Ishmael cut and installed my new marble in my kitchen a while ago and just installed a new fireplace face. It all turned out perfectly! He and his team were on time and professional. I would highly recommend them read more

I hired these guys to fabricate and install limestone and granite in kitchen, bath and laundry room. Here are the issues.....and I do hope they will reach out and correct-rectify. One the kitchen counter-Ismael came out himself and made the templates-when his guys brought the pieces I guess they were cut wrong....I do remember them calling Ismael and he must of told them to install anyway. Some had to be recut.....Ismael needs to go to church and talk to a priest! When the cabinet guy came he immediately saw the issues---and either said something to Ismael or did not-but it did not get corrected. The laundry room never got the backsplash installed......very frustrating process and I stupidly paid.....they need to correct if they want a decent review. DO NOT USE! I will amend this if they correct issues..... One tough olde bag here---not happy! Waiting to hear back! Letter sent also along with email. read more

Ismael did my countertops and I'm very happy with the work. They look just as good as the day it they were installed. Ismael and his crew are very pro and did my quote quickly. He also had worked with my stone company (IRG, go there!) before so they got it all done pretty easily. Next House, no question, I use these guys again. read more

We were referred to Ismael "The Marble Master" back in February of 2018 by "All Natural Stone." Of the two names we were given, Ismael was the most prompt to respond. We soon discovered he is truly knowledgeable and professional. We were renovating our master bathroom in San Jose and Ismael fabricated and installed our quartzite countertop and two sinks. We were extremely impressed with his work. So, when we began renovating our 2nd home in Copperopolis, we requested a bid from Ismael and two other companies closer to Copperopolis. Ismael bid was right in the middle about $750 more than the lowest bid. Considering he would be traveling close to 2 1/2 hours, we felt his bid was reasonable. We also had a tremendous amount of confidence in his work. I texted Ismael at 4:30 p.m. on May 7th asking for a bid. He responded at 6:50 the next morning saying he'd get back to me with a quote. I followed up on May 18th and by Thursday, May 21st I had the quote. On the previous job he did for us, we didn't have any written contract. We were working with a cabinet contractor for our current renovation with only text and email messages. I was regretting not having a more formal written contract with the cabinet maker, so I didn't want to proceed again without a more formal agreement. I prepared a one-page letter detailing the scope and agreement of work which included kitchen, laundry room and hallway cabinets. With Ismael, after having him complete two jobs for us, I'm confident you really don't need a contract. He's a man of his word. He did exactly what he promised, just like the first time we worked with him. He also left two large leftover pieces that we will be using for our guest and master bathroom countertops. And, two smaller pieces that we can carry with us when shopping for our backsplash and bathroom floor tile. On Friday morning, May 22nd, we spoke on the phone and I awarded him the job. He agreed to meet us on Memorial Day, Monday, May 25th to make the templates. A vacation day!!!!! That's commitment! He also said that once we come by his shop to show him how we want each countertop to be laid out on the granite that he would be ready to install in 10 days. On Friday, May 29th, Ismael spent at least an hour with us to laid out each countertop. He was very patient. Ismael continued to be responsive to text messages throughout. He is a busy man. He may not get back to you immediately, but at the times I really needed to talk to him, he called me back quickly. I have absolutely no complaints about his responsiveness. On the contrary, it's amazing how he juggles all his clients. I'm acting as my own general contractor on my renovation job. I have minimal experience and needed some hand holding along the way. Ismael was willing and qualified to provide the advice and direction I needed. As promised, he contacted us almost exactly 10 days later to set-up the installation date. Although, something came up and he had to push it out one day to Thursday, June 11th (12 days, instead of 10 which didn't bother us at all). Our cabinet contractor is currently 3 months passed his promised completion date and we are still waiting for him to finish. So, two days is absolutely nothing! My wife and I highly recommend Ismael "The Marble Master" with confidence. We will never do a natural stone countertop job without his expertise! The "Marble Master" is our go to man! read more

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Ismael does great work but his insensitive and deceptive business practices aren't worth a customer's time or stress level. The man refuses to write anything down, so my wife and I had to make multiple trips to choose bullnoses. He made me a slide in granite cutting board that he acknowledged was an experiment and a corner broke off very quickly after light use. He agreed to fix it by cutting off the end, but then failed to complete the work at the agreed upon time. "I forgot", were his words. When I made a second trip to pick it up, he left a marble cutter to tell me I owed $40 for 1 cut despite never telling me there would be a charge in 2 previous face-to-face conversations. You'd think that paying a man thousands of dollars to lay granite in 3 bathrooms, a kitchen, wet bar, and fireplace would earn just a little goodwill. Guess not. So here is your review, Ismael! read more

I agree with and had similar experience with Creative G's review. Very poor customer service and accountability. As long as going is good, everything is good - like the stock market ! It is only when there are issues, the true quality, attitude and professionalism comes to light. Interestingly and luckily seems reviews did not come across this. In my situation, the actual job was good to give credit. However, in process of installation he damaged our hardwood floors. I took pics and sent to him just in same week that job was done. There were no other crew working around that area. He bluntly denies and stops answering phone calls. I went to his shop but he is not to be found. For me seems like make money and run types when going is good. Good luck ! read more

