooking racks, mixing bowls, prep ware and pastry making tools. I'll definitely be back!

Horrible unfriendly customer service - traditional Chinese owned service. You can see 5-6 people…read moresit down working when you walk in, but NONE of them stands up or says hello when they see you walk in, even I was in looking around 15 minutes, no body comes to me

I want to give them No star !!! I bought astock pot from…read morethis store. After installation, I turned it on and flames started shooting out (I even recorded a video of it). I called them immediately, and they initially said there would be a $250 restocking fee if I returned it. I agreed because I was too terrified to use it. They said they will talk to the manufacturer it's take a week they called back and refused the return, claiming I had already opened and used it. My question is: how was I supposed to know it was defective and dangerous without turning it on? They offered to repair it, but I no longer trust this unit. I don't know when it might flare up again. It's extremely dangerous. Do not buy from this place!"

I don't know what it is with these restaurant supply companies but they all seem to act so arrogant…read moreas if they don't need or even want your business... I was ready to order three booths for a restaurant I'm opening and over the course of three weeks I really wanted to give them my money but I could not even get a simple quote emailed to me. They did not return phone calls. They ignored text messages. Clueless and incompetent would be an understatement. It's just staggering that they have stayed open for so long If this is the level of service they give to everybody.

This store has great range hood and customer service. Even you bought products from them in the…read morepast, if you kept your receipt, and they give you cleaning products and other free gift items as well, such as shopping bag, lunch box, and 409 oven cleaner. I just got that last Friday. Michelle was friendly and passed out the gifts for returning customers. They care and value their customers, not just new consumers, period. Thumbs up!

We bought the range hood for our kitchen remodel at Fotile. Michelle helped us pick out the best…read moreone for our kitchen style, and gave us a great deal. Once the hood arrived, Michelle delivered personally together with all additional parts needed for the install, which was completed by our general contractors. The range hood has been working very well, preventing cooking smells from spreading throughout the house. Beyond this, Michelle also consulted on our kitchen cabinet layout, and recommended suppliers for the cabinets, countertops, and flooring, all of whom were very helpful and provided great quality at a fair price. Photo attached shows the range hood and some of the cabinets.

Most of the cashiers are working like robots in slow motion. The front desk is very slow.read more

Everyone who works here is a lazy, fat waste of life. If there was a competitive store to this one…read morerestaurant depot would be out of business in a week.

I purchase a used 2014 Subzero BI-48 from this store with 90 days warranty. Shortly after it was…read moreinstalled the icemaker area started to leak water resulting in the ice frozen together and water leaking in both the freezer and non-freezer compartments. I called the store and they promptly came out to diagnose what might be the problem. The short story is that they came out many times replacing the icemaker, water valve, and door between freeze and fridge. In the end, the problem got fixed. I want to specially recognize their strong commitment to stand behind their sales. Definitely would recommend this place.

I am extremely disappointed with the after-sales service I received from San Jose Appliance Store…read moreand intend to file a complaint with the Better Business Bureau. When my old oven stopped heating, I decided to replace it rather than repair it. I found San Jose Appliance Store through Craigslist, contacted Anthony, and arranged delivery of a used oven. The oven was delivered promptly, and my old oven was hauled away for an additional fee. Unfortunately, after installation, I discovered that the front burner would not ignite properly. When it did light, it often released gas into the kitchen first, creating what I believed to be a serious safety concern. To the company's credit, they sent a technician to inspect the stove. The technician was courteous, but the repair was unsuccessful. During the visit, brake cleaner was sprayed inside my kitchen, leaving strong fumes throughout the house. My wife and son both complained about the odor, and my son later developed a headache. A few days later, another repair attempt was made when a replacement part was brought to my home unannounced. Unfortunately, it was the wrong part. I then contacted GE directly and discovered that the serial number listed in the advertisement was incorrect. Once the correct information was identified, I learned the stove was also missing two racks and required a replacement handle. I ultimately spent about $150 replacing those items. I was also unable to obtain a proper invoice because I was mistakenly given another customer's paperwork. When I raised these concerns, I was told the stove had been sold "as is" despite the advertised 30-day warranty. I was also told the missing parts and defective burner were merely cosmetic issues and accused of "trying to demand money." To be clear, I never demanded money. I simply asked the company to provide the correct replacement part so the stove could be repaired safely and function as represented. That request was never fulfilled. Anthony briefly suggested a trade-in arrangement, but multiple messages later indicated that no exchange would take place. The only remaining option offered was another repair attempt, by which point I had lost confidence in the process. Adding to my frustration, I later discovered that the oven I paid to have hauled away was being advertised for resale on the company's website. At this point, I have purchased the necessary burner part myself and will hire a qualified technician to complete the repair. This has been an expensive lesson. I was not seeking a refund, discount, or special treatment. I simply wanted an oven that worked safely and a company that stood behind its warranty. Update: In response to the owner's reply, I would like to clarify a few points. My concerns remain unchanged. The oven was sold with a faulty burner, and despite two repair attempts, the issue was never resolved. I also did not "demand" money. I initially proposed a simple solution: that the business owner obtain the correct replacement part and ship it to me, which would have eliminated the need for any refund. When no effective resolution was provided, I purchased the correct part myself. This was not merely a cosmetic matter. The issue involved a burner that failed to ignite properly and allowed gas to accumulate before lighting, which I considered a legitimate safety concern. At this point, I no longer expect this business to honor its warranty when doing so is inconvenient or costly. My review is based solely on my personal experience. I encourage prospective customers to consider all available information, including both the owner's response and customer reviews, and make their own informed decision.

