What an overall disappointing experience. For Christmas, I bought my wife a $100 gift card, that came with a year's worth of "free" chocolate fondue, one for each month. Side note here, it's not really "free" in that you have to purchase $30 in food/drink AND it can only be used Monday-Thursday. We made reservations for Sunday afternoon lunch before we realized the chocolate couldn't be redeemed today. OK - no big deal - still looking forward to cheese and salad, as we haven't been here in over a year. First problem - we wanted 2:00 PM, but were told there were no tables. That was strange, in that, when we arrived for our 2:45 PM reservation, there were only 3 other tables filled in the entire restaurant. Maybe there's a staffing shortage, though. Because from the time we arrived until the time we left 1.5 hours later, we were left waiting for long periods of time on several occasions: - From the time we sat down until we were able to place our order, about 15 minutes. - From the time we ordered, the waitress turned the burner on, and we finally got our cheese cooked so we could eat (we were hungry!), another 25 minutes. - From the time someone else cleared our table (someone else, our waitress was nowhere to be found) to when we got the check, another 20 minutes (I jokingly asked my wife if I should call the restaurant to remind them we were still there!). So, all in all....very slow and poor service. The waitress didn't go over any specials, suggestions, etc. She DID mention that today was the apparent last day for some type of cheese fondue that had been served over the Holidays. My wife and I were really interested in that, but this wasn't even mentioned until our cheese was cooked and ready to eat. The food was just "OK", nothing special. In addition to the cheese fondue (good) and salads (good, but smaller than we remembered), we ordered the charcuterie board and were VERY disappointed. 4 crackers of some type, a sampling of mustard, a few chunks of sausage and a few bites of prosciutto, along with a couple of small pickles and some type of peppers (?) - none of which were explained. So not worth the $12. I rarely write reviews, so you know when I do, I've either been wowed by the product/service OR was so underwhelmed that I had to speak out. Unfortunately for Melting Pot of Viera, it's the latter. Even with the "free" chocolate fondue coupons, I doubt we'll be returning to this location. We'll pick another in Orlando in the future. read more

Shawn was really great. Very patience and he made the whole experience really amazing. Will definitely come again

Our server Justin was beyond amazing. Food and drinks were also great. The hostess on the other hand was kinda rude. We felt as if we were being profiled because of the way we look. If I were the manager of this location I would definitely work on training the hostesses to actually be welcoming and friendly. We almost didn't eat here after the way we felt the hostess treated us. Thankfully we pushed through the feeling of being treated like shit. Because Justin and the other servers 100% made up for lacking hostesses. read more

My friend and I come here often for their martinis. We also like the cheese fondue. Everything here is tasty and the service is great. read more

The Melting Pot - Fondue Near Me - Melbourne, Florida

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Oh, my. First, let me say that this used to be my husbands and my "spot". We came here at least once a week, sat at the bar and sometimes with one of our favorite servers, and it was heavenly. HOWEVER, when it changed owners and management, something went very wrong. All "Decorum" is long gone. And we are not people who require upscale- tiny "dive" restaurant are some of our favorites. But the service at the bar for dinner tonight was absolutely incompetent, and that is being very positive. There was only one other couple at the entire inside and outside bar. When our bartender delivered our salads, she apologized for not delivering us "rolled silverware" because they hadn't had time to roll it, and handed us forks. We did not receive rolled napkin/silverware/skewers EVER, and only were handed skewers 4 minutes AFTER our raw meat/fish was delivered. We used tiny bar napkins as our lap napkins all night. When we asked if they still had kettle chips, we were answered with a yes, and then delivered tortilla chips. Our bartender would disappear for at least 10 minutes at a time, we were there for at least 2 hours and saw her for a total of 20 minutes if that. She was "training" a young man, who quite frankly I felt sorry for, because she shouldn't have been training anyone. The food was tasty, but there is no longer any quality control- we receive portions of steak/fish/pork from tiny to huge. The Caesar salad was mediocre with wilted romaine, and sweet pine nuts rather than the menu described parmesean crusted pine nuts. We didn't receive any better service than we would have at McDonalds, which is incredibly sad for me to say, as this was always a favorite place of ours. What a shame. read more

We had a great experience at The Melting Pot! The Alpine Swiss cheese fondue is amazing and we recommend the teriyaki beef and the duck along with the Coq au Vin for the main course. Tristan was a great server, very friendly, attentive, fun and professional. We would definitely eat here again. read more