They were hired to replace some tiles on our balcony. We were quoted one price and I nice they were finished, they wanted more money. I was very disappointed that they demanded more money, especially when one reason was because they had to cut the tile to fit, which is part of any tile job. I would not use them again. read more

We purchased some nice stone and tile and had a pretty good idea of what we wanted but Ismael's guys stepped up and pulled it all together and gave us something that truly exceeded all of our expectations. It was a real pleasure to pop in from time to time during the installation and watch their meticulous work. Special kudos to Salvador, Sergio and Antonio because they really put a lot of personal pride into their work -- and it showed! read more

The Marble and Tile Master - beautiful... even before the grout - Flooring Near Me - San Jose, California

Agree with all the other negative reviews as I experienced the same exact issues--EVERY one of them. Ismael is a scam artist and is not a man of his words--not even when agreements are in writing. It was the most frustrating experience working with him. You constantly have to chase him down and he is an outright liar. He never returned the leftover slabs I requested as others have mentioned. Instead, he keeps them for himself and resells them for a BIG profit at his shop. Outright thievery! On top of that, the workmanship is poor and he refuses to take responsibility and fix the problems. What a regret using him. He will come across as a busy man whose business is in high demand, nice and knowledgeable BUT don't trust him!!! I have a second large house to be remodeled. He will certainly not be getting repeat business from me. read more

We also hired Ismael on the referral of All Natural Stone. It was a huge job worth hundred of thousands of dollars. He was hired to custom finish almost 100 slabs, and install them in a custom high end modern home. That was in 2017/2018. Once we started installing the problems almost immediately started. We asked him to book match material and he didn't do it properly. We had to chase him to finish. Eventually he got the job done and we were satisfied. Obviously the proof in the pudding is what happens after he's finished. Well he failed miserably. Both bathrooms he has metalled slabs in the shower leaked. Both were a result of not waterproofing the channel drains properly. The first bath that leaked actually also had a leak in the membrane. He fixed it after we chased him. Then a second bath had the same issue. The water leaked under the slabs and caused them to discolor. Means the slabs need to be replaced. It was obvious the same problem existed based on the voids in the waterproofing around the drain. He blamed it on the slope of the floor. The same floor he prepared and installed the slabs on. Refused to repair it and even badmouthed us to the end client/homeowner. You make this right and we will take this down Ismael but if you don't it stays and we lodge complaints with the state liscense board and we sue. Act with integrity you were paid to do a job. It was done very poorly and you need to repair it. That's what liscensed contractors are expected to do! read more

I did a lot of research before moving ahead with the installation of granite counters & tile backsplash. We picked out the granite and tile at Uni-Tile Hayward & the crew did the rest. Led by Rudi Solas, the Marble Master crew was terrific. They arrived @ 9:15AM on a Saturday and didn't leave until 8:40PM that evening. The crew of 3 were busy & productive all day .... all geared to cutting, sealing & installing the countertops the right way. They were painstakingly careful in the cutting of the granite; matching up sections, cutting room for the Cooktop and drilling the necessary holes for D/W Air Gap & our Downdraft control. The following Monday, two other gentlemen arrived at 7:30AM to install the Tile & backsplash ... very careful and exacting to provide a nice interface with the granite countertop with our nice Tile & Mosaic selection! One came back on Tuesday to finish the job. Another came back Wednesday to install the grout. The following day one returned to seal the Tile and the Mosaic ... beautiful job. I admit I was very surprised at the commitment to the high quality of care these 5 gentlemen exhibited in doing their job ... very impressive work. It's a pleasure to walk into our kitchen each morning!! I have other projects for the Marble Master for 2014!! read more

Ismael did a good job on the kitchen counter tops. We requested a bath cabinet counter top be fabricated using a remnant from our slab, which he did not deliver. My contractor and I called his cell for 2+ weeks without response. Any issues or followup needed for your job and he's no where to be found. read more

Follow up to my 5 star review. Marble Masters did great work during construction. However, this follow-up is for the subsequent work we expected him to do. We have a very large remnant that we've tried to get for 6 months. Countless phone calls to cell and office, and at least 5 unanswered texts. He sent a guy to do a template for our bbq and then went radio silent. It's August and my last communication with him was February. At this point, we will have to send someone to pick up our slab, assuming it's still there. Buyer beware. read more

If you are looking for the best installation of your Natural Stone, Neolith or Quartz., you have found your source. Ishmael and the crew just finished our new Island of polished Neolith and we could not be happier. Their installation is far the best in the industry. They are experts in their field. . I highly recommend The Marble Masters. read more

