Jon (the plumbing doctor owner) came to our place and office many times to get our toilet repaired. One time we had toilet leaking from our upstairs neighbor, Jon first fixed it but it did not work so he proactively came back and repaired. It was major fix but he patiently did it. Second time we called him to repair our running toilet. He showed up on very short notice and was on time. He gave us both repair and replacement options which we thought was very honest. We went with repair option as it was little cheaper than replacement. Third time we called him to my wife's office where he had to replace the toilet and fix valve of other. So far we did not had any negative experience with him. He is very responsive, shows up on time in between time range, he is quick and takes care of cleaning the mess after. He is not very warm person over texts for appointments or follow ups but I get it. He prob gets number of texts and and that's his version of short and responsive. I have only positive thing to say about this company (and hope it remains like this in future as well). read more

The Plumbing Doctor - Jon had to open ceiling wall to repair upstairs toilet. It was such a mess but glad it was fixed - Plumbing Near Me

See all

He was saving grace after my original contractor "completed" my repairs. He identified old and incorrect pieces within a new toilet install, literally saving my new wood floors and bathroom. Will use him for ANY plumbing need moving forward. read more

He's very quick and responsive. He fixed an issue with the toilet in my condo that we had tried to fix ourselves for a few days. He replaced the internal system and was done in maybe 5 minutes. read more

Do NOT hire this guy. The TOTO plumbing supply store recommended John to fix our toilets. After no-showing and missing appointments, he finally showed up to do the work. He did most, but not all of the work. When we were waiting for him to come back and finish, some of the work broke. When I told him he has to not only come back to finish, he needs he get back right away and fix the toilets again which were broken. He wouldn't return phone calls or come back. His best/worst excuse was, calling minutes before one of my scheduled appointments and said he "is on the way to my house to do the work, but an emergency came up and he had to reschedule." I was irritated -- again -- buy said okay, and to come the next day. Then he asked me for my address. MY ADDRESS. "If you are currently on your way to my house, how do you not know my address? How do you know where you are driving...?" Don't hire this guy. BTW - the plumbing supply house who recommended me made an extra effort by driving the replacement parts to my house and apologized profusely about the situation. read more

Used this plumber previously and he did a good job. I suggested John to my sister. They scheduled a date and time and John no showed, no call. I suppose I should have known better but I recently contacted John again for a plumbing problem and he basically did the same thing to me. As we were communicating about a date and time, he ghosted me. This is about as unprofessional as it gets. AVOID!!!!! read more

The Plumbing Doc is John Spears. Nope, no relation to Brittany Spears for those of you wondering. I've spent a lot of time with Doctor John during the past week; I'm pretty sure I've seen him more than my husband. I found John right here on Yelp (where else?), called him and he was at my door within an hr. I joked with him that he was faster than fast food delivery and we decided his new tagline should be "faster than Jimmy John's." Visit #1: John took a look at our guest bathroom toilet, which had decided not to flush anymore. Sigh. He gave us 2 options: A) He could try to fix it with some kit for a few hundred dollars, which was likely to last us 1- 1 1/2 years B) We could get a new toilet tank in the $600 range, which should completely take care of the problem. We chose option A and hoped for the best. While I was graced with the doctor's presence, I also had him take a look at our broken hot water filter knob as well. Visit #2: John fixes and the toilet and hot water filter for a total of $290. It would have been more, but I was lucky enough to get a $75 discount for mentioning that I was a yelper. Whoo hoo! I thanked John and told him that I hoped I wouldn't see him again for a very long time. Visit #3: Uh oh. He's back...the very next day! Our toilet flusher gave up again! John tells us the bad news that we'll need a new tank. And there goes that cute purse I've had my eyes on. Visit #4: John installs the new tank, charges us an extra $310 and says he'll just eat the cost of the kit since it didn't work for us. Our toilet flusher is working perfectly so now I'm really hoping we won't see John again for a long time. While it would have been nice if the less expensive option fixed the problem, I had a fantastic experience with John. I appreciate that he tried to save us money and didn't penalize us when it didn't work out. On top of that he's reliable (always on time except once when he called to say he'd be late), about half the price of the other plumbers I called and he's fast. Yep, faster than Jimmy John's! read more