Well we didn't think that it would be so "reserved " on Valentine's Day. We figured we could get in and wait... our fault for not calling but the staff.... not welcoming or friendly what so ever. If guest don't know that don't make them feel stupid and weirdly stare at us like we should have known. Maybe it's the way we look or dressed I have no idea but just not friendly or inviting. We nicely said okay we'll sit at the bar. No one helped us for a bit. We had to ask for menus after a solid 10-15 mins. again fine, I'm a server I get it maybe they were confused why we were sitting at the bar and maybe not just asking for menus ?? Maybe it's because we're 24 and 25 and look 18.... but literally no one tried to help us right away when they were all standing there. No one asked what we wanted. We had to say excuse me can I get this for the menu and both drinks and the check. They didn't ask how we are or if we wanted more.... just because we look young and are girls doesn't mean we won't treat the servers right... as a server it was extremely Poor service. We even tried to engage in convo with them to crack a dang smile.... nothing. Not a fan. We were so excited to come here and it's our fault to be let down by the already reserved everything but if we're spending money at the bar act like we exist. read more

The Melting Pot - Fondue Near Me - Melbourne, Florida

We've been to a few locations within Florida, so we figured we'd try this location. We made a reservation online, which was immediately changed via e-mail, not once but twice after we changed it back. The timing difference was 30 minutes. The problem was it made our reservation almost too late for us to eat, but we kept it anyway. Upon early arrival, we waited a little bit for a hostess. We told her we were slightly early for our reservation. She proceeded to tell us the same, as if we didn't already know? We were asked to wait. While waiting, I used the restroom and noticed they were mildly busy, but noticed they had a few tables open. When I came back to wait we still proceeded to wait at least five more minutes. Once seated at our table we were probably greeted by a server Kate. She appeared to be a seasoned waitress with a great attitude. We put in our orders all upfront since we had ordered a special where you put in all orders at once. For cheese we opted for the classic alpine. This is one of our favorites because it has white wine garlic and nutmeg with the cheese. We also had the coq au vin for our cooking style. We hadn't had this cooking style before, but we did enjoy how garlicky it was with the burgundy wine, mushrooms, and scallions. Lastly, we opted for the pure chocolate fondue and chose the dark chocolate. For some reason we felt that the quantity of the food was less than prior visits, we weren't sure if this was due to supply chain issues or if it was more of a price point for the restaurant itself. All in all, we had a great experience and enjoyed the options that we chose. We look forward to returning to try some thing different next time. read more

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Shawn was perfect and the service was great! Make sure he gets a raise!!!!! And Madison is great too

Our waitress Megan was the absolute best. Exceptional service while training a new worker. The managers are friendly and make sure you are having a great meal. The food is always amazing (if you cook it right :) ). If you are looking for a great experience and top-notch service, you should come here either by yourself or others. read more

The Melting Pot - Special dessert just because - Fondue Near Me - Melbourne, Florida

Triston was the best! Thank you Triston for a great job!! If it wasn't for him we would have ended up somewhere else.

Kayla was absolutely an amazing server!! She was so attentive and kind during our meal as well as making such delicious recommendations! She recommended a shaken chocolate milk drink to me to try and although they were out of ice cream, I am excited to try it next time I come here! She also recommended the banana foster chocolate which was amazing and she brought so many extra bananas when I asked for it! Overall, Kayla was amazing the two times we have had her as a server and help make this meal so yummy and memorable. Thank you!!!! read more

Amazing experience and food was delicious!! Will definitely be back! We did the 4 course meal with spinach and artichoke cheese fondue to start, salads next, main entree we did ahi tuna, filet, shrimp and chicken we cooked it ourselves which was super cool and yummy! Then s'mores chocolate fondue for dessert! Our server Chris was very knowledgeable on the menu as this was our first time and made great recommendations!!Great dinner!! read more

The Melting Pot - Fondue Near Me - Melbourne, Florida

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Sitting here for over one hour for service AFTER speaking to a leader. Blatant neglect for customer service. I have been in the restaurant business for a long time and would never ever treat customers this way. Shame on the managers for training staff to be so neglectful ! Never again . read more

I thoroughly enjoyed the environment/atmosphere, the exquisite service, and uniqueness of this meal. They had a separate 4 course vegan menu (The hostess didn't know about it, but thankfully the manager stepped in) and the food was fresh and delicious! As a vegan, it actually meant a lot to see all the ingredients go into the melting pot. The only negative side is that it's highly overpriced. I mean it's not like I don't have the money, but it's the price of a restaurant I would expect to spend in Seattle or Paris...not in Melbourne. Because of the prize, I would definitely save it for a special occasion where you've got at least $100 to blow on food. If it wasn't for the price, it would be five stars for sure!!! read more

