My hairdresser is terrific! HOWEVER, CLIENTS BEWARE!! I was…read moreinformed that because I did not cancel an appointment I was to pay 50% of the services scheduled. WHAT? I was prepared to pay a $50 cancellation fee, but I was not prepared to pay 50% of services NOT received. So, I paid over $200 for a cut and partial frost PLUS $107 late cancellation fee. I am STILL in shock. I was informed that the policy had been in place for a couple years. That's great but as one who is not typically a no-show, I did not know. *****There should be signs throughout the salon!! I'm sure this was a management call --and it was a bad one.

Stopped into Cass and Company Salon and had such a good experience. Been coming here for years!…read moreAbby took care of my service and she did an incredible job. So fast, clean work, and at a really great price. Definitely worth checking out and I'll be coming back!

This is a warning to anyone wanting hair color at this salon. I was charged $50 more than I was…read morequoted. And My hair color was supposed to match my grey that was growing out. As you can see from the photo it isn't even close. That botched hair job cost me $170. My hair is only chin length. Oh, when I complained it wasn't what we talked about she said she would add highlights for and additional $40.

I haven't been here in several years. At the time I was a frequent flyer, my hair went from…read moredreadlocks to beauty queen. Not meaning to be vulgar, but the shampoo/massage was as close to sex as you can get with your clothes on!! Seriously! The color jobs were fabulous (I like intense colors) but what struck me was the natural appearance of the color work--you wouldn't think the client had colored hair. And the cuts are to die for. The photograph posted here by someone else is just totally, absolutely weird...had to be someone with a grudge or ax to grind. Go get beautiful at the Edge Concept Salon in Avon...and get on here to write a review.

First time client - Hairstylists Cloe…read more I took several pictures of hair styles to my appointment showing Cloe what I wanted to achieve with my hair short/long term. She listened and asked me various questions to reverify what I was requesting. My hair presented some special challenges as I had some existing low lights and was requesting a specialized cut. (wanted to avoid a patchwork look without recoloring) Cloe very confidently and successfully took on the challenge. Very pleased with my overall results! Will definitely be a returning customer. Thank you Cloe.!! Dodie McKinney

I have been going to Studio 180 for several years. I love my stylist Brittni. She understands my…read morehair and she understands me. I look forward to my appointments because I know when I leave I will refreshed and renwed. She is kind hearted and consider a friend. The shop esthetic is amazing and all the staff is friendly and welcoming. If your looking for shop you won't regret checking them out.

I have been trying to find a lash place that works for me. I had my lashes put on and they looked…read moregreat. Some fell off but they got me right in to fix me right up. These extensions are soooooo light. I love how they feel. The salon is clean. I personally feel lashes complete my face. If I have lashes I don't need any other makeup. The ones I have are more "natural" looking but you can pick full and long etc.

I should have trusted my instincts from the moment I walked in…read more The first clue was that the front door doesn't close unless you manually pull it shut behind you. The second clue was the giant rhinestone-covered jaguar hanging on the wall. The third clue was that one of the three salon chairs was broken. Things only got worse from there. The salon was strangely empty, the walls around the styling stations were bare, and though everything was covered in hair. Cleanliness did not appear to be a priority. When I asked to use the restroom before my appointment, I was directed down a hallway past several small rooms that gave off a vibe somewhere between a discount spa and the location of a future police investigation. At this point, every survival instinct I possess was telling me to leave. Unfortunately, the salon's Instagram photos looked fantastic, so I ignored all common sense and stayed. My stylist was polite. We discussed exactly what I wanted and I showed her multiple reference photos. She even told me the photos were examples of her work done at the salon. I felt reasonably confident we were on the same page. Then came the balayage. As the foils came out, I immediately suspected something was wrong. Way too much hair had been lightened, but I tried to reserve judgment because my hair was still wet. After another round of processing, toning, bleaching--or whatever step we were on at that point--it became painfully obvious that my hair looked nothing like the photos I had shown. Instead of a dimensional balayage, I left with top layer of all bright white hair, uneven color placement underneath, with a few patchy sections of what had been my hair. My natural color was gone, and the result looked more like someone had painted bleach all over my head to color my hair rather than a professional balayage service. When I expressed my concerns, my stylist called the owner on FaceTime. Rather than discussing solutions professionally, the conversation immediately became defensive. I was told they have plenty of five-star reviews and that I might be their first one-star review. I was also threatened with having the police called because I said I didn't feel the service warranted full price. For the record: I never refused to pay. I simply said I didn't believe the result matched what was discussed or requested. Meanwhile, my stylist looked absolutely terrified, shaking during the entire interaction, and I honestly felt worse for her than I did for myself. I paid, left, and decided there was no chance I would return even though the owner said she'd fix it -- but after having her talk down to my on the phone I had no interest in meeting her or giving anymore time to this place. The most expensive part of this appointment won't be the $175 I paid. It'll be whatever I have to spend elsewhere to have my hair corrected. If you're considering this salon, my advice is simple: trust your instincts better than I trusted mine.

