White AMG GLA43 with Autohaus Dealer plates (pink) - male driver with glasses…read more Driving like a lunatic on Palatine. Way to represent your dealership by cutting people off and almost losing control of your car going through that intersection. Speed limit is 50 and this guy was doing 80+ It was drizzling so I could t get the exact plate number on camera. Otherwise, would've already sent this full video to the police. Imagine if you had your car serviced there, and this is how they treat their fleet cars. No wonder why so many people have issue with their cars.

5 Stars - Oleg Went Above and Beyond!…read more I recently bought a Mercedes and--I'll admit it--I screwed up and ran out of gas just two weeks later. To make matters worse, I was flying out of the country that evening and couldn't get help anywhere. In a panic, I called Oleg, the sales rep who sold me the car. Without hesitation, he said, "Wait there 10 minutes--I'm coming." And he did. Oleg showed up with a gas can, poured in a couple of gallons, and then followed me to the nearest gas station to make sure I was all set. This wasn't just great service--it was unbelievable service. Oleg delivered a level of customer care that I've never seen in the car industry. If you're buying a car and want someone who truly cares, ask for Oleg. He's the real deal.

I was very skeptical about going here but was greatly surprised by the professionalism, quality,…read moreand value of this dealership. When you walk in you are instantly transported to a high end showroom of the finest cars. The salespeople are friendly but not pushy. I have had my new car for a couple years now and no major problems (listen if you buy used you are going to do maintenance) Long story short, I will buy another car here if they have what I am looking for. Don't be afraid of the outside appearance, like most things it's what's inside that counts.

I bought a 2020 Audi from Ultimo Motors, and within a few days, it was displaying a bunch of…read moreelectrical issues with the doors/latches as well as the trunk needed new gas struts because the trunk would open then drop a few inches down. Another issue it had was the AC motor needed to be replaced because it was very loud. I took the car to Audi and they did an inspection and told me these issues/failures/faults have been there for a while so its obvious that Ultimo Motors never serviced the car but instead tried to hide all of these issues. When I first went to see the car a few months ago Ben pulled it out and parked it, by the time I walked out there, the trunk was already open, the ac was on full blast so I am assuming that these were known issues and if I didnt notice the trunk drop as it opens I wouldnt have asked any questions. Also since the ac was on full blast, we couldnt hear the faulty motor. I even purchased the extended warranty for $5500 and the finance person told me that it starts the day of purchase so when i told him about the issues i was having, he told me to take it to Audi for diagnostics and repair. Whe I took the car to Audi to get those issues repaired less than a month after i bought it, the warranty repair was rejected stating that there is a 45 day elimination period wjere the deslership would be responsible for any issues within the first 45 days! Ben stopped responding to all my emails and texts, but when i called the office line he answered and said hed let his manager know about this and that hed give me a call back. I never heard back from him, so I started reaching out the manager myself and tried to get them to pay for the repairs which amounted to about $2600 at the time for the ac motor, and door latch replacements. The manager offered $400 at first but after multiple emails he agreed to send me a check for $1000, even though this should have all been covered by them. DO NOT BUY from this unethical dealership. Worst experience of my life!

I am a neighboring business and I have attempted 3x to do work with North Town. Unfortunately, the…read morereviews are accurate that the woman in front is awful. I tried stopping in and was told they don't accept walk-ins and that I had to make an appointment. So I made an appointment and when I came back at that time, she told me they don't service tires or have capacity for oil changes. WHY did I make an appointment then? I came in person again years later to inquire about service and again was informed TO MY FACE that they have enough customers. My jaw dropped and I told her I will never try again and walked out as she was raising her voice at me that I didn't give them a chance. Bewildering.

Highly recommend this great local auto shop. We have had multiple cars serviced here for over 20…read moreyears. They are honest, knowledgeable, kind, and so reasonable. Teresa keeps excellent records and is very communicative. Mr. Lee goes above and beyond!

I purchased a vehicle from this dealership on 2-26-26. Inquiring about the truck & setting up the…read moreappointment with the salesman was easy. The salesman, Robert, was not pushy or aggressive with a lot of unnecessary contacts between the few days in between the inquiry & the appt. Robert the salesman & Kevin the manager worked with me & my budget . The whole experience was very positive. I recommend this dealership.

STAY AWAY!!! Warning!! Brought my 2019 Jeep Cherokee…read moreOverland for an oil change and to have the ABS light sensor addressed. After an hour in waiting area (expected) service tech comes back and tells me that there is an oil leak (gasket) AND I need to replace my four wheel drive. $7985 estimated for repairs. They could have it done within a week if I leave it. Thanked him for the recommendation but I would take the vehicle back and schedule another appointment. Received car back and ABS light STILL lit up. Not even addressed. Called dealership as I was driving home to tell them the light was still on and was sent to voicemail. Never heard back Brought car to two ASE Certified mechanics who both came to same conclusion. No oil leak (drips from oil change) and four wheel drive is perfectly fine outside of recommending fluid needs to be changed. This was three years ago and engine is running perfect and have engaged the four wheel drive numerous times with zero issues. Fast forward to last month, Jeep needed suspension work (indicator light) addressed. Three mechanics all said that I needed to take it to dealership. All I could think of when each said this, don't trust Fields. Finally found a mechanic that fixed it. Happily paid him $4K as I knew he would not try to make a fast buck and was honest with me.Trust matters in any transaction not dollars. If Fields even reads this review, last four digits of my vin is 1917 to fact check my last visit and your recommendations. Beware of doing service business with this dealership.

