I needed a waterline replacement and called around for bids from 4 different plumbers. When I spoke to Dan he seemed well versed in the neighborhood and the common plumbing problems. He was able to provide a very competitive quote. The work took two days and included pulling permits from the city and working around some challenging city installed drainage that was built into the sidewalk. The work was good, the communication was good, the staff on site were informative, helpful and respectful. I would definitely reach out to Dan and The Pipe Guys if I had another plumbing issue. read more

Their team was great, competitive price, great communication and a pleasure to deal with. If I could give 10 stars I would.

In our experience, the Pipe Guys were unprofessional and did not communicate well, and it ultimately cost us more money on our project. The PipeGuys started work on the agreed-upon date in our contract, but before a permit to do the work was on file, so the City charged an early start fee. It was the responsibility of The Pipe Guys to make sure there is a permit on file before they started work. However, the Pipe Guys refused to take responsibility for starting work without a permit. We tried to solve the issue internally but got some pretty rude feedback from the owner, which included bringing up non-issues and deliberate mischaracterizations of the matter to distract from the fact that they started work without a permit. On the Pipe Guys actual work, they did an adequate job. BUT, if you expect to hire a company that both does quality work and is competent, ThePipe Guys may not be for you. If you do hire them, be prepared to have unclear (and even rude) communication and double (triple!) check anything they tell you with the City since they either do not know the regulations or don't consistently care to follow them and then put the onus on the homeowner. read more

The Pipe Guys have the best technology and are readily available in an emergency, except during the holidays and when it's icy outside. The crew who came to our place was awesome and explained everything in detail. The issue I have is with the owners. They appear to be greedy and need their money right away. Who has $10k just sitting around for this stuff? They charge 3.5% processing fee for card transactions ($350 for a $10k job) and try to justify it like we pay tax at a gas pump? Weird. No financing options are provided and they have zero compassion for the customer. I also asked my insurance claim person to call and speak with the person doing the job to get a better idea of what was going on. She called me back and said Dan (owner) insisted he knew everything about the problem, despite never being on-site, and would not let her speak with the actual technician. She even said that was weird before denying our claim. If you want high tech with high prices and poor customer service, this is the place for you! read more

The dispersion trench off our community retention pond was buried by blackberries. After they were cleared numerous individuals/companies came out to locate one of the trench lids so the county inspector could perform his inspection. An as-build was provided to everyone that attempted to locate this missing lid. Enter Dan from Pipe Guys. He showed up with his ground penetrating radar and located the trench pipe and followed it to the trench lid. Dan was always courteous on the phone and his bid was far more reasonable than his competitors. When he arrived, he was very professional and I would refer his company to anyone with issues his company is set up to resolve. read more

WOW! SCAMMED?!! We're usually pretty cautious about who we have do work on our place. But in a pinch we decided to call these guys to figure out what was going on with our 80+ year old pipes. Symptom was that when we used the kitchen sink or 1st floor bathroom the water ended up in our basement (yes, was as bad as it sounded!). So we needed someone fast! We called these guys because they said they specialize in pipe visualization. There were no reviews on Yelp for Pipe Guys, but we decided to take a chance. Little did we know that we were paying for someone $200 to do a sales pitch on us in our desperate situation. He recommended that we reline our EXTERNAL sewer pipes with epoxy, a project he estimated at $17,000. We weren't having problems with this portion of our pipes, so the whole thing was very confusing and frustrating. In the middle, he got very hostile towards me and only wanted to talk to my spouse, which was just weird. He kept turning to my spouse like, "here let's talk man to man about your sewer line". Could he have been hitting on him?! :) We had to push him to put his scope in the area where we were concerned about and he reluctantly did a very cursory look at our concerned area. In the end, he didn't even give us a video of the pipes, which is what is common practice so that actual plumbers can see our pipes and assess for next time. STAY AWAY from these so called "pipe guys"! read more

Zero stars. Liars, unethical, do not back up their work, allow employees to lie & even when they KNOW that is the case they do not step up. Please spend your money elsewhere - you probably will anyway when you have to hire someone to fix whatever these people do. read more

