The best place in the Bay Area for Ducati specific parts.

Ron is great! I bought a motorcycle a few months back and then came back to get a new helmet. Ron measured my abnormally shaped dome and suggested the size he thought would suit me best. I tried it on and sure enough, he was sooooo right! I suggest you deal with him for any of your motorcycle accessory needs. read more

I came in looking to get some gear, primarily a helmet. I was immediately helped by Dan. He explained the technical details of proper fitment and suggested a few models suited for my bigass noggin. He also explained the advantages and disadvantages of each helmet in regards to safety and materials. Dan the man was top notch. read more

After many phone calls and apologies, they have offered me compensation for discrepancy. It is not quite what I had hoped for but I believe they had done all they can which is the best I can ask for. I will continue to shop here. read more

These guys will make you feel special. Superb customer service!

Its great to have a local dealership that cares. They are always willing to go out of their way to help. If they dont have it they will order it in and not charge for shipping. and a great selection of bikes and knowledgeable staff. read more

My review is only about the service department which I thought was decent relative to the shop in SF.

I needed a 600 mile service for my 2017 Honda CB500F and showed up in their shop at 3:30 pm on a Saturday and they took me in. Everyone was really friendly and helpful, especially the mechanic, Aaron(not sure if I spelled that right). I had a friendly chat with Aaron and discovered he really knows his Honda history. It was awesome to have someone so knowledgeable, friendly and passionate for Honda's to be working on mine. A great experience! read more

One of the easier dealers to work with. Tommy was a great salesperson. He wasn't pushy and respected your space. He was there when you need him and advocated for the customer. The negotiation process was straightforward and quick. Jose, the manager, and John were friendly and helpful for the pickup. They went went above and beyond and stuck around past closing to go over the bike with me. They would've got 5/5 stars except for the closing process which was fumbled. We had to go back and re-sign some paperwork. Just an annoyance to have to make another hour trip. I'd still recommend them but just make sure the financing part is verified and completed before leaving with the bike. read more

Ron Maxie is the best customer service. Im a female customer and don't have any idea about the products. He is very patient to me. He help me, assist me and very friendly. Highly recommend. Thumbs up for his service. read more

One of the friendly and knowledgeable parts guys contacted me after my last review and was very frank about what happened in the service department. It took a month for an $8 seal to be replaced because they had a guy quit and some of their service department staff come across as hostile. I had some new work to be done on another motorcycle and I was debating taking it to another shop because of my previous experience. I told Dan from parts about it and he assured me he'd make sure it would be done properly if I brought it in again. A new fresh out of school service department employee Tad (I think) was handling managing the repair process so I was a bit worried. However, he stayed on top of it the entire time and called me any time there were updates. I was extremely satisfied with the service and the friendliness of Tad/Dan. I've updated my rating from 2/5 to 4/5 read more

Marc at the front desk is excellent. He understands how to make a customer happy.

I initially had some bad impressions of the service here. The manager I spoke with later appologized and explained they had made some changes. After going back here to get some warranteed work done, I saw their new service facility in the back, and I left feeling like they had in fact really improved. Good service, they went the extra mile to make a simple adjustment to my clutch when they did the warranteed work. I'll go back for service. read more

Currently on a cross country road trip on my '15 Multistrada. Did some enduro riding in Oregon over the weekend and I needed some chain work done. Called them up Monday morning to see if I could get in while I was passing through SF and they were very polite and professional. They seemed very busy but Mike called me back as promised and was able to fit me in. Jason actually adjusted my chain the right way (which is very difficult on the 15 MTS). He also noticed I was running a little low on oil and threw in a bit free and gave me the rest of the bottle just in case I needed it down the road. This was really fantastic service! For the waiters, there is free WiFi inside and a nice seating area with couches, drinks, water, etc. read more

