Hello, I was about. I was in there about an hour ago. Wanted to say thank you to the clerks at the…read moreregister front counter appreciate amazing customer service and there was a customer to help me too. The people are very friendly and I'm very fast with the service of making sure that you got everything you need and everything is very nice. I appreciate it. It's like I was telling them. It was kind of sad that the one On Stockton is closed, but I love this one and I love the one on Mack rd but I'm closer to this one so I will be there more often. Just wanted to say thank you guys for amazing customer service and see you guys next time. I need a new hairdo all right thanks Andi

It was my first time going here because the Sally's on Sunrise in Rancho closed. I called to ask if…read morethey had a certain product and the lady was super helpful. They have a variety of hair products for all hair types from hair care to coloring products.

The staff does a great job of keeping the customers safe. Everyone wears a mask, clients and staff…read more Sanitizer, gloves being worn, temperature checks when you come in, very cool the way they're taking care of everyone. But to be honest I've been going here for over 20 plus years and there customer service is awesome, they treat us like family. Debbie and Gary have always made sure, we the customer are always taken care of. I've been to other hair salons going back years and believe me when I say you get what you pay for. The best hair available from all over the world and with hair you want it to look real not fake, I go every 3 weeks, but everyone's needs are different. So my highest possible rating, thanks guys for taking care of me all of these years. Dan

UPDATE: A key detail for prospective clients: the standard units were pre-made units trimmed into…read more"close enough." True custom in the meaningful sense (a head mold and a unit manufactured to fit the head) carried a substantial additional charge beyond the base program. The practical impact for me showed up in coverage and fit, which is why this distinction matters. For anyone researching local options, I've shared more details elsewhere in my reviews.

Bad customer service and over price!! Also very rude to my mom. The owner told mom to go somewhere…read moreelse if this is too expensive. Sure enough my mom took off their wig while she was trying and left the store. I don't know how she can treat customer like this--very very rude

I ordered a wig through them and when the wig 'arrived' the owner tried to substitute the new wig…read morefor one in the store. This after waiting 4 weeks for it. When I complained, they said they ordered a new wig and it too took 2-3 weeks to arrive, only for me to find out they also switched this one for a used one in the store. DONT DO BUSINESS WITH THIS COMPANY. YOU CANT TRUST THEM TO BE HONEST.

The staff was amazing. They took care of all of my needs and even went beyond! You can tell that…read morethey really care.

My experience was truly amazing! My since I was diagnosed…read morewith breast cancer my son wanted to pick out my wig to make me feel special and with your help it truly made us have a good time. Thank you.

Great customer service; clean and pleasant environment; and welcoming atmosphere. I w recommend the…read moresalon to male and female client.

I came in with hair extensions that were done in Vietnam, and honestly I thought it was going to be…read moreimpossible to remove them. I was joking that I might have to fly back to Vietnam just to get them out But Margaret and Erika were amazing. They patiently worked through my hair and were able to remove everything within a few hours. Throughout the entire process, they made sure to protect the integrity of my hair and constantly checked in to make sure I was comfortable. On top of that, all of the ladies at the salon were so warm, welcoming, and fun to be around. I'm so grateful for the care they put into my hair, looking forward to future bookings! Thanks so much!!

I love this business!! I have been going for many years and have ALWAYS had excellent service!…read moreIngrid is very kind, she is caring, and I will go to no other wig store. I only trust her to work on my wigs. She has a great selection of high quality wigs and accessories! I always love to look at the different styles and colors of wigs, I always get inspired! When customers walk into her shop, Ingrid always greets them warmly! Sometimes when you are undergoing treatment for a medical reason, and you feel under the weather or self conscious about buying a wig, Ingrid talks to you and her tone of voice makes you feel better!!!

My family came in today to try and find my mom a wig who is suffering from cancer and this was our…read morefirst time at a wig shop and once we entered was rudely told" what are you doing here" "I'm with a client" "you need a appointment to be here" and understandable just feel like they could have been nice about it not saying "what are you doing here" maybe train your workers on how to treat random walks better! Maybe "Good evening we are a appointment only shop if you'll like to come back I'll be available said hour "

ZERO STARS! BUYER BEWARE! This company is taking advantage of chemo patients. She will tell you one…read morething in her store to sell her $4,000 wig as fast as she can instead of giving guidance to the process of purchasing, sizing and adjusting a wig. Then when the customer loses all of their hair and the wig doesn't fit right, she thinks it's okay to not swap sizes or offer services to adjust. Chemo patients are already going through a traumatic life event and to capitalize on that is a sin. You should be ashamed of yourself. This is a small town and word gets around. If you did this to one person I am sure it's a pattern. I hope you sleep well at night. Bless you.