This company does high quality work, they are honest and very competitive with pricing. The Pipe Guys are replacing my side sewer and they have been incredibly patient with me as I pulled my financing together for a big job and helped me get things going even before I secured the money for the job. They are incredibly responsive and helpful. This kind of compassionate fair company is a rare find these days and I cannot recommend Dan and his crew more highly! I am so thankful for the Pipe Guys this holiday season read more

Let me start by saying i was near hopelessness when i was referred to Dan at The Pipe Guys. I have been looking for my pvc water main for nearly a year with no results. I have hired excavators, leak finders, and the plumbers equivalent to a shaman to find this main. I found the neighborhood main, and two of my neighbors but never mine. I dug several 4-5' deep holes myself, bough witching sticks and took matters into my own hands with no results. When i contacted Dan, he was upfront about the cost and requirements for his ground penetrating RADAR to work. Despite being across the sound (poulsbo) he was able to come out the next day. He arrived and we started surveying the logical areas of my 2.5 acre property. He explained the display on his machine and allowed me to walk along side and have a look at what was below. He was very knowledgeable and experienced in both construction and his equipment. Within an hour we had several leads on possible buried pvc. Within an hour an a half we had 95% confidence in a location, 1.5' to the right of one of the holes i dug. He told me if we dug 2.5' down we would find it. So i got the shovel and hit a root about 2' down and 40' from any trees. He reassured me that this was a good indication as tree roots often follow mains a long distance. 2-4" below that was my main. This service was well worth the money. He is a true professional and a hell of a nice guy. I had a great experience and would recommend him to anyone looking for looking for tough to find utilities. Two thumbs up Pipe Guys! read more

After having a sewer back up and was told we needed to replace or line our sewer line. I had met with several companies and at first didn't have Pipe Guys come out because they do charge to do a site inspection. But after getting several very high bids we decided to have Pipe Guys come out and give us a bid. Dan from Pipe Guys came out and was very knowledgeable and apologized for all the issue and different stories we got from all the other contractor who had given us bids. Pretty quickly after we got our bid we knew were going to go with Pipe Guys. Once we got the finances in order we got the job going. They were the only ones who said we didn't have to move our heat pump and the bid came in very fair. Once the job started they crew was here on time, and got the job done quickly. Only down side not being able to use any water or drainage for 24 hours. Other then that I would highly recommended Pipe Guys for sewer lining. read more

The worst service ever, I asked to get a bid and a video of my main sewer line. They claim they came out, I wasn't home and they claim they did a hydro jet and no video or follow up. No bid, and they billed me $800 as I agreed to pay for an entire service, mean hydro jet, to obtain a video- to obtain a good bid. But I got absolutely nothing and they never called me back. I got a nasty e-mail after I had a verbal disagreement, refusing to pay for services, out of nowhere an invoice three months later, I can not even confirm the services occurred. The owner has a bad attitude, and really horrible time management. I finally got a quote and his prices are double of who I went with. The owner of Piper Guys quoted me $13,000. FYI I got it done for $6,000 and Safeco paid for it.. so switch insurances and respond to this yelp I will hook you up with a good plumber. Better service and less money. read more

We highly recommend Dan and his team from Pipe Guys. We had them come out to our 103 year old home for a second opinion when our original clay sewer lines were clogged with roots causing water to back up into the toilets. We were given top notch service and an honest estimate of the work that needed to be done on the external sewer lines. Pipe guys took care of all of the city permitting and inspections which was a huge relief not to have to take time off of work to deal with. Who has time or patience to hassle with city issues? The work was done quickly, quietly (according to our next door neighbor), and professionally. The team dug up as little of our gardens as they possibly could and replaced the plants when they were finished. We really appreciated the fact that they did not have to tear up our yard and rock garden out front, but rather they were able to go into the lines underground at the sidewalk. Thank you! The whole process took 4 days with no disruption to our evening routines. Pipe Guys were recommended to us and we will definitely return the favor by recommending them to others. What a breath of fresh air to have honest, reliable, and professional companies like Pipe Guys that aren't out to rip you off when it comes to major repairs like sewer lines. Call them! You will not be sorry. Thanks Pipe Guys!!! read more

