well, meh. we went for a friend's 40th birthday. the service was fantastic and we tipped on the service. the food, however, was dismal. each of the meals looked like they came out of a steamer from a frozen entre at Fry's. I ordered the $20 tortellini and got my $6 worth of Italian-like food. most of the folks at my end of the table looked around and asked "eww, is this what I ordered?" I now realize there's a reason they were available on a Friday night, to seat 15 on open table. read more

The Old Spaghetti Factory - Italian Near Me - Phoenix, Arizona

Very disappointing night at the Old Spaghetti Factory. Made reservations three weeks before Valentine's Day, confirmed them two days Before as well. We arrived, I was told unfortunately there would be a 45 minute wait even though we had a reservation. It was like that scene from Seinfeld, "you know how to take the reservation, you just don't know how to hold the reservation". Food was nothing special, parking is a real problem at this spot. The drinks were good and the waitress was nice. We will not be going back or use OpenTable for reservations again as it doesn't seem to matter. read more

Thank you Joel and Scarlett for all your assistance in holding my husband's retirement gathering. We and our guest had a wonderful time. Your friendly and assertiveness to our guest was outstanding. It's great that you have a private room to hold large parties. Your Banquet setting for the food selection was delicious. I highly recommend this restaurant for large party gatherings - wonderful experience. 5 star rating. read more

I ate there today for kunch and was served by Cynthia. Delicious food and very good service! The price was right. You usually get more for your money here compared to other restaurants. read more

Excellent food. Get the Managers Favorite, hearty style with brown butter and mushroom sauces. Spooning for the win! read more

The Old Spaghetti Factory - Front room - Italian Near Me - Phoenix, Arizona

Came here for friend's graduation celebration and had a wonderful time. They are wonderful for large groups and were incredibly accommodating and hospitable to our large party of 10, albeit we did make a reservation! The restaurant is spacious and super well decorated! Food was reasonably priced and delicious! I loved the crab and lobster ravioli and the fried calamari! Highly reccomend. read more

Amazing. Shout out to the staff for accommodating a party more than expected. We appreciate it so much. Service and attentiveness off the charts! Amazing food! Thank you thank you! read more

Stopped by The Spaghetti Factory in Phoenix after a doctor's appointment. We ordered the famous baked lasagna and the Mizithra Cheese & Browned Butter pasta, which was recommended by our server. Everything was good, but nothing really stood out. The sourdough bread was a bit too hard to chew, and I found myself wishing the butter cheese noodles had some chicken and veggies to go with it. Decent overall, but not memorable. read more

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This place has always been my favorite restaurant ever since I was a kid. I've always felt this place is warm, inviting family oriented. The food is always so good. I always get the Mizithra,Side salad with creamy pesto the bread loaf. The last thing I love about this place is how whimsical it is. read more

The lunch to go order was wonderful, and Stephan who helped me was even better. We will be back!

Came here for a special lunch during the work week. The service was terrible. The old lunch specials from back in the day are gone. We ordered paninis and they were pre assembled. Couldn't even make an adjustment in the ingredients of it. This place is going downhill. read more

It's always a fun time at The Old Spaghetti Factory. I hadn't been in over 15 years and it was a nostalgic experience. The decor is still all the same with the old relics and vintage gas pumps. I just love it. The food also tasted great and the service was great. Can't complain. read more

Went on a Friday evening with reservations for a family birthday celebration - my family loves the brown butter dishes - all of them. Quickly were seated - drinks served by staff. Our waiter was hit/miss checking on us - seemed to be serving multi areas in restaurant. Fun drinks for kids offered - cotton candy limeade is fun for them. Adequate serving sizes on the pasta which comes with a choice of soup or salad, hot bread, and a small dessert. We think reasonable prices for what they are serving. We do not have one in DFW so fun to visit when out of town. Our waiter missed our 'birthday gift' but it was ok again as I think he was multi tasking and a large bill so hard to catch it all at the time. read more

We will DEFINITELY be returning. The service was amazing from the moment we walked in with our party of 12 to the moment we paid our check. The food was beyond delicious and satisfying. I wish I got the name of our waitress and I hope to see her again. I highly recommend this place. Such warm and calming and beautiful ambience. 28 stars read more

There's something to be said about a place that includes a salad, fresh bread, an entree and a scoop of ice cream -- the ultimate culinary experience. This is the type of restaurant boy chooses for his 9th birthday and parents don't absolutely hate it. Decorations are busy and out there but that's a part of the charm. Food is average, the bonuses are what makes this place 4 stars! read more