I had such a wonderful experience at this family-owned shop today. From the moment I walked in, the…read moreowner Juless was incredibly warm and welcoming, and her daughter was just as kind and helpful. The whole environment felt relaxed and supportive. What I appreciated most was that I never felt pressured to buy anything or spend more than I was comfortable with. They made the process of choosing and trying on different toppers and hairline pieces simple and stress-free. Jules walked me through the options and helped me find what felt right without any sales pressure. I was honestly surprised at how easy and efficient the whole visit was--I was in and out in about 20 minutes and left feeling really confident about my choice. I can't wait to pick up my custom piece! If you're looking for compassionate, personalized support on your hair-thinning journey, this is absolutely the place to go. Their kindness, expertise, and honesty made all the difference.

My wife and I went here bc she wants to grow her hair out longer and give her hair a rest from…read moredamage and treatments. We were uncertain what the customer service experience might be like since wig wearing isn't as popular/common amongst fine haired Caucasian women (until more recently) so friendly/welcome reception can be hit or miss. After visiting the store, we give this place 5 stars! Fantastic customer service, wonderful selection of real human hair wigs and hair pieces available, various product recommendations, and pricing was so affordable. My wife said she can't wait to go back to this store and continue to support this business in our local community.

Staff was extremely helpful and the prices were good. They had everything you can think of!read more

I think this is one of the best places I have been I knew Jessica knew what she was talking about…read moreon the phone. I can't say enough. She is a caring and very talented lady. Susan

It took me too long to find this expert! You go in and Jessica's not juggling 2, 3, clients it's…read moreyour time and your time only. In addition to that, she's an expert when it comes to all different hair textures and ethnicities.. She's a master at hair extensions, cut and color. The best part is she's a genuine, laid back and positive person... Drama free!!!! It's truly my favorite place to go...!

So I bought real human hair clip in extensions that got frizzy after one week. I've been buying…read moreclip in hair extensions from them for over five years and this was my second batch of extensions that frizzed so soon. Normally they last me for up to 5/6 months - so clearly the quality of hair has changed. I didn't say anything about it the first time it happened, thought maybe I did something or just got a weird batch of hair. I was annoyed but let it go, so I bought another pack. Now after the second time it happened again, so I decided to let them know. They told me I needed to bring in the hair and show them. Which was fine (not the best customer service), but I drove down to do so. The Asian woman who always works the extension area told me she had to take the hair and mail it to the vendor, then wanted me to go on my marry way. I told her, I spent over $230 on extensions and I'm not leaving without a replacement, that she needed to exchange it for me. She told me she couldn't do that and would contact me after she hears back from the vendor on what they can do. She wanted me to wait for them to mail it in and then they would contact me letting know what they could do for me. She didn't even say that they might be able to replace it, but if they could, I would have to drive all the way back to get my extensions at a later date. I asked her to just exchange it out now, but she kept saying they could not do that. She even said "even if we were allowed to do that, I can't exchange it out for you because I don't have your color and the type of hair you need." Which was news to me, because they always have it. So I went to the drawer that they're always in to go look. She came up behind me and started screaming and slamming the drawers shut on me, yelling at me "You can't do that!! You're scaring me, we have cameras!!" Super weird. Since when has this been the rule? Yes, I'm aware of the cameras. Could someone from corporate please look at them to see your employee harassing me? I have always gone and picked out my color before the last 5 years. I told her she needed to go, and I need to talk with her boss because she's become extremely rude and was clearly lying to me. She was refusing to replace the crappy cheap hair she sold me at a very highend price. Thankfully, I was able to get her boss to come in and show him the hair. He agreed it wasn't their typical quality hair, saw that Ive been a loyal customer for years from my purchase history, went to the drawer where she claimed it wasn't, got it, and happily exchanged it for me with no problems. Honestly, I don't have high hopes for this new pack of hair as the quality has seemed to have changed for the worse. But at least the manager tried to make it right. I'll be ordering bellami hair extensions from here on out. Done shopping there and referring my friends there as well. Worst customer service!

Great Selection and very clean and neat. Very helpful and patient staff. So much to choose from i…read moreusually buy more than I came in for but that's what makes this shop so great! I adore the owner, Joy. She is amazing and is very talented as an artist and an educator. The shop is so pleasing to walk in to. Like Disneyland for hair extensions!