Wanted to give a shout-out to Miss Rhonda Surber. My friend & I went into the motor cafe to browse helmets. Rhonda immediately came over to help us from her office & she was very knowledgeable about the products & extremely kind! She went out of her way to accommodate us & because of that, we both ended up leaving with new helmets & a couple other items because of her! Stoked! She should work in the front! Thanks so much!! read more

Recently bought a 2020 Ducati Hypermotard SP and the staff were great making the trade in and purchase process easy. Dino was great talking me through the bike and answering all my questions so I could drive away that day. Jose (test ride) and Dalton (paperwork) were super pleasant and helpful as we worked through things. Totally recommend this place. read more

Drove all the way down from Sacramento to see another dealer. Totally disappointed with that dealer and had 2nd thoughts going to Motor Cafe. Glad I made the 8 mile ride! Went home with a new Duke 890 thanks to Dino and the rest of the staff. Dino's well informed and great with the whole purchase experience. They even installed bar end mirrors for me. Pricing is more than competitive, and the experience was better than my other dealer interactions. Lost a star coz the purchase took a little longer than normal. Overall worth the trip from Sac! read more

I had a great experience buying my first KTM. Dalton was helpful and pleasant to work with. I appreciated that he wasn't pushy or trying hard to sell the bike. He walked me through the features of the bike (KTM 390 adventure), his own experience riding it, and took me on a safe test ride around the dealership. I'm very happy with my experience and would definitely return for future purchase. read more

I have bought a KTM and Brad and the crew have always been great as far as pricing and sales support. I am going back in a few weeks to get my 2nd EXC 500 from them. read more

Very nice dealership with great customer service. I feel so bad, but I forgot the name of the manager that I spoke with. He was very informative and gave great advice on the CBR500R. The bike selection is pretty diverse as well as the used bike inventory outside (though they need to be tuned). They've got a Ducati service shop in the back of the building as well as a huge Ducati selection in the back dedicated to gear and different models of the Ducatis. The manager offered my friend and I coffee, deeming Motor Cafe worthy and rather fitting of its name. read more

After doing research and deciding to buy a 2022 KTM 500 EXC-F, I started shopping around and calling the dealerships closest to me. I called places in Paso Robles, Gilroy, Santa Rosa, Sacramento, Seaside, and even Santa Clarita. Out of all the places I called only one stood out: The Motor Cafe. Tony answered the phone and was very professional and informative. When I called the other dealers it was almost as if I was "bothering" them asking questions about the bike. Not so with Tony, he was happy to answer all of my questions and call me back promptly with any additional info. Not only did Tony provide outstanding customer service but we were also able to agree on a price together without the usual awkwardness of making a deal at the dealership. He was very easy to deal with and it is much appreciated. When you're going to spend your hard earned money on a brand new piece of Austrian engineering, why not spend it at a place where you'll be taken care of and can feel like a valued customer. Tony, thank you for providing some of the best customer service I've experienced, if I could give above 5 stars I would! read more

The MotoCafe is the place to go if you want to talk and see Ducati's. The service from the service center is excellent TJ does a great job, and technicians are very knowledgeable and can work on some of the most exotic Ducati bikes read more