I haven't been to this location in over a decade. I forgot how much fun the place is with all its little rooms and fun seating. We were a party of 15 and they took pretty good care of us. Nothing beats the pasta with mizithra cheese and brown butter. We tried the zucchini appetizers and garlic bread. I love their Toscano soup - creamy with potatoes and sausage. And where else can you get spumoni? It may be a chain, but it is unique in the Phoenix area for being haunted! Love it. read more

This place was WAY busier than I expected especially with only 3 stars. I skipped making reservations and ended up waiting around 30mins for a table for 2. Make sure you make reservations if you're going for dinner! The decor is just as cool as it was 20 years ago...very rustic and Italian. My son and I sat inside the train car which he loved. We ordered the garlic cheese bread appetizer and Italian cream sodas. The garlic bread was pretty good and just needed a bit of salt. The marinara sauce it was served with was quite tasty as well. We both enjoyed our cream sodas and I really love that you still get to keep the glass! Our waitress was awesome and super attentive. Great place for Italian food and a fun Italian atmosphere. read more

The Old Spaghetti Factory - Sicilian Garlic Cheese Bread - Italian Near Me - Phoenix, Arizona

Ordered a chicken sandwich (cannot have pasta) which was a puny amount of chicken, dry, bun was dry.. terrible. the fun decor and great server do not make up for poor food! Only went with a group, but will not be returning. read more

All the food was super good, cool atmosphere, service was amazing with babs, only thing was the food took a considerably long time but it was busy. read more

We came here for the first time for lunch today and absolutely loved it! Food was great. The restaurant has a great atmosphere. Thomas, our server, was super attentive and personable. Thank you all for a great experience!! read more

My family and I have recently created a new habit, visit the Children's Museum and then right as we get hungry we head to the Old SF! I remember visiting The Old SF as a kid and it looks, tastes and feels like no time has passed. This location is huge and still has enough visitors that right at open you still have to wait 8-10 minutes to be seated. Either way, we still get seated pretty quickly and the staff is always so friendly, always accommodating, especially with the kids. The lunch portion size is pretty generous, you start with soup/salad, then your entree and the optional dessert. Every time we have gone, we're too full for dessert, but maybe one day we'll be strong enough for the last round. The food itself is good, not bad, not amazing, good. To be fair, it's good enough for us to keep up this simple new family tradition. The food taste as it looks, simple, basic but again, exactly what you need, exactly as it tasted back when you were visiting with your family as a kid yourself. Overall, still good, I won't rave about it but I still look forward to the next time we go! read more

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Service was good. Food was average. Limited wine and drink this. Not a date night place. More for groups and kids.

Well... been coming to the Spaghetti factory throughout the years. (Since 1991 at different locations sometimes) On and off and sometimes special occasions. The quality and quantity has definitely changed. It seems like that special ambiance is on and off. The decor is good, perhaps it the staff Im not sure. The food is not as good as it used to be. And I'm talking basic spaghetti. I'll come once in a while. But there's not that "let's go to the Spaghetti factory" moment anymore. Just being honest. Maybe it's just me. Ambiance, decor, service and delicious food makes a place to eat memorable. This didn't come together this last visit. However I'll give it a go again in the near future. This is/was an iconic eating spot for families and couples once... read more

I had lunch today July 2023 with my adult daughter and two young grandsons. Service was very slow even though the restaurant was nearly empty. My main complaint is that there was not enough Mizithra cheese on my pasta. Otherwise everything else was normal for TOSF. I've bed. To many, many locations and I wanted to try Phoenix. The building history was cool being an old brick home converted into a restaurant. Actually brick 2 homes combined and the hostess area is the front porch of the home and the columns are still there. The bathroom has pretty tile floor and was clean. I would go back and try it again. I wanted to request more mizothra cheese but she never came back to check on us. read more

I have been a fan of The Old Spaghetti Factory since 1980, when I first visited Arizona as a kid from Michigan. The decor hasn't changed much over the years. There is a cute old train car in the middle of the restaurant that you can dine in, lots of antiques, wood, and stained glass. They also have a fun display of "spaghetti trees," where pasta was grown on trees in Naples. As a kid, I believed this because they used to give little envelopes of "spaghetti seeds" (pasta) to the children that visited the restaurant. They no longer do that, sadly. The food is always terrific. My "go to" meal is the "Manager's Special," which is spaghetti with a choice of two sauces. I love the Mizithra Cheese and the mushroom sauces. You get a choice of ministrone soup or salad. I always go for the salad with the house dressing, a pasto ranch. It's fantastic! The hot bread and the spumoni ice cream are included as well. They have a Senior menu and a gluten free menu available upon request. If you want to sit in a less crowded area, ask to sit in the bar. read more