Old buildings have charm, character and they're a great way to get some 'Oohs' and 'Ahhs' before you get some oohs and ahhs (so I have heard; I eat cupcakes in lieu of anything fun). Old buildings also have issues: drafty windows, bad insulation and old parts. My toilet fought in the first World War. He had a long good life, saw me through a lot of ups and downs but, eventually, he didn't have any more to give. Which was a problem, because I did... soon! I needed a doctor, a plumbing doctor. I used the site (it works!) and found the five sexy stars I longed for. Three phone calls later (nothing is *ever* easy with me), and the doctor was on his way. He brought know-how, parts and patience. He opened my tank to find really old parts, rusted parts and parts held together with electrical tape (I kid you not and I had nothing to do with that). After I allowed him to work out his disbelief, he got to work. He was efficient, timely and cordial. He installed brand new parts into my toilet, gave me maintenance tips and had it working better than it did before. I can vouch for the last part. Ahhh... (there it is)! read more

Our pipes started backing up and he was able to come out quickly and resolve the issue at an excellent price. He is very personable and explains anything you want to know. By far the best experience I have had with a plumber! read more

I thought we were scheduled but John didn't come. When I tried to confirm I got no response. Tried again. Nothing. Hope he is ok.

Rude, condescending jerk acted like he was doing me a favor. Fixed clogged sink, was to replace another, but after providing the estimate and promising to pick up new sink and fixtures, would not return calls. read more

Jon used the "N word" freely and multiple times, and he made disparaging comments about Asians and women. This is never okay. If that doesn't stop you from working with him, he was very late to our appointment, which we had taken off of work to fit in his time frame. Then, he gave us flack for asking him what time he would be arriving. He brought his son, which we were okay with, though his son wandered around our home unsupervised. Compared to other plumbers, he overcharged us for his work. We found him on a recommendation and were floored by his actions. read more

Our faucet stopped working. One second there was water coming out, the next second, it was as dry as a desert. We had a ton of dirty dishes piled up on our kitchen counter, after just having prepared dinner. It was almost 8 p.m. I panicked. Yelped "plumber" and narrowed it down to those who were still open and in my area. Called the first number I saw and "John" answered the phone. I explained the situation and he diagnosed the problem in 30 seconds: "Did you try replacing the batteries??" DERP. He could have charged me $200 to come out on a weeknight to tell me the same thing and I would have been none the wiser. But instead, he said, very patiently, "Just try changing the batteries. If that doesn't work, give me a call back." Needless to say, it worked. And here I am, so impressed, that I'm writing a 5-star review. #Integrity. read more

Now that he doesn't know where I live revising my review - 1 star - Jon disappeared for 3 weeks during a job - complete MIA and then wanted to be paid in full to finish - sorry champ, job was completed by someone else which cost a bunch more to pick up 1/2 way through read more

I was in need of a plumber to disconnect and reconnect a hot water heater and searched for one here, Yelp recommended more plumbers and gave me the option to message them as well, and this company was one of the ones to pop up. The guy Jon S, messaged me back, simply "Address?" No "thanks for contacting us etc" didnt ask for more info about the nature of issue, but I obliged and NEVER got a reply back. Great! Because I didnt want to give my money to this rude Jon S guy! the company who WANTED my business did an amazing job, were professional and courteous and were paid promptly and I gave 3 referrals, 2 of which have been scheduled. read more