Bad service and bad management; no customer empathy from Doug - who told me he is the owner of the company. I came here to get professional checkup on a used bike that I recently bought and drove around for a couple hundred miles. They recommended the oil change over the phone, and so I went through with that. After bringing it in, they also recommended coolant flush, tire + battery change, which I blindly agreed with. The service minus the parts cost more than $600, which I don't know if that is the right price in the area but it seemed like a lot. With the parts included it was over $1000. My problem is not that they tried to juice money out of money because I have no knowledge about that at all. When I drove off after the service, everything was fine at first because my motorcycle was running off the reserve tank. When that reserve tank ran out and I fueled up, the first 300 feet after driving off the gas station, my motorcycle gave up. I would start driving and after a very brief moment point my FI light would come on and my motorcycle would not be able to be throttled consistently, and it would turn off the ignition by itself after coming to a stop. I dismissed what that was at first, but it kept happening over and over to a point it was inoperable, obviously because it kept dying after driving 100 feet. Also I noticed a dangling part below the steering which I discovered later to be the horn that was disconnected from the service.. I brought this bike back into the service station in the rain after taking 2 hours to drive 4 miles. It was a new day and I thought I can drive it in on the freeway but obviously it kept dying after every 100 feet so that was a mistake. In hindsight I should have gotten a tow truck to take it there. When I got there it was kinda weird. I explained this problem to Monique, the lady who is at the front desk of the service dept, and all of a sudden she looked very concerned and took Doug (the owner, who seemed to be training to be the new service manager) behind doors and told me she will come back and closed the doors. She comes back out and goes to the main store and talks to somebody and comes back. I have no idea what she was trying to accomplish there. The whole ordeal was very unclear even when I asked what's going on and it seemed like they were hiding something. Maybe the service tech had some issue and they took it out on my bike. I have no idea because they told me nothing. They fixed it and admitted that they pinched the fuel vacuum hose while doing the service. I called Doug to follow up on this. He told me that they paid me to do a service and they did it. I told him about the pinched vacuum hose which made my bike inoperable and he said it was a "minor" mistake and that they corrected it. Yeah it was corrected because it was inoperable because they created the problem. And I had to miss work to bring this in, not to mention the physical stress of driving it 100 feet every minute in the rain (which I could have avoided with a tow truck which I probably would have had to pay for). tl;dr: they made a mistake, which made my bike inoperable, called it "minor"; they fixed the physical issue but that was it - 0 money back. I would not come back here. read more

I have been their customer for almost a year since I bought my bike here. My sales Dino, service guys, Kevin, Gary, TJ have been super nice and great help. I also recommended my friend who just bought a new bike two days ago. Just love the folks! read more

I was looking for a 2nd bike and was skeptical at first after reaching out to the Team at The Motor Cafe. I can be a difficult customer at times and really gave the Team there a hard time. They remained professional and friendly and took care of me from start to finish. Thanks for the TEAM at The Motor Cafe! read more

2 bikes and countless parts later MotorCafe is my go to shop for dirt bikes! Always friendly and helpful!

These guys are great, top notch service. Come down and see Jose in sales and the guys in parts and get a killer deal. I came in looking for a Te300 and out the door in a couple hours. It's like an adult candy store don't come here just to look because you will be buying a second ramp to get it in the truck. read more

Just picked my my brand new Ducati V2 from these guys and man these guys are really great. From sales to finance and even parts. Thank you TJ and Andrew for making it easy and giving me a great experience. Will recommend anyone looking to get into a new bike to these guys. read more

The Motor Cafe - Motorcycle Dealers Near Me - Campbell, California

Absolute crooks and their mechanics are just scary. Nearly took a lawsuit and a threat from the BAR to get them to fix what they did. I'm not going to go into it too much but they tried to rip me off, several times, over the course of months. They also held two of my bikes 'waiting on parts". When I finally got my big bike back there were serious problems that I had to have another mechanic fix. They just kept lying and lying and then stopped taking calls. Two practically brand new bikes (new when I purchased). One for $7k and one for $20k. Stay FAR AWAY read more

The Motor Cafe service dept. is AWESOME !!! I Dropped off my bike last weekend and Brad called me today and it's ready. That's why we take our bikes there.We wouldn't take our bikes anywhere else. We live in Pittsburg over an hour and 15 minutes away. It's well worth the drive. Thanks guys. Thank you Brad, Thank you The Motor Cafe read more

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Go see Neal. Easiest purchase I have made in a loooong time. Clear, transparent, and impeccable service. I bought a 2019 Desert sled...couldn't have gone easier...and that bike is a ripper! He even, literally, went the extra mile to help me get the bike delivered right to my front door. Just stellar! Thanks Neal! read more

The Motor Cafe - Motorcycle Dealers Near Me - Campbell, California

Amazing dealership. Transparent, trustworthy, and friendly. Dalton made the purchase of my new KTM as seamless as can be. They truly care about their customers and will be the dealership I buy all of my future bikes from. read more

