Called them to see if an appointment is needed. They said no, the store is empty stop by any time before 5pm. I jump in the car and drive over. When I get there they tell me they are at capacity but should free up in 15-20 minutes, take my number and promise to call. I return 30 minutes later only to be told that they won't be able to see me before they close. At that point I turn around and drive home. About 20 minutes later (as I am pulling into my driveway) they call me back to tell me that if I am still around they will be able to see me after all. Hour and half of my life completely wasted. Needless to say I will not be coming back. read more

We had an amazing experience, very smooth. Shannon helped us with everything from beginning to end we didn't even have to go into the store we were able to take care of everything over the phone. read more

This has been a total nightmare. 1- Delivery: My order was delivered to my house in 6-7 different deliveries. I had NO idea it would come to my house in so many shipments. Some of them had to be scheduled and some were just left by Fed Ex. It was a span of 2 weeks. That should have been the first indicator of what was to come. 2- Installation Day: Den: The installer had no idea what was going on. He was asking me what needed to be installed and where, he didn't understand that a sheer goes behind a drape and he installed the tracks of the sheer and curtain so far to the right that instead of correcting the track positioning, he jimmy rigged a hook through the drape and drilled a screw into the wall so that the drape wouldn't dangle over the stairs. Obviously, they will have to come back and move both tracks to the left and patch the holes. Guest Bedroom: I ordered 4 panels of drapes and only two came. They will have to order 4 and panels and come back and install them. Living Room: I ordered 2 roller shades. The person who cam to take measurements measured the wrong size for the right roller shade and could not be installed. The left roller shade has the shortest chain - I practically have to stand on my tippy toes to roll it up and down. They will have to come back with the correct size roller shade and replace the chain to the left roller shade. Master Bedroom: The chains on the roller shades are so tight I can hardly roll my shades up. The chains on the 3 roller shades in the bedroom will have to be replaced. Boxes and Cleanup: The installer arrived in a tiny Prius which meant he could hardly take any of the boxes with him. He broke them down and they are sitting my car port. Due to the area I live, I can't just put them in the trash as I am limited to a 32 gallon trashcan. 3- Still waiting: It has been over a week since this disaster and they called yesterday to set up another appointment to come fix the mess, only to find out that they didn't order the right roller shade for the living room. The installation representative stated she would determine the status roller shade and its whereabouts and would get back to me and I have yet to hear back..... read more

Kym George helped us plan our shades for our new home and we liked working with her. She helped us select affordable and good shades. The work went off smoothly and we are enjoying our shades! read more

I cannot say enough good things about this company; their products and staff are both top notch. I have worked with them on two separate home projects over the last six months and I am thrilled with the results. I worked with Christina Noe in the showroom to select my shade materials. She is wonderful to work with and has a great eye for design. She takes the time to listen to your needs and is prompt with follow up and quotes. The team that handles the measurement appointments is great to work with and the installers are fantastic too. A+++ all the way around. read more

We had such a great experience here. Christa was phenomenal and helped us with an out of state move on new construction which had a few obstacles. Everything went absolutely flawless from the purchase to the installation. Very professional all around and would highly recommend to anyone. We love everything we purchased and the quality is fantastic! read more

Just completed an entire home remodel where I worked with The Shade Store to create zzz Cornice boxes and solar shades for the entire home! Abdol was amazing. He is extremely detail oriented, design savvy and so pleasant to work with. Everything turned out beyond beautiful!! My design clients were thrilled with the service of The Shade Store and what exquisite Quality and craftsmanship of all the products. I will definitely Use and recommend The Shade Store to everyone Denise Mower read more

We stopped by here after a long day of furniture shopping and had a terrible experience with the female rep with short brown hair. We asked how the shades are priced, which is a very reasonable question. The rep responded that if we were price driven shoppers, she would recommend a big box store. We actually have an entire new house worth of shades and curtains to purchase but walked away from this snobby sales rep. By the way, I noticed that a large number of these 5 star reviews come from accounts with very few other reviews. Fake? read more

Amazing! From the first call to the installation, everyone was such a pleasure to work with and the product is beautiful, I can't wait to do every window now! read more

I bought 3 large shades for my Salon and I couldn't be happier. This was a great experience from the start. As I walked in, I was greeted by everyone. Shannon is who ended up helping me. She was amazing. I went in thinking that I knew what I wanted. I explain to Shannon where there were going to go and what I wanted out of the shades. She brought up a few suggestions that were different from what I was thinking. I couldn't really visualize what it would look like so she took the time to walk me around to many of the businesses in the design center that had their shades installed. This help out tremendously! It helped me realize that what she was recommending what perfect for what I needed. Shannon knows her stuff! The purchase process was very simple. I had them set up an instal which is very reasonable and totally worth it. The shades look amazing! I'm want them at my home now. Thanks again to Shannon. I couldn't be happier read more

