I saw that the Bosch 800 24" dishwasher was on sale at Homewise Appliance for $999 as part of their…read moreMemorial Day sale. This is cheaper than anywhere else. I called my local branch, I was informed that there was even a $200 rebate from a Bosch and HomeWise appliance partnership and an additional $50 install rebate from shopping local rather online. Including delivery, haul away, parts, and install, my total was $1350 (out the door price)-200-50=$1,100. A steal of a deal especially when other places charge $1350 +tax when on sale with no rebates or install. My customer service rep, Ling Wang, also informed me of an included deal of a free 10 year major component warranty fulfilled through AllState and a 3 month supply of dishwasher pods. Additionally, if ordering through the local branch, I was informed that the local branch would handle processing the warranty on my behalf rather than ordering fully online and having to go through the HomeWise 800 number. Ordering local is the way to go. Ling was extremely professional and sent me an itemized receipt after our call. . I was able to have it delivered just two days after my order. When the delivery day came, the estimated time window was from 2-6 pm. They called me prior to their arrival at 2:30 and confirmed the address and time. When they arrived, they took apart my old dishwasher and were careful to get it out and even uninstalled the under cabinet pull out trash can to get better access. After uninstalling and hauling away, we had around 10 minutes to clean behind the washer area. They quickly installed the new dishwasher and that whole process took under 30 minutes. When including testing, clean up, and even the reinstallation of my trash can, the whole process was 1 hour. It was a lightning fast install. Overall, the process was so smooth and was a great deal. I'd come back here for any future appliance needs.

Terrible experience from start to UN-finished since our order resulted in a cancellation for a new…read moreKitchenaid side by side refrigerator effective today 6/30/26 (44 painful days after our original purchase). It was our 1st time at the store and NO one approached us despite multiple people at their desk with no customers. In fact- I had to walk over to ask a rep for assistance (is no one here motivated to sell units/increase their #'s??)! I will keep his name anonymous for the review, but mgmt certainly knows who our rep was. We made the purchase back on 5/17/26 (paid in full) and were told we would be contacted during the week to schedule the delivery. I waited 8 business days 5/28/26 to be contacted which no one did, so I decided to reach out to the sales rep and left a voicemail since he did not answer. I also sent an email just to have the communication documented. At NO point during the sales transaction were we informed that the fridge was NOT in stock or on backorder. 5/29/26 Rep sends me a text that the fridge in en route to the warehouse for 6/10/26 arrival. Of course I hear nothing on 6/10/26 so I reach out to check on the status only to be informed it's still on backorder until 6/29/26! They did offer a $200 credit due to the delay which we appreciated- but then the recurring theme of NO proactive contact to customers as today is 6/30/26, and again I had to reach out for status of our fridge. This time the rep said, "Unfortunately, the Kitchen Aid is not coming in. We can cancel and refund you if you like.". And that is exactly what we decided to do as we have zero intention to purchase from Homewise Appliance nor could we recommend in good faith that you will receive good service based on the terrible experience/ordeal we had to go through. We just wanted a good working fridge by the end of May when big box stores like Lowes had the same exact model in stock with next day delivery! 44 days after our initial purchase and we just placed our order with Costco.com which we probably should have done in the first place. Don't believe the hype with their commercials as that was far from what we experienced...

Great people to deal with. Feliciia Marhx was our salesperson. She did such a good job explaining…read moreall the features and benefits of the appliances we bought, was super responsive as we shifted delivery dates and was always checking in during the install itself. Subsequent service asks were attended to promptly, with personal attention to detail and follow up. Superb service and great company!

I almost never write reviews but the experience was so good that I have too…read more Everything went so smooth, so easy that I had my selection done in less time than it took to drive there. And I got washer/dryer installed faster than I expected (I didn't need that last trip to the laundromat!) And when there was a small issue, they handled it quickly. Brandon even drove the piece to my house.

I had a terrible experience with this appliance company, recently taken over by an inexperienced…read morenew owner, Jason. The delivery team damaged my hardwood floors after failing to use any protective coverings, and on the same day, they removed the refrigerator and canceled the sales agreement. Jason and the company repeatedly provided excuses, never showed up for promised repairs, used profanity, and told me to "stop b*tching" instead of giving a clear appointment date. They refused to repair or compensate, repeatedly telling me I could take legal action myself. Their products have no warranty or proper after-sales service, save very little compared to larger companies, and are very frustrating to deal with. I have kept all chat records documenting these interactions. it is Chinese so I didn't post it.