I was driving on Route 16 South on 12 May 2016 at about 5:30 PM right before the I-5 interchange and a Pipe Guys truck with two occupants inside pulled up beside me. The driver flipped me off! Not sure why. Maybe he was just jealous of my sweet 2015 Camaro SS! Anyway, I would not trust these guys to do any work in my home or business, EVER. Their employer needs to be aware of the caliber of individuals that they hire to work in and represent their business! I would definitely steer clear of this establishment and urge everyone to pass this along to anyone who thinks of hiring them! I wouldn't have even given them one star but no stars wasn't an option, so disregard the star! read more

Pipe Guys did a great job for us. We particularly appreciated Aaron. As professionals, my husband and I are very busy. Aaron was very clear about when he was going to show up and what was going to happy. Aaron and his assistant worked really hard and go things done quick. Everyone at the Pipe Guys in Spanaway was helpful getting our sewer line fixed efficiently​. They are an easy recommendation. read more

We recently used this company and were very disappointed. I looked at other reviews and noticed some similarities in their questionable practices. First very unethical. In another review they failed to provide a video of the camera work done. We asked for video to provide to the people purchasing our house. They provided a supposed burned DVD that was blank. We do not have a DVD player so we sent the video off thinking nothing of it. Upon discovery of the blank DVD the buyers contacted the technician who told them additional work was needed and that I instructed him to not disclose his findings and recommendations. This is completely untrue and when asked where the original DVD was they said they didn't have it but would come back to do another video at no cost. The damage was already done. They painted my wife and I as if we were trying to pull a fast one. The report we have on their letterhead has no recommendations and spoke to the buyers original concerns with the sewer. We were to clear some grease and tree roots. That was done. Oh I almost forgot they were gracious enough to submit an estimate of over 7,000 dollars. My question is who has the most to gain? They don't have the video.... Wow! I would not recommend or use this company in any capacity. Do they really think we would have them do the the work? Run far run fast stay away from these guys . read more

We recently caught 2 Pipe Guys working on a neighbor's property dumping 5 gallon buckets of 'raw sewage' onto our property. I called them and they did return and dump lime to help eliminate the smell. For a business that's been around for 16 yrs., I found this to be unacceptable and I would NOT hire them. read more

Dan and The Pipe Guys were FABULOUS to work with! Within an hour of my call Dan scheduled an appointment with me to look at the project. He took the time to explain the options and give us the education we needed to make an informed decision. It was wonderful to be treated with the respect and courtesy as I had received the run around so many times with another underground pipe company. In addition, he had the bid for the project within 24 hours and the understanding of City of Tacoma requirements to expedite the project to completion within 4-5 business days. read more

The Pipe Guys..Dan and crew...do a great job...very efficient. I have had issues every year... for quite a few years...with my line needing unblocking...roots. Since being relined it's been so nice not to have to deal with it anymore. Dan will tell you exactly what needs to be done...and then does it! Thanks Dan! read more

When our neighbors sewer pipe failed five months ago, we decided to assess our line. We found that it was in decent condition, but being made of orangeberg material could also fail sometime in the future. We researched replacement processes and companies online, with others who had dealt with this situation before, and to the degree they could provide advice, local agency inspectors and engineers. We decided on the pipe bursting process and had many companies assess our situation. Ultimately, we had five pipe bursting proposals and decided to use Pipe Guys for our job. We made a good decision. The staff of Byron, Danny and Tommy were courteous, hard working, and professional. Dan is a hands-on owner, willing to go in the deep holes to work alongside his employees. There were unforeseen situations which is to be expected when dealing with an underground project--for example, unlocated utility lines and a connection to the county main that was different from their five month old "as built" from the county inspection when my neighbor replaced his line. There were aspects that were beyond the contract scope, but Dan was fair in his allocation of the additional costs. We were very pleased with the results of our project as well as the manner that the Pipe Guys executed it. We would strongly recommend Pipe Guys to others for sewer line inspections, repairs and replacements. read more