I spent over $12k for my window covering through out my entire house. What I like - the measurement crew was quick. - the installation was quick. What I dont like - The in-store designer is NOT a designer, they are salesperson. Everytime I asked for suggestion, they throw it back at me by asking 'well what do you like? Etc. I even chose 1 random fabric that I know wont go well, but they still say its very nice. -The 'designer' doesnt come to your house to get a sense of your style. Hence, cant give ideas/suggestion. They said pictures from the measurement guy is enough to see the windows. I dont believe so. -Once you put the order, you must pay in full. - If you are looking for convenient especially after spending that much money, you can forget about it. They send the items to your house via Fedex. They dont arrive at the same day but multiple days! So every day I come home finding more and more big boxes in front of my front door. I have to store it myself. - They will only set up an appointment for installation after you have received all of your items. And appts are at least 2 wks out. - They dont take all the boxes with them when they are done. I have to disposed them myself. If you order just for 1 window, I guess its fine. But if you order like me, 12 windows... its redundant to have to go through this. read more

After a very bumpy start....I cannot express strongly enough how this company worked to make me happy. Shortly after my bad review, I got a call and an email asking me to please give them another change---and they totally did not disappoint. From the measurement team--to working with Dianna in the Costa Mesa store on fabric and style--to the installation a few days ago....everyone and every step were a joy. I am going to have them back for my guest bedroom in the next few months. read more

A great big huge thank you to Kym at The Shade Store who made the selection, purchase and install process of shades a super fun and exciting ride! Kym's knowledge, insight, and decorating background enabled me to find the best window treatment match for my 112 year old home. With Kym at the Shade Store, I only wish I had more windows! read more

I worked with Kym at the Costa Mesa location to design and order Roman Shades for my new home. When I received the shades, they were meticulously wrapped and protected. The wrapping itself made me feel like it was Christmas because I knew the shades were made and wrapped specifically for me. When opened, they were perfect! I installed them myself which was incredibly easy with a few basic tools. I cannot recommend The Shade Store enough! Thank you Kym! read more

I was referred here by my close friend who is an architect and designer, who had their product installed in her own home. We had an exceptional experience with everyone at The Shade Store especially Shannon. She was very knowledgable about the products and patient. She made the process as smooth as possible and made us feel comfortable and confident with our decisions. Having done the whole house it was a big investment but one that we are happy with. Installation went smoothly and the installers were very professional and did very clean work. Shannon was always very quick to follow up. We will definitely be using Shannon's services and The Shade store in the future. I would recommend to anyone whole heartedly. read more

Kym George was an absolute dream to work with on my shade project. She's knowledgable, efficient and above all, PATIENT, as there are so many wonderful choices. My shades arrived on time and packaged beautifully, marked by room for our convenience. Overall a great experience and I'll be back for more!! read more

What a great experience! After looking at a TON of places online, I went to Yelp and found the Shade Store, and I'm so glad I did. Kym was fantastic to work with; she answered all my questions, provided me with a bunch of samples so I could choose the right fabric, and gave me detailed measuring instructions to ensure we got the right fit. We just received and installed our solar shade today and it is gorgeous! We it. We'll be back for the rest of the house! read more

I have been looking for new window coverings for years and couldn't find anything that I liked - I didn't want brown. Then a co-worker mentioned The Shade Store. It was love at first sight because of all of the patterns and colors available. I purchased shades for my entire house last fall. Shannon was wonderful to work with and very helpful in assisting with choosing just the right colors and patterns. The installation went smoothly and sixth months later I am extremely happy with my shades. The black out shades truly do keep out light - I'm sleeping so much better. The cost was not prohibitive - comparable to what one would pay for Hunter Douglas, etc. And, I got mine on sale. Wish I had found The Shade Store years ago. read more

I had a wonderful experience with Kym at The Shade Store. I walked in looking for a blind for my kitchen that gets a lot of sun exposure, and, after listening carefully to my needs, she was able to quickly point me in the right direction. She was very knowledgeable and a pleasure to work with. She made the whole experience so easy. I couldn't be happier with my new kitchen blind! read more

We had a wonderful experience with The Shade Store in Costa Mesa. Kym's knowledge of drapery fabrics and materials made our selection quite easy. There was continuous email communication and follow through throughout the process....from estimate to installation. The installer was great as well: punctual, polite and clean. After he put the rod up, he asked to wash his hands so the dirt/grime would not be transferred onto the fabric. We much appreciated his conscientiousness. read more

