For years I was in the window covering business and happy to be out of the industry but when I bought this house in Aliso Viejo I had over 50 windows to cover. I did cover several windows with wood shutters but found that with all the hard surfaces throughout my home I needed to soften the looks. I went online and found The Shade Store. I received a sample of materials package through the mail and found exactly what we were looking for. I went to the South Coast Collection outlet and to my amazement I found an unlimited amount of option for styles, colors, designs and sample swatches. If you look closely at the quality of their products, finished work and the professionalism of Shannon Fulton which helped me through the purchase I was absolutely amazed and astonished by the complete process. I would highly recommend anyone that is in the market for window coverings to consider The Shade Store for their purchase. Thank you Shannon for your efforts, you have gained a lifetime customer! read more

The 2 shade mechanisms both broke in just 3 weeks after delivery and installation. Waiting for the spare parts to arrive and tech to come to fix it don't know when. We've had shades from other providers before and did not have any problems for years. Sigh. read more

After looking around at many other retailers, not finding exactly what we wanted my husband and I ended up at The Shade Store. Abdol was so helpful!! He was kind and patient as we looked through many designs. He even talk my husband through correctly measuring our window for the best fit. We are so so pleased with the final product and will definitely use The Shade Store in the future. We will definitely be asking to work with Abdol again. read more

We walked in on a whim and immediately met Kym, and from the very beginning we knew this was going to be a good experience. We didn't know exactly what we wanted, and she was very knowledgeable about all their products and fabrics and was very patient walking us through just about every sample in the store. She made the process so easy. She really took the time with us...I think we went back 3 times. Just had our roman shades installed - they are perfect! read more

So bummed! I spent almost $1000 on a beautiful Roman Shade that I purchased online at the Shade Store. I even paid extra to have a professional that The Shade Store referred come and measure it. My beautiful shade arrived, and the next step was setting up an appointment with The Shade Store to have it installed, as I have no handyman skills and don't own any tools. Now absolutely no one through The Shade Store referral program will come and install the shade because we are out of the area. They had no problem charging us $100 to come up and measure the shade before I placed my order. I even offered to pay more since I'm out of the area. Now my pretty shade is just sitting on the floor useless because I can't figure out to install the damn thing. I'm so disappointed with my experience at The Shade Store. I would say they left me hanging...but they couldn't even do that... :( read more

We had a great experience with The Shade Store. We worked with Kym, she was cordial, expert, and very helpful. We appreciated that the shades are made in America, arrive at the house very promptly (less than 2 weeks) after ordering, the selection and quality are unbeatable, and the pricing was totally reasonable. Comparable prices to Home Depot, but with a much more personal boutique experience and fabulous quailty. Great find. read more

Shannon at the Shade Store was perfect to work with - she found me the exact look I wanted for my bedroom and bath. I couldn't be more pleased! The installer was great too - on time and very neat - he made my rooms come alive. I highly recommend the Shade Store. read more

The Shade Store was great to work with. I had Susan helping me pick shades for my entire home; she is extremely knowledgeable and helped guide my colors and fabric choices , which they have tons of options. I really liked everything we picked together . I'm sure it's gonna look stunning! Thank you Susan!! I would have no hesitation in recommending the store team for future services. It was a pleasant shopping experience. read more

We had such a wonderful experience at the shade store! Michael and I built a new home and were at the end stages of our construction project. We visited the shade store and ran into Kym. What a blessing this was! Kym made it extremely comfortable and had options for us. She gathered the pricing and was very reasonable in her negotiations. Had such a wonderful experience! Thank you Kym. read more

Kym George is just about one of the most helpful people to work with. She genuinely cares and all of my window coverings were ordered perfectly and fit great. She gave helpful design suggestions and the shades ended up looking great! She was very descriptive of how the installation process would work and followed through throughout several stages of the process to make sure things were going alright. I had a unique situation where something wasn't going smoothly and Kym was sure to make it right with me. Great service and great workers! read more

The Shade Store is a hidden gem! I needed to replace 3 sets of blinds after having new windows put in. My husband and I came across the Shade Store in SOCO. Kym George was there to greet us when we walked in the door. She proceeded to walk us around the store and describe the various products. We narrowed down our choices easily, as she asked questions about purpose, likes and dislikes. We ordered and a couple weeks later our blinds were installed in no time. We love the product, appreciated the service and would highly recommend the store!!! read more