Bought a couple of coils and a ecu for my Ducati installed them myself and brought it back to have them program the ecu. They found they ordered the wrong ecu. They owned up to the mistake and ordered the right ecu. The day they got it in they installed it and programmed it. Very happy with the speed and quality of service. I've been back since to buy more parts. And will continue to do so read more

I walked in 3 weeks ago to check out the Scrambler 1100 and a Monster. Asked for a test ride, the salesperson (John) said the demo bike wasn't ready for a test ride. So scheduled a test ride for the following Friday. But he called on Friday and said it wasn't ready yet and would call me when it is ready. I don't know if there is any demo bike that will take 3 weeks to get it ready. Maybe it was my mistake to show up to a Ducati dealer on a Triumph Bonneville with Triumph gear. Possibly he took offense. Definitely don't like the way customers are treated here. Hope they call me, I am still in the market for a Scrambler. read more

I walked around for at least 20 minutes non of the sales even bother me to ask me if i needed help

If you're looking for Top Notch Service & Parts, don't miss out on a visit to The Motor Cafe!!!

Got my KTM dirt bike from Louisiana where they forgot to unlock ECU as well as did not bothered to do pre-sale inspection . Folks at Motor Cafe arranged next day appointment, unlocked and prepared the bike. Also they called out of state dealer and charged them for the work read more

Was having some problems after a recent service here and called in the evening to see when i could get it in since the bike was leaking oil pretty fast. Wyatt offered to get me in that same evening to have the bike looked at, and when i couldn't make it, he got me an appointment the next morning. I brought in my bike and they got everything resolved by the end of the day. Really appreciate the customer service from him. read more

I went to look at a KTM and even know we did not reach a deal, Everyone I worked with was awesome! the sales person I worked with was Dino, He was an absolute pleasure to work with and working with Dalton was outstanding! just a completely professional shop with no BS, I will definitely go back for my motorcycle needs. read more

I have always had great service here but was shocked to hear they have a no-face mask policy for thier staff during the pandemic. There were 6 customers in the store when I was there, all 6 had on masks but not a single employee. One customer was even in a high risk group. I even offered a new mask but was told "we have them but dont have to wear them". They need to realize that thier staff are in a position to spread the disease. Please wear a mask. read more

Last Saturday I received a message from a stranded rider. This was a time sensitive matter. I spent 2 hours on my day off trying to locate a caliper bolt and spacer. Well, Munroe Motors had the caliper bolt but not the Spacer. I explained to the parts manager the urgent situation. She then did a parts search and located the caliper spacer at The Motor Cafe. I love it when we can come together and help one another. The parts guy/manager at The Motor Cafe went above and beyond! Thank you so much for your precision and accuracy. The parts guy worked his magic in the last 20 minutes before they closed. He made this happen with zero notice in a very short window. He over nighted it and I received the spacer very quickly. Even with it being the 4th of July in the middle of the week. Thank you so much for your help. This kind Deed will not go unnoticed. You brought your A game! Thank you! Many thanks and kindest regards. -Chris MotoMedic read more

Just purchased a brand new KTM 390 Adventure. Very friendly, caring, and knowledgeable staff. The whole purchase process went real smooth. I absolutely recommend this place!! read more

Sketchy service department. Lying and delays due to incompetence. Look elsewhere for service.

If you're looking for a Ducati, you need to stop by and see Dalton B. I've always ridden Japanese sport bikes and thought about making the switch over to Ducati. Dalton answered all my questions and was attentive through the process. He personally rides a Ducati and isn't here to push a bike he doesn't stand behind. read more

The Motor Cafe - Motorcycle Dealers Near Me - Campbell, California

Stopped in on a trip up the coast to Oregon, nice dealership good staff. Good place to pop In if you are going up north.