Kym was extremely helpful, patient and professional. She helped pick the fabric for the shade without being overbearing...she really listened to my needs and ultimately helped me pick the perfect shade for a brand new bathroom. I highly recommend Kym and the Shade Store! read more

We purchased 9 roller shades from The Shade Store. From Abdol's initial warm, patient and attentive customer service in our first visit to the showroom, to the ordering and measuring, through the installation and later the replacement of one shade with a small defect, the product and the service have exceeded our expectations! Our experience was similar to one of the other reviewers: one shade arrived with a flaw and they replaced and installed it immediately. We also agree with the other reviewer that paying the small fee to have RST Installations measure in advance is a good idea - everything fits just right. Thank you to The Shade Store and RST Installations!! read more

From the get go my experience was great. The showroom is clean, neat and inspiring, the staff a pleasure to work with. I went in just browsing and was introduced to Kym, she happily showed me around the showroom and got the ball rolling with a lot of ideas for my space. She was attentive to my budget and the needs of my home and my husband. We are extremely happy with the end result and will be recommending the shade store to all our friends in need of some quality window coverings, ask for Kym she's the best! read more

Overall great experience working with The Shade Store! They have a huge variety of options and a very friendly, helpful staff. I especially liked that they had drawers full of samples that I could actually take home to see how each woven shade color and style looked in my home. The sales representatives worked with me to get my order delivered and installed before an event I was having at my home. I also liked that these quality shades are locally made. The installer was also very professional and friendly. I highly recommend checking out The Shade Store before purchasing your woven shades. read more

The experience with the Shade Store was mixed. Initially, the customer service was great - they immediately sent samples and the ordering process was straightforward. Then, things fell apart. Some of the shades and one valance were the incorrect size. I was assured the reordering would be done quickly. However, they sent the new ones freight - which took longer, etc. And while I was given a small adjustment for the mistakes - I am not sure I would order from them again. On both valances when you look up you can see the staples from the fabric into the wood. I will attempt to touch up with white paint. Disappointing. read more

I just had 4 of my 6 Shades installed, roman style fabric for kitchen and dining and cellular type for my front door lite panels. 2 to go in another room. The shades are gorgeous. I imagine I paid a little more than if I'd ordered these from Lowe's but the quality and service is amazing and the shades are not as expensive as you'd think. They have so many beautiful fabrics and natural textures that it was hard to choose but Christa stuck with me throughout. Didn't realize there was a store in Long Beach so ended up going to Costa Mesa. Christa has been my designer throughout and steered me to the right fabrics and textures and the end product makes me very happy. The installer (and measurer) were awesome, wore masks, booties and were so respectful polite (even to my yappy puppy). Today he took time getting my shades on just perfect and showed me how they work, even how to take them down for paint. I will post photos from my phone when I get a minute but just wanted to get this written. I still have 2 woven shades to install in my little den that is Room&Board style so can't wait to see how they look as Christa chose the woven pattern. Also both Costa Mesa and Long Beach make it possible to take your time choosing fabrics even though we are still semi-lockdown/Covid. You don't get service and quality like this much anymore. I've seen such a decline, but this was a real pleasure. read more

Moe from the shade store is a phenomenal installer. He's incredibly detail oriented and thorough in his process. He's also a pleasure to work with, a very nice fellow. I'm extremely happy with how my shades turned out, thanks to Moe. I highly recommend him. Thank you Moe! read more

Could not be happier with our new shades. They are exactly what we were looking for. Very professional from guidance and choices to installation. I brought home fabric samples which were very helpful, and my emails were answered quickly. Would definitely use again. read more

Don't even waste time with them. It's been a year that they come and go to install 20 window shades in our new house. We still have 8 left after 12 months because of them not doing the job right. They can't even do a simple measuring. The shades are either small or large or damaged. read more

I highly recommend The Shade Store. I worked with a Shannon and she was very helpful with fabric choices and designs. There are so many styles and beautiful fabrics. Once I chose the fabric it was a very simple process. Measurements were taken and the shades were delivered in 10 days. Quite a difference from the typical 8 weeks for custom Roman Shades! The customer service and attention to detail is excellent. Definitely a 5 Star experience read more

I've ordered from Shade Store for three homes and had the installations done with RST Builders. I can't say enough about the service from both companies. I wouldn't order window coverings from anywhere else, or, have any other company install. RST Builders is prompt, efficient, courteous, and very accommodating. The installer was always on time and cleaned up after the install. Thank you Shade Store and RST Builders. S. Cha read more