California Butcher Supply is really hard to find. Yosemite Way is just a partial street that cuts…read moreinto Yosemite Dr. got the receptionist who's clueless that they are hard to find. she just keep saying "Mazzeti". told her i was across from M and didn't see them.. eventually found them. the products (bbq supplies). they sell are good. one particular employee has no p.r. skills, just clueless. Q-notes: -CBS sells Butcher supplies (spices) and commercial equipment, not what is listed under their name.

Ok a little hard to see street But they e got great stuff…read more Great prices For esoteric and quantity this is the place

So great to find them, after so many years. They had the small comb that I had lost. I got it…read morefrom them many years ago. It was so special to me and my wife, as it brought back many memories of years gone by when we lived in the Santa Clara area. The current owner was so very nice and gave us a good price. We bought two combs (one a backup) and a small very good pocket knife. It has already done some fine controlled cutting. Pastor Walt

Eden!! If you're reading this thank you so much for your time and being so helpful while I browsed…read morethrough your store. Btw, my boyfriend loved his first Japanese steel knife :) Overall great customer service, and even better expertise to help you find what you're looking for. Such a unique place to find a gift or tool, but most importantly, support a local business!

Knowledgeable staff and a wide variety of charcoal options…read more If you own a Big Green Egg or want to broaden your BBQ horizons, I recommend checking them out. It's nice to support a local business when I can, and it saves me the trouble of going to multiple hardware stores/ bbq stores to look for certain types of lump charcoal. I'm willing to pay a premium for the convenience of having the specific type of lump charcoal that I feel like using on any given week.

Excellent source for BGE grills, accessories and general information. The classes are amazing and…read morethe chili cook off should not be missed! Smitty is awesome. If you have your eye on an Egg, talk to these guys!

I recently bought cabinets for my master bathroom. Erica and everyone else in this place have been…read moreextremely helpful and nice. Very professional in what they do. Whatever I asked got done and it made it so easy for me to remodel my bathroom. I would come back for other projects for sure.

My contractor sent me here to look for a vanity. The vanities here are much nicer and more stylish…read morethan what you can find at Home Depot or Lowe's. This store pretty much has all their vanities on display so you can see the different wood finishes and size options, which ones come with a sink and which ones have a separate sink. The prices are great compared to other custom vanity places. The store is huge and seems overwhelming. They carry a lot of products for your kitchen, bathroom and other rooms in your home. Since I was focused only on purchasing a vanity, I tried my best not to look at all the other products they carry, such as floor tiles, wood floors, bathroom tiles, shower fixtures, toilets, mirrors, shower doors, etc. So much to look at!! Richard helped me with my questions. He was knowledgeable and patient. He showed me comparable products around the floor then put my order together. Most items are in stock! That's great!! No need to wait for delivery. What I like about PHD is that I can purchase my products and my contractor can pick them up. I don't have to haul a vanity in my tiny car. Returns have a restocking fee. Make sure you like what you're getting.