I've been looking for generators for my RV so I stopped into The Motor Cafe. While looking the Parts Manager (Dan) came over and gave me a hand. I said I was ready to purchase so he took me over to a sales person (trying to be PC)....Guess what? Another Dan....Wholly crap! MY name is Dan as well. These guys are awesome!!!!! No pressure, just plain ole HELPFUL! This is the way I like to do business. Friendly, Simple, Hassle Free and with a Smile! Congratulations to the 2 Dan's at The Motor Cafe! Great Job! Sorry guys I ride a Harley and I paid with my Harley Credit Card! Boom! read more

The 1 star rating is for the service department. These guys are the rudest bunch of a-holes I have encountered. I called for an appointment. They said they have another call and will call back. Nothing for a day. I call again. They put me on hold for 20 minutes. Then asked me what the reason was for the appointment. I explained and asked for an estimate. Nope. "It'll take as long as it takes. If you don't like it, take your bike somewhere else." I took my bike to Peninsula Motorsports in San Carlos and got a quote and great service. Save your money and give it to the garages that show respect to their customers. This shop is garbage. read more

I went in looking for a scrambler. I was told a "test ride is not happening" unless i have two years of riding experience. Many of the other places i went to had guided test rides and way better customer service. read more

These guys run a very clean shop which really shows they care about their customers and employees. I used to work at another shop on Camden and I can tell you that they treat their customers and employees like garbage. It's a simple process, just go to mentioned location on Camden (or El Camino) and ask them what their best price would be, then see Jose to see if he can at least match it. Honestly, even if you pay a few extra bucks, at least you know that your money is going to a shop that at least isn't treating people like trash. read more

I highly recommend Honda Peninsula Ducati. They are always friendly and provides excellent quality of service. I have had my bike (2004 Honda Interceptor) serviced by these guys for several smaller maintenance jobs (special exhaust install, tire changes, auxiliary electrical systems installs etc) and came away a happy customer. They carefully explain options and their recommendations come across as objective and unbiased. read more

Good guys, glad I stopped by here. Greg was great in helping me out with the bikes, Ron was awesome with the gear. Solid service, selection, experience - def worth a look if you're in South Bay. read more

I have a family and 4 kids that have raced since they could balance on two wheels. With over 50 KTM motorcycle purchases from dealers throughout the state and across the country... I can say with certainty that the sales, parts and service department at The Motor Cafe is outstanding!! The majority of the bikes have been bought from The Motor Cafe since they became a KTM dealer many years ago and from the dirt bikes to the street bikes I own today, they are on it!! read more

I bought my Ducati Scrambler Icon here a little over two years ago. Best money I've ever spent. The guys here take great care of my bike. Considering how much I ride this bike and have to service it, they always are doing there best to get the job done correctly. read more

My first experience with The Motor Cafe was not a pleasurable experience, due to a salesperson who scheduled a test ride with me then completely ignored me when I showed up, that sales associate from what I can tell is no longer there. I decide to give the motor cafe another shot at a bike because they had a model i was interested in. Enter Jose, Jose was a great person to talk to, he was knowledgeable about the bike, took me on a test ride, was frank and honest about the bike, did not pressure me at all into a sale, was patient with me and all my annoying questions. When the time was right for me to purchase he had everything ready for me to go. This was one of the smoothest auto purchases I have ever experienced, no waiting in the back with sales person and manager making you sweat over prices, the finance manager was super friendly and helpful. If I ever decide on a second bike (wishful thinking) I will come back and see Jose. read more

If you are looking to buy a Honda or Ducati I highly recommend this dealer. My sales person Jose Ramos was great to deal with and communicated every bit of the way. When he realised I drove to the shop alone he offered to deliver the new bike to my home. They where very flexible with the price and even let me take a helmet home on credit since I didnt want to charge it and I had no helmet at the time. I had noticed that the rear turn signal was crooked like someone had hit it and they gave me zero grief about replacing it under warranty. They called me a few days later to let me know the part had arrived and offered to do the replacement seperately or during my first service. Very organized and felxible! If the service dept is as good as the sales I'll be taking my bike there for service as long as I own it. read more

I went in just to look at bikes with my friend and they were really nice. I'm a young guy so the sales rep probably knew I wasn't going to buy anything yet he was very nice and let me sit on a few bikes that I was interested in. Answered all my questions and made sure I was good before I left. read more