Great discount price is one thing, but excellent unmatchable customer service is what impress me…read more What's crazy, there even offers same day delivery service if you needed. I will definitely come back again if I need to replace old appliance again.

I purchase a used 2014 Subzero BI-48 from this store with 90 days warranty. Shortly after it was…read moreinstalled the icemaker area started to leak water resulting in the ice frozen together and water leaking in both the freezer and non-freezer compartments. I called the store and they promptly came out to diagnose what might be the problem. The short story is that they came out many times replacing the icemaker, water valve, and door between freeze and fridge. In the end, the problem got fixed. I want to specially recognize their strong commitment to stand behind their sales. Definitely would recommend this place.

I am extremely disappointed with the after-sales service I received from San Jose Appliance Store…read moreand intend to file a complaint with the Better Business Bureau. When my old oven stopped heating, I decided to replace it rather than repair it. I found San Jose Appliance Store through Craigslist, contacted Anthony, and arranged delivery of a used oven. The oven was delivered promptly, and my old oven was hauled away for an additional fee. Unfortunately, after installation, I discovered that the front burner would not ignite properly. When it did light, it often released gas into the kitchen first, creating what I believed to be a serious safety concern. To the company's credit, they sent a technician to inspect the stove. The technician was courteous, but the repair was unsuccessful. During the visit, brake cleaner was sprayed inside my kitchen, leaving strong fumes throughout the house. My wife and son both complained about the odor, and my son later developed a headache. A few days later, another repair attempt was made when a replacement part was brought to my home unannounced. Unfortunately, it was the wrong part. I then contacted GE directly and discovered that the serial number listed in the advertisement was incorrect. Once the correct information was identified, I learned the stove was also missing two racks and required a replacement handle. I ultimately spent about $150 replacing those items. I was also unable to obtain a proper invoice because I was mistakenly given another customer's paperwork. When I raised these concerns, I was told the stove had been sold "as is" despite the advertised 30-day warranty. I was also told the missing parts and defective burner were merely cosmetic issues and accused of "trying to demand money." To be clear, I never demanded money. I simply asked the company to provide the correct replacement part so the stove could be repaired safely and function as represented. That request was never fulfilled. Anthony briefly suggested a trade-in arrangement, but multiple messages later indicated that no exchange would take place. The only remaining option offered was another repair attempt, by which point I had lost confidence in the process. Adding to my frustration, I later discovered that the oven I paid to have hauled away was being advertised for resale on the company's website. At this point, I have purchased the necessary burner part myself and will hire a qualified technician to complete the repair. This has been an expensive lesson. I was not seeking a refund, discount, or special treatment. I simply wanted an oven that worked safely and a company that stood behind its warranty. Update: In response to the owner's reply, I would like to clarify a few points. My concerns remain unchanged. The oven was sold with a faulty burner, and despite two repair attempts, the issue was never resolved. I also did not "demand" money. I initially proposed a simple solution: that the business owner obtain the correct replacement part and ship it to me, which would have eliminated the need for any refund. When no effective resolution was provided, I purchased the correct part myself. This was not merely a cosmetic matter. The issue involved a burner that failed to ignite properly and allowed gas to accumulate before lighting, which I considered a legitimate safety concern. At this point, I no longer expect this business to honor its warranty when doing so is inconvenient or costly. My review is based solely on my personal experience. I encourage prospective customers to consider all available information, including both the owner's response and customer reviews, and make their own informed decision.

My room remodel is finished now and although I had a bit of a challenge with feeling fully welcome…read morein the store, the lovely vanity and fixtures especially the cool square shower head are amazing. The vanity counter top is gorgeous. The installation by professionals I hired called Maison Remodeling Group went fine. I'd definitely go back to this store to pick out items for another room.

Do not buy from these people. I ordered a washer and dryer…read more When they were delivered I had to make a separate appointment to get them installed (more than 2 weeks later). When the installers showed up they unwrapped the washer and noticed damage. They blamed it on the transit company. That was 3 weeks ago. No follow up; no fix. Buy from Best Buy. They are reliable and give you one year same as cash.