I call this the story of my $1200 shower head. It's been over 2 years since this incident happened, and I did consider just letting it go and not post a negative review, but after reading all these positive reviews I decided to share my story to prevent others from getting scammed. I'm confident I'm not the only victim either, as there must be others who have not spoken out, possibly in fear because the plumber knows where you live. So I had low water pressure from my shower head and needed to get it looked at. I searched Yelp and contacted The Plumbing Doctor based on the excellent reviews. Jon and his assistant (a guy covered in tattoos, he seriously looked like he just stepped out of prison) came for an initial inspection the next day. Both Jon and his assistant were courteous and seemed to know what they were doing. I remember Jon commented on how nice my apartment looked and how all my faucets/shower heads were top of the line brands and expensive (in hindsight he was just setting me up.) Now here's the background story. My apartment has a lakefront view and is nicely renovated; and I keep it pretty clean and tidy. I feel this must have given him the idea that I have money to burn and he can overcharge me. The fact that I'm Asian American and very polite may have played a part as well. Anyhow, Jon took a look at the various issues I was having around the apartment (a toilet that wasn't flushing right and low pressure for my showers) and said depending on how serious the problems are it may cost a couple of hundred dollars. He said he would give me a better estimate the next time he came for repairs. I said okay (in hindsight I should have started questioning him at that point and ask for a price breakdown). The next time he came, he fixed my toilet by replacing a gasket, fixed the water pressure of my sink by cleaning the faucet head, turned up my toilet's pressure by adjusting a valve (all together it probably took him 15 minutes), and all there was left to do was my shower. Jon said my shower is a complicated situation and he may need to replace the shower head. He said he has a friend who hooked him up with some extremely nice shower heads that usually costs $700 but he got it for half price. He wanted to get me those and said the entire repair will cost between $500 to $1400. He still isn't sure how much it will be until he checks it out the next time, but he asked me if I was okay with the initial quote. Once again I said okay (I know, stupid me... by that point I really should have known I was scammed.) A few days later Jon came again to fix my shower head. He said he did not have the new shower head in stock so all he could do that day was to fix everything else that was wrong (all he did was clean the shower pipe, a 15 minute job.) After he finished I was ready to write the check. To my horror he said $1400. I was really shocked. I knew that was the upper range he quoted me the last time, but it was to my understanding that it would only cost that much if there were complications. There was really nothing I could do so I wrote the check. I didn't complain, didn't say a word, just wrote the check and he left (still needed to return with the new shower head.) We scheduled to have him come one final time to install the new shower head, but with my check in hand he of course cancelled the appointment at the last minute, saying the city of Chicago needed plumbers for a city project that day and he decided to take the job (despite our previous appointment.) We rescheduled and he promised to give me a $200 discount. A few days later he came, installed the shower head and gave me $200 back. I think he just felt guilty about charging me $1400 so he gave back $200 (gee thanks.) And that's how I purchased my $1200 shower head. A year later I had the same problem with my shower head, apparently it's clogged again. I hired a handyman and he cleaned the pipe and head and charged me $50. Doh! Another handyman who worked on my apartment this past year also told me I got scammed after I told him the story. So if your're looking for a plumber and is reading this, consider hiring someone else. Either that or don't be a push-over like me because when Jon and his crew sees an opportunity to overcharge they will take it. So far this has been the only negative Yelp experience that I've had. read more

Called up the Doctor on a Monday asking about a new ejector pump; I'm not a plumber so I told him it appeared the pump had died or was about to die, and what was I looking at dollar wise to have this replaced. He chuckled and said "It depends on what I want". Ummm well I don't know so consider the middle of the road type of replacement. He quotes me a number and seems miffed when I said thanks, that I would be in touch after making a few other calls. "Yeah, go ahead and call some others". Turned out his $75 off Yelp referral made him $50 cheaper than another quote I had. E-mailed him the next day and asked what day he might be available. Got a one word reply back and followed that up with asking him to confirm the cost and to tell me exactly what time of the day he was available so we could book the appointment. Never heard back from him. Apparently the doctor was not in. Edit (12/19/13): I will give Jon this so far - he contacted me after my review and apologized for the miscommunication. He's going out of his way to try and make it up to us which I sincerely appreciate; hopefully I can take him up on his offer. For this effort alone I am going to bump up my rating because it's obvious he cares not only about his potential customers, but supports the Yelp community and the trust people put into the reviews. read more

Had a very strange conversation with the man who answered the phone. I told him I wanted an estimate for a water heater installation, and he quoted a range over the phone. I asked him what model the quote was for, he said he's not going to give out brand and model numbers over the phone--that he'd have to come out. I asked when he'd like to come out, and he told me there would be a $75 charge for that. The entire conversation was very strange--Jimmy said he was sick, and he sounded half asleep. I got a bad enough vibe that I didn't even want to have him come out, even though he seemed to vaguely agree to waiving the charge for the visit. Also very strange: when looking up this business on the State of Illinois Corporate/LLC certificate of good standing database, there is no listing found for "The Plumbing Doctor." read more