Started out when I was looking for a bolt-and-bushing component for attaching my pipe to the swingarm. I called them and while it was 10 minutes before they closed when I told them that I lived almost an hour north and was only down visiting a friend they kept the shop open past closing so I could stop in and pick up the component if they had it. Turns out they didn't but they ordered it for me. I had picked up a used 02 monster off craigslist a few weeks prior and while everything seemed ok I had negotiated the price down below blue book so was worried that it might not have been so much my stellar negotiation skills but that there was something wrong with the bike I didn't know about. The bike had a lil over 23k on it so when they called me and told me the part was in I decided to see if I could get an appointment to get my 24k done when I came in. They were very good about setting up the appt. Now, for those that don't know the 24k is essentially a full day service work and it has to sit overnight for the valves to be cool before work can be done. I dropped it off on a Friday and they had it back to me by close on Sat exactly as promised and over $100 under estimate even with being shorthanded on Sat. Actually quite the opposite experience than I've had at other shops, they listed off a couple of things I should consider getting done at some point (some I knew of some I didn't) but nothing was a gouge. They didn't even try pulling the classic brake pads gimmick. They only changed my rear pads and they were the only ones that needed it. +1 All the other stuff they do there but told me that there was only one item on the list that was something I should focus on getting taken care of sooner than later (and I knew about it). Even had a small oil leak (which I also knew about) but they were honest about the fact that it wasn't serious and they just wanted to let me know it was there in case I didn't and wanted to get it looked at. Even had the mechanic that worked on my bike stop by on his way out and chat for a bit about Ducs and our fav rides in the area. It's always hit and miss with service, but at least I know that here my first experience with scheduling and with the particular mechanic I got was a good one and I'm willing to go back for whatever else I might need that I can't/don't want to do myself... read more

I've had a great experience dealing with Jose at Motor Cafe, who is a professional, polite and a true gentleman at that. I purchased two exotic machines from Motor Cafe at the same time and even though the deal was involving many back and forth phone and email communications from both sides, Jose made sure that the deal went smooth and things were in proper order. He even facilitated the delivery of those bikes quickly and took great care while doing it so to make sure that I would receive them in the same condition as when sitting on the showroom floor! All in all, I do recommend this shop and definitely Jose to be specific. He will have my business again. read more

Great service experience. Even though I had bought my Ducati 1098 from a private party in 2008, they have always treated me like a VIP. I went in for the bike's 7,500 mile service recently and was very impressed. I was helped by John at the service counter to check my bike in. Peter the service manager also spoke with me during my visit. They called to keep me informed during the service and when I picked the bike up it was cleaner than it was when I left it. Excellent and knowledgeable team!!! Peter really took his time with me when I had a warranty issue question. read more

Mike,John and Marc were the best,they diagnosed my generator problem the day after I dropped it off,I would recommend them to two friends

I'm a first-time motorcycle buyer...I had very little knowledge and experience with motorcycles and had an open mind when I went to them. They close at 6.00PM and I entered their place at 5.55PM BUT, they were happy to help. Greg was the person we met and he was very patient with us. He carefully listened to my concerns and gave us our options. I had been to two other places before going to them and I was not given as many inputs that Greg gave me regarding the factors I should be considering when buying/riding the motorcycle. We decided on getting a bike from them and we got started with the paperwork right away without any delay. I wasn't prepared to ride the bike back home and Greg was kind enough to offer us to ride it to our place (I say kind enough because it was almost 8.00PM then) I would definitely recommend this place and definitely ask for Greg! read more

Today I had a fairly confusing order and a new guy named JR helped me out. Every step of the process was super simple and I just appreciate the time taken to go through and double check that all the information was correct. On top of that he was able to find a matching part at a slightly better price without me even having to ask. Props to you JR for your awesome customer service. read more

I haven't had my bike serviced there yet but I have bought parts there multiple times and have found the service to be helpful and on the mark. I go out of my way to support bay area businesses like this rather than save a few bucks and order over the Internet. It's worth it to keep good places like this open. I typically buy used, but if I were to buy a new ride I'd definitely consider getting it here. read more