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The good: beautiful restaurant, bar, free parking and the service was very good. There were 9 of us and we were at originally at a smaller table; our waiter noticed and got us moved to a much quieter more spacious table. Bread to start was good. They're bad: food. Waiter suggested ranch dressing with salad - but it tasted watered down and weak. Almost all the main courses were bland and basic. Some ravioli was decent, but overall, for the price, not worth it. I had cotton candy limeade and it was average at best. End result: only way we'll go back is for dessert and the atmosphere, but never for a meal. The Spumoni ice cream is fantastic! read more

I like the old spaghetti factory but, today, a minor thing really irritated me. I ordered pasta with mizithra cheese and browned butter. I've had it, before, and it usually comes very dry. So, I asked the server to make sure they put enough butter on it. Instead, he provided a rather large bowl with like only a couple of tablespoons of butter in it. OK, that worked. However, when the bill came, that "extra" butter was $2.25!! Really?! I asked to see the lady manager but, a big burley guy came over, instead. He said they used to not charge for it but, now they do. That's it. So, that makes me wonder about what this might indicate. Nothing good, comes to mind. Cutting corners on ingredients to save money, maybe? Anyway, small issue, but, one they should realize might be better to make the customer happy than spark a post like this. read more

My wife and I were in town attempting to buy a truck for our son. After driving all day and looking at a vehicle, we were ready for dinner. We drove over to the Roosevelt Arts District and were looking for a place to dine when we saw the OSF. This is a comfort restaurant for both of us. I grew up going to the one in downtown San Diego and my wife enjoyed the one in Fullerton, CA. There is limited parking right in front of the entrance and around the side, and then a bigger lot behind it. Really, plenty of parking. It was a Friday evening but we were sat right away. At first the young hostess attempted to put us at a small table for two right in the traffic zone but my wife asked for a larger table. I don't believe the hostess was entirely pleased with her request but obliged. We ended up at a booth right at the entrance to the kitchen. We were just happy with the booth. Our young server's name was Travis, I believe. He was friendly and attentive, and took good care of us. My wife had her favorite, spaghetti with clam sauce, and I had the lasagna. We both had minestrone soup. All of it was good. Of course, we topped it off with spumoni ice cream. one of our favorities. Rested up and our tummies full of good food, we headed back to our hotel. read more

I went there on Saturday 12/21/24. We had dinner reservations for 3:30. I know it's early, my Mom made them. We were seated on time, but the service was SLOW. And I mean SLOW. They took our order about an hour later and we were finally served at 5:30. In Summary, the ambience is great, the food is decent, but the service is SLOW. read more

The cheese garlic bread was great! The salad is just bagged iceberg, so it's just meh. The chicken Parmesan and chicken Marsala meals were both basic. The chicken was dry and lukewarm and flavor was average. It's not as good as I remember. The ambiance is very cool, but the service is slow. read more

The Old Spaghetti Factory - Chicken Marsala - Italian Near Me - Phoenix, Arizona

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Loved all of it great service and atmosphere! The wait to be seated was 5 mins . Miztra cheese was amazing . 5 read more

Food was great. Good service for our large party. I didn't give it a higher rating because the worst thing is, as walked past the men's restroom to get to the women's, the men's restroom door opened and I could clearly see the urinals and two men peeing, their backs to me! This restaurant needs to change how the door opens so no one is seeing that! read more

Don't waste your time here. You will be waiting for your food for over an hour while seeing everyone get serve around you that came after you. Then when you call them out on it the waiter and manager come up with excuses. As soon as I got the food I packed it-paid and left. One of the worst customer service Ive had to deal with in Arizona. The waiter Ahmed didn't respect my time and prioritized multiple parties after I have been waiting there a lot longer. A foul despicable person should not be in this line of business. read more

Walking into the old spaghetti factory is a fun experience that immediately puts you in the mood to hang out. Have a good time and enjoy some unique dining. And the food is not too bad. I wouldn't say that it's the greatest Italian food this side of Italy, but more than adequate. The service, however, here's where things took an almost immediate turn for the worse. To begin with. We came in with four adults and three toddlers under the age of two. They sat us at a small table in the back of the restaurant. We were very crowded and asked for a large your table. After a few minutes they decided that you could actually accommodate that so took us to a sufficiently larger table. The toddlers admittedly, as toddlers will be, we're a little bit noisy. They were very hungry and in a little bit of a bad mood. About 5 minutes after being seated at the first table and 2 or 3 minutes after being seated at the second table. Apparently somebody complained about the noise level although it was tolerable. I get that people are going to be annoyed by young kids, but you can stay home if that bothers you so much. The really big problem is with the manager. He was extremely short and extremely rude about the way he approached the entire situation. We're doing our best to contain the kids and appease them and keep them calm and quiet. We are very aware of the fact that we are in public. He was short, he was rude. He was unkind and he made us feel as if we were the least important people in the building and everything around us mattered more than we did. Our waiter was the next problem. He was so short with us. He didn't even give me time to ask for the dressing I wanted on my salad. Side note, the salads are very good. Even without the dressing I wanted on it. It took forever to get water. We couldn't get more than three words out of them and as we ordered within half a breath of finishing our order he was already going all right who's next. He was short and miserable the entire time we were here. In fact, the service was so bad the entire time we were here that we begin laughing. We didn't know service from the management down could be as poor at any establishment. We were proven wrong and chose to just laugh about it and yelp about it. Beware. I guess the food is good. Your family may or may not be welcome here. It depends on who is the manager that night and who your server is I suppose. Anyway, good luck. I gave it two stars because the food is pretty good and I subtracted three because the manager and server destroyed the experience in spectacular fashion. read more