Jon replaced my kitchen faucet and re-piped the sink in my condo due to a leak. He clearly explained and showed me why this needed to be done. He needed to return for some finishing tasks he didn't have the parts for and returned on schedule as promised. The price was very fair and the work was well done. I highly recommend Jon. read more

second try to provide a review, this time i'll provide more information to hopefully sustain on this page. We were very optimistic about John due to his very responsive nature when we had some water problems in our home. We ended up working with him after he bid out a more bearable solution to deal with some old plumbing. Unfortunately the work was done incorrectly by his subcontractors, after months of back and forth to explain how this poor service had cost us thousands of dollars we finally gave up and sourced a new plumber and crew. We ended up throwing out furniture, pulling up carpet and then pulling up tile too! It was honestly a horrible experience that endured for months. Moreover, when our realtor learned we had used him for some plumbing work she immediately told us that she had heard of other complaints of his poor workmanship in her 10 years in Chicago. If you are in need of quick response he can help, but I would strongly advice against anything that requires more attention. read more

I called this company and yes I got a very quick response. They came over the same day I called and accessed the situation and they spent less than 10 minutes in my house. They needed to get a part and come back to install it, called the next day they got the part. Ready to install shows up late due to weather with no phone call then installs the part in less than 15 minutes. The part was $85.00 and the labor was $165.00 which includes a 2 year guarantee which while he was walking out my door said that he cannot guarantee this based on my building so basically I just paid for nothing. Doctor alright and charging real doctor prices. Wow is all I have to say, and I have learned my lesson the hard way. Better luck with this one to the rest of you who use their services. UPDATE: The issue is not fixed, the faucet still leaks! I also didn't receive the $75.00 discount for December as he advertised his listing. read more

Our family noticed a backup in April of this year. We naturally called our favorite plumber, Jon The Plumbing Doctor. They were pretty busy but Jon was able to get his Nephew, Justin out here within a couple days. Justin rooted the sewer and we discovered wipes and roots. It had been a couple of years since they had been out to clean the sewer. Justin and Jon suggested a $150 dollar Rootex treatment. So for $500.00 we thought that was it for a while. It was yesterday that my wife noticed another backup (eight weeks since Justin had been out) in the basement. She called me and I called Jon. He returned my call within an hour, but said he was leaving town and wouldn't be able to help till Monday. He suggested we consider installing an outside clean-out so they could get a six inch blade in there. He was considering recommending another plumber who he said was more expensive (does he get commission?) to get us functioning again. I contacted several plumbers and discovered somebody who came out and worked until 11pm last night. He rooted the same sewer and pulled 4-5 handfuls of roots out from about 25-30 feet out in the yard. Apparently The Plumbing Doctor didn't do a very good job this last time. I understand issues, but I am a business man and I stand behind my work. Feel like Jon has become like so many plumbers (bummers), tired and lazy. Just my thoughts. We have been remodeling our kitchen and that plumbing work would have gone to Jon, but now it appears like the Scottish Plumber gets the work. read more

Jon was very courteous over the phone and didn't get mad or charge me for rescheduling our first appointment at the last minute, but that is the only good part of our experience with this company. We hired them based on the good Yelp reviews to come fix the dishwasher shutoff valve under the sink. They were brusque and rude about several things: --Jon had to ask me "what's the job again?" when I called to see if they were still coming (they showed up an hour and a half late.) I get that they're busy, but any businessperson should have notes of some kind on their appointments, because it's just obnoxious to give the impression of forgetting who your customers are and what they need. --They were annoyed that the water wasn't already off when they arrived. I get they don't want to wait, but we live in an old condo building and can't turn off the hot water just for our unit--were we supposed to shut off hot water for the entire building for four hours on a 20-minute job? --They disregarded specific instructions from my husband and then acted like it was his fault their time was wasted. I get they're frustrated, but they should have listened to their customer instead of assuming he didn't know what he was talking about. --They demanded cash or check and dragged their feet to take card information even though their Yelp page says they accept credit cards. I have worked in many a small business; I get that CC fees are an issue, but seriously, this is 2018. If every nonprofit I know can maintain a Square, so can a decent business. And at the VERY least, they shouldn't draw people to your business by saying they take cards and then try to bully their way out of actually doing it. --Turns out they actually caused a further hassle for us because they put on the wrong size valve when they replaced it--didn't match the dishwasher hose. Again, I GET IT; they can't carry around every possible part they might need. But they didn't ask us in advance what size it was (we're not experts; we don't know what they need to know) and they didn't tell us what they were putting on, they didn't give us the option to run out and pick up the correct part, etc. They just left it for us to discover when we got the new dishwasher installed, so we had to delay that to get a connector. On top of all that, they charged us quite a lot of money for a very small job. And for the final time, I GET that you have to have minimum charges for showing up; I'm a very reasonable person and I'm all for people making a decent living! But there's a good wage for skilled work, and then there's $250 for a job that took one part and 45 minutes *including* the time THEY wasted by not listening to my husband. read more