Bought a Ducati Hyperstrada from them, and the sales experience was flawless and the sales team was very welcoming - Jose and Greg did an amazing job. The bike was all setup and taken care of, the paperwork easy, and nice discounts were given on accessories. The Motor Cafe's parts department has done an amazing job over the years too - I buy a bunch of apparel and parts from them for my dirt bike and they go the extra mile on getting the parts just right. 11/10, shout out to Ron. I'll add a comment later on how the service went down, as I have yet to have to service my new Ducati there. Given the sales and parts experience, I am very optimistic. read more

The sales guys suck!! I wish I could give 0 stars. Coz these guys don't deserve any. I had to purchase $1100 worth equipment just to get a test ride. Are you f**king kidding me? But the real trouble began after the test ride. I had to call a million times just to get their time to get the paperwork done. I was working with a guy X and every time I called, some Y or Z answered the phone and made lame excuses about how X was busy and constantly missed to pass my messages to X. I didn't get to speak to X until I got him randomly after calling 30 times. These guys just want to make money. They are not concerned about your consumer needs at all. No other dealership made me go through the shit that these guys did. Trust me. If it is your first motorcycle, you are asking for trouble if you walk into this place. I'm never setting foot in this dealership again. read more

I bought my Ducati from Motor Cafe, and had factory recall work and the 15K service done here, promptly and competently, so I felt good about bring it here for the 30K service. Never again. When I picked up my bike, I noticed my rear brake fluid reservoir was empty. Also, they told me my chain was adjusted too tight, and they had adjusted it properly. That seemed odd because I stay on top of my chain tension, and I thought that my chain was slightly loose. The next day, I knelt down to study how the professionals had adjusted my chain, and immediately noticed that my rear brake caliper bolts were not seated. They were backed out about 1/4" -- the threads were barely engaged! I was lucky they did not fall out on the highway. Had I not been curious about my chain, they surely would have. And the chain tension, which should be between 35-37 mm, was at 49 mm. Way, way too loose. I told the shop about these problems, and they assured me that it was not possible because all work is checked by a second mechanic. Their assurance did not make me feel any better. I asked how I could have confidence that my valves were adjusted correctly. Again, I was assured that my valves were correctly adjusted because all work is double checked. I repeated the issues several more times until they stopped protesting, and then told them I wanted a full safety check at their cost. No problem, they would be glad to! I figured that was as much as I would get from them, as they would not agree to opening up the engine again to check the valves and head bolt torque, and did I want my bike in the shop for several more days. When I picked up my bike the second time, they told me that everything checked out, and they had adjusted my chain tension for me. Yes, the chain once again was way, way too loose. I explained to them how to properly tension with the chain tension jig in the bike's toolkit, and according to the factory workshop manual. They explained that they measured the chain tension from a different reference point, although they they would take care of it right away, even though it was after closing, according to what I wanted. As their tech was adjusting my chain, the service manager told me that the measurement would differ now that we were inside the garage, as the measurement I made outside was on unlevel ground (true, as the measurement is made with the bike on its side stand), and that it still wouldn't be correct when done on the shop floor because the floor slopes slightly (also true, but it's pretty close to level, so it's probably close enough), and that if the bike were on a lift (all occupied, unfortunately) that because their lifts are level the measurement would probably be within factory spec (hold on -- did he just try to convince me that the measurement reference point is irrelevant?) The service manager and I watched as their tech gave his torque wrench a sharp jerk to tighten my rear hub bolts. Not the right way to use a torque wrench, guys. Summary I bought my bike from these guys, Jose specifically. I highly recommend Jose, and their parts people are pretty good. I found everyone at Motor Cafe well intentioned and glad to help. But the Service Department are overly confident in their practices, and their shop practices do not work. Dangerous. Avoid. 2015-Nov-25 update: I went to a different shop for the 45K service. They told me the old spark plugs had not been tightened properly, they were only hand tight. They showed me the old plugs: the crush rings were not crushed. Also, some internal rubber cushion pieces were missing which could only have been lost during servicing. read more