Wonderful experience have gone several times for threading but did eyebrow tint based upon…read morerecommendation & so happy with them!

Tried to take my daughter here to get her eyebrows threaded on a Sunday afternoon. The sign said…read morethey were open, the hours said they were open, the lights were on, but the door was locked. We tried to call, but no one answered. Guess we will look somewhere else.

I am writing to formally express my concern regarding the handling of my cancellation request and…read moremy overall experience as a long-term customer. Toward the end of September, I visited the Sunspot location to cancel my monthly tanning subscription. I have been a paying client for approximately two years and have been a customer on and off since 2013 and never had a previous complaint. The staff member I spoke with confirmed that she noted my request in my file and informed me that I would receive a call from corporate two weeks prior to my next payment draft. She also provided me with the corporate contact number. After leaving the salon, I called corporate and spoke with Lynn, who explained that Teri handles all cancellation requests and would call me to verify my intent to cancel. (This was the required process per the bank rules) I did receive that call from Teri, who was kind and personable. During that call, she assured me that my monthly payment had been stopped. When I first spoke with Lynn, I also shared my concerns about the tanning beds included in my package. Bed #13 produces no noticeable results, and bed #15 becomes uncomfortably hot to the touch. I was told that no other clients had expressed similar issues, but my coworker--who uses the same beds--experienced the same problems and even reported a burn due to a crack in bed #15's glass. In addition, bed #15's lid does not stay open properly, posing a safety hazard when trying to get in and/or out the lid falls. I felt my concerns were minimized, which was one of the reasons I chose to cancel my membership. On Thursday, October 16th, I noticed that my card had still been charged for the October payment. I immediately called corporate. Lynn answered, stated she was in a meeting, and asked me to call back in an hour to speak with Teri. The call disconnected abruptly, and I was unable to reach anyone when I called back. Later that afternoon, around 4:10 p.m., I received a return call from Teri. While the call began positively, the tone changed when Teri stated she had previously told me that Sunspot had switched credit card companies and that I should call if my card was charged again due to known system issues. I do not recall being told this, and it was concerning to learn that this was a known problem. If this issue has affected other customers, it seems the company should proactively monitor cancellations to prevent unauthorized charges AND immediately issue refunds if they occur. Teri did process a refund and emailed me confirmation, for which I am grateful. However, the overall experience left me feeling that customer concerns are often dismissed or treated as inconveniences rather than opportunities for improvement. I hope you will review this situation and consider the feedback seriously. I have appreciated being a Sunspot client for many years and would like to see greater attention given to both customer service and equipment maintenance moving forward.

Been coming here for years, and never had any problems. That changed when I brought my newly…read moreacquired service dog in training to tan. I walked up to the counter and was told I couldn't tan unless I put my dog in the car (it was 90 degrees outside) or took her home. I questioned how my dog would be able to alert me if she was locked in a car? She said the law says service dogs weren't allowed in the salon and if I couldn't find the law, she would find it for me. I never found any proof of that with ADA, and though she said she had the proof on her desk at work, she never provided it. Adding to her rude behavior, she questioned why I had a service dog now, but never had one before, and put the words service dogs in quotes. How does you even respond to that?!? All I wanted was to get my money back and go elsewhere but was refused a refund because "I didn't have a good enough reason to get one". The owner was rude, condescending and insinuated I was trying to pass off a pet for a service dog. I had plans to use several of their services but now I'll just have to accept I lost my money and warn others about my bad experience.

I've been going to Lauren for derma-planing and facials since November. I recently started a series…read moreof oxygen facials and my skin looks amazing!

Lauren is so easy going and is amazing at what she does! I've been going to her for years and…read morewouldn't go to anyone else! So happy she is on her own and is more flexible with her times.