I called the number at 8:15 AM and John called me less than five minutes later to introduce himself and setup a FREE service appointment for the SAME day. He was timely, polite and personable taking the time to look at the problem and advise on the options of repair versus replace with suggestions of cost-effective methods to replace it with. I am off to Home Depot tonight to check for options on the clearance rack and call him to schedule an installation appointment. He is now saved into my Blackberry and will be called immediately regarding future issues. Additional note is that I called others that were less responsive and wanted to charge $75 or more for a service appointment. I am so pleased to have found this option and info on Yelp.com Brief update to my story/review...earlier today, I scheduled an appointment with John to come install the faucet. He adjusted his schedule to squeeze me in. Unfortunately, during the call before mine, his truck got broken into and equipment stolen. I was so impressed that in his terrible situation, he took the time to call me and let me know he would not be making it. I look forward to getting the visit rescheduled and recommend John to anyone needing him to come to the water rescue! read more

John was great. He came the same day from the other side of Chicago. He knew what he was talking about, and charged less than other quotes. He was dead-on the time he said he'd come, and he was really quick. I'd absolutely call him again. He gave a great guarantee. There could have been serious problems with what was going on, and I'm so happy that I now have someone I can depend on! What else could you ask for? Thank you again, John. read more

I've used Jon twice and both times in the past I was extremely pleased and recommended him highly. That's changed since his last visit. Suffice it to say that he charged FAR more than what a reasonable person would expect to be a reasonable price. When I called him and told him that (my wife was at home when he came; not me) he said that what he charged for his labor was fair. He also said that he charged us HIS cost for the parts and a drain opener solution. I checked these out online and my wife checked it out when she was at Home Depot. They are far less than what he said he paid -- and he supposedly gave us HIS cost! Does he really think that if he makes stuff up as he goes along that people aren't going to check?? I also recommended him to a friend. Jon told them they would have to buy a replacement tub and suggested a top of the line replacment for a few thousand dollars. They went with another plumber and were charged $400 to fix a leak. read more

I first started using Jon back in 2009, and I decided that he would be my official plumber. After he fixed my toilet, he has also installed my hot water heater, and I just had him to install a new faucet for my kitchen sink. He installed the faucet very quickly in about 30 minutes, and since it is stainless steel, he told me the best way to take care of it - using vinegar and wiping it down with an old t-shirt. Then he called me about 30 minutes later to tell me how to care for the faucet if I get calcium build-up. Now, that's what I call customer service! Jon is very nice and cares about the quality of his work and making sure that his customers are happy. I highly suggest him for his plumbing services. Thanks, Jon! read more

OUTSTANDING in every way. Smart and skillful (obviously an expert plumber) Prompt (shows up when he says he will) Responsive (answers his phone/returned my calls) Fast (work is completed quickly and efficiently) Friendly (a super nice guy) Great prices (I felt like I got a very good value) I've called on John twice now, first for a new hot water heater and now today for a leaking pipe in the basement. Both times the experience of working with him has been outstanding. Highly recommend The Plumbing Doctor! read more

If it wasn't for the Plumbing Doctor we would be frozen in the winter. When our old faulty hot water heater started acting up, we dialed Jon and he was available almost immediately to come out and replace our hot water heater. On top of that it was extremely affordable! Very professional Very fast Very affordable read more