We've been loyal customers of University started several decades ago. Our recent visit a few weeks…read moreago was looking to replace our dishwasher purchased 20 years ago. Our sales person Newton approached us before we even finished writing the name down. He was very knowledgeable, friendly and professional; compared the various models, didn't try to upsell but sincerely working on meeting our needs. Our new dishwasher arrived a few days later. The contracted installer worked with us for a convenient time, showed up right on time and fished the job perfectly within 20 minutes. We are happy with the new dishwasher and impressed with the excellent service for both the sale and installation.

I can't say enough about University Electric Adam was the sales person who spent some time with us…read more He showed us a few good options for appliances when we had a major kitchen renovation. He sold us our Thermidor package which saved us money and Adam held onto the appliance for nearly 6 mos. while the contractor finished my kitchen (so we didn't waste time on the warranty of the appliances.) I highly recommend University Electric! They are great!

The team was so wonderful from start to finish. We were welcomed in quickly to review their…read moreselection of large home appliances, and immediately found a washer dryer set we had been looking for around town (both in great condition!). We added a delivery, which came with a free installation and old appliance removal for the following weekend. Then, we were surprised to learn from the team that we were upgraded to a newer models of the dryer because the one we selected was dented. A nearly brand new washer dryer set for a great price and value! We really appreciate the transparency, care and reliability that Infinite Appliance offers. We've share with friends and family and will definitely come back again in the future!

Rafael at infinite Appliance was great! They have a wide selection of appliances at great value,…read morethey make sure to match you with appliances that will fit your space and showed me several different options. He even followed up after the delivery. I will definitely be using them again.

Customer service was excellent, a staff member helped me load a door in the car and he was very…read morecareful

Went in because I was visiting DMV...Store is huge and has lots of great furniture at a very good…read moreprice Lots to choose from and the customer service is amazing I will stop by again

Zero stars. I purchased a used Speed Queen for $500 plus $60…read moredelivery. The machine worked when the installer set it up and then I could not get it to work any more. We are a yoga studio and go through a lot of towels in a day. *I* troubleshot the machine myself and discovered that there was an issue with the coin box. I did a work around with some duct tape to hold down the open switch. Problem solved. Then on the first run after the repair, the washer starts smoking. I thought there was a fire. I call the owner of Arroyo up. He says he can fix it or replace it. No returns. I have had the machine three days and it has only worked once. I am still paying to wash the towels at the laundromat. Avoid this business and its' shady practices. I wish I had looked here before buying from Facebook marketplace.

If I could give this business zero stars I would. The business is not BBB accredited. I cannot…read morestress enough how awful this business is. The manager is beyond rude and completely unprofessional. They refuse to answer the phone, which is already frustrating enough, but will reply to texts -- and then proceed to blow up your phone like an obsessive ex if you don't respond within minutes. Completely unhinged behavior for a so-called business owner. The way they operate feels shady at best and downright illegal at worst. Nothing is transparent, communication is a nightmare, and trying to get a straight answer from them is like pulling teeth. The entire experience has been nothing but stress, wasted time, and regret. Save yourselves the headache, the hassle, and the risk -- take your money anywhere else. You've been warned.

Our experience buying from KZ was outstanding from start to finish. One of the biggest reasons we…read morechose KZ was their showroom. They have so many displays to explore, including kitchen cabinets, countertops, flooring, vanities, and complete bathroom setups. Since this was our first home remodeling project, it was incredibly important for us to see examples in person because we weren't sure exactly what we wanted. We visited several other stores, but none of them had nearly as many displays or design ideas as KZ, which is why we kept coming back. We had the pleasure of working with Coco, and she was amazing throughout the entire process. She took the time to explain every product, answered all of our questions, and recommended design options that fit both our style and budget. She also helped us create our kitchen floor plan with precise measurements that our contractor was able to use, which made the installation process much smoother. What we appreciated most was that Coco continued to support us throughout our remodel. Whenever we had questions about our purchases, she was always available and happy to help. Having someone so knowledgeable and responsive gave us a lot of confidence during a project that was completely new to us. We highly recommend KZ for anyone planning a remodel, and we especially recommend working with Coco. Her expertise, patience, and excellent customer service made our remodeling experience so much easier and more enjoyable.

"Highly recommend this location! We received outstanding service from Edison. He was super helpful,…read morecommunicative, and made the whole experience smooth and stress-free. If you are looking for great quality and amazing customer service, definitely ask for Edison!"