My experience working with the Shade Store was absolutely fantastic. I worked with Shannon, who helped me throughout the entire process. She provided great advice about picking out the fabric for my roller shades, and provided a ton of help in determining how the shades should hang. I was initially planning on installing myself, but when I decided against it, she coordinated an installation company to come, and they were there within the week. Everything about the process was easy and streamlined. And most importantly I LOVE my roller shades. The quality is great, and the price is very reasonable. I preferred Shade Store over other companies and found their fabrics/options to be much more modern and stylish than others. read more

Just received and installed my shades and I love them! Kym made my experience perfect. I really appreciate her professionalism, recommendations, and patience as I made my selections. The shades make my dining room look so contemporary and it provides a perfect amount of privacy while the light still makes the room bright. I will be back to get the rest of my windows covered! read more

We are very pleased with the shades we purchased at The Shade Store. Abdol, our rep., was very helpful and efficient and worked with us to find the right shades for our home. He kept us in the loop at all times regarding our purchases and was always available to answer our questions. The Shade Store offers a lot of variety in fabrics and we found it helpful that he gave us swatches and liners to take home with us so we could match them with our decor and also test how the sunlight coming into our windows would affect the coloring. This helped us to make the right choices. Definitely recommend checking them out! read more

Shades are beautiful! I had an issue with one shade and customer service immediately shipped out a replacement. I am super satisfied. Kym and the customer service team was great to work with. read more

Ordered roman shades for my kitchen, family room and guest bathroom and can't say enough of how pleased I am with my order. I worked with Shannon Fulton at the Costa Mesa, Ca. location. She's very knowledgable with ea. type of shade offered and was helpful in selecting a shade that would work best with my narrow window seal. My order was scheduled for delivery while I was on vacation. Shannon coordinated with Fed-x to have the shades delivered to their showroom in Costa Mesa, Ca. Thank you Shannon I love my shades. read more

This was an easy and painless experience. I love my new cellular shades. I did almost everything online and through e-mail. I picked out samples online which were sent within 3 days (and they are absolutely free, no shipping and handling - free) and then worked with Kym at the Costa Mesa store by e-mail for everything. I received a ballpark quote then she had the RST Builders/Installation come in and measure. Within a few days the blinds were here and RST Installed the blinds in a little over an hour, and within my time frame due to work. The entire experience was wonderful. The pricing is very reasonable. I would recommend the Shade Store for any window treatments. read more

From the beginning I was impressed. I walked in off the street, Shannon greeted me, I told her what I was interested in, she showed me the product and samples, I asked for an estimate and left. After getting more estimates from other sources I decided on the Shade Store. Initially, I wanted all Roller shades for sun protection at 5%. I went back to Shannon and told her I had changed my mind and wanted three of the windows as roman shades and with color plus 3% on the solar shades. She suggested Peacock and I agreed. She set me up with RST Installers for window measurement and Installation. They all knew there business! It was such a great experience from beginning to end. So far, I like all the window coverings. They were what I expected them to be. read more

I'd love to be able to write a glowing review of The Shade Store - the problem is it's been two months since we were in-store and have had issue after issue trying to schedule a simple measurement appointment. After SEVEN emails and SIX phone calls with The Shade Store's installation company, RST, they STILL managed to screw up the date and time. I booked a measurement appointment over a month ago, only to learn at 5pm the night before that they had messed up AGAIN. I'm sorry but your vendors are a direct reflection of you - if I can't even get them to schedule a simple measurement appointment correctly, why would I trust them to install thousands of dollars worth of custom blinds? Sorry The Shade Store - I wanted to work with you on re-doing our entire house but I'm compelled to take my business elsewhere. I would suggest firing RST and getting an installer who is a bit more competent. They are doing you a HUGE disservice. read more

The setup of the store is enticing and we loved being able to look at the different options available to us. On top of that, their interactive website with estimated quotes was really helpful as we decided what was in our budget. Kym George was excellent! We were first time homebuyers so she helped us from the very start to understand the options we had, the price points we were looking at and gave great advice as to what she thought would work by showing her pictures of our space. She was patient and kind, and continued to work with us even after we left the store. She was easily accessible by email and by phone and answered any questions we had as we thought about our options. She immediately sent someone out to our home to measure (for free!) to keep the momentum going, which allowed us to have a better idea of our price range with the quote she provided. Even after we had purchased our roller shades, she followed up to make sure the installation went well and if there was anything else we needed. True tender love and care with these shades! We are grateful for all she did and are 100% happy with our choice. Additionally, the installers The Shade Store uses, RST Installations, are very professional and efficient. Thank you Kym for the beauty you brought to our home! read more