I don't think I've written a Yelp Review in 2 years, but Jon brought me back. Of course, the worst things happen when you can ill afford it. So no shock my 8 year water heater decided to tell me to go fly a kite. Jon came out instantly. I couldnt belive it. Said he didn't want to fight thru Cubs traffic, but I told him that wasn't an option. He was there within an hour. Got an estimate, picked the day of my choice based on work schedule, and it couldn't have gone any better. Fantastic work, most compettive pricing in the area. I'm telling you right now, and I'll end it here. If you have any kind of plumbing, water heater issues, anything whatsoever, quit doing research right now. You are done. Don't waste your time. Not related to this guy and didn't know him from Adam before finding him. Reliable, High Quality, TRUSTWORTHY (you have no idea how important this is when you are confronted with an unexpected disaster), attention to detail, and knowledgable. Quit wasting your time reading this, second guessing yourself like you always do, wasting more time doing research, and just call him now. You won't be disappointed. read more

Found him through yelp and with the free service charge offer he has up there, how could I pass that up? I'm a do-it-yourselfer, but I thought I should probably leave fixing the leaky toilet to a professional. Espescially with it starting to spew a steady stream of water, with the puddle starting to attack the wall. He came out, even made accomadations around my lunch break, and was very professional and pleasant to do business with. He's one of the few service people that actually do the right job the first time, with the right equipment. And there's a two year warranty on his service. So, I will definitely call him up the next time I need some thing fixed. read more

You won't be sorry that you called Jon to handle any plumbing issue that you have. I called Jon strictly based on his Yelp 5 star ratings & he lived up to it as everyone was right about him. My tub had a clog & my attempt to use a snake to fix it was going nowhere. On top of that, I hate handling any service calls to the house because I often feel like service/repair guys treat women like fools & easy targets to rip off. I didn't feel this at all with Jon. Jon was: 1) Prompt & professional-called me back within 5 minutes to set our appointment!; 2) Efficient-unclogged my tub in less than 5 minutes; 3) Thorough-gave great maintenance tips for the future; 4) Confident-gave a 2 year warranty on the clog! Weird, that we found what we think is kitty litter in the tub (causing the slow drain)! He assured me that he's seen it all! 5) He's funny-who doesn't like funny? He gave me great maintenance tips & some enzyme cleaner for my 3 flat building & made the whole experience simple & easy-so good that I had to write about it on Yelp! Jon will be my go-to guy for any future plumbing in the building & I would recommend him in a heart beart to others! read more

Big Fan of John's. Another outfit came out and said they couldn't rod my sewer completely, and camera'd and claimed to not be able to get passed 60ft. They claimed they needed to dig and put a clean out in my front yard for $2400, and said that didn't included the $525 for rodding, and $225 for camera work. I was very skeptical. So a neighbor told me to call John. Explained situation to John. He asked a few questions, and also explained that any good plumber should've rolled the cost of the rodding and camera into the $2400 clean out. I had him come out. He rodded my sewer, in an hour. Found nothing obstructing the line, and saved me the hassle of needlessly buying a $2400 clean out. Give John a call. read more

John did a fantastic job analyzing my water heater, giving me an appropriate estimate, and scheduling a follow-up to quickly replace my broken water heater. John was able to text me to notify me of changes in his schedule, and even texted me after his work was complete just to check-in and ensure I was satisfied. He educated me on my new hot water heater, and even chatted with me about which tools would be most helpful for me to purchase and have on-hand for my new condo. Thanks, John! read more

John returned my call even after hours, and although we had to reschedule our original appointment, when he arrived, not only did he immediately tell me what the problem was, he fixed it quickly and showed me what the signs were in case I have a similar problem in my unit. Professional, timely, and very knowledgeable! read more