I wish I could give 3 1/2 stars. The food was really good, the atmosphere was cozy and our server was really nice. The table for 2 was really small and made it difficult to rotate dirty dishes off the table as our food was arriving. After we were finished eating it took 30 minutes for our server to check on us and bring the check, when he did he was able to complete our transactions fairly quickly. I honestly think it was just really busy and it would have been an amazing experience if it was on a different day. read more

Great food if you can ever get seated. Here's the quirky thing about this place. Even if you arrive when the doors open, and you're the only car in the lot, and the only people there, it's difficult to even get someone at the host desk to check you in. Every time I've come in this place they are completely caught off guard, flat footed, and surprised that they are open, and that a customer is in the lobby who would like to buy some food. I'm not kidding. It's almost as if the local college has an agreement with this place to let their students staff it, in some kind of experiment in a customer service how to run a business class. Once you give them your name (why do they need a name if you're the only people there) the person then disappears for awhile and eventually someone comes back to the host desk and asks how many, and gets you seated. The other day I got there just a few minutes after opening and wow the front and side parking areas were full already. BAD sign. No host at the desk. A family was sitting on the benches waiting to be seated and were told 15 minutes. This is at opening time. There's a good fifty tables in there. What's the problem? Are they trying to not stress out the cook by not having too many back to back orders? Some reason you can't immediately seat someone and get them a drink or appetizer? Could be a nice impulse buy (gasp) while a customer waits for their order to be taken. Yo what's up? Hire some staff! We left and went across the street to eat and immediately got a seat there. I'm on a lunch break from work, I ain't waiting no 15 minutes just to get a table. And no I don't want take out. The idea is to get out of the office for a while. Once you do get seated and waited on you're good to go. The spaghetti (with meatballs on the side), and lasagna are good, and anything with mizithra on it is recommended, the vesuvius is excellent and has just the right amount of zing to it. Just bring a supreme amount of patience, and time with you. Update - Wow the business commented within 1 minute of me posting this. So clearly they don't read their reviews regardless of star content. Guess I should have left a 2 so they'd read it? read more

I absolutely love this place. We go here close to once a month. We typically go to the downtown phoenix location. The building itself is amazing it is decorated with antiques and stained glass all over 100% my vibe. When you go inside the restaurant, each table is situated in space differently with different themes and settings feels like you stepped back in time. Every time we go I get the same thing first we get the cheese garlic bread for appetizer it's the best. For me entree II always get the potpourri, I get the brown butter sauce, the clam sauce and the meat sauce love it. With the meal they bring you complimentary sourdough good but nothing special. Each meal also comes with a starter and dessert. I always get the salad with the pesto dressing so good. To finish off , always get the spumoni ice cream. It's so good I once purchased a gallon to take home. I've never had bad service although sometimes it is slower because this restaurant is very busy. I always leave super stuffed and always happy. If you're looking for a good neighborhood spot where they treat you right and the food is great this is your kind of place. read more

We finally came and tried this place out! It was honestly super unique! Each area of the restaurant is very different but also fun!! We enjoyed seeing everything. We split the shrimp fettuccine and it was more than enough! Came with a side salad which we also split and they served bread with butter which was free. For the price and the portions you get, it was great! We are coming back to try out some more pastas. Our server was also super sweet and he was putting in work! For what it's worth, he was a younger gentleman going to school for cybersecurity so if the manager sees this, he definitely should be rewarded! read more

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We had a party of 12 and service was so so . Almost half of the tall had to ask for refills . This one has went down hill . Food was not that good and I wish I could of said it was great but so so . The place is a cool spot because of all the different tables and layback and only wish it would keep up with there service. read more

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I have been to this location many times. I love the space, the decorations, and memories. But the food quality has gone to the waist side after covid. It just was NOT good at all, not much flavor. The service is good. I used to love the fettuccine with chicken and meat sauce rigatoni. read more