Always have great customer service. The staff is very knowledgeable and I'm always able to get what parts I need. Huge selection of parts to choose from as well. read more

The WORST customer service experience of my entire life and I will tell you why. My KTM XCF-W 350 was not starting so I decided to take it to the Motor Café service shop because it is a fuel injected bike and I thought that they would be able to fix the issue for me quicker than if I did it myself. I was wrong. I made an appointment a week in advance because that's the soonest they had and I would not see my bike again for FIVE WEEKS after that! YES, FIVE WEEKS! Every time I called there was a new excuse why the bike was not getting worked on and they only seemed to start work on it when I did call. I ended up paying for the labor of them looking for a short in the bike which was $480. BTW that was not the issue and it was a new ECU that was needed, seems they could have checked that sooner before spending hours on it. I would NOT recommend this place to my worst enemy. If you need mechanical work done do not go her unless you want excuse after excuse and your bike not getting worked on. I talked to the Service Manager Greg who only provided me with more excuses why this took so long. Only the mechanic provided somewhat of an explanation of why it took so long and he said it was excessive at five weeks. Greg said at one point said, "well at the end of the day we are just people you know." Yeah. Thanks. I will not recommend this place to anyone. I am glad that with yelp I am able to share my experience with whoever wants listen so they can take my experience into consideration when picking a service shop. read more

Been coming here for years if you stop by for all your needs one of the best shops in the South Bay

In a nutshell, I was trying to schedule an appointment for tires and basic maintenance on my 2008 Honda Goldwing with 45k miles. I was told that "the ownership of the Motor Cafe had made the decision not to provide service on any bikes over 10 years old". I find this to be totally unacceptable. The fact that they will not stand behind their product and provide necessary service speaks volumes about their greed, business model and approach to motorcycling in general. Safety is obviously not a concern nor do they feel their products should be used over the long term. It appears they are simply wishing to flip product at very high prices to techies in the valley with no desire for long term customer relations. I have purchased 2 Goldwings and 1 750-4 from the MotorCafe over the years. I have ridden to the arctic circle and across the US several times. I have had my bikes serviced in their shop for over 20 years. I have referred several dozen friends and family and I know that has resulted in at least 7 sales. I will not only no longer refer anyone to this store but I will actively discourage anyone who asks my opinion. The motorcafe should be ashamed at their lack of support for their customers, products, and motorcycling in general. read more

Bought a KTM recently and was very pleased with everyone's friendliness and patience. It did take a while for all the paperwork but other than that the crew here so relaxed. Enjoyed my time and definitely would happily come back. read more

I needed a new front tyre for my bike and they got the one I needed in within 24 hours. Even though they were massively busy they squeezed me in and had it mounted while I waited. The mechanics are friendly and I'm very happy to use them. They even took the bike for a spin to make sure it was mounted okay. Never had that in the UK! Great service and Ron the parts guy is awesome. read more

So far so good. Having read some of the bad reviews I have trouble equating these with my own experience. Saw a used Honda on the website and sent in an email enquiry. Communication and response time was always good, they always kept their word and I'd say that the buying experience was extremely pleasant. Emails were answered relatively quickly and the whole process went smoothly. Ok, so a test ride wasn't allowed but I can understand that. The bike was checked out and the one minor problem I found (on a used bike) was fixed quickly and without fuss. Guy in the Sales Dept. was pleasant, well informed and helpful, as were Ron in accessories and Bill in Finance. When I walk into a dealer I want to be treated in a friendly, open manner and with respect. The fact that I was made to feel like an old friend was a bonus. I'll always review honestly, and this was a good experience. I'll definitely go back for other requirements that I have. read more

Been here twice. First time was to purchase a bike. Sales person was not very interested in my sale and didn't offer any help. I ended up buying my bike at Marin Speed Shop which treated me much better as well as offering great price. Second time here was to fix a factory recall. Setup an appointment with service department two weeks ahead. At the day I showed up the guy in the front desk told me there was no appointment record regarding my recall fix. That sucked. The guy was not quite helpful and not really want to talk to me. With that being said, I would not recommend you to bring your bike here. read more

My archery range took in our ATV for service and new tires. Dave and his crew did the best service we have ever had. They even cleaned it up, and it was pretty muddy. It was also ready for pick up when they estimated it would be done. Thank you Motor Cafe! We will continue to do service here. Debbie Archer President Bowhunters Unlimited www.bhuarchers.org read more