My neighbors had complaints of a leak coming from above and it turns out my water heater was doing it. It lived almost a good 20 years, but as a first time homeowner I haven't had a chance to think proactively about preventative maintenance and replacing it any earlier. After several quotes, I decided with John because he did have the most reviews here on Yelp, he provided the lowest quote, seemed very knowledgeable, and I was enticed by the idea of extra storage he said that I would have and how the unit would be placed and such. He did mention that either he or his guy Lucien was going to be doing the job. John told me that there would be a gas cost savings, but I was unaware that this has an electrical component and didn't think about the ramifications of the increase of electricity or energy consumption that I should have asked about. I was surprised at Lucien's request to get an extension cord and telling me that I would now have to get an electrician to add an outlet to my switch so that my Navien tankless water heater cord would not have to be plugged outside of the utility closet. So this is another thing to add to my growing to do list. Lucien did a good job, but it wasn't the vision that John provided me and I think I overheard this on the phone conversation after the job was completed and a picture was sent over to John. So, I believe John knows this and is aware, but at the end of the day I am stuck with how this thing is fitting in that space. I was told I would have extra storage with the way the unit would be put in. The piping has basically encased both sides and is not up against the wall that John told me that it would be on. What has been particularly tough for me to swallow is that I feel like I paid a premium for a high quality expensive product set up in a way that was not how I was told it was going to be. I feel like after you buy something very high end and cool that I should be happy, but I feel frustrated and disappointed. So now every time I open the door to the water heater and furnace I'm going to think about this - like this isn't how this is supposed to be! read more

See all

Jon's initial response was very quick and he gave an estimate for the work to be done(which he stuck to) after I explained what I needed. His price was fair and he doesn't play any games trying to up the price later or nickel and dime you. Setting up an appointment with him was also easy and he arrived on time. Just a heads up that I'm sure he is very busy and it's not easy for any service provider to be engaged in many back and forths via email or phone. I only mention this because I did have a few follow-up questions and he was a little slow to reply but that's ok with me. He is trying to respond to so many people each day you have to balance. Prior to my follow-up questions he had already given me the quote and was ready to schedule the work when I was ready. When he came onsight (to fix a slow drain and also install a kitchen faucet), he was friendly, very fast and did an awesome job for the price agreed. I will definitely be calling on Jon again for any plumbing needs I have and have already referred him to my brother who lives in the suburbs. read more

A fur and hair monster lurked in my bathtub. He was most likely dense and coarse. I expect he didn't like show tunes. Jon came over on less than 4 hours notice, on time and promptly eliminated this hair doll my family has been creating in less than 15 minutes. His discount was great I would recommend him to all my friends. Don't let the hair monster spoil your day. read more

*Update* John promptly addressed and resolved any issue we had with the fees, making the entire ordeal incredibly reasonable and dealt with the miscommunication with great customer service. We're more than willing to pay for a job well done and understand that, hey, sometimes fees happen - we just wanted to know some of those details beforehand. Next time, we'll have cash. * * * * Our bathroom sink was just not draining. So we searched around and found these guys through yelp. Called them up and John set up a time for next day service. Great! Now, we haven't had many other plumbing issues and we weren't given an estimate over the phone so we weren't really sure what to expect for pricing. John shows up, fixes the bathroom sink in less than 10 minutes. Cool. Now for payment... It came to 125 for our bathroom drain. Alright. A bit more than I thought but hey! Fixed drain. Thanks. Here's my card. **But to use a card, 5% will be added to the bill**. Hm. Alright. So 131.25 to unclog our bathroom drain with a 2 year guarantee. Could've been worse. read more

Finding a plumber in the city of Chicago who is honest and efficient, with high quality customer service, is like finding a needle in a haystack. Well, that is what I thought before I met and worked with John, The Plumber Doctor. Using the positive reviews about him on Yelp I decided to call him to help fix a leaky kitchen faucet. He was at my house on the same day I called, diagnosised the problem with my leaky kitchen faucet in less than a minute, and had it fixed in no time once he obtained all the parts he needed to do the job. In addition, he helped me save me a few bucks along the way. It was a real pleasure working with him. I don't believe I will ever call another plumber to fix my plumbing problems other than John, The Plumbing Doctor. I highly recommed John's services for all of your plumbing needs. By the way, thank you to everyone on Yelp who provided the positive reviews about John, The Plumbing Doctor. You're the main reason I had such a pleasant plumbing experience. read more

Jon Spears is an honest and meticulous plumber--something that is often hard to come by these days. I called him last night at 8pm because of a leak in my shower. He promised to come today to fix it. Turns out there was more damage than we both initially thought but he was able to fix it for me and charged much less than most plumbers would. He did an excellent job and I would absolutely use him again for all of my plumbing needs. read more