We loved our bartenders Tess and Chanel they were on task and extremely attentive. The front of house house manager Savannah also stopped by and made sure we were having fun. We had a great bar experience. read more

Be prepared for an adventure - this dining experience is unique. As well as potentially time consuming and expensive. At this particular restaurant the indoor lighting was very dark and inconsistent, so I would highly recommend the outdoor patio. But the servers were amazing and the food was top notch! read more

I went here with a Living Social voucher and it was well worth the experience. This is the second MP that I've gone to and my only real complaint is that this one seems less intimate and cozy than the one I previously went to in Tacoma, WA. The server was awesome and provided recommendations and was very friendly and chatty despite how busy the place was. The food. What can you say about the food really? It all comes down to the cuts of meat - good, btw, your selections (many) and your own cooking which can really vary the experience. Overall, the location is good and the place is nice enough to forget that you're in a shopping mall while you're there. It can be pricey if you're not familiar with the chain and you can spend a few hrs here easily so plan for both. read more

I have thoroughly enjoyed dozens of experiences at many Melting Pot locations across at least 4 states, and as one would expect from fondue no experience is ever exactly alike but they are usually very consistent with atmosphere, service, and delectable cuisine. But this one really stood out in a BAD way in all those areas! We were running late for our reservation and wanted to call the restaurant to let them know, but we arrived before anyone would answer the phone - greeted by a host who offered shrugs and no apology or explanation for the 15 minutes it rang off the hook. While putting in our drink order we were informed that they were not only out of kid drink cups but also all kid beverages as well as some choice sodas for us grown ups. Only some of our food selections arrived with the first course, and the mushrooms for the entree course were served "fresh from the box" with (and I'm not exaggerating) quite the helping of dirt ("this is how we normally serve them and they rinse off in your broth"). WHAT?!? The waitress was happy to wash them upon request and brought them promptly back. However, as she would only visit the table or be visible every 20-30 minutes, we could not inform her that we noticed when we started cooking that our broth was missing ingredients (at the very least our "coq au vin" was completely missing the "au vin" - wine) so all the food tasted funny after being cooked. There's a few other knit picky details we'd normally overlook if they were the only oddities of the night - including wrong charges on the bill - but on the whole, this experience was the epitome of an epic failure! We won't be returning to this location. read more

Worst service ever at The Melting Pot. It took over 40 minutes to get our drinks and take our order. When we complained to the manager he told us they had a lot of reservations tonight and blew it off as normal. No apologies and no comps. VEGANS!!! Don't come to this location. They offer vegan cheese but no knowledge about what items were vegan or not. After being here over two hours we cancelled our chocolate and went somewhere else. Side note, no soap or paper towels in ladies room. Update: the manager from that night called and left a message. Only making things worse. Won't call back. Won't be back. read more

Still sitting here right now, waiting for dessert course. We're going to skip dessert. Worst service I've ever had in this place, and we've eaten here many times. Don't get Max unless you've got 3+ hours for dinner. I will NEVER come back to this place. Nothing screams we hate you as a customer quite like being ignored by your server. For the money my family of four has to pay to eat here, I expect MUCH better. Horrible! You know how when you go to a really nice, expensive restaurant that you'll have the manager come by your table to ask how things are going? We never saw that person once. Not at our tables or neighboring tables. Other than that, the food we did get and cooked for ourselves was good. First two courses came on time; took 45 minutes for the main course to arrive. The broth nearly evaporated by the time the meats arrived. My wife and son are still in there trying to pay the bill while the daughter and I wait in the car. Like I said, we surrendered for dessert. Just can't wait another hour. read more

Tristan at the Melbourne Melting Pot is a very professional and courteous waiter. I recommend you experience his service.

this place is absolutely amazing, 100% recommend and the service is outstanding!!! we had nick as our server and he couldn't have been any more helpful and kind throughout our wonderful delicious experience!!! read more

I enjoy this place a lot. My husband I have Been going every year for anniversaries and birthdays for 10 years. This past Valentine's Day though was the first time I ever really had any kind of issues. Tried calling for 4 days to make reservations, but not one time did anyone answer the phone. Ended up waiting till after Valentine's Day to go. Was finally able to make a reservation online, but I called 6 different times before hand. No one answered the phone. When we finally got there, we waited almost 10 minutes before anyone came to the front and said anything to us to seat us. We aren't exactly the closest either. We drive an hour to get there. Might have to go down south next time instead. Sad because we have gone to this location for years. read more

Our meal was incredible as always, and our server Savannah was super friendly, accommodating, and thoughtful.