Ismael stole my Calcutta Oro leftover slabs from our kitchen and bathroom install. I made the mistake of paying him before her returned my remnants. He told me that he had them and that he would drop them off the following week. Every honest installer will bring them back on the day of the install. I was planing on using this marble for my fireplace surround. I left him fifty messages - texts and he never returned a single call. This was my seventh remodel and I've never met a more dishonest marble fabricator than Ismael. There is a reason why he serves such a large area - he's too dishonest to have enough repeat business in a local neighborhood to survive. Avoid this slick, used-car salesman of an installer. There are plenty of hardworking, talented marble fabricators available that will not blatantly steal from you. Ismael is the master of a hit and run! read more

Ismael did our granite countertops (we are repeat customers) for our Kitchen/Wetbar/Office in our new house... he and his team are fantastic!!! Excellent work, quality is spectacular, well priced & great customer service. At the last minute we re-did our fireplace because the ktichen looked so good and he handled it like it all so quickly. I couldn't have asked for a better experience !!! I will use Marble Master again and again and again and refer him to all my friends. read more

Ishmail and his team did my kitchen and two baths with granite. They did a GREAT job and were a delight to work with. I would definitely use them again! read more

If I could give zero stars I would ! Their work is messy and dangerous! I only hired these people through a contractor who subcontracted them. They were doing our kitchen island . The problem arose when they were sanding the wood part of the island without the area around it being protected from the sawdust elements . When I told them to cover the area where they were sanding so it will not go all over the house and the furniture . They complained that they would not do this, they said it was a waste of time and that they were on a time constrain and essentially it's not part of their job.. One of the guys was even snickering in their language inside my house seemingly to mock me for asking them politely to do their job. Nevertheless the sawdust went all over our house . As far as I know sawdust is a human carcinogen . It is known to cause cancer , plus the extra clean up that needs to be done afterwards. Despite my plea to them to cover the area they were working on so as to isolate the dust just in that area. I started to put the tarp They refused to clean the sawdust and put a tarp up , and said again that it was not part of the job . After so much negotiation they were insisistent on not doing it , and decided not to finish the job and then they took their stuff and went. WTF !!!! What's happened to the world ?!!! I wouldn't hire this people again ! They also seem creepy , like their casing the joint or something . Have your cameras up people if you hire them! read more

Ishmael did my counter tops, floor tile and back splash. Every segment, from the tear out through tile sealing was expertly done, on time and on budget. Very professional and always available. read more

We are thrilled with our granite countertop from Ismael and his team. Our whole experience with The Tile and Marble Master exceeded our already-high expectations. Customer Service was attentive and well-informed, price was fair, slab was beautiful, fabrication was exact, and installation was timely and very well-done. We highly, highly recommend them and will do business with them again in a heartbeat when future projects arise. read more

Ismael is a very nice/ friendly during the meet & greet. But after that , trying to get follow up calls/updates are near to impossible. Returning calls, texts are not his strong suits. But once the work is done , his talent for fabrication is awesome. His crew is great. But his communications & commitments for follow ups are poor. Getting written quotes are poor to none. Otherwise , the kitchen counter top he measured and his staffs work to lay it down is spot on! read more

Ismael and the team at Marble Master did a flawless job, on-time, with full professionalism. Getting a perfect layout and fit for our kitchen was complex due to our selection of stone. The stone was non-uniform and we had to match up multiple pieces. However, Marble Master took the time to work with us to get it just right. The result was stunning. We also had new hardwood installed just before the counters went in and Marble Master took great care to make sure that there was no damage. We would work with Marble Master again and strongly recommend them. read more

These guys are unbelievable. I'll post a picture of just how great the granite looks ... it's not just a nice slab, it was fantastic workmanship. The granite had a lot of tricky waves and flow in it and he matched it perfectly going up from the counter up the backsplash and along the top. The attention to detail is tremendous. We also had a really tight schedule and he went above and beyond to make sure he got it done on time and really saved the day. To make matters worse it was done at a job site 4 hours away and he still personally made the trip to make sure it was done right. He had to work closely with the cabinet crew and the contractor to make it all happen and all three of them communicated and their top notch skills matched so well the overall job was a perfect hit. I would recommend Marble Master for any granite/tile/marble job out there without any hesitation along with MJS Cabinetry for every bit of wood and Tony Hodder as a contractor, you wont go wrong. Our ski condo started as a wreck and now has a gourmet kitchen nicer than our house. read more

Ismael...what can I say, you and your team are the best in the biz. From start to finish, it was a pleasure to work with you. I can't thank you enough. Quality of work, attention to details, promptness, cleanliness, and price are what you are all about. All of our friends and family love our new bathroom. The granite shower walls, the tile floor, and the vanity counter top are like no other...superb craftmanship all the way. read more

Ismael and his guys are top notch. We had him do commercial work in our business and now in our newly remodeled home. His guys are incredibly respectful, clean and careful. I feel comfortable with them in my home. Their work is gorgeous and they are incredibly accommodating. We had a timeline that needed special service and they made it happen so we could host Thanksgiving in our new home. I wholeheartedly recommend The Marble Master for tile, stone, brick, and granite needs! read more