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The Retrofit Source

3.1 (105 reviews)
Closed Closed
Updated 1 month ago

Services - The Retrofit Source

Auto customization

Auto electronics installation

Vehicle battery testing

The Retrofit Source Photos

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There are other options rather than Retrofit Source. Their return policy is questionable but was made right.

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Ask the Community - The Retrofit Source

Review Highlights - The Retrofit Source

One of my HID bulbs from another vendor on the ClubLexus forums I bought from 3 years ago have started to fail prematurely.

Mentioned in 3 reviews

Read more highlights

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NAPA Auto Parts

NAPA Auto Parts

2.6
(8 reviews)

Very disappointed. Called Michelle and she stated that she had my part. Went to the store 10/25/25…read more, there was no-one at the counter and I yelled hey" is anyone here and another employee came from the back. She yelled for Michelle banged on the bathroom door no answer. Unable to locate Michelle -her co-worker said I have no idea where she is at this time. Left without my part. Would give a zero if I could!

I tried I ordered a part which I thought I was ordering from a store but apparently I was ordering…read moreit from online. It was the wrong part so I took it back to that store and they said no it was an online order. I would not have ordered it online if I would have known that. So I went through the process of returning it through ups and that was 12 days ago 13 days ago and I still have not gotten my refund even though they gave me a refund approval number. I've called customer service three times and cannot get an answer as to what is going on with my refund. They keep telling me that their warehouse isn't getting back to them well that doesn't work as an excuse for me because they're internal communication problems are not my problems. So it's been over 10 days they owe me a refund and I can't even find out if it's been processed what they're doing with it but they did receive and I have receipts for the receipt of the part I shipped back. And they don't seem like they're in much of an urgency but to me a couple hundred dollars is a lot of money and I need that to do other things with my car. And this is holding me up and I can't even get an answer their customer service is absolutely horrid they don't care about you and they don't get back to you when they say they're going to get back to you not once have they gotten back to me when they say they're going to get back to me I have to keep calling them. I filed the complaint I was supposed to get confirmation of that nope nothing. They had absolutely no problem taking my money like immediately.

Advance Auto Parts

Advance Auto Parts

3.9
(29 reviews)

I'm disappointed with how Advance Auto Parts handled my warranty issue. I purchased a Platinum…read moreDieHard battery from them four months ago, and last week my car wouldn't start. After getting a jump, I drove to a trusted mechanic who ran a quick check and suspected the battery was the problem--without charging me. I returned to Advance Auto Parts expecting a straightforward swap. Instead, they asked me to keep the car running for 30 minutes before testing the battery. I explained that testing a freshly charged battery doesn't reveal whether it can hold a charge, but they insisted it was store policy and refused to do more. I went back to the mechanic, who kept the car overnight and confirmed the battery was indeed defective. Only after I contacted Advance Auto Parts corporate and shared the diagnostic results did they agree to replace the battery. Since the swap, I've had no issues--but they still refused to reimburse the diagnostic fee. To be clear, the store staff weren't the problem. The real issue is the flawed policy that prevents proper testing and delays warranty fulfillment. Advance Auto Parts needs to update its procedures to better support customers and honor its product guarantees.

I'd give this location zero stars, but it's not an option. Went into the store asked for that…read morebattery and indicated that I needed it installed. The associate retrieved the battery and tools. When he was almost finished checking me out, he noticed it said "installation could take up to 30 minutes" and told me he couldn't install it. He hold me I can take it around the corner to a garage and mentioned that someone specific could install it for me. I told him I wasn't paying for installation when their website offers installation for my battery and car for free. I went to Auto Zone, got a battery with a 5 year warranty installed in 10 minutes. I'm definitely not going to bother going back to Advance Auto Parts.

The Retrofit Source - autopartssupplies - Updated June 2026

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