I worked with Shannon Fulton at the Costa Mesa location and she was amazing. She was approachable and offered options without being pushy. Shannon and I brainstormed for my project, playing with various designs and color palettes until we found the perfect option. Not only that, she always made herself available, and was prompt with returning phone calls and emails. I will definitely recommend The Shade Store to friends and family in the future, and look forward to working with Shannon again in the future. read more

I'd had a house full of plantation shutters for years. I love the look but wanted something different in my new home that would afford me view, privacy and airiness/softness in a way that shuitters cannot. Used shutters in rooms where it was most appropriate but put shades everywhere else. I am UBER HAPPY++ with the product, the service, the support and the final effect. There is a great selection of styles and fabrics at the store and Shannon was both skilled and patient in navigating me through the options and limitations. She was a pleasure to work with. The showroom is lovely, they gladly provide fabric samples to take home, the measuring and delivery and installaiton all went without a hitch. I highly recommend both the retailer (at least at this location) and Shannon. Really a pro, no drama and no pressure. Great eye for color and scheme and knew the product inside out. read more

I learned about The Shade Store in Costa Mesa from my contractor. I was in need of new blinds and needed to update the look throughout my home. I had the pleasure of working with Kym George. She was kind, patient, and quite knowledgeable. She helped me properly navigate through my needs and the different options available without being pushy. Kym answered all of my questions promptly and thoroughly by phone or email. Her customer service was impeccable. I also worked with RST builders with the measurement and installation of my new roller shades. The company was very reliable. I worked closely with Suzanne in customer service. She made sure to accommodate me properly into the schedule based on my availability. When one of my blinds arrived too narrow, corrective measures were immediately put in place to replace the blind. Again, Suzanne stayed in contact with me. She even provided me with her cell phone number to text her with any issues. I did have a few minor problems during the installation process and did reach out to her. She was responsive, polite, and went the extra mile to ensure I was satisfied. I purchased 6 shades from The Shade Store, one of which is motorized! I love the new blinds. They are elegant, modern, and well made. I highly recommend The Shade Store and RST Builders for custom blinds! read more

My wife and I had a phenominal experience at The Shade Store working with Susan Theurer. Really one of the best home shopping experiences we have ever had and Susan diligently followed up with us from the design phase and through and including after installation. Can't say enough great things about Susan and The Sade Store. read more

The Shade Store is the only place to get window treatments! This is my second experience and I can honestly tell you I would never get roman shades or curtains anywhere else. I worked with Kym this time at the Costa Mesa location. From the first time I walked in the store to her follow up email after installation, I was impressed with the level of customer service and attention to detail. Their relationship with the installer is seamless and they too are polite, timely and show great interest in having satisfied customers. What a perfect team. I couldn't be happier to recommend The Shade Store. read more

Bought $2k worth of shades, which arrived with no instructions. Had to call and ask for instructions, which when arrived were pretty useless. Decided to break down and pay for the "professional installation" and they weren't able to make an appointment for it, saying we would get called back. It's now been several days, no phone call back, no response to my voicemail, and no shades hung. I'll be returning these or calling my credit card and rejecting the charges seeing show they are pretty useless to me unhung. read more

I am impressed with not only this company and their quality and service but especially Christi Island who we worked with. She should have given up on us long ago but she was patient, professional and very helpful. It took us 4 months to get our project ready blinds due to us only and she had such good follow up I was going to go with them even if there price was higher. Which after doing a little research actually wan't more than some no name places with less choices and maybe less quality. The guys that did the install were great too actually. Thanks Cristi! read more

Discovering The Shade Store in Costa Mesa was one of life's serendipitous moments. We had been searching for the right "look" for our enclosed porch. The Shade Store has a wide selection to choose from, including designer shades. We needed to screen out the hot afternoon sun, but wanted to be able to look out at the view. Kym George's product knowledge helped us make the perfect choice. Her friendly low-key approach was appreciated as we took our time to make up our minds. She is a gem. The installation process was smoothly with Kym keeping us in the loop through all phases. This has been one of our most pleasurable shopping experiences. read more

We recently purchased shades and had a wonderful experience with both The Shade Store and RST Installations. We placed a rather large order and although one shade was incorrect, they replaced it quickly and without any questions. Having RST Installations come out and measure (for a nominal fee) was the smartest thing we did! Ray not only measured, but also came back out (once our shades arrived) and installed. He was awesome!! Thank you both Shade Store and RST Installations for a great experience!! read more