I purchased my 2014 Panigale 899 from the Motor Cafe in 2014 and an extended warranty shortly thereafter. I ride the heck out of this bike and always get it serviced at The Motor Cafe. At just over 13K miles the bike started overheating occasionally and the check engine light would come on consistently after 15 minutes of riding. I felt pretty confident that I was covered because even though the factory warranty had expired I did have the extended warranty. Turns out that these items aren't covered by the extended warranty. Well, Ed (their new service manager) didn't let that get in the way of working with Ducati and getting both items covered under Ducati goodwill and the Ducati emissions warranty. I am absolutely delighted with Ed, The Motor Cafe, and Ducati. Ed didn't have to go to bat for me, but he did it while keeping me informed every step of the way. I can't say enough good things about Ed and The Motor Cafe. Oh and Ed has a sweet Ducati Monster and loves talking about riding. Great experience. read more

I had a very interesting experience at the motor cafe. I bought a Ducati at a decent price, it wasn't too expensive and it wasn't the best deal either. I was in the market for a second Bike which was Kawasaki ZX10R, the price posted on the Bike was $9,999 plus taxes and fees. After negotiating for a whole day with Jose, which is by the way is a great and helpful guy, the deal fell thru.Went back couple of days later to take the deal at the mutually agreed price, their response was the Bike price was marked by error and its now $11,500 plus taxes and Fees. I have heard that they do practice this trick a lot about misleading prices on bike to drag your feet into the door. Not to mention that my first encounter with the owner wasn't pleasant, the guy is a JERK and he thinks he is all that. Word of advise bud, if you want to stay alive in today's business world, you need to loosen up and provide better customer service because you are not the only one in the market. Anyways, I went down the street to Grand Prix Motor sports and bought 2 brand new bikes at a much better deal and crazy low financing. read more

I bought my bike from them. Recently i needed duplicate keys. They refused to help. Wouldn't even help me get blanks. I was left to fend for myself. read more

nice place ive done business with this place for over 20 years never had a big issue here i will alwaya do business here read more

Summary: Technically incompetent, overpriced, doesn't do work on schedule. I took my 02 monster in to Motor Cafe for a leaky gasket, worn brake pads, and a few other minor issues. I was told that it would take about a week to repair. A week later, they had not even started on it, and told me it would take another week. This continued week after week, and over five weeks passed before I finally got my bike back, and only after repeated calls from me. When I picked it up, I spoke to a manager, Ron Maxie, about the poor service. He told me that the tech I was dealing with was new, but told me to talk to him the next time I needed service and he would give me a good price to make up for this experience. When I did pick up my bike, I found that they had forgotten to replace one of the tank pads, and simply stuffed the part, packaging and all, under the ignition. A few months later, I was due to have my next 6000mi service, and called Ron Maxie. I reminded him about my previous experience, and asked him what he could offer. He passed me off to the service manager. I told him about my experience and he said that he could give me an $80 discount...on a $1000 service. I had not expected them to give me a huge discount, but enough to show me that they appreciated my repeated business. I did not get that feeling from the paltry offer that they made. As a result, I ended up taking my bike to a non Ducati certified shop in San Jose, and they did the service for less than half the cost, finished the work on time, and spent a significant amount of time explaining everything that they did to the bike and answering my questions. Also, just before this servicing, my rear brakes started making a lot of noise. During the service, they found that one of the brake pads had slipped out of place, rotating almost 90 degrees. As a result, I had to have the brake pad replaced again just months after Motor Cafe replaced it. The service mechanic told me that the only plausible way the brake pad could have slipped out was if it was not properly installed, which would have been done by Motor Cafe. I had previously only taken my bike to authorized Ducati service locations where, though costlier, I expected them to do a better job and provide better service. However, the service at Motor Cafe is horrible and, based on my experience, they are technically incompetent. From now on, I will go elsewhere and pay significantly less for better service. read more