My wife went to do 5k maintenance on 5/11/2026. 1. Service…read moreadvisor promised that maintenance would be done within 1 hr but it actually took 3 hrs. The person kept lying that "service would be done in few mins" 2. Service rep incorrectly assumed the car was from a rental agency. 3. After maintenance, the car was sent to car wash and the car got "lost" and advisor spent 1hr finding the car and finishing the wash. Was eventually told that the car in the service line never got in the queue for wash. 4. Also noticed a wrong key was handed to another customer. Absolutely chaotic management and gross service. Will complain via survey as well as Engagement Center about this place. Will NOT return after 10k maintenance

I've been here several times so I'll break this review down by department…read more Sales: I was in the market for something different and was in between a BMW or a Lexus. It's been 6 months since I purchased from here and I continue to love my new ride! Nate guided me, step by step, throughout the entire process. He listened to what I wanted and respected it. He was not pushy and didn't try to upsell me on anything. He is extremely patient, knowledgeable, and friendly. As everyone knows, purchasing a car takes some time. Nate checked in on me even while I was talking with other departments (finance, IT, etc). At one point he got me food from the food court to make sure I wasn't getting hangry, haha. I traded in my previous car and got a very fair price. It was the highest bid when compared to other places I've been to - BMW, Mercedes, Tesla, Honda, and Carmax. I highly recommend seeing Nate if you're in the market for a vehicle. No BS and no headache, he's great! Tip - if you purchase a brand new car from here you get a complimentary 6 month service check in (tire rotation and full inspection) and your first year oil change. Loaner and Service Department: When needing a loaner Carlos provided me with excellent customer service. He thoroughly explained the process of borrowing a car and also offered to show me the features of the car since I was not familiar with driving a Lexus previously. He's very friendly and kind! During my 6 month service I had Marvin as my service advisor. The process was easy and quick. I opted to grab food from their cafeteria and he found me once my car was done being serviced. Throughout my apportionment I was receiving text msgs and videos of the status of my car. I found that to be very helpful. Car buying can be challenging but Carlos and Nate really made this process easy and enjoyable for me. I'm extremely happy with my decision on joining the Lexus family!

Went in browsing for cars since the lease was up soon, found a beautiful Lyriq. Test drove the car!…read moreThank you Adam for your amazing service! Love the car!!!

I rarely leave negative reviews, but after everything my family has been through, I feel obligated…read moreto warn others. I purchased a brand-new 2025 Cadillac Escalade IQ from this dealership, and it has been an absolute nightmare from the beginning. Since November 2025, the vehicle has suffered the same high-voltage failure FOUR different times. The first time, it left my family stranded in Indiana during Thanksgiving in below-zero temperatures after the heat stopped working. Most recently, the vehicle completely shut down on the side of the road in 90+ degree weather with my young child in the car. The latest repair required replacing the entire high-voltage battery, yet Cadillac's response is for me to pick the vehicle up for a FIFTH time just to see if the problem happens again. At what point does customer safety become more important than continuing to experiment with a customer's vehicle? I've spent nearly three months without the vehicle while still making my monthly payments. I've lost confidence that this vehicle is safe or reliable, and despite four documented failures, I'm still fighting for Cadillac to do the right thing. This isn't what anyone expects when they spend well over $100,000 on a luxury vehicle. I expected exceptional customer service and a company that would stand behind its product. Instead, I've received repeated breakdowns, repeated repairs, and repeated excuses. If you're considering buying an EV from this dealership, I strongly encourage you to ask how they handle situations when a vehicle repeatedly experiences the same dangerous failure. Based on my experience, don't expect a timely resolution. I'm simply asking Cadillac to take responsibility for a vehicle that has repeatedly proven to be unsafe.

I took my car in to have my brakes and exhaust system examined. I had been experiencing some…read morestuttering with my breaking. I could hear the exhaust system was no longer performing its intended purpose. They determined that my entire exhaust system needed to be replaced as well as a good bit of work that was needed on the brakes. These two jobs were not inexpensive, but I give them enormous credit for being very fair with their pricing and extremely pleasant to work with. I'm very happy with the work that was done and the friendly, personal interaction with Mike (The owner?)

These guys are seriously the best. Let's start with experience. I've know Mike from when he was…read moreat the local gas station at the corner of Waukegan and Lake Cook (yes, Joe Booth's old Standard Station), then for years he was at the station in the center of Deerfield, now for year Mike & Mike have run what I would say is one of the most reputable places to get a car worked on. These guys will tell you what's wrong with your car, tell you what they can fix and tell you what to skip or is not in their areas of experience. Just had my wife's car worked on there and my mothers-in-law's car looked over. Save me hundreds over dealer prices and again trusted people.