This shop did a great job. Called and made an appointment when my dashboard idiot light indicated…read morecheck oil. They did the oil change quickly at a reasonable price while I waited. Later, the warning light reappeared and they said that sometimes happens and to just to come in again and they'll correct it. Just haven't had a chance to do it. Really, they couldn't be nicer.

Incredible service, straight to the point and beyond what I expected for my first local mechanic. I…read moresent my car in for maintenance after my dealership plan expired, and they gave a very good price. A&A also looked up my specific VIN to see the exact maintenance my car needed due to variations in the makes. They told me that some of my planned maintenance was actually unnecessary and would waste money. They know my car better than me! These guys go above and beyond. They don't just maintain or fix your car; they let you know everything you need to know about potential issues, future maintenance, better options, etc. I'll definitely be going back.

Excellent service! Tim is extremely knowledgeable and…read morehelpful! Put in a trailer brake controller in my Xterra and I couldn't be happier. I need to have it moved over just a bit because my legs are so short and I hit the controller with my knee, Tim said bring it by anytime and he'll move it for me.,just need to get down there to do it. Excellent service!

Super thoughtful & diligent in locating an original hitch for my vintage Volvo. Great to work with.read more

My last auto repair shop did fine work on my car for the past 4 years, but provided poor customer…read moreservice as evidenced by the woman in the office who refused to ask the mechanic my questions while I was stranded just 10 minutes away from their shop. I called 3 times throughout the day to no avail! From the moment I called Northbay (on PB South-not the shop with poor reviews) and spoke with Ryan, I got better customer service than I had expected. He kindly answered my questions, got me on their calendar on the day and time of my choice-not first come first served while never knowing how long the wait would be, like my last auto repair shop. Northbay took care of everything from oil change, filter, complete annual service, including hoses, brakes, brake pads, suspension, inspections and battery test, tire rotation, rodent repellent device purchase and installation, purchased and replaced the rubber cowl guard that rats destroyed, smog test and certificate. My last auto shop sent me to a crowded, smoke filled run down place with no seating for a smog check. Ryan also gave me a 15% good customer discount on the labor even though I hadn't been there before. I believe the cost was equal to the extensive professional service they provided. When I brought my car in, one of the guys even gave me a ride home on his way to pick up something (5-10 minutes) because my husband was out of town. When Ryan called the next day to say my car was ready, my husband had just returned and dropped me off just minutes before closing, though Ryan had offered to send an Uber to my home in case I needed a ride. When I received a request to rate them, I gave them 5 x 5 stars which was well deserved. I've already recommended them and will continue to do so.

I trusted this shop with my 2005 Saturn Vue because it had a humming noise coming from the front…read moreend. I paid $670.81 for a wheel-bearing/hub repair, but the original noise came back and became worse. What disappointed me most was how I was treated afterward. I repeatedly asked whether my vehicle was safe to drive or needed to be towed, but I could not get a clear written answer. I finally had to use AAA to tow it away. I have mechanical experience myself, but I trusted this shop's professional diagnosis. I expected the problem to be properly identified and corrected. Instead, I paid for a repair that did not solve my complaint and was left with unanswered safety concerns. Based on my personal experience, I cannot recommend this shop.

My car's A/C was malfunctioning and I was referred to E&J by a local auto supply store in downtown…read morePetaluma. Erik at E&J referred me to a program that helps low income people get their AC fixed. I was so grateful! I applied and was approved within 48 hours. I returned to E&J and because I live not too far away, Erik gave a ride home. On the day of service, the same professionalism was provided. My A/C now works great! Erik was prompt, efficient, honest and trustworthy. The cost was fair and reasonable, and I got great value for my money. I will definitely return to these guys again! They are a little bit hard to find, so take the Redwood hwy exit and make the last right turn into a long driveway at the end of the Wilco shopping center.

While I didn't go with this shop I would recommend them because he did not try to complete…read moreunnecessary work on my car. Instead he told me I probably needed a new battery instead of doing over $600 worth of work on my alternator which turned out to be fine! Honesty goes a long way!

Best team ever! Joe and his team are professional, reliable…read moreand reasonable! I take all my cars to them.

Avoid this shop they broke my trunk latch and it cost $375.00 to replace it. On a $170.00 repair .read more

Jason and Bernard are very knowledgeable car guys and have years of experience. I had them install…read morenew brake pads and brake fluid and they got it all done in a couple of hours. I would definitely recommend them.

My tire pressure light came on and they were the closest auto shop to my location. It was five…read moreminutes before closing, and yet the guys still checked my tires. Sure enough, I had to get my tire patched (damn rogue nail!), which they agreed to do even though it's already past their business hours. The service was quick and reasonably-priced -- these guys are great!

If you take your car anywhere else, you might as well flush your money down the toilet. Bill &…read moreJay's continue to over perform and deliver every time. My daughter's car had been having some issues and she took it to a local mechanic who quoted her $2700. He mentioned so many problems that she came home crying. I was glad she took it upon herself to take her car in somewhere, but disappointed she hasn't paid attention when I talk about my "guys" in Petaluma. Long story short, we took her car from that scam mechanic and drive it right to Bill & Jay's. $95 later my daughter's car is back in action and she learned a valuable lesson.

Big, big shoutout to Bill & Jay's for getting me out of a major jam. I had to be in SF for an…read moreimportant meeting and woke up to a nail in my tire. They were the only shop open at 7am and I was lucky enough that the nail was on top and could be patched. The entire team works quick and provides the best service... I was in and out and made it in time to my meeting. I would have paid twice what they charged, but they have tremendous value and consideration for their customers.

I have been taking our two cars to Bowen's for many years now. We have been happy with their work…read more They always advise us when finding a problem but never pressure us on getting the additional work completed. My old vehicle had an oil leak on a gasket. It leaked even after the repair. Travis took the car back 3 times at no charge to fix the stubborn issue. We will continue to come here for all our auto repair needs. I find the prices are much better on most repairs than the dealership. Hopefully you will do tire repairs in the future! Thanks again. John

I see both rave reviews and terrible ones. Mine is bad, based on my bad experience…read more I am still sore about the incompetence and hundreds of dollars I lost when Bowens returned my car in worse condition than when I brought it in. It is clear how immature and unprofessional Travis is by his response to my honest Yelp review. In it he publicly calls me names that that I'm too polite to call him, while accusing me of trying to destroy his business.. Pretty low class in my opinion. He'll probably do it again. - Still angry in Marin.