We wanted to do a "special" celebration of the end of summer, so we headed to Viera and landed at the Melting Pot. Little did we realize how wonderful our experience would be! We started at the bar with drinks made by Kyle, who later created his own version of a drink that was the best! Our server, Cyrena, was such a big part of the success as well - informative, kind, funny, and very quick to respond to any questions or needs. We weren't able to eat two full entrees, so we WILL return for trying other items. The Wisconsin Trio cheese fondue was superior - we would have eaten two bowls if we could. The meat fondue was very tasty - and the sauces were varied but so good! We highly recommend this restaurant, and if you can get served by Cyrena and have a drink made by Kyle - you'll know they are the best! read more

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My husband & I celebrated our 44th wedding anniversary last evening. Kayla was our server, and we are SO happy she was the one taking care of us! From the moment we sat down, and found a "Happy Anniversary" card & the chocolate-dipped strawberries (which we pre-ordered) waiting for us, the 3+ hour experience couldn't have been better! Kayla made us feel so welcome & special, and even made up a "Happy Anniversary"-decorated plate at dessert time. The food was delicious, and we never felt rushed. We left feeling like we had absolutely chosen the right restaurant for our anniversary celebration. We will be back, and will definitely ask for Kayla as our server. Thank you, Kayla, and The Melting Pot, for an unforgettable experience! read more

I have always enjoyed coming here and always will. It was me and my boyfriends 2 year anniversary and we had Taylor as our waitress... to say she was amazing would be an understatement! ASK FOR TAYLOR IF YOU COME HERE!!!! Both my boyfriend and I also coming from the food industry, she by far gave the most amazing customer service I've ever had. She was so thorough on explaining all the courses we ate, and never left our cups empty. I will ask for her in hopes she's there next time I'm there! Thank you Taylor for an amazing dining experience and contributing to an amazing anniversary for us read more

This was always our go to for family celebrations. Today we made reservations and when we ordered our food, we were shocked at how many items they were out of! No apples, no potatoes, very limited vegetables. I ordered the vegetarian plate and was brought basically a mound of bell peppers. This place is going to be out Of business if the manager doesn't get her act together!! They blame covid yet no masks and seriously? They easily could have run to the store for staple ingredients... god knows they charge enough!! AWFUL.. absolutely unacceptable read more

A month has gone by and not even an "I'm sorry for your experience " reply. Avoid this place , poor management, service and food.

My wife and I decided to celebrate Valentine's Day early on Friday February 4th. Weather was nice so we opted to dine on the patio. Our server, Travis, was very personable and did an outstanding job on service. While we've had mixed experiences in the past regarding service, Travis was on point throughout our visit. Food was good and plentiful as usual. We ordered the bigger night out with the lobster tail add on. But it was the service that made our experience. Look forward to our next visit and hopefully Travis will be out server again or the service measures up to what he provided. read more

I had left a very dissatisfied review last week and I first and foremost would like to apologize to the staff. Jason, the owner of The Melting Pot located in town center addressed my concerns via a phone call. I myself would find it hard to talk to someone that had sent such a negative view, but Jason handled everything well and talked to me like a professional, acknowledging my issues and discussing solutions. Now on to the important part the food! Today's experience reminded me of why Melting Pot had always been and will continue to be my go to spot for a special meal. We decided on the complete experience for two, I got the steak lovers and my wife created her own. We got the spinach and artichoke dip, it was prepared perfectly at our table side by our server, the cheese was delicious and creamy. The California salad followed and did not disappoint, especially with the addition of Melting Pots garlic and wine seasoning! We got the bourguignonne cooking style for the meat and the pecan bourbon for the chocolate. Everything we ate was delicious and well prepared, what you should expect from melting pot especially this location! read more

Anthony and Jay were amazing tonight and the other night we were here... they have a great personality and they are great bartenders. you guys are lucky to have them and thank you for there incredibly service to viera. they are a great team ! we will be back to see then both ! read more

Seems the melting pot has really lost its special feeling. The food is smaller portions. The prices are higher. The quality of meat is sub par and nothing really had flavor. I won't be returning. read more

WORST restaurant I have EVER eaten at. We waited an hour to get water and a drink and were never asked if we wanted a second during a meal that took four hours. We asked two waiters for sauce to go with our meal that was supposed to be included. We are still waiting. After passing comments to the corporate office over multiple issues with a costly dinner, the manager offered to send a gift certificate to try the dinner again. That was in February. We are still waiting. DO NOT waste your money here. You can go to McDonalds 100 times and have a better experience than you can here. They just don't seem to value the customer. read more

As is always the case with The Melting Pot, the food was absolutely delicious! The 4 course meal left nothing to be desired. The candy bar chocolate fondue was amazing!! I highly recommend it. Out waitress was fun to engage with and did a great job! The only downside was that the restaurant was crazy busy. My husband and I had reservations for 5:15 on Saturday. It took us about a half hour to be seated, which is unfortunate. There were many people who had to wait longer than we did. Because it was so busy, service was slower (not that we minded because the ambiance was lovely). If you want to go to this restaurant, I recommend going at off hours if you can, and DEFINITELY have reservations. I witnessed a group of friends getting told that the soonest they could be seated was 5 hours after they arrived (it was a group of 4 friends). With all this said, keep in mind that this was the weekend after Valentine's Day, so it could have been more busy than usual. All in all, a FANTASTIC place for dinner - as long as you have reservations and can actually be seated! read more

We wanted to like this place. We have been to a Melting Pot in another part of the country so we expected the high prices and thought this would be a fun experience. The service was not great and the food just okay. We had the 4 course dinner and think we would have just the cheese course and dessert next time, if we go back. We also felt things were not terribly clean. read more

Let me start off by saying I love fondue my wife and I have been having it for the past 20+ years, all my friends joke around about me about paying $100-$200 for melted cheese. Lol but I love cheese, and I love fondue. We went to the melting pot about two weeks ago on a Saturday from lunch we were told it was a 20 minute wait, so I'm figuring that's not that big of a deal for the melting pot I've waited longer. One other lady was sitting there waiting and her friend showed up and went in within five minutes of us probably had a reservation no big deal. Then another group of four came in and they were sat down immediately maybe they had a reservation I don't know it was just my wife and I for lunch. So 20 minutes later they finally say our tables ready then they ask us if we want to sit inside or outside, which so I guess they should've asked that first. Because when we said we want to sit outside we got out there and there was not one person at a table out there so I waited 20 minutes I don't know. The waiter was very polite and attentive to our needs, though he could not service alcohol because he was under 21 when the bartender came out she said I do not have a chilled bottle of the wine you ordered I'm like OK. So that was our day then. We went there the day of the trick-or-treat at the avenues it was extremely busy outside and it was somewhat busy inside we only waited 10 minutes for a table which wasn't bad but once we sat down we waited almost 15 minutes before our server just showed up at three waters. Then he took our order and he was the most driest dullest person I have ever encountered in my life. After we got our drinks and our salads we didn't see him for at least 20 minutes never checked our salads nothing, I don't know if cheese came he was very dry again he was not personal or nothing my daughter felt very uncomfortable and she's only 11 years old. After we had our cheese he never showed up within an hour to check on our drinks or ask if you wanted any more bread so I'm like here we go. Then when our dessert chocolate fondue came same thing we ate it no ask of any drinks for REFILLS. Didn't ask if you want favorites or nothing never came to our table. When he finally came to the table he just brought the bill and that was it didn't ask if you wanted any other favorites or nothing my wife said you're a little premature on the bill and she wanted a dessert cocktail. 25 minutes later the cocktail came. This was the slowest person on the planet I wish I had his name so you guys could talk to him and to have them step up his customer service. I guess it's my fault I should've read the reviews on yelp about how crummy the services there. The food was fine but how hard is it to make melted cheese,? My wife does at home. The sad thing is my daughter loves melting pot, I don't know if I wanna give you another $150-$200 again melting pot. read more

Although I love the Melting Pot, this one in particular wasn't my favorite. The wait staff was nice, it was clean but they were under staffed & we literally waiting over 30 minutes for refills. The cheese was ok, the bread was a little stale, the meats was not good at all, we couldn't even eat it & we never received our salad. The chocolate fondue was the best part. read more

The Melting Pot - Fondue Near Me - Melbourne, Florida

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Had a wonderful experience at the melting pot! Our waitress Ashley was so kind and helpful! Must request her when you come for your next